Canon scanner imageFORMULA DR6010C User Manual
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![Page 86
Chapter 5 Troubleshooting
5-5
TWAIN driver has not been installed correctly, or the application in use does not support ISIS/
TWAIN driver functions.
Symptoms The scanned image is too dark (or faint.)
Problem The [Brightness] setting is not set to an appropriate value.
Solution If the image is dark, set a higher [Brightness] setting, or if the image is faint, set a
lower [Brightness] setting.
Symptoms Text or images on the rear side of your document appear in the scanned
image.
Problem The...](http://img.usermanuals.tech/thumb/14/1238/w64_scanner-imageformula-dr6010c-1478287441_d-85.png "Page 86
Chapter 5 Troubleshooting
5-5
TWAIN driver has not been installed correctly, or the application in use does not support ISIS/
TWAIN driver functions.
Symptoms The scanned image is too dark (or faint.)
Problem The [Brightness] setting is not set to an appropriate value.
Solution If the image is dark, set a higher [Brightness] setting, or if the image is faint, set a
lower [Brightness] setting.
Symptoms Text or images on the rear side of your document appear in the scanned
image.
Problem The...")
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Chapter 5 Troubleshooting
5-7
5-2 Uninstalling Software
If the ISIS/TWAIN driver, and “CapturePerfect 3.1” are not operating normally, follow the procedure
below to uninstall them.
Then, re-install the software from the DR-6010C setup disc. (See “2-3 Installing the Software,” on
p. 2-4.)
IMPORTANT
Be sure to log on as an administrator when using Windows XP.
1Click the start button and click [Control Panel].
The [Control Panel] window appears.
2Click [Uninstall a program].
Note
Under Windows Vista,...](http://img.usermanuals.tech/thumb/14/1238/w64_scanner-imageformula-dr6010c-1478287441_d-87.png "Page 88
Chapter 5 Troubleshooting
5-7
5-2 Uninstalling Software
If the ISIS/TWAIN driver, and “CapturePerfect 3.1” are not operating normally, follow the procedure
below to uninstall them.
Then, re-install the software from the DR-6010C setup disc. (See “2-3 Installing the Software,” on
p. 2-4.)
IMPORTANT
Be sure to log on as an administrator when using Windows XP.
1Click the start button and click [Control Panel].
The [Control Panel] window appears.
2Click [Uninstall a program].
Note
Under Windows Vista,...")
![Page 89
Chapter 5 Troubleshooting
5-8 Note
Under Windows XP, the [Add or Remove Programs] dialog box appears.
3From the program list, select the application to be removed and click the [Uninstall] button (the
button may be [Change/Remove], [Delete] or [Remove] depending on the operating system
you are using).
“Uninstalling the ISIS/TWAIN Driver,” on p. 5-8
“Uninstalling the Job Registration Tool,” on p. 5-9
“Uninstalling CapturePerfect 3.1,” on p. 5-11.
Uninstalling the ISIS/TWAIN Driver
1From the Programs...](http://img.usermanuals.tech/thumb/14/1238/w64_scanner-imageformula-dr6010c-1478287441_d-88.png "Page 89
Chapter 5 Troubleshooting
5-8 Note
Under Windows XP, the [Add or Remove Programs] dialog box appears.
3From the program list, select the application to be removed and click the [Uninstall] button (the
button may be [Change/Remove], [Delete] or [Remove] depending on the operating system
you are using).
“Uninstalling the ISIS/TWAIN Driver,” on p. 5-8
“Uninstalling the Job Registration Tool,” on p. 5-9
“Uninstalling CapturePerfect 3.1,” on p. 5-11.
Uninstalling the ISIS/TWAIN Driver
1From the Programs...")
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Chapter 5 Troubleshooting
5-9
The uninstall procedure is carried out.
3After uninstall is complete, click the [Finish] button to exit the uninstaller.
Uninstalling the Job Registration Tool
1From the Programs list in the dialog box, select [DR-6010C Job Tool] and click [Uninstall].](http://img.usermanuals.tech/thumb/14/1238/w64_scanner-imageformula-dr6010c-1478287441_d-89.png "Page 90
Chapter 5 Troubleshooting
5-9
The uninstall procedure is carried out.
3After uninstall is complete, click the [Finish] button to exit the uninstaller.
Uninstalling the Job Registration Tool
1From the Programs list in the dialog box, select [DR-6010C Job Tool] and click [Uninstall].")
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Chapter 5 Troubleshooting
5-10
2The confirm file deletion screen appears. Click the [Yes] button.
Note
Under Windows XP, the [Add/Remove Programs] dialog box appears.
