Cisco Systems Active Voice Repartee Unity R2 4 Installation Guide

CHAPTER 4: Setting up the integration93
eIn the navigation bar, click “Call transfer” to go to 
Subscribers > Subscribers > Call Transfer for Example 
Subscriber.
fConfirm that incoming calls are set to transfer to Example 
Subscriber’s extension.
gSelect a transfer type. If the phone system does not forward 
calls to the subscriber’s greeting, use “Supervise transfer.” 
hSelect the number of rings to wait before Unity recalls a call.
iIf you made a change, click the Save icon.
Continued
f
g
h
i 

UNITY INSTALLATION GUIDE94
Testing the 
Continued
integration
To test the voice messaging ports
aFrom a test extension, call each port. Refer to the System > 
Ports page for the extension of each port, if necessary. Con-
firm that each port answers.
bPress a touchtone key as a Unity conversation prompt plays. 
The prompt should stop. If it does not, see “Unity does not 
respond to touchtones,” in Chapter 3 of the Unity T rouble-
shooting Guide.
To test release transfers
If you are not using release...

CHAPTER 4: Setting up the integration95
To test supervised transfers
If you are not using supervised transfers, skip this test.
aDisconnect a line from Unity and connect it to a test phone 
(Phone 1). This may require a line splitter or a breakout box. 
For information on setting up the test, see “Troubleshooting 
preparation,” in Chapter 1 of the Unity T roubleshooting 
Guide.
bFrom an extension that is connected to the phone system 
but that will not be connected to Unity (Phone 2), dial the 
access...

UNITY INSTALLATION GUIDE96
Testing the 
Continued
integration
To view port status
In the final four test procedures, use the Status Monitor to deter-
mine whether Unity’s ports are handling calls correctly.
NOTE:The Status Monitor requires Internet Explorer version 5 or 
later.
aOn the Unity server, double-click the desktop shortcut to 
the Status Monitor.
bClick the Port Status icon. 
b 

CHAPTER 4: Setting up the integration97
To test whether Unity detects hangups
aCall Unity from an external line. You should hear the open-
ing greeting and see in the Status Monitor that Unity is 
answering with the opening greeting.
bHang up. The call should disappear from the Status 
Monitor. 
If the call does not disappear, and if the Unity server con-
tains Dialogic voice boards, run the Learn Tones utility and 
select the CO disconnect option. For information, see “The 
Learn Tones utility,” in...

UNITY INSTALLATION GUIDE98
Testing the 
Continued
integration
fRetrieve the message and confirm that the message waiting 
indicator is off.
If the MWI is not off, see Chapter 5 of the Unity T rouble-
shooting Guide.
To test the hunt group
aBusy the first voice messaging port.
bFrom an external line, call the test extension. The first avail-
able port should take the call.
cBusy the next port, and repeat stepb.
dRepeat stepc until all the ports have been busied. When all 
the ports are busied, the phone...

CHAPTER 5
Upgrading hardware 
and software5
In this chapter...
Upgrading a Unity or ActiveFax server ................................................................ 100
Adding or removing languages.............................................................................. 111
System key upgrades.................................................................................................. 112 

UNITY INSTALLATION GUIDE100
Upgrading a 
Unity or 
ActiveFax 
serverThis section contains procedures that you do if you are:
Upgrading Unity and ActiveFax software on the Unity server 
from version 2.3 to version 2.4
Moving ActiveFax from the Unity server to a separate fax 
server.
Adding or changing voice boards in the Unity server.
Adding or changing fax boards in the Unity or ActiveFax 
server.
Do the procedures that apply to your situation, and do them in 
the order listed.
Included in this...

CHAPTER 5: Upgrading hardware and software101
To determine the current setting for the Dialogic quiet 
parameter
When the Dialogic quiet parameter has been set to a value other 
than the default, the setting will be lost when you remove the 
Dialogic software. Write down the current value of the quiet 
parameter so you can restore that value after you reinstall the 
software.
aShut down Unity if it is running.
bOn the Windows Start menu, click Programs > Dialogic Sys-
tem Software > Dialogic...

UNITY INSTALLATION GUIDE102
Upgrading a Unity or 
Continued
ActiveFax server
hClick “Dialogic generation 2 service provider for NT.”
If you are using D/160SC voice boards and VoiceBridge 
2000 feature-set boards, this option will say “DSE Service 
provider.”
iClick “Remove.”
jClick “Close” to close the Dialing Properties dialog box.
kIn Control Panel, double-click “Multimedia.” The Multimedia 
Properties dialog box appears.
lClick the Devices tab.
mExpand “Audio devices.”
nClick “Audio for Dialogic WAVE...