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Call Park
Figure 2-5 displays the options that can be configured from the Call Transfers tab. 
Figure 2-5 Preferences Section Call Transfer Tab (Enterprise and Premium Editions)
Call Park
This tab provides a checkbox. If you check the checkbox, after a call has been parked, all park devices 
will be displayed in the Call Park Area.
Figure 2-6 displays the options that can be configured from the Call Park tab. 
Figure 2-6 Preferences Section Call Park Tab
Mute
This section allows the user to enable automatic muting of calls. The User can select any of the following 
options:
Performing a search – Selecting this checkbox will automatically mute a call when the operator 
clicks in any of the search fields.
Pressing numeric keys to dial numbers – Selecting this checkbox will automatically mute a call 
when the operator dials a number.
Changing or selecting Directory screens – If the user selects this checkbox, a call will be 
automatically muted if the operator clicks on the directories.
When one of these options is selected the call will be held locally (on the handset) and the caller will 
hear music on hold.  
						

							 
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Tones
Figure 2-7 displays the options that can be configured from the Mute tab. 
Figure 2-7 Preference Section Mute Tab.
Tones
This section allows for Tones to be switched on or off depending on specific events happening. The 
Tones are then made by the attendant console when the events occur.
The following options are available in this tab:
When I have made myself unavailable – This option has a checkbox Do not play any tones. Check 
this option, if you require that the application does not play any tone while you are temporarily 
absent from the Console Attendant.
When a queued call is waiting to be answered – This option has a checkbox Play a Ring Tone. 
Check this option, if you require playing a tone while a call is waiting in a Queue.
When a call has timed out – This option has a checkbox Play a Ring Tone. You can check this box 
to signify the reverted call from the Call Progress Field, Call Parking Field or other.
Figure 2-8 displays the options that can be configured from the Tones tab. 
Figure 2-8 Preferences Section Tones Tab 
						

							 
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Directory
Directory 
The Directory tab allows you to configure and influence the way that contact information is displayed 
within the Directory area of the Cisco Unified Attendant Console. It has the following sections:
Directory Group - This is where you can influence how a specific directory will be displayed. This 
can either be done collectively by ticking the box next to All directory groups use the same 
settings, and selecting the Directory (Note: All directories will then adopt the parameters of the 
selected Directory).
Alternatively, if All directory groups use the same settings is not ticked, you can select a directory 
from the table and then configure the selected directory independently of the others.
From this list you can also alter the order in which the directories will be displayed. This is done by 
selecting a Directory and using the Up and Down arrows to move it within the list.
NoteThe creation or editing of the directory content is actually done within the Directory area of the Cisco 
Unified Attendant Console.
Default Display Order – You can set the Default Display Order in Internal Directory. The drop 
down list consisting of default values is used for selection. The contact list in the directory will be 
sorted according to the selected option.
Show the following information – This section has two list boxes with Av a i l a b l e  and Displayed 
values. You can select values from the Available and insert them in the Displayed list box. The 
selected information will be displayed for a contact.
Search Based On – In this segment, you can choose how many and which search fields to use to 
search for a record in the Internal Directory. With Cisco Unified Attendant Console Business and 
Department Editions you can choose up to three search fields. With Cisco Unified Attendant 
Console Enterprise and Premium Editions you can use the Display this many search fields on the 
screen control to display up to six fields.  
						

							 
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Directory
Figure 2-9 displays the options that can be configured from the Internal Directory tab. 
Figure 2-9 Preferences Section Directory Tab (Enterprise and Premium Editions) 
NoteFields that are greyed out are not indexed within the database. 
						

							 
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Alternate Numbers
Alternate Numbers 
NoteThis option is available in Cisco Unified Attendant Console Enterprise and Premium Editions only. 
With Cisco Unified Attendant Console Enterprise and Premium Editions you can use the Alternate 
Numbers display to display specific contact information with each selected contact. It is recommended 
that you set up the display order so that it is the same as the display order shown in the Directory area.
Figure 2-10 displays the options that can be configured from the Alternative Numbers tab. 
Figure 2-10 Preferences Section Alternative Numbers Tab
Field Headers
You can change the text of Field Headers that appear in the application by simply entering new Display 
Te x t to replace the Default Te x t .  
To change the Display Text for Field Headers, perform the following steps:
Step 1Click on a value in the Display Text column.
Step 2Type a new Display Text to replace the Default Text. 
						

