Canon printer PIXMA SELPHY DS810 User Manual

							Troubleshooting
79
Note
When the color is different from what is displayed on the LCD or when it is not printed 
with your favorite color
You can adjust the brightness, contrast, and color balance of photos for printing from 
the Settings screen. See “To Change Print Setting” on page 24.
Printed Surface is Scratched or Ink Blots
Possible CauseTr y This
There are ink blots on 
the printed surfaceClean the Paper Feed Roller.
See “Paper Does Not Feed Properly/Paper Jam” on page 77.
There are ink blots on 
the back side of the 
printed surfaceIf the protrusions inside the printer are stained, open the Cover of 
the printer and then wipe ink off the protrusions using a swab or 
the like as shown.
Important
Before cleaning, be sure to turned off the printer.
Printed on the back side 
of the sheet/The roller 
inside the printer is 
extremely dirtyFollow the steps described below to clean the inside of the printer.
1. Ensure that the printer is turned on.
2. Load the Glossy Photo Paper (4"×6"/ 101.6×152.4mm paper).
3. Select Bottom plate cleaning from the menu.
•Press the Menu button.
• Select To o l  b o x and then press the OK button.
• Select Maintenance and then press the OK button.
• Select Bottom plate cleaning, and press the OK button.
4. Select Ye s and press the OK button.
Note
If the problem remains after performing, repeat this procedure 
starting with step 1.
If the problem remains, contact a Canon service representative.
Important
Check that your paper is loaded with the correct print side facing up.
Inappropriate paper type 
usedCheck to see if the paper you are printing on is too thick or curled.
See “Print Media to Avoid” on page 20.
Note that smudging may occur at the top and bottom edges of the 
paper when using Borderless Printing.
Note
If this does not solve the problem, set the Paper Thickness Lever to 
the left. See “Paper Thickness Lever” on page 10. 
Return the Paper Thickness Lever to the right after printing. 
						

							Troubleshooting
80
Note
Sets time to dry ink on the printing surface.
In case the ink is still wet and the print surface becomes dirty, set longer time to dry 
ink.
1Press the Menu button.
2 Select To o l  b o x and then press the OK button.
3 Select Device settings and then press the OK button.
4 Select Print settings and then press the OK button.
5 Select Ink drying wait time and then press the OK button.
6 Select Standard, Long or Longer and then press the OK button. Curled paper used If all four corners or the printing surface of the paper is curled, the 
paper may become dirty or the paper may not feed properly. Use 
the paper after correcting paper curl as follows.
(1)Face up the printing surface
*1, and cover it with a non-printing 
regular paper to avoid damaging the surface.
(2)Roll up the paper in a direction opposite to paper curl as the 
figure below.
(3)Check the printing paper if paper curl is corrected within 
approximately 2 to 5 mm 
*2.
It is recommended to print the curl-corrected paper one sheet at 
a time.
Possible CauseTr y This
(1) (2)
*1
*1
*2 
						

							Troubleshooting
81
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a 
digital still camera or digital video camcorder*, and the countermeasures to 
eliminate them.
* Hereafter, the digital still camera and digital video camcorder are collectively 
called a digital camera or camera.
Notes
• PictBridge or Canon Bubble Jet Direct compatible digital cameras can be connected 
to your printer for direct printing.
• This section describes errors that are indicated on Canon brand PictBridge- or 
Bubble Jet Direct-compatible cameras. The error messages and operations may vary 
depending on the camera you are using. If you cannot clear the error on your device, 
check the error message displayed on the LCD of the printer, and then clear it. For 
details, see “An Error Message is Displayed on the LCD” on page 75.
• A communication time out occurs if printing takes a long time or if it takes too much 
time to send data. This may stop printing. In such a case, disconnect the cable 
between the printer and the camera, and reconnect the cable between the printer 
and the camera. Then, turn the camera on, if it does not automatically turn on. If the 
problem is still unresolved, select some other photo and check if it can be printed or 
not.
• Depending on the model or brand of your device, you may have to select a print 
mode compatible with PictBridge before connecting the device. You may also have 
to turn on the device or select Play mode manually after connecting the device to the 
printer.
Perform necessary operations according to the instruction manual supplied with 
your device.
• The Print Head Nozzles may be clogged if printing becomes faint or colors are 
incorrect.
See “Printing is Blurred/Colors are Wrong/White Streaks appear” on page 78.
• If the paper is curled or its surface is scratched during printing, make sure that you 
are using the correct type of paper.
If this error occurs even when you are using the correct type of paper, slide the 
Paper Thickness Lever to the left. See “Printed Surface is Scratched or Ink Blots” on 
page 79.
• To disconnect the cable connected between the digital camera and printer, follow 
the procedure below.
1 Disconnect the cable from the printer.
2 Turn off the digital camera.
3 Disconnect the cable from the digital camera.
When disconnecting the cable, be sure to hold the connector by its sides.
• For the errors indicated on the camera and their solution, also refer to the user’s 
manual of the camera. For other troubles on the digital camera, contact the 
manufacturer of the camera. 
						

