Cisco Attendant Console 9 User Guide

 
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Cisco Unified Attendant Console User 
Guide
Version 9.0.1
June 20, 2012 
Text Part Number:  OL-27294-01 

 
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL 
STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT 
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT 
SHIPPED WITH THE PRODUCT AND ARE...

 
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CONTENTS
Preface1
chapter 1Getting Started1-1
Accessibility for Users with Disabilities1-1
Using the Keyboard1-1
Key Descriptions1-2
Additional Functions1-3
Logging In1-4
Go Unavailable (F10)1-6
Interface1-7
Menu Bar1-8
Queues (F9) (Not in Department Edition)1-8
Queued Incoming Calls (F8)1-9
Directories1-9
Full Directory1-10
Personal Directory Groups (F4)1-11
To Create a New Personal Directory Group1-12
Adding Contacts to an Already Created...

 
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chapter 2Customizing Cisco Unified Attendant Console2-1
General2-1
Display2-3
Presence2-5
Dialling2-6
Call Transfers2-6
Call Park2-7
Mute2-7
Tones2-8
Directory 2-9
Alternate Numbers2-11
Field Headers2-11
Secondary Sort2-13
Filter Search2-14
Logging2-15
Advanced2-16
chapter 3Using Cisco Unified Attendant Console3-1
Answering Calls3-1
Answer Next3-2
Cherry Picking (Not in Department Edition)3-3
Forced Delivery3-4
Directory Call...

 
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Retrieving Parked Calls3-15
Conference Calls3-16
Re-establish Calls3-16
Toggle Calls3-17
Reverted Call Control3-17
Call Controls for Reverted Calls3-17
FAC and CMC Settings3-18
Forced Authorization Code (FAC)3-18
Client Matter Code (CMC)3-19
Clearing Calls3-19
Using Emergency Mode (Not in Department Edition)3-19
Sending Email3-21
Call Status3-21
Contact Properties3-22
Adding Absent Message and Contact Information3-25
Microsoft Presence...

 
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1
Cisco Unified Attendant Console User Guide
OL-27294-01 
Preface
The following manual relates to the operation of the Cisco Unified Attendant Console software product 
range. It applied to the following Cisco Unified Attendant Console Editions:
•Department
Business
Enterprise
Premium. 
Where there are differences in functionality between the editions, these are noted in the text. The main 
differences are: 
Cisco Unified Attendant Console is an efficient application specially designed for handling...

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Purpose of this Guide
The purpose of this user guide is to: 
Provide information on configuring and initializing Cisco Unified Attendant Console. 
Instruct you to perform actions related to answering, holding, receiving, conferencing, and 
transferring calls. It also discusses procedures for toggling, making and retrieving calls.
Who Should Read this Guide
The document is intended for:
Those involved in the training of Cisco Unified...

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NoteMeans reader take note.
TipMeans the following information will help you solve a problem. 
CautionMeans reader be careful. In this situation, you might perform an action that could result in equipment 
damage or loss of data.
TimesaverMeans the described action saves time. You can save time by performing the action described in the 
paragraph. 
WarningMeans reader be warned. In this situation, you might perform an action that could...

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Preface