							 
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Field Headers
Step 3Click OK.
To restore default text, click the Restore Defaults button.
Figure 2-11 displays the options that can be configured from the Field Headers tab. 
Figure 2-11 Preferences Section Field Headers Tab (Enterprise and Premium Editions) 
With Cisco Unified Attendant Console Business and Department Editions you can only set the following 
Field Headers:
First Name
Last Name
Email
Job Title
Department.  
						

							 
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Secondary Sort
Secondary Sort
This tab is enabled only when Cisco Unified Attendant Console is logged out. 
You can customize the way Cisco Unified Attendant Console sorts and searches the data by specifying 
a Secondary Sort Column (by default, this is set to First Name). You can restore defaults if required. 
The Restore Default button enables when a value is changed from the Secondary Sort Column. 
To change the values in Secondary Sort Column, perform the following steps:
Step 1Click on a value in the Secondary Sort Column.
Step 2A drop down menu will appear with different values related to the values in the Sort Column.
Step 3Choose a value to replace the previous one.
Step 4To change more than one value, repeat steps 1-3.
Step 5Click OK.
Figure 2-12 displays the options that can be configured from the Secondary Sort tab. 
Figure 2-12 Example Preferences Section Secondary Sort Tab 
						

							 
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Filter Search
Filter Search
As you search in any of the search fields within the directories, you can specify how you want the search 
to perform on screen. This tab allows you to set those preferences by selecting the following options: 
AND Searching 
This will allow the Attendant to select two criteria at once and search for entries that meet both of 
them. Example being John in the First Name and Smith in the Last Name field. The results will 
display all records that meet the criteria that has been entered in BOTH fields and would eliminate 
records that only meet one of the criteria.
Tick the box I want to use AND Searching to enable this function.
NoteThis feature can also be activated from the Option menu, Filter Searching and ticking Use AND 
Searching
When Performing a Filter Search 
–Press Enter to perform search – Once you have entered some information in any one of the 
search fields, selecting this option would perform a search when you press the Enter key.
–Search after every key press – This option refreshes the search results with every key you press 
to enter a search value in the field. This is the default setting. 
–Search after a delay – If this option is selected and you enter information in the search field, 
the search result will be displayed with a delay specified in the Search Delay section.
Lateral Search (Cisco Unified Attendant Console Enterprise and Premium Editions only) 
With Cisco Unified Attendant Console Enterprise and Premium Editions the Lateral Search feature 
enables you to search for an alternative contact by pressing the Ctrl-F2 button. Select from None, 
Last Name, First Name, Department or Number. Selecting None disables Lateral Searching. 
						

							 
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Logging
Figure 2-13 displays the options that can be configured from the Filter Search tab. 
Figure 2-13 Preferences Section Filter Search Tab 
Logging
This tab enables you to turn logging on and off. Use the checkboxes to control the following logging:
Database: To enable logging of database activities within the console application.
Server Communication: To enable logging of server communication activities within the console 
application.
The log path and file name is displayed on the screen. 
Figure 2-14 displays the options that can be configured from the Logging tab. 
Figure 2-14 Preferences Section Logging Tab 
						

							 
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Advanced
Advanced 
The Advanced tab controls which types of directly transferred calls (according to their destination) are 
sent back to the operator if unanswered. 
NoteNote the following: 
By default, Direct Transfers are disabled. If you want to use Direct Transfers, the Gateways CSS 
must be configured to allow incoming calls to be redirected back out. 
If you use Direct Transfers you will lose recall functionality, and the only calls the system will be 
able to recall internally are ones to devices monitored by the Cisco Unified Attendant Console 
Server. 
Direct transfers allow the end party to see the originating CLI. However, using Direct Transfers restricts 
the Consoles ability to return transferred calls to the operator if they are not answered.
By default, blind transfers redirect calls from the operators handset to the Service Queue (CTI Port), and 
the call is then connected to the end party. By contrast, Direct Transfers bypass the Service Queue and 
send the call directly to the end party. The caller is not placed on hold (so they hear ringing rather than 
music), and the originating CLI is displayed to the end party, rather than the details of the Service Queue.
Figure 2-15 displays the settings that can be configured from the Advanced tab. 
Figure 2-15 Preference Section Advanced Tab