							Troubleshooting
82
*1To resume printing, you can press the OK button on the printer instead of selecting 
Continue.
*
2The waste ink absorber absorbs ink used during cleaning, for example. If this message 
appears, you will need to call for servicing to replace the absorber and to check the printer 
for proper operation.
Camera Error MessageTr y This
Printer in use/Printer 
warming up• Images are being printed from the computer.
Wait until printing ends. The printer automatically starts printing 
the images from the camera after completing the current 
printing.
• If the printer is warming up, wait until warm-up ends. When it is 
ready, the printer starts printing automatically.
No paper/Paper Error Load the paper in the Auto Sheet Feeder, and select Continue*
1 in 
the display on your camera.
Paper jam Select Stop in the display on your camera to stop printing.
Remove the jammed paper, load new paper, and press the OK
button on the printer and retry printing.
Printer cover open Close the Cover on the printer.
No printhead The Print Head is defective or not installed. 
Install a Print Head according to Easy Setup Instructions on page 3.
If the Print Head has already been installed, remove the Print Head 
and reinstall it. If the error still remains, the Print Head may be 
defective. Contact the Canon service representative.
Waste tank (ink 
absorber*
2) fullThe printer has built-in waste ink absorber to hold the ink used 
during Print Head Cleaning. This error message indicates that the 
waste ink absorber is nearly full. You can continue printing for a 
while by selecting Continue*
1 in the display on your camera.
However, because printing is disabled once the waste ink absorber 
becomes completely full until the waste 
inkabsorber is replaced, 
you are recommended to contact the Canon service representative 
as early as possible. (You will need to replace a particular part of 
the printer.)
No Ink Install an 
Ink Tank. Be sure to press the   mark on the Ink Tank to 
ensure it is firmly seated. Once the Ink Tank is installed, the 
printing job resumes.
Printer error An error requiring servicing might have occurred (POWER lamp and 
Alarm lamp flash alternately). 
Disconnect the cable between the printer and the camera, turn off 
the printer, and unplug the power cord of the printer from the 
power supply. After a while, plug the power cord of the printer back 
in, turn on the printer, and then reconnect the camera to the 
printer.
If the same error occurs, contact a Canon service representative. 
						

							Troubleshooting
83
Cannot Install the Printer Driver
Possible CauseTr y This
Unable to proceed 
beyond the Printer Port 
ScreenReinstall the printer driver.
1. Click Cancel.
2. Click Start Over on the Installation Failure screen.
3. Click Back on the displayed screen. 
4. Click Exit on the SELPHY DS810 screen, then remove the CD-
ROM.
5. Turn the printer off.
6. Restart the computer.
7. Carefully follow the procedures described and reinstall the driver. See “Installing the Printer Driver” on page 58.
Other applications 
running in the 
backgroundOther applications opened on your computer can interfere with the 
installation routine. Close all open software applications before 
reinstalling the printer driver. 
See “Installing the Printer Driver” on page 58.
Installation does not start 
automatically when the 
CD-ROM is inserted into 
the drive
If printer driver installation did not start automatically when you 
inserted the CD-ROM into the CD-ROM drive:
1. Click Start and select My Computer.
2. Double-click the CD-ROM icon.
For Windows 2000, open the My Computer window, and then 
double-click the CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon does not appear, there may be a problem with 
your CD-ROM. Contact a Canon service representative.
Installation procedure is 
not followed correctlyInstall the printer driver again if you did not follow the installation 
procedure properly.
See “Installing the Printer Driver” on page 58.
If the installer was forced to terminate due to an error, remove the 
CD-ROM from the CD-ROM drive and restart your computer. Reinstall 
the printer driver. If this problem persists, contact a Canon service 
representative.
Not supported OS is used
Use a computer equipped on which Windows XP or Windows 2000 
can operate.
Use a Macintosh series computer equipped with USB interface on 
Mac OS X v.10.2.1 to v.10.3.x can operate. 
						

