Cisco Unity Connection 9x User Guide
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CHAPTER 15 Managing Call Transfer Rules •AboutCallTransferRules,page63 •ChangingSettingsforCallTransferRules,page64 About Call Transfer Rules CalltransferrulescontrolhowCiscoUnityConnectionhandlesincomingindirectcalls,whicharefromcallers whodonotdialyoudirectly(forexample,callerswhousethedirectorytoreachyou).Fordirectcalls—when outsidecallersorotherusersdialyourpersonalphonenumbertoreachyou—yourConnectiontransfersettings donotapply....
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Turnonthistransferruletosethowindirectcallstoyouarehandledduringthenonbusinesshoursthatyour Connectionadministratorspecifiedforyourorganization.Forexample,youmaywanttorouteallyourcalls immediatelytovoicemailduringnonbusinesshours. Whenitisturnedon,theclosedtransferruleisactiveduringnonbusinesshours. Changing Settings for Call Transfer Rules Youcanchoosetohaveindirectcallsringyourextension,oranotherextensionorphonenumberthatyou...
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Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 65 Managing Call Transfer Rules Changing the Settings for a Call Transfer Rule by Using Voice Commands
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User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 66 Managing Call Transfer Rules Changing the Settings for a Call Transfer Rule by Using Voice Commands
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CHAPTER 16 Managing Your Alternate Contact Numbers •AboutAlternateContactNumbers,page67 •ChangingYourAlternateContactNumbers,page67 About Alternate Contact Numbers Alternatecontactnumbersallowyoutooffercallerstheoptiontotransfertoothernumbersbypressingakey astheylistentoyourgreeting.Analternatecontactnumbercanbetheextensionforanoperatororforanother user(suchasasupervisororcoworker),oranyothernumberwhereyouoranotherpersoncanbereached....
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Specifying an Alternate Contact Number by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenAlternateContactNumbers. Connectionplaystheprompttoconfigurealternatecontactnumbersonlywhenoneormorekeysare configuredtotransfertoanalternatecontactnumber. Note Step 3Followthepromptstospecifyoneormorealternatecontactnumbers.Thepromptstellyouwhichkeyscan beusedtotransfertoalternatecontactnumbers. Specifying an Alternate Contact Number by Using...
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CHAPTER 17 Managing Personal Call Transfer Rule Sets to Handle Incoming Calls •AboutPersonalCallTransferRuleSets,page69 •EnablingandDisablingtheUseofPersonalCallTransferRuleSetsbyBasicTransferRules,page69 •EnablingandDisablingtheUseofPersonalCallTransferRuleSets,page70 •EnablingandDisablingIndividualRuleSets,page71 •UsingtheTransferAllRuleSet,page73 •ForwardingAllCallstoCiscoUnityConnection,page75 About Personal Call Transfer Rule Sets...
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Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings. Step 3Selectthestandard,alternate,orclosedtransferrule. Step 4AfterConnectionannouncesyourcurrenttransfersettings,followthepromptstoenableordisablepersonal calltransferrules. Step 5RepeatStep3andStep4foreachbasictransferrule,asapplicable. Enabling or Disabling the Use of...
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processcallsevenifyourbasictransferrulesareconfiguredtoapplypersonalcalltransferrules.Inthatcase, callswillbetransferredtoyourextension. Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,andPersonalCallTransfer Rules. Step 3Toenable,selecttheoptiontoturncallroutingrulesonafterConnectiontellsyouthattheyareoff....
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Enabling a Rule Set by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,andPersonalCallTransfer Rules. Connectionplaystheprompttoenablearulesetonlywhenpersonalcalltransferrulesetsareenabled foruse. Note Step 3SelecttheoptionEnableaTransferRuleSet. Step 4Followthepromptstoactivatearulesetandtosetthenumberofdaysyouwanttherulesettobeactive. Enabling a Rule Set by Using Voice Commands Procedure Step...