Cisco Attendant Console 9 User Guide
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CH A P T E R 1-1 Cisco Unified Attendant Console User Guide OL-27294-01 1 Getting Started Cisco Unified Attendant Console must have the relevant telephony software and hardware installed and configured. For details see, Cisco Unified Attendant Console Web Admin and Installation Guide. Contact your system administrator to configure your system. Accessibility for Users with Disabilities Cisco Unified Attendant Console provides accessibility features that make it easier for blind and visually impaired...
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1-2 Cisco Unified Attendant Console User Guide OL-27294-01 Chapter 1 Getting Started Using the Keyboard Key Descriptions Table 1-1 Key Descriptions Key Name Description F1 Help F2 Alternative Numbers, BLF and Presence Status F3 Will bring the cursor to the first Search Field in the Directory area. F4 Create a Personal Directory Group F5 Call Progress Field F6 Speed Dials Field F7 Active Calls Field F8 Queued Calls Field (Incoming Calls) F9 (not in Department Edition)Queues Field F10 Go...
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1-3 Cisco Unified Attendant Console User Guide OL-27294-01 Chapter 1 Getting Started Using the Keyboard Additional Functions You can perform additional functions using the CONTROL (Ctrl) key. These are explained in Ta b l e 1 - 2. Table 1-2 Combination Key Functions Key Combination Description Ctrl-F2 Used to display the Lateral Search (Cross tab) within the directories. This requires enabling in Preferences Ctrl-F5 Used to Display My Camped on Calls Ctrl-M Used for sending an email to an...
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1-4 Cisco Unified Attendant Console User Guide OL-27294-01 Chapter 1 Getting Started Logging In Logging In You must log in to the application with your Login Name, Password and Extension number. Each user has a unique identity to log in to Cisco Unified Attendant Console. Logging on to Cisco Unified Attendant Console also logs you on to Cisco Unified Attendant Server. After logging on successfully you can process both internal and external calls. To login to the Cisco Unified Attendant Console,...
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1-5 Cisco Unified Attendant Console User Guide OL-27294-01 Chapter 1 Getting Started Logging In cuts over to the Subscriber server. If the application cannot connect to the Publisher server at login, you are informed that you are being logged in to the Subscriber server. If the application cannot connect to either server, a failure message is displayed. NoteWhen you are logged in to the Subscriber server you cannot create, update or delete directory contacts, including contacts in the BLF or...
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1-6 Cisco Unified Attendant Console User Guide OL-27294-01 Chapter 1 Getting Started Go Unavailable (F10) When you select a MAC address, the following information for the selected MAC Address is displayed as configured in Cisco Unified Communications Manager. This information is described in Ta b l e 1 - 4. Once the extension is selected, the application will initialize using the selected number. The selected extension will be used for subsequent sessions from the same PC. NoteShared Lines are...
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1-7 Cisco Unified Attendant Console User Guide OL-27294-01 Chapter 1 Getting Started Interface Interface Figure 1-4 displays Cisco Unified Attendant Console interface. Figure 1-4 Cisco Unified Attendant Console Layout Key to Figure: 1.Menu Bar 2.Queues (F9) (Not in Department Edition) 3.Queued Incoming Calls (F8) 4.Directories 5.Call Control Toolbar 6.Call Progress (F5) 7.Active Calls (F7) 8.Parked Calls 9.Speed Dial (F6) 10.Status Bar. 2 764 5 3 8 9 1 10
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1-8 Cisco Unified Attendant Console User Guide OL-27294-01 Chapter 1 Getting Started Interface Menu Bar Ta b l e 1 - 5 describes the Menu Bar. Queues (F9) (Not in Department Edition) The Queues field displays the queues that are available to the logged in operator. Each icon represents a different queue. When an incoming call is delivered to the queue, a numeric indicator shows the number of calls waiting to be answered. A ringing tone is heard by the caller until the call is answered. Within...
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1-9 Cisco Unified Attendant Console User Guide OL-27294-01 Chapter 1 Getting Started Interface Ta b l e 1 - 6 describes the icons that are displayed in the Queues (F9) area of the screen. Right-clicking on a call in the Queues area and choosing an option from the context menu can also access the above-mentioned options. Press Ctrl-E to force the queues into Emergency Mode. Queued Incoming Calls (F8) This field displays calls waiting in queues, plus the following information: Name of the caller...
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1-10 Cisco Unified Attendant Console User Guide OL-27294-01 Chapter 1 Getting Started Interface Personal Directory Groups - These directories can be modified to display a portion of the Full Directory. These directory groups are specific to the credentials used to the login used with the Cisco Unified Attendant Console. Full Directory The Cisco Unified Attendant Console has a directory area where contact information can be easily retrieved. The initial directory that is displayed is titled...