Canon Projector WUX6010 User Manual

							191
Troubleshooting
Other Information
Troubleshooting
Symptoms and Solutions
■You Cannot Turn on the Projector
WARNING 
(only) flashes 3 
times 
repeatedly.Filter error The air filter is not installed. Check whether or not 
the air filter is installed correctly. Contact the 
Canon Customer Support Center if the same 
warning occurs again.
WARNING 
(only) flashes 6 
times 
repeatedly.Faulty lens 
connectorThe lens cable is not connected to the lens unit 
correctly. Unplug the projector, connect the lens 
cable to the lens unit correctly, and then plug the 
projector in again. Contact the Canon Customer 
Support Center if the same warning occurs 
again.
Cause Countermeasure
The power cord is not 
connected correctly.Check whether the power cord is connected 
correctly. (P52)
The power cord has just 
been connected.Wait at least one second after plugging the projector 
in until you press the POWER button. You cannot 
turn the projector on immediately after plugging it in. 
(P53)
The lamp cover is open. Unplug the projector from the power outlet, then 
install the lamp cover correctly and turn on the 
projector again.
The safety device is 
activated because the air 
intake or the exhaust 
vent is blocked and the 
internal temperature of 
the projector has 
increased.When the safety device is active, the [POWER ON] 
indicator does not turn on when you connect the 
power cord. You cannot disable this safety device. 
Remove any obstacle that is blocking the air intake or 
exhaust vent and contact the Canon Customer 
Support Center.
The lens connector is 
not attached correctly.The lens cable is not connected to the lens unit 
correctly. Unplug the projector, connect the lens 
cable to the lens unit correctly, and then plug the 
projector in again. Contact the Canon Customer 
Support Center if the same warning occurs again.
The air filter is not 
installed correctly.Check whether the air filter is installed correctly. 
(P164)
Key lock is enabled.Check that Key lock (P109) is not enabled for the 
projector or the remote control. LED indicator 
statusMeaning Cause and countermeasure 
						

							Troubleshooting
192
■You Cannot Project an Image from the Projector
Cause Countermeasure
A cable is not connected 
correctly.Check whether the projector is connected to the 
computer or AV equipment correctly. (P49 - P51)
20 seconds have not 
elapsed since the 
projector was turned on.When the projector is turned on, the opening window 
is displayed for approximately 20 seconds. To project 
an image immediately, press the OK button on the 
remote control or side control. (P29, P34)
No image is sent from 
the AV equipment.Check whether an image is played on the connected 
video camcorder, DVD, etc.
Connection with the 
input terminal has not 
been performed 
correctly.Check whether the AV equipment is connected to the 
projector input terminal correctly. (P32) 
No input signal type has 
been selected for the 
connected AV 
equipment.Check that the same input signal has been correctly 
selected for the connected AV equipment from the 
[INPUT] menu. (P56)
The input signal type is 
incorrect.Check whether the selected input signal type is 
correct. (P82, P180)
The BLANK function has 
been selected.Press the BLANK button on the remote control. 
(P72)
No image is projected 
due to a problem with 
the computer.Turn first the projector and then the computer off and 
then back on again.
The external monitor 
output is not set on the 
notebook computer 
correctly.Turn on the external monitor output on the notebook 
computer. To turn on the external monitor output, 
press the [LCD] or [VGA] function key or a key with 
an icon for the external monitor, while holding down 
the [Fn] key on the keyboard of the notebook 
computer. With Windows 8.1 / Windows 8 / Windows 
7, you can turn on image output by holding down the 
Windows logo key and pressing the [P] key. (P55)
The combination of keys used to perform this 
operation varies depending on the model of 
notebook computer. For more detailed information, 
refer to the manual that came with your computer.
The computer is set to 
dual screen (multi-
display) mode.If dual screen mode is selected, change the 
computer display output to mirroring mode.
The output setting method varies among computer 
manufacturers. For more detailed information, refer 
to the manual that came with your computer. 
						

							193
Troubleshooting
Other Information
Troubleshooting
■There is no Sound
■The Projected Image Is Blurred
The image files are not 
compatible with USB File 
Browser.Projection from USB flash drives requires JPEG 
images with a resolution not exceeding 10912x8640, 
single-byte alphanumeric file names, and a FAT-
formatted drive.
The LAN cable (shielded 
twisted pair) is not 
connected correctly.When [LAN] or [HDBaseT] is selected in the [Input] 
menu, check whether the LAN cable (shielded 
twisted pair) is connected to the projector correctly. 
(P120)
[HDBaseT] was changed 
from [On] to [Off] while 
[Communication 
settings] > [Wired 
network] was set to 
[HDBaseT].Configure the [HDBaseT] setting again as follows. 
(P111)
If [HDBaseT] is selected in the [Input] menu, change 
the [HDBaseT] setting from [Off] to [On] again.
Cause Countermeasure
The audio cable is not 
connected correctly.Check the audio cable connection. (P49, P51)
The MUTE function is 
enabled.Press the MUTE button on the remote control. (P35)
The volume level is 
adjusted to the 
minimum.Press the VOL button on the remote control or the 
VOL+ button on the side control to adjust the volume 
level. (P29, P35)
An audio cable with a 
built-in resistor is used.Use an audio cable without a built-in resistor.
Audio in terminal select 
is [Off].Change the Audio In terminal to the appropriate 
setting. (P110)
Cause Countermeasure
The image is out of 
focus.Adjust the focus. (P59)
The distance to the 
screen is too short.Check whether the distance to the screen is 
appropriate. (P43)
The projector is not 
placed straight in front of 
the screen.Check whether the projector is placed obliquely to 
the screen. A slight error in the projection angle can 
be corrected through the keystone adjustment 
function. (P67) Cause Countermeasure 
						