							Troubleshooting
84
Cannot Print Properly through Wireless Communication
Note
This printer cannot print data from a PC via Bluetooth communication.
Possible CauseTr y This
The infrared 
communication distance 
or the Infrared Port angle 
is incorrectPlace the printer at a distance of 7.9 inch/20 cm from the mobile 
phone or the PDA.
Ensure that the Infrared Ports are at a proper angle and there are 
no obstacles between them. Retry printing.
The allowable distance and angle for infrared communication 
depend on the functions of the mobile phone or the PDA in addition 
to environmental conditions.
See “Performing Infrared Communication” on page 53.
Your mobile phone or 
PDA is not able to make a 
suitable connection (For 
Infrared Communication)Use models equipped with an IrDA port and support image data 
transmission via infrared communication.
The mobile phone or the 
PDA is too far away from 
the printer (For 
Bluetooth 
communication)Place the mobile phone or the PDA within 33 feet (10m) of the 
printer when attempting to print via a wireless communication.
The printer is installed in 
an incorrect location (For 
Bluetooth 
communication)You can establish a connection between a mobile phone or a PDA 
and the printer up to a distance of approximately 33 feet/10m for 
Bluetooth communication, however the following conditions may 
affect both your ability to establish a connection and the 
connection speed:
• Obstructions or electric devices placed between the printer and 
your mobile phone or PDA
• Locations where magnetic fields, static electricity, or radio wave 
interference are present
• The sensitivity and antenna efficiency of your mobile phone or 
PDA
Try changing the location of the printer or moving the mobile phone 
or the PDA closer to the printer.
The device you are using 
is compatible with a 
different standard (For 
Bluetooth 
communication)The printer cannot connect to devices that use a different standard 
(profile) for printing, even if they are Bluetooth compliant. Refer to 
the user’s manual of your mobile phone or PDA to see which 
profiles it is compatible with.
Yo u  ha v e  n o t  s e l e c t e d  
the correct printer at 
your mobile phone or 
PDA (For Bluetooth 
communication)You can confirm the printer name at Device name in the Bluetooth 
settings menu. Select the corresponding printer name at your 
mobile phone or PDA. 
						

							Appendix
85
Appendix
For the Optional Bluetooth Unit Users
Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that 
you use your product safely. Do not attempt to use the product in any way not 
described in this manual.
You may cause an electric shock/fire or damage the printer if you ignore any of these 
safety precautions.
You may cause injury or damage the printer if you ignore any of these safety 
precautions.
This product emits low level magnetic flux. If you use a cardiac pacemaker and feel 
abnormalities, please be away from this product and consult your doctor.
Do not use this product inside medical institutions such as hospitals or near electronic 
medical equipment. 
Magnetic flux may affect the operation electronic medical equipment.
Keep the product at least 22 cm (8.7 in) away from the pacemaker.
Magnetic flux may affect the operation of the cardiac pacemaker.
Do not use this product in aircraft.
Magnetic flux may cause malfunction, and lead to accidents.
Do not use the product near automatically controlled equipment such as automatic doors 
and fire alarms.
Radio waves may cause equipment malfunction, thus leading to accidents.
Do not attempt to disassemble or modify the product.
Doing so may cause injury, electric shock or fire. 
						

							Appendix
86
Specifications
Communication method Bluetooth standard Ver 1.2
Output Power Class2
Communication distance Line-of-sight distance: approx. 10 meters*
* It may vary depending on factors including the presence of 
obstacles between communication equipment, radio wave 
conditions, the presence of magnetic fields around 
microwave ovens and locations where electrostatic and radio 
interference occur, and receiver sensitivity and antenna 
performance of communication equipment.
Profile OPP (Object Push Profile)
BIP (Basic Imaging Profile)
Frequency band 2.4GHz band
Transmission speed Approx. 720kbps
Power supply Supplied from the Direct Print Port on the printer 
DC 4.4V 5.25V
Power consumption 500mW (MAX)
Operating temperature 5°C 35°C (41°F 95°F)
Operating humidity 10%RH 90%RH (no condensation)
Dimensions 18.5 (W) × 47.5 (D) × 8.7 (H) mm
0.73 (W) × 1.87 (D) × 0.34 (H) inches
(with cap attached)
Weight Approx. 7g (0.02lb) 
						

