Cisco Unity Connection 9x User Guide
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User Guide for the Cisco Unity Connection Phone Interface
(Release 9.x)
First Published: June11,2012
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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THESPECIFICATIONSANDINFORMATIONREGARDINGTHEPRODUCTSINTHISMANUALARESUBJECTTOCHANGEWITHOUTNOTICE.ALLSTATEMENTS,INFORMATION,ANDRECOMMENDATIONSINTHISMANUALAREBELIEVEDTOBEACCURATEBUTAREPRESENTEDWITHOUTWARRANTYOFANYKIND,EXPRESSORIMPLIED.USERSMUSTTAKEFULLRESPONSIBILITYFORTHEIRAPPLICATIONOFANYPRODUCTS....
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CONTENTS CHAPTER 1 EnrollingasaCiscoUnityConnectionUser1 AboutEnrollment1 EnrollingasaUser2 CHAPTER 2 WorkingwithCiscoUnityConnectionbyPhone3 AbouttheConnectionConversation3 UsingthePhoneKeypadwiththeConnectionConversation3 UsingVoiceCommandswiththeConnectionConversation4 CHAPTER 3 VoicemailBasics5 CallingCiscoUnityConnection5 SendingVoiceMessages5 SendingaVoiceMessagebyUsingthePhoneKeypad6 SendingaVoiceMessagebyUsingVoiceCommands7 CheckingMessages8 CheckingMessagesbyUsingthePhoneKeypad8...
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AboutFindingMessages17 FindingMessagesbyUsingtheMessageLocatorOption17 FindingMessageswithMessageLocatorbyUsingthePhoneKeypad18 FindingMessagesbyUsingthePhoneViewOption18 FindingMessageswithPhoneViewbyUsingthePhoneKeypad19 FindingMessageswithPhoneViewbyUsingVoiceCommands20 FindingMessagesbyUsingtheGotoMessageOption21 FindingMessageswithGotoMessagebyUsingthePhoneKeypad22 CHAPTER 5 ManagingDeletedMessages23 AboutDeletedMessages23 PermanentlyDeletingDeletedMessages23...
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StartinganImmediateMeetingbyUsingVoiceCommands33 CHAPTER 9 ManagingPersonalGreetings35 AboutPersonalGreetings35 RerecordingYourCurrentGreeting36 RerecordingYourCurrentGreetingbyUsingthePhoneKeypad37 RerecordingYourCurrentGreetingbyPhoneUsingVoiceCommands37 TurningYourAlternateGreetingOnorOff37 TurningYourAlternateGreetingOnorOffbyUsingthePhoneKeypad37 TurningYourAlternateGreetingOnorOffbyUsingVoiceCommands38 ChangingGreetings38 ChangingaGreetingbyUsingthePhoneKeypad39...
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ChangingtheMembersofaPrivateListbyUsingthePhoneKeypad49 ChangingtheMembersofaPrivateListbyUsingVoiceCommands49 ChangingtheRecordedNamesofPrivateLists50 ChangingtheRecordedNameofaPrivateListbyUsingthePhoneKeypad50 ChangingtheRecordedNameofaPrivateListbyUsingVoiceCommands50 DeletingPrivateLists51 CHAPTER 12 ManagingYourAddressingPriorityList53 AbouttheAddressingPriorityList53 ChangingYourAddressingPriorityList53 ChangingYourAddressingPriorityListbyUsingthePhoneKeypad54...
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AboutCallTransferRules63 ChangingSettingsforCallTransferRules64 ChangingtheSettingsforaCallTransferRulebyUsingthePhoneKeypad64 ChangingtheSettingsforaCallTransferRulebyUsingVoiceCommands64 CHAPTER 16 ManagingYourAlternateContactNumbers67 AboutAlternateContactNumbers67 ChangingYourAlternateContactNumbers67 SpecifyinganAlternateContactNumberbyUsingthePhoneKeypad68 SpecifyinganAlternateContactNumberbyUsingVoiceCommands68 CHAPTER 17 ManagingPersonalCallTransferRuleSetstoHandleIncomingCalls69...
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ForwardingAllCallstoCiscoUnityConnectionbyUsingVoiceCommands75 CancelingForwardingofAllCallstoCiscoUnityConnectionbyUsingthePhone Keypad76 CancelingForwardingofAllCallstoCiscoUnityConnectionbyUsingVoice Commands76 CHAPTER 18 ChangingPlaybackSettings77 AboutPlaybackSettings77 ChangingPlaybackVolumeforIndividualMessages77 ChangingPlaybackVolumeforanIndividualMessagebyUsingthePhoneKeypad78 ChangingPlaybackVolumeforanIndividualMessagebyUsingVoiceCommands78 ChangingPlaybackSpeedforIndividualMessages78...
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CHAPTER 1 Enrolling as a Cisco Unity Connection User •AboutEnrollment,page1 •EnrollingasaUser,page2 About Enrollment YourfirststepinusingCiscoUnityConnectionistoenrollasauser,whichyoudobyphone.Typically, Connectionissetupsothatyouhearthefirst-timeenrollmentconversationwhenyoucallthesystemforthe firsttime. Thefirst-timeenrollmentconversationisasetofprerecordedpromptsthatguideyouasyoudothefollowing tasks: •Recordyourname. •Recordagreetingthatoutsidecallershearwhenyoudonotansweryourphone. •ChangeyourPIN....
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Enrolling as a User Procedure Step 1DialtheapplicablenumbertocallCiscoUnityConnectionfromyourdeskphone,fromanotherphonewithin yourorganization,orfromoutsideyourorganization. Step 2Ifyouarecallingfromanotherphonewithinyourorganizationorfromoutsideyourorganization,press* (starkey)whenConnectionanswers. Step 3Respondasprompted.YoudonotneedtorefertoanyConnectiondocumentationduringenrollment.The systemwilltellyouwhentheenrollmentprocessiscomplete....