							Troubleshooting
194
■You Cannot Project an Image Appropriately
■The Projector Power Turns Off
The projector has been 
moved to a place where 
the temperature varies a 
lot.When the projector is moved from a location where 
the temperature is low to a location where the 
temperature is high, condensation may form on the 
lens. The condensation will evaporate after a period 
of time and the projector will be able to project a 
normal image.
The lens is stained. Clean the lens. (P162)
The tracking is bad. Adjust the tracking with the [Auto PC] or [Tracking] 
function. (P82, P83)
Video is blurred. Activate motion blur reduction. (P114)
Motion blur reduction is 
not available.Motion blur reduction is not available in projection 
using USB flash drives or networked multi-projection.
The sharpness setting is 
not available.Sharpness cannot be adjusted during split-screen 
display.
Cause Countermeasure
The projected image is 
inverted in the vertical or 
horizontal direction.The ceiling mounted / rear projection setting is 
incorrect. Check the [Image flip H/V] setting in the 
[Install settings] menu. (P96)
The dot clock of the input 
signal is higher than 162 
MHz.Set the signal dot clock to 162 MHz or less on your 
computer.
A computer cable is 
used in which some pins 
are not connected.Use a computer cable in which all pins are 
connected.
Cause Countermeasure
The air intake or exhaust 
vent is blocked.Check whether the air intake or exhaust vent is 
blocked. If the air intake or exhaust vent is blocked, 
the temperature inside the projector will increase and 
the power is automatically turned off to protect the 
projector. (The [WARNING] indicator and [TEMP] 
indicator are lit.) Wait until the projector temperature 
drops, then make sure that the intake and exhaust 
vents are not blocked and turn on the projector. (P28, 
P53)
The air filter is dirty. Check whether the air filter is clogged with dust.
If the air filter is clogged, clean or replace the air filter. 
(P163, P164) Cause Countermeasure 
						

							
195
Troubleshooting
Other Information
Troubleshooting
■The Projector Cannot Join the Network
The lamp has ruptured 
(or there is a lamp 
malfunction). If the lamp has ruptured, follow the instructions in 
“Precautions when replacing lamps that stop 
working” (
P15).
The operating 
environment is 
inappropriate. Check whether the operating temperature is between 
0°C (32°F) and 40°C (104°F). (
P19)
Projector settings must be adjusted when using the 
projector at altitudes of 2,300 m (7,545.8) or higher. 
In the [Install settings] menu, set [Fan mode] under 
[Professional settings] to [High altitude]. ( P99)
Cause Countermeasure
The LAN cable (shielded 
twisted pair) is not 
connected correctly. Check whether the LAN cable (shielded twisted pair) 
is connected to the projector correctly. (
P120)
[HDBaseT] was changed 
from [On] to [Off] while 
[Communication 
settings] > [Wired 
network] was set to 
[HDBaseT]. Configure the [HDBaseT] setting again as follows. 
(
P111 )
1. Change the [HDBaseT] setting from [Off] to [On]  again.
2. Change the wired network setting from [LAN port]  to [HDBaseT].
3. Following the instructions shown, press the  POWER  button to enter standby mode 
temporarily.
4. After at least five minutes, press the  POWER 
button again.
The projector has not 
been on long enough 
(less than about 40 
seconds). Network connections are not available until about 40 
seconds after startup. Wait at least 40 seconds, and 
then try to connect again. (
P131)
Cause Countermeasure 
						

							Troubleshooting
196
■You Cannot Operate the Remote Control
Cause Countermeasure
Batteries are not 
installed properly or they 
have run out.Check whether batteries are installed correctly. If 
batteries are installed correctly, replace them with 
new batteries. (P36)
You are operating the 
remote control from the 
outside of the remote 
control operating range.Check whether you are operating the remote control 
within the remote control operating range of the main 
unit of the projector. (P37)
There is an obstacle 
between the projector 
and the remote control.Remove the obstacle between the infrared remote 
receiver of the main unit of the projector and the 
remote control or point the remote control in an 
obstacle-free path.
You are operating the 
remote control in an 
unsuitable operating 
environment.Check whether the infrared remote receiver of the 
main unit of the projector is exposed to direct sunlight 
or strong light of lighting apparatus. (P37)
The channel setting of 
the remote control does 
not match the setting of 
the projector.Check whether the channel setting of the remote 
control has been changed. You can check the 
[Remote control channel] setting in the [System 
settings] menu. (P110)
The key lock function is 
preventing operation of 
the remote control.Check whether [Key lock] is enabled to disable the 
remote control operation.
In the [System settings] menu, set [Key lock] to [Off]. 
(P109)
Light from the room 
lights is entering the 
infrared remote receiver.Block the light. 
						