							Appendix
87
Specifications
Printer
Printing resolution (dpi): 4800 (horizontal)*×1200 (vertical)
* Ink droplets can be placed with a horizontal pitch of 1/4800 inch at 
minimum. Supported only when printing with a computer. Resolution 
may vary based on printer driver setting.
Print speed Photo Printing Standard (PictBridge) PP-101 4"×6" borderless Approx. 
63 seconds*
* When printing a 5 megapixel image taken by certain Canon digital 
camera from PictBridge on default settings using Photo Paper Plus 
Glossy without border. Actual print speed may vary depending on 
image data, print mode, type of paper used and device that the printer 
is connected to.
Print width: 94.8mm max (3.732inches)
(for Borderless Printing: 101.6mm/4.0inches)
Resident print control mode: Canon extended mode
Receive buffer: 42 KB
Interface: USB/IrDA Ver. 1.2/ Direct Print Port/Bluetooth Ver. 1.2 (Optional, image 
data only)
Acoustic noise level: Approx. 39 dB (A) (in the highest print quality mode)
Operating environment: Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90%RH (no condensation)
Storage environment: Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply: AC 100-240 V, 50/60 Hz
Power consumption: Standby: Approx. 1.5 W
Printing: Approx. 11 W
Off: Approx. 0.7 W
Dimensions
(with the Paper Support 
retracted):220 (W)×222 (D)×99 (H) mm
8.66 (W)×8.74 (D)×3.90 (H) inches
Weight: Approx. 1.9 kg (4.19 lb.)
Print Head: Cyan, Magenta, Yellow: 128×2×3 nozzles
Supported recording media: CompactFlash, Microdrive, SmartMedia, Memory Stick, Memory Stick 
PRO, SD card, Multimedia card, xD-Picture Card*, Memory Stick Duo*, 
Memory Stick PRO Duo*, miniSD Card*
* Can be used with the addition of a special adapter sold separately.
Supported recording formats: Image data taken with a camera compatible with the Design rule for 
Camera File system, CIFF, Exif2.21 or earlier, JFIF, TIFF (Exif2.21 
compliant), DPOF compliant 
						

							Appendix
88
Camera Direct Print 
„Canon Bubble Jet Direct
Interface: Direct Print Port
(Connect a DS810-compatible digital camera or digital video camcorder 
using the USB cable supplied with the camera.)
Compatible digital cameras 
and digital video camcorders:DS810-compatible digital cameras and digital video camcorders
Compatible Paper: Card #1 (Photo Paper Pro 4"×6" /101.6×152.4 mm), Card #2 (Photo 
Paper Plus Glossy, Photo Paper Plus Semi-gloss or Glossy Photo Paper 
4"×6" /101.6×152.4 mm), Card #3 (not applicable), LTR (not applicable), 
A4 (not applicable)
Layout Print: Standard: Borderless/with border, Index Print: 6-24 images
(Depending on the size of print media)
Effect: Exif 2.21 compliant
D PO F  Ve rsio n: Ve r.  1. 00  co m plian t 
(Index print, number of copies, select images, print special characters 
(date))
„PictBridge
Paper size: Default (selections based on the printer setting), 10×15cm/4"×6" 
(Photo Paper Plus Glossy/Photo Paper Pro/Photo Paper Plus Semi-
gloss/Glossy Photo Paper/Photo Stickers*), 5.4×8.6cm/Credit Card 
(Glossy Photo Paper Card Size)
* Canon-brand sticker. Printing on this paper is available only when the 
Layout function on your camera has a 16-up option. See “Media Types 
for Card Direct Printing” on page 23.
Paper type: Default (selections based on the printer setting), Photo (Photo Paper 
Plus Glossy), Fast (Photo Paper Pro)
Layout: Default (selections based on the printer setting), Borderless, Bordered, 
N-up (2, 4, 9, 16)*
* Layout compatible with Canon brand sticker above. See “Media Types 
for Card Direct Printing” on page 23.
Trimming: Default (Off: No trimming), On (follow camera’s setting), Off
Image optimize: Default (selections based on the printer setting), “VIVID”*, “NR” (Noise 
Reduction)*, “VIVID+NR”*, “Face”*
* If using a Canon PictBridge-compatible Camera, you can select it.
Date/File No. print Default (Off: No printing), Date, File No., Both, Off
Canon IJ Printer Driver System Requirements
• Use a computer equipped on which Windows XP 
or Windows 2000 can operate.
•USB interface*
•CD-ROM drive
• Available hard-disk space for printer driver 
installation (including temporary files): 110MB
* USB operation can only be guaranteed on a PC 
with pre-installed Windows XP or Windows 2000.• Use a Macintosh series computer equipped with 
USB interface on Mac OS X v.10.2.1 to v.10.3.x 
can operate.
•USB interface
•CD-ROM drive
• Available hard-disk space for printer driver 
installation: 110 MB
• The following functions are not supported
- Photo Optimizer PRO
- Poster Printing
- Fit to Page Printing
- Reverse Order Printing (supported with 
Mac OS X v.10.3.x or later)