3Click the [Yes] button. The uninstall procedure is carried out.
4After uninstall is complete, click the [Finish] button to exit the uninstaller.](http://img.usermanuals.tech/thumb/14/1238/w64_scanner-imageformula-dr6010c-1478287441_d-90.png "Page 91
Chapter 5 Troubleshooting
5-10
2The confirm file deletion screen appears. Click the [Yes] button.
Note
Under Windows XP, the [Add/Remove Programs] dialog box appears.
3Click the [Yes] button. The uninstall procedure is carried out.
4After uninstall is complete, click the [Finish] button to exit the uninstaller.")
![Page 92
Chapter 5 Troubleshooting
5-11
Uninstalling CapturePerfect 3.1
1Select [CapturePerfect 3.1] from the list in the dialog box Æ click the [Uninstall] button.
2The file delete confirmation screen appears. Click the [Yes] button.
Uninstallation starts.](http://img.usermanuals.tech/thumb/14/1238/w64_scanner-imageformula-dr6010c-1478287441_d-91.png "Page 92
Chapter 5 Troubleshooting
5-11
Uninstalling CapturePerfect 3.1
1Select [CapturePerfect 3.1] from the list in the dialog box Æ click the [Uninstall] button.
2The file delete confirmation screen appears. Click the [Yes] button.
Uninstallation starts.")
![Page 93
Chapter 5 Troubleshooting
5-12
3After uninstallation is complete, click the [Finish] button to exit the uninstaller.](http://img.usermanuals.tech/thumb/14/1238/w64_scanner-imageformula-dr6010c-1478287441_d-92.png "Page 93
Chapter 5 Troubleshooting
5-12
3After uninstallation is complete, click the [Finish] button to exit the uninstaller.")
Chapter 5 Troubleshooting 5-10 2The confirm file deletion screen appears. Click the [Yes] button. Note Under Windows XP, the [Add/Remove Programs] dialog box appears. 3Click the [Yes] button. The uninstall procedure is carried out. 4After uninstall is complete, click the [Finish] button to exit the uninstaller.
Chapter 5 Troubleshooting 5-11 Uninstalling CapturePerfect 3.1 1Select [CapturePerfect 3.1] from the list in the dialog box Æ click the [Uninstall] button. 2The file delete confirmation screen appears. Click the [Yes] button. Uninstallation starts.
Chapter 5 Troubleshooting 5-12 3After uninstallation is complete, click the [Finish] button to exit the uninstaller.
6-1 Chapter 6Appendix 6-1 Specifications Specifications Type Desktop sheetfed scanner Scanning Document Specifications Width: Length:2.08 to 8.6 (53 to 219 mm) 2.75 to 14 (70 to 356 mm) 2.75 to 39.3 (70 to 1000 mm) in Long document mode 1000 2.75 to 118.1 (70 to 3000 mm) in Long document mode 3000 Weight: Using the U-Turn Path (Feed with page separation mode)* 114 to 32 lb bond (0.0024 to 0.0059) 52 to 128 g/m2 (0.06 mm to 0.15 mm) (Feed with bypass mode) 11 to 40 lb bond (0.0020 to 0.0079) 42 to 157 g/m 2 (0.05 mm to 0.2 mm) Weight: Using the Straight Path (Feed with page separation mode)* 114 to 32 lb bond (0.0024 to 0.0059) 52 to 128 g/m2 (0.06 mm to 0.15 mm) (Feed with bypass mode) 11 to 144 lb bond (0.0020 to 0.026) 42 to 546 g/m 2 (0.05 mm to 0.66 mm) * 1 When the paper is less than 20 lb bond (0.0039) (75 g/m2 (0.1 mm)) in weight and documents are 3.54 (90 mm) or less in length or 2.36 (60 mm) or less in width, scanning may not perform properly during continuous feed. Business cards are supported *2 Size: Thickness:2.12 × 3.37 (53.9 mm × 85.5 mm) 0.03 (0.76 mm) * 2 Only when using straight path bypass feed mode. Scanning embossed cards is not guaranteed. Document Feeding Method Automatic/Manual Scanning Method CMOS CIS 3-line sensor Light Source RGB LED Effective Scanning Width 236 mm Scanning Side Front/Back/Duplex Scanning Modes Black and white, Error diffusion, Advanced text enhancement, Advanced text enhancement II, Highspeed text enhancement, 256-level grayscale, 24 bit color, Auto Color Detection Scanning Resolution (Primary Scan Lines × Secondary Scan Lines)100 × 100 dpi, 150 × 150 dpi, 200 × 200 dpi 240 × 240 dpi, 300 × 300 dpi, 400 × 400 dpi, 600 × 600 dpi Scanning Speed (A4) Simplex Duplex Black and White 200 × 200 dpi 300 × 300 dpi 400 × 400 dpi (Speed priority) 400 × 400 dpi (Image quality priority) 600 × 600 dpi (Speed priority) 600 × 600 dpi (Image quality priority)60 pages/min. 60 pages/min. 56 pages/min. 20 pages/min. 44 pages/min. 20 pages/min.120 images/min. 120 images/min. 56 images/min. 24 images/min. 44 images/min. 24 images/min.
