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Cisco Attendant Console 9 User Guide

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Getting Started
Cisco Unified Attendant Console must have the relevant telephony software and hardware installed and 
configured. For details see, Cisco Unified Attendant Console Web Admin and Installation Guide. 
Contact your system administrator to configure your system.
Accessibility for Users with Disabilities
Cisco Unified Attendant Console provides accessibility features that make it easier for blind and visually 
impaired...

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Chapter 1      Getting Started
Using the Keyboard
Key Descriptions
Table 1-1 Key Descriptions
Key Name Description
F1 Help
F2 Alternative Numbers, BLF and Presence Status
F3 Will bring the cursor to the first Search Field in the Directory area.
F4 Create a Personal Directory Group
F5 Call Progress Field
F6 Speed Dials Field
F7 Active Calls Field
F8 Queued Calls Field (Incoming Calls)
F9 (not in Department 
Edition)Queues Field
F10 Go...

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Using the Keyboard
Additional Functions
You can perform additional functions using the CONTROL (Ctrl) key. These are explained in Ta b l e 1 - 2. 
Table 1-2 Combination Key Functions 
Key Combination Description
Ctrl-F2 Used to display the Lateral Search (Cross tab) within the directories. 
This requires enabling in Preferences
Ctrl-F5 Used to Display My Camped on Calls
Ctrl-M Used for sending an email to an...

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Chapter 1      Getting Started
Logging In
Logging In
You must log in to the application with your Login Name, Password and Extension number. Each user 
has a unique identity to log in to Cisco Unified Attendant Console. Logging on to Cisco Unified 
Attendant Console also logs you on to Cisco Unified Attendant Server. After logging on successfully 
you can process both internal and external calls.
To login to the Cisco Unified Attendant Console,...

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Logging In
cuts over to the Subscriber server. If the application cannot connect to the Publisher server at login, you 
are informed that you are being logged in to the Subscriber server. If the application cannot connect to 
either server, a failure message is displayed. 
NoteWhen you are logged in to the Subscriber server you cannot create, update or delete directory contacts, 
including contacts in the BLF or...

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Go Unavailable (F10)
When you select a MAC address, the following information for the selected MAC Address is displayed 
as configured in Cisco Unified Communications Manager. This information is described in Ta b l e 1 - 4.
Once the extension is selected, the application will initialize using the selected number. The selected 
extension will be used for subsequent sessions from the same PC.
NoteShared Lines are...

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Interface
Interface
Figure 1-4 displays Cisco Unified Attendant Console interface. 
Figure 1-4 Cisco Unified Attendant Console Layout 
Key to Figure: 
1.Menu Bar 
2.Queues (F9) (Not in Department Edition) 
3.Queued Incoming Calls (F8) 
4.Directories 
5.Call Control Toolbar 
6.Call Progress (F5) 
7.Active Calls (F7) 
8.Parked Calls 
9.Speed Dial (F6) 
10.Status Bar. 
2
764
5 3
8
9
1
10 

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Interface
Menu Bar
Ta b l e 1 - 5 describes the Menu Bar. 
Queues (F9) (Not in Department Edition)
The Queues field displays the queues that are available to the logged in operator. Each icon represents a 
different queue. When an incoming call is delivered to the queue, a numeric indicator shows the number 
of calls waiting to be answered. A ringing tone is heard by the caller until the call is answered.
Within...

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Interface
Ta b l e 1 - 6 describes the icons that are displayed in the Queues (F9) area of the screen.
Right-clicking on a call in the Queues area and choosing an option from the context menu can also access 
the above-mentioned options.
Press Ctrl-E to force the queues into Emergency Mode.
Queued Incoming Calls (F8) 
This field displays calls waiting in queues, plus the following information:
Name of the caller...

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Interface
Personal Directory Groups - These directories can be modified to display a portion of the Full 
Directory. These directory groups are specific to the credentials used to the login used with the Cisco 
Unified Attendant Console. 
Full Directory
The Cisco Unified Attendant Console has a directory area where contact information can be easily 
retrieved. The initial directory that is displayed is titled...
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