Cisco Systems Active Voice Repartee Unity R2 4 Installation Guide

CHAPTER 5: Upgrading hardware and software103
Removing Voice Technologies Group 
feature-set board software
Do the following procedure if the Unity server contains Dialogic 
D/160SC voice boards and Voice Technologies Group Voice-
Bridge 2000 feature-set boards, and if you are:
Upgrading Unity software to version 2.4.
Adding or changing voice boards, even if you are adding 
boards of the same type.
Adding feature-set boards.
To  r e m o v e  Vo i c e  Te c h n o l o g i e s  G r o u p  s o f t w a r...

UNITY INSTALLATION GUIDE104
Upgrading a Unity or 
Continued
ActiveFax serverRemoving NMS voice board softwareDo the following procedure if the Unity or ActiveFax server con-
tains NMS voice or fax boards, and if you are:
Upgrading Unity software to version 2.4.
Adding or changing voice boards, even if you are adding 
boards of the same type. 
Changing from NMS fax boards to Dialogic fax boards in the 
Unity or ActiveFax server.
To remove NMS software
aShut down Unity if it is running. 
bOn the Windows...

CHAPTER 5: Upgrading hardware and software105
mClick “OK” to close the Multimedia Properties dialog box.
nWhen prompted to restart, click “Don’t restart now.”
oIn Control Panel, double-click “Add/remove programs.”
pClick the Install/Uninstall tab.
qSelect “Natural MicroSystems Natural Access.”
rClick “Add/Remove.”
sWhen all NMS components have been uninstalled, close all 
programs and restart the server.
tAfter restarting, log on.
uWith Windows Explorer, browse to the root directory and 
delete the NMS...

UNITY INSTALLATION GUIDE106
Upgrading a Unity or 
Continued
ActiveFax serverInstalling Microsoft Data Access ComponentsDo the following procedure if you are upgrading Unity software 
to version 2.4.
To install MDAC version 2.5 or later
aInsert the Unity compact disc in the CD-ROM drive.
bBrowse to the directory Mdac.
cRun Mdac_typ.exe.
Upgrading the Unity software and installing 
ActiveFax
To install ActiveFax on a separate server
Do this procedure if you are moving ActiveFax from the Unity 
server to a...

CHAPTER 5: Upgrading hardware and software107
gClick “Next,” and Setup examines your system to confirm 
that the required software is installed and configured prop-
erly and that a system key is installed.
If an error message appears, correct the specified problem, 
then rerun Setup.
hFollow the on-screen prompts.
iWhen you are prompted to select the features you want to 
install, select the “Install fax server” check box. (If the check 
box is not available, the system key does not include the 
option...

UNITY INSTALLATION GUIDE108
Upgrading a Unity or 
Continued
ActiveFax server
To upgrade the Unity and ActiveFax software on the 
Unity server
Do this procedure if you are:
Upgrading Unity and ActiveFax software to version 2.4.
Adding or changing voice boards, even if you are adding 
boards of the same type. 
NOTE:When you upgrade the Unity software, any diagnostic 
traces that were tur ned on are automatically turned off.
aConfirm that the Unity system key is connected to the Unity 
server.
bConfirm...

CHAPTER 5: Upgrading hardware and software109
jWhen you are prompted to select the features you want to 
install, select the “Upgrade Unity” and “Install voice board 
software” check boxes. If you already installed ActiveFax on 
a separate server or if you want to install ActiveFax on the 
Unity server, also select the “Install fax server” check box. (If 
ActiveFax is installed on another server, you still need to 
install the Exchange fax gateway on the Unity server.)
If the “Install fax server” check...

UNITY INSTALLATION GUIDE110
Upgrading a Unity or 
Continued
ActiveFax serverResetting the Dialogic quiet parameterDo the following procedure if the Unity server contains Dialogic 
voice boards and if you are:
Upgrading Unity and ActiveFax to version 2.4
Adding or changing voice boards, even if you are adding 
boards of the same type.
You reset the quiet parameter to the value you identified in the 
procedure “To determine the current setting for the Dialogic 
quiet parameter,” on page 101.
To reset the...

CHAPTER 5: Upgrading hardware and software111
Adding or 
removing 
languagesThe Unity installation discs include all of the files for all of the 
languages in which Unity is available. You can install as many 
languages as you want. The Unity system key specifies how 
many of these languages can be available at one time.
If you want to use more languages than are currently allowed by 
your system key, contact your Unity dealer about upgrading the 
key.
CAUTION:You must use the compact discs for the...

UNITY INSTALLATION GUIDE112
System key 
upgradesThe Unity system key controls access to certain Unity features 
(for example, the licensed number of voice ports and the phone 
system integration).
For information about adding licenses or features to the system 
key, contact your Unity dealer.