Cisco Attendant Console 9 User Guide

 
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Ta b l e 1 - 8 provides a description of the icons that appear next to a contact in the Directory area. Ta b l e 1 - 9 
describes the functions of the keys used within the Directory area. 
Personal Directory Groups (F4)
Personal Directory Groups provide the Cisco Unified Attendant Console operator with the ability to 
create custom directories that make navigating the full directory easier to use....

 
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NoteIf you have a resilient Cisco Unified Attendant Console Premium Edition installation, you must be 
logged into the Publisher server to be able to create Personal Directory Groups. 
To navigate between Personal Directories, you can either select the tab heading. You can also use 
Ctrl-Tab and Ctrl-Shift-Tab to select the next or previous directory. Alternatively, you can navigate 
directly to any of...

 
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–Ends with, 
–Is equal to.
If is a numeric field, such as Number you can select:
–Begins with,
–Contains,
–Ends with,
–Is equal to,
–Is greater than or equal to,
–Is less than or equal to.
Step 5Enter the Measurement Va l u e.
An Example would be Field: Last Name, Measurement Type: Begins with, and the Measurement 
Va l u e :  K. This would produce a directory with a list of contacts where their last...

 
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To Delete a Personal Directory Group 
Pressing Ctrl-F4 allows you to delete an existing Personal Directory Group. You will be prompted to 
confirm that you want to make the deletion.
Figure 1-7 Example Delete Personal Directory Group Warning
Call Control Toolbar 
The Call Control toolbar is located between the Queued Calls and Active Calls areas. It shows icons for 
all the call control operations...

 
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Right-clicking on a call in the Active Calls field and choosing an option from the context menu can also 
perform the above-mentioned operations. You can also access these options using your keyboard (see 
Chapter 1, “Using the Keyboard”).
Call Progress (F5)
The Call Progress field displays two types of calls:
Calls that are placed on hold. 
Timed-out (returned) calls that were transferred or parked on...

 
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Active Calls (F7)
The Active Calls field displays calls that are being processed. You can view call information such as:
Name of the queue
Current status of the call, that is, Held, Calling, Talking or Busy
Figure 1-9 shows an example of the Active Calls field.
Figure 1-9 Example Active Calls Field
NoteIf a queue has been configured to Forced Delivery in Web Admin, you do not need to press Plus to...

 
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Right-clicking on a call in the Active Calls area and choosing an option from the context menu can also 
access the above-mentioned options.
Parked Calls 
The Parked Calls field displays a list of call park devices. If you are not using call parking, you can hide 
the Parked Calls field by clicking View > Call Park (this option toggles the display). By default you 
view all devices. 
Ta b l e 1 - 1 3...

 
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Speed Dial (F6)
The Speed Dial field contains a list of your frequently-dialled numbers, enabling you to dial them 
quickly. 
Figure 1-10 displays an example of a name in the Speed Dials field.
Figure 1-10 Speed Dial Field
You can perform call control operations in the following ways:
Using the mouse, select a contact and click any icon on the call control toolbar. 
Use the keyboard shortcuts to perform...

 
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Ta b l e 1 - 1 4 describes the fields in the Speed Dial dialog box (shown in Figure 1-11).
Step 3Click OK.
NoteYou can simply drag and drop a contact from the Directory fields to the Speed Dial area.
Deleting an entry from the Speed Dial Field
To delete an entry from the Speed Dial field, perform the following steps:
Step 1Select the speed dial you want to delete.
Step 2Right-click and choose Delete...

 
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Status Bar 
The status bar is an information area at the bottom of the GUI window; it is divided into sections, each 
of which shows information about the current state of an aspect of the application. From left to right, the 
sections show: 
Server Connection. 
Application Status. For example, Ready.
Database Connection.
If you hover the pointer over the Server Connection section a message is displayed...