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Call Park
Figure 2-5 displays the options that can be configured from the Call Transfers tab. 
Figure 2-5 Preferences Section Call Transfer Tab (Enterprise and Premium Editions)
Call Park
This tab provides a checkbox. If you check the checkbox, after a call has been parked, all park devices 
will be displayed in the Call Park Area.
Figure 2-6 displays the options that can be configured...

 
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Tones
Figure 2-7 displays the options that can be configured from the Mute tab. 
Figure 2-7 Preference Section Mute Tab.
Tones
This section allows for Tones to be switched on or off depending on specific events happening. The 
Tones are then made by the attendant console when the events occur.
The following options are available in this tab:
When I have made myself unavailable – This...

 
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Directory
Directory 
The Directory tab allows you to configure and influence the way that contact information is displayed 
within the Directory area of the Cisco Unified Attendant Console. It has the following sections:
Directory Group - This is where you can influence how a specific directory will be displayed. This 
can either be done collectively by ticking the box next to All...

 
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Directory
Figure 2-9 displays the options that can be configured from the Internal Directory tab. 
Figure 2-9 Preferences Section Directory Tab (Enterprise and Premium Editions) 
NoteFields that are greyed out are not indexed within the database. 

 
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Alternate Numbers
Alternate Numbers 
NoteThis option is available in Cisco Unified Attendant Console Enterprise and Premium Editions only. 
With Cisco Unified Attendant Console Enterprise and Premium Editions you can use the Alternate 
Numbers display to display specific contact information with each selected contact. It is recommended 
that you set up the display order so that it is...

 
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Field Headers
Step 3Click OK.
To restore default text, click the Restore Defaults button.
Figure 2-11 displays the options that can be configured from the Field Headers tab. 
Figure 2-11 Preferences Section Field Headers Tab (Enterprise and Premium Editions) 
With Cisco Unified Attendant Console Business and Department Editions you can only set the following 
Field Headers:
First Name...

 
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Secondary Sort
Secondary Sort
This tab is enabled only when Cisco Unified Attendant Console is logged out. 
You can customize the way Cisco Unified Attendant Console sorts and searches the data by specifying 
a Secondary Sort Column (by default, this is set to First Name). You can restore defaults if required. 
The Restore Default button enables when a value is changed from the...

 
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Filter Search
Filter Search
As you search in any of the search fields within the directories, you can specify how you want the search 
to perform on screen. This tab allows you to set those preferences by selecting the following options: 
AND Searching 
This will allow the Attendant to select two criteria at once and search for entries that meet both of 
them. Example being John in the...

 
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Logging
Figure 2-13 displays the options that can be configured from the Filter Search tab. 
Figure 2-13 Preferences Section Filter Search Tab 
Logging
This tab enables you to turn logging on and off. Use the checkboxes to control the following logging:
Database: To enable logging of database activities within the console application.
Server Communication: To enable logging of server...

 
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Advanced
Advanced 
The Advanced tab controls which types of directly transferred calls (according to their destination) are 
sent back to the operator if unanswered. 
NoteNote the following: 
By default, Direct Transfers are disabled. If you want to use Direct Transfers, the Gateways CSS 
must be configured to allow incoming calls to be redirected back out. 
If you use Direct Transfers...