Chapter 6 Appendix 6-2 The functions described above can be used if they are supported by the application software. Some functions may not be available, depending on the performance of your PC and on your software. Due to our ongoing efforts to improve our products, the specifications described above are subject to change without notice. Replacement Parts Exchange roller kit (product code: 1921B001) Kit to replace the roller unit (pickup roller, feed roller) and retard roller. Refer to “Removing and Attaching the Rollers,” on p. 4-5 for information about replacing the rollers. Contact your local authorized Canon dealer or service representative for detailed information about the replacement parts. Options Bar code module (product code: 1922B001) Additional software to allow the ISIS/TWAIN driver to recognize bar codes. Contact your local authorized Canon dealer or service representative for detailed information about the Bar code module. 256-level Gray 200 × 200 dpi 300 × 300 dpi 400 × 400 dpi (Speed priority) 400 × 400 dpi (Image quality priority) 600 × 600 dpi (Speed priority) 600 × 600 dpi (Image quality priority)60 pages/min. 60 pages/min. 56 pages/min. 20 pages/min. 44 pages/min. 20 pages/min.120 images/min. 120 images/min. 56 images/min. 24 images/min. 44 images/min. 24 images/min. 24-bit Color 200 × 200 dpi 300 × 300 dpi 400 × 400 dpi (Speed priority) 400 × 400 dpi (Image quality priority) 600 × 600 dpi (Speed priority) 600 × 600 dpi (Image quality priority)60 pages/min. 60 pages/min. 42 pages/min. 20 pages/min. 22 pages/min. 20 pages/min.120 images/min. 84 images/min. 42 images/min. (not supported) 22 images/min. (not supported) Amount of paper that can be stacked in automatic feeder10 mm stack, maximum (100 sheets of 20 lb bond (80 g/m 2)) Interface Hi-Speed USB 2.0 / SCSI-III Other Functions Double feed detection, Long Document mode Dimensions (with trays closed)12.5 × 10.9 × 7.3 (W × D × H) 318 mm × 278 mm × 185.5 mm (W × D × H) Dimensions (with trays open) 12.5 × 21.5 × 7.4 (W × D × H) 318 mm × 545 mm × 187 mm (W × D × H) Weight Approximately 14.3 lb (6.5 kg) Power Supply AC 120 V (60 Hz) AC 220-240 V (50 / 60 Hz) Power Consumption 120 V model 220-240 V model Scanning: Standby:33 W maximum 2.7 W30 W maximum 2.2 W Noise Not more than 70 dB Operating Environment Temperature: 10°C to 32.5°C (50°F to 90.5°F) Humidity: 20% to 80% RH
Chapter 6 Appendix 6-3 External Dimensions 21.4 (544 mm) (Document Feed Tray Extension is open) 12.5 (318 mm) 8.9 (225 mm) 19.3 (491 mm) (Document Feed Tray is open) 5.2 (131 mm) 10.9 (278 mm) 7.3 (185.5 mm) 12.9 (330 mm) (Document Eject Guide is open) 2.0 (51 mm) (Document Eject Tray 2 is open) 4.7 (119 mm) 2.9 (76 mm)
Index 6-4 Index B batch separation ............................................................ 3-23 Bypass Mode ................................................................... 3-7 C CapturePerfect 3.1 ........................................................ 3-16 Operation Procedure ............................................. 3-18 Cleaning Feed Path ................................................................ 4-1 Rollers ..................................................................... 4-2 Scanner ................................................................... 4-1 Sensor Glass ........................................................... 4-2 Clearing a Paper Jam .................................................... 3-26 Connection SCSI Connection ................................................... 2-12 USB Connection .................................................... 2-11 Connection to the Computer .......................................... 2-11 D daisy-chain configuration ............................................... 2-12 DIP switches .................................................................. 2-12 Disposal ........................................................................... 1-4 document eject configurations ......................................... 3-1 document feed tray .......................................................... 3-7 document guides ............................................................. 3-6 Documents ...................................................................... 3-1 Double Feed Detection Function ................................... 3-30 DR-6010C monitor ......................................................... 3-11 E Eject Tray ........................................................................ 3-3 event .............................................................................. 3-12 Event settings .................................................................. 4-6 External Dimensions ........................................................ 6-3 F Features .......................................................................... 1-5 Folio Scan ...................................................................... 3-29 H Handling .......................................................................... 1-3 I Installation Location ......................................................... 1-1 Installation Requirements ................................................ 2-2 J job buttons ....................................................................... 3-9 Job Function .................................................................... 3-9 Scanning With ....................................................... 3-11 Job Registration Tool ..................................................... 3-10 L Launcher ........................................................................ 3-12 Load limit mark ................................................................ 3-6 Long Document Mode ................................................... 3-30 Settings .................................................................. 3-31 Long document mode ...................................................... 3-1 M Moving the Scanner ......................................................... 1-2 MultiStream Function ..................................................... 