							197
Index
Index
Numerics
6-axis color adjust ............................. 92
A
Adjusting keystone distortion ............ 67
Adjusting the volume......................... 74
Air filter ............................................ 164
Ambient light ..................................... 90
AMX Device Discovery ................... 128
Analog PC ......................................... 56
ANALOG PC-1 / DVI-I terminal ......... 32
ANALOG PC-2 / COMPONENT input 
terminal........................................... 32
ASPECT............................................ 66
Aspect ....................................... 65, 175
AUDIO IN terminal ............................ 32
AUDIO OUT terminal ........................ 32
Auto (Aspect) .................................... 65
Auto PC....................................... 58, 82
Auto PC Adjustment.......................... 58
B
Beep................................................ 113
BLANK .............................................. 72
Brightness ......................................... 89
C
Ceiling mounted .......................... 41, 96
Contrast ............................................ 89
Corner Adjustment .................... 68, 158
Crestron RoomView ........................ 128
D
D. ZOOM........................................... 75
Digital zoom ...................................... 34
Direct power on ............................... 113
Display resolution (Preparing the 
computer) ....................................... 57
DVI-I terminal .................................... 32Dynamic gamma ............................... 91
E
Edge blending ................... 26, 100, 154
Effect of ambient light ........................ 90
F
FREEZE ............................................ 72
G
Gamma ............................................. 89
H
HDBaseT........................... 25, 111, 112
HDBaseT terminal ................. 32, 50, 51
HDMI terminal ................................... 32
I
IMAGE............................................... 71
Image adjustment........................ 78, 87
Image mode (Image quality) ............. 70
Information ................................ 78, 148
INPUT ............................................... 56
Input settings ............................... 78, 81
Input signal select ............................. 56
Input terminal .................................... 32
Connecting to AV equipment........... 51
Install settings.............................. 78, 95
K
Key lock........................................... 109
KEYSTONE ....................................... 67
Keystone ........................................... 67
L
Lamp mode ....................................... 93
Lamp replacement .................. 165, 168
LAN port ............................................ 32
Language ........................................ 114 
						

							198
Index
LED indicator ............................ 30, 190
Lens - Position ................................ 103
Lens shift........................................... 47
Logo display .................................... 109
M
Memory color correction ................... 91
Menu ................................................. 78
MUTE ................................................ 74
Muting the sound .............................. 74
N
Network password .......................... 123
Network settings ....................... 78, 120
Networked Multi-Projection (NMPJ)
............................................... 26, 137
Noise reduction ........................... 90, 91
O
OK ..................................................... 35
Optical zoom ..................................... 60
P
Password ................................ 115, 116
PJLink ..................................... 127, 142
POWER ...................................... 53, 71
Power-Saving Settings...................... 73
Projecting from Multiple Projectors at 
Once (Edge Blending) .................. 154
Projector on..................................... 109
R
Rear projection............................ 41, 96
Registration ....................................... 98
Remote control.................... 34, 36, 110
Reset................................... 69, 94, 118
S
Screen aspect ........................... 63, 175
Screen color .................................... 104
Selecting a language......................... 54
Setting display status ........................ 81
Sharpness ......................................... 89
Side control ....................................... 29
Signal type ...................................... 180
Slideshows ................................ 86, 153
Split-screen display ......................... 153
System settings ......................... 78, 107
T
Test pattern...................................... 179
Tracking............................................. 83
True size (Aspect) ............................. 66
Turning on external monitor output 
(preparing the notebook computer)
........................................................ 55
U
USB Port ........................................... 32
V
VOL ................................................... 74
W
WARNING indicator .................. 30, 190
Z
Zooming part of an image ................. 75 
						

							199
Option
•Lamp
Part No.: RS-LP09
•Ceiling attachment
Part No.: RS-CL11
•Ceiling-mount pipe 
(400 - 600 mm / 15.7 - 23.6 in)
Part No.: RS-CL08*
•Ceiling-mount pipe 
(600 - 1000 mm / 23.6 - 39.4 in)
Part No.: RS-CL09*•Air filter
Part No.: RS-FL01
•Remote control
Part No.: RS-RC04
•Remote control
Part No.: RS-RC05
* Use the above materials to hang the projector from the ceiling. For details, refer to the 
assembly and installation manual provided with the ceiling attachment. 
						

							
©CANON INC.2015YT1-7468-000 CANON INC.
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CANON U.S.A. INC.
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For all inquires concerning this product,
 call toll free in the U.S. 1-800-OK-CANON
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