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Cisco Attendant Console 9 User Guide

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    Page 1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unified Attendant Console User Guide Version 9.0.1 June 20, 2012 Text Part Number: OL-27294-01
    Page 2 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE...
    Page 3 iii Cisco Unified Attendant Console User Guide OL-27294-01 CONTENTS Preface1 chapter 1Getting Started1-1 Accessibility for Users with Disabilities1-1 Using the Keyboard1-1 Key Descriptions1-2 Additional Functions1-3 Logging In1-4 Go Unavailable (F10)1-6 Interface1-7 Menu Bar1-8 Queues (F9) (Not in Department Edition)1-8 Queued Incoming Calls (F8)1-9 Directories1-9 Full Directory1-10 Personal Directory Groups (F4)1-11 To Create a New Personal Directory Group1-12 Adding Contacts to an Already Created...
    Page 4 Contents iv Cisco Unified Attendant Console User Guide OL-27294-01 chapter 2Customizing Cisco Unified Attendant Console2-1 General2-1 Display2-3 Presence2-5 Dialling2-6 Call Transfers2-6 Call Park2-7 Mute2-7 Tones2-8 Directory 2-9 Alternate Numbers2-11 Field Headers2-11 Secondary Sort2-13 Filter Search2-14 Logging2-15 Advanced2-16 chapter 3Using Cisco Unified Attendant Console3-1 Answering Calls3-1 Answer Next3-2 Cherry Picking (Not in Department Edition)3-3 Forced Delivery3-4 Directory Call...
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