Cisco Attendant Console 9 User Guide

 
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Working in the Fields
Working in the Fields
Here are some procedures you can use while working in Cisco Unified Attendant Console,
Dialling a Number
Instead of selecting a contact from the directories and then making a call, you can dial a number using 
your keyboard. As you type, the digits appear in the Calling box under the Active Calls area. Ta b l e 1 - 1 5 
lists the available keys that can be used to edit...

 
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Lateral Searching (Ctrl-F2) (Enterprise and Premium Editions only)
NoteWith AND Searching enabled, either via Options > Preferences > Filter Searching and ticking I want 
to use AND Searching or Options > Filter Searching and tick Use AND Searching it is possible to 
enter keywords in two places. Example being John in the First Name and Smith in the Last Name field. 
The results will display all records that meet...

 
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Lateral Searching (Ctrl-F2) (Enterprise and Premium Editions only)
You can close the extended search window at any time using by pressing the ESC (Escape) key or by 
clicking on the close window icon (x).
When you initiate a Lateral Search, you must complete the selection or close the extended window prior 
to continuing with other features within the Cisco Unified Attendant Console.
To set the Preferred Lateral...

 
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Lateral Searching (Ctrl-F2) (Enterprise and Premium Editions only) 

CH A P T E R
 
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Customizing Cisco Unified Attendant Console
Cisco Unified Attendant Console provides the ability to customize both the appearance and functionality 
of the application. 
To access the console settings, choose Options > Preferences in the main menu. This will open the 
Preferences window. 
NoteYou can change the size of the font used in the interface from either the Preferences window, or by 
choosing Options > Font Size from the...

 
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General
If a directory is created that uses the parameter Number to filter by, the criteria entered will be 
measured against all of the number fields that are indexed (Main Extension, Business 1, Business 
2, and Mobile etc, etc) and all results will be displayed that meet the criteria.
With the directory displaying only the Main Extension number, or the substitute number (defined in...

 
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Display
Display
The Display tab enables you to set the following: 
Queues Order (Cisco Unified Attendant Console Premium Edition only) – if you do not want the 
queues sorted in the order they were created, check Sort queues alphabetically. 
When a section becomes selected – The Change font Colour setting allows you to change the font 
colors of the labels in Cisco Unified Attendant...

 
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Display
Font Size – Use this to change the size of the font in the Cisco Unified Attendant Console interface 
to help make it easier to use. Select from Default, Medium, Large or Extra Large. You can also 
set this parameter from the main application menu by choosing Options > Font Size. 
Resilience (Cisco Unified Attendant Console Premium Edition only) – Check Prompt when 
switching...

 
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Presence
Presence
This tab provides the Operator with the facility to set the preferences for the Presence information.
Default Presence Display – Select between either Microsoft Presence Status, Cisco Presence 
Status or None.
Enable Microsoft Presence Information – To display the Microsoft Presence Information tick this 
box and select which field will be used to retrieve the...

 
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Dialling
Dialling
The following option is available in this tab,
Voicemail Prefix –This option allows you to enter a prefix that will send the call directly to a 
voicemail extension.
Au t o  D i al – This option allows you to automatically dial an internal or external number after a 
defined time. You can set the duration of time for Auto Dial. The desired number is entered in the...