3-33 N Names of Parts ................................................................ 1-7 O Options ............................................................................ 6-2 Other Functions ............................................................. 3-29 P Page Separation Mode ................................................... 3-5 Patchcode Pattern ......................................................... 3-24 Patchcode Sheets ......................................................... 3-23 How to Use ............................................................ 3-24 Placing Documents ......................................................... 3-5 Power .............................................................................. 1-2 power switch ................................................................. 2-14 Power-On ...................................................................... 2-14 R Regular Maintenance ...................................................... 4-1 Replacement Parts .......................................................... 6-2 Retard Roller ................................................................. 4-10 retard roller ...................................................................... 4-5 Roller Replacement Replacement Cycle ................................................. 4-5 Resetting the Counter ............................................. 4-6 Roller Unit ....................................................................... 4-8 roller unit .................................................................. 3-8, 4-5 S Scan Panel .................................................................... 3-21 functions ................................................................ 3-22 Scanner Recognition ..................................................... 2-14 scanning .......................................................................... 3-9 SCSI card ........................................................................ 2-2 SCSI ID ......................................................................... 2-12 Setup Procedure ................................................................ 2-1 Setup Disc ............................................................... 2-4 Software Installation ............................................................... 2-4 Uninstalling .............................................................. 5-7 Specifications .................................................................. 6-1 T terminator ...................................................................... 2-12 Troubleshooting .............................................................. 5-1 Typical Installation ........................................................... 2-5
Contents ii Contents Chapter7 ISIS/TWAIN Driver Settings ...................................................................... 7-1 7-1 Before Use ................................................................................................. 7-1 7-2 ISIS/TWAIN Driver Properties Dialog Box ............................................... 7-3 Basic Tab Sheet .......................................................................................... 7-4 [Brightness] Tab Sheet .............................................................................. 7-13 [Image processing] Tab Sheet ................................................................... 7-17 [Others] Tab Sheet .................................................................................... 7-19 Addon Dialog Box ...................................................................................... 7-24 Chapter8 Job Registration Tool Settings ................................................................ 8-1 8-1 Starting the Job Registration Tool........................................................... 8-1 8-2 Job Registration Tool Settings Dialog Box ............................................. 8-2 Job Registration Tool Dialog Box................................................................. 8-3 [New/Editing] Dialog Box ............................................................................. 8-4 Administration Dialog Box ........................................................................... 8-8 Chapter9 Practical Examples.................................................................................... 9-1 Scanning Both Sides of Pages .................................................................... 9-1 Scanning Non-Standard-Size Documents................................................... 9-1 Adjusting the Scan Area .............................................................................. 9-2 Scanning Multiple Documents ..................................................................... 9-3 Image Adjustments for Scanning................................................................. 9-4 Prescan ....................................................................................................... 9-7 Preserving Your Settings ............................................................................. 9-7
7-1 Chapter 7ISIS/TWAIN Driver Settings This chapter describes the dialog boxes of the ISIS and TWAIN drivers. Please read this chapter and the ISIS/TWAIN driver’s Help before making driver settings. 7-1 Before Use This scanner can scan documents ranging in size from business cards and checks to A4 size documents. It can also scan business cards. To use the DR-6010C with an ISIS/TWAIN-compliant application, the DR-6010C must first be selected as the scanner to be used. This section describes how to select the scanner using CapturePerfect 3.1 (an ISIS-compatible application program.) As the scanner selection procedure depends on the application program being used, refer to your application’s user’s manual as needed to select the scanner. 1Click the Windows [Start] button, and then click [Programs] ([All Programs] for Windows XP) Æ [CapturePerfect 3.1] Æ [CapturePerfect 3.1]. CapturePerfect 3.1 starts up.