Canon printer PIXMA SELPHY DS810 User Manual

							Printing Maintenance
69
3Print the nozzle check pattern to verify that the Print Head Nozzles are 
clean.
See “Printing the Nozzle Check Pattern” on page 66.
Notes
• If the problem remains, replace the Ink Tank. 
See “Replacing an Ink Tank” on page 71.
• If Ink Tank replacement does not resolve the problem, the Print Head may be worn 
out. 
Contact a Canon service representative.
„Aligning the Print Head
If print quality is poor, adjust the Print Head position. It may solve the problem.
1Prepare to print.
(1) Turn on the printer.
See “Turning On the Printer” on page 16.
(2) Load the supplied paper or Canon 4"×6"/ 101.6×152.4mm paper into the Paper 
Support. See “Loading Paper” on page 20.
2Print the Pattern.
(1) Press the Menu button.
(2) Use the WX buttons to select To o l  b o x and then press the OK button.
(3) Use the WX buttons to select Maintenance and then press the OK button.
(4) Use theST buttons to select Manual head 
align and then press the OK button.
The pattern print confirmation screen is 
displayed.
(5) Select Ye s and then press the OK button.
The pattern is printed.
(6) When the confirmation message is displayed, 
selectYe s and then press the OK button. 
						

							Printing Maintenance
70
3Align the Print Head.
(2) Press the T button to move the cursor on the column B and select the most even, 
least irregular patterns and use the WX buttons to select the number that 
corresponds.
Repeat the operation for the column C and D.
(3) Press the OK button.
The Print Head position is adjusted.
Note
Printing a current setting of the Print Head position
1Turn on the printer. 
See “Turning On the Printer” on page 16.
2 Load the supplied paper or Canon 4"×6"/ 101.6×152.4mm paper into the Paper 
Support. See “Loading Paper” on page 20.
3Press the Menu button.
4 Select To o l  b o x and then press the OK button.
5 Select Maintenance and then press the OK button.
6 Select Head alignment print and then press the OK button.
The pattern print confirmation screen is displayed.
7 Select Ye s and then press the OK button.
The Head alignment value is printed.
(1) Look at the print out. From the patterns on the 
column A, select the most even, least irregular 
patterns and use the WX buttons to select the 
number that corresponds. 
						

							Printing Maintenance
71
Replacing an Ink Tank
When replacing an Ink Tank, check the model number very carefully.
The printer will not print properly if the wrong Ink Tank is used.
• Ink Tank:   BCI-16 Color
„Replacing an Ink Tank
When an Ink Tank runs out of ink, replace it using the following steps.
1Ensure that the printer is on.
2Open the Cover.
3Remove the empty Ink Tank.
(1) Slide the Cover Open Switch toward the right 
to open the Cover.
The Print Head Holder moves to the center.
(1) Push the tab.
(2) Remove the Ink Tank.
Important
• Handle Ink Tanks carefully to avoid staining clothing or the surrounding area.
• Discard empty Ink Tanks according to the local laws and regulations regarding 
disposal of consumables. 
						

							Printing Maintenance
72
4Prepare a replacement Ink Tank.
5Insert the Ink Tank.
6Close the Cover.
The Print Head Holder moves to the right.
Important
Be sure to reset the ink counter using the following procedure when changing the Ink 
Ta n k .
Notes
• To maintain optimal print quality, use an Ink Tank within six months of its first use.
• Once an Ink Tank has been used, do not remove it from the printer and leave it out in 
the open. This will cause the Ink Tank to dry out and the printer may not function 
properly if it is reinstalled.
• Color ink is consumed in the cleaning and deep cleaning, which are necessary to 
maintain the printer’s capabilities.
• When an Ink Tank runs out of ink, replace the Ink Tank with a new one immediately.
• If printing is continued with no ink in the Ink Tank, a problem may occur.
(1) Unpack a new Ink Tank and remove the orange 
protective cap.
Dispose of the protective cap.
Important
• Do not reattach the protective cap once you have 
removed it.
• Once the protective cap is removed, do not touch 
the open ink port.
(1) Set a new Ink Tank with it slightly 
slanted aligning the X mark with the 
W mark. 
(2) Push down on the on the Ink 
Tank until it clicks into place. 
						

							Printing Maintenance
73
„Resetting the Ink Counter
When an Ink Tank is replaced, the ink counter must be reset.
The low ink warning is only displayed properly if the ink counter is reset.
Message Prompting Confirmation of Ink Tank Replacement
If an Ink Tank is removed, the printer will output a message prompting you to 
confirm replacement of the Ink Tank at the start of the next print job.
When an Ink Tank has been replaced, follow the procedure below to reset the 
ink counter. The low ink warning is only displayed properly if the ink counter is 
reset.
1Reset the ink counter.
Note
To reset the ink counter from To o l  b o x
1Press the Menu button.
2 Select To o l  b o x and then press the OK button.
3 Select Device settings and then press the OK button
.
4 Select Other settings and then press the OK button.
5 Select Ink counter reset and then press the OK button.
The Ink counter reset confirmation screen is displayed.
6 Select Ye s and then press the OK button.
„How Low Ink Warning Works
The low ink warning notifies you of low ink levels during printing. The Low Ink 
Warning has been preset to be automatically displayed.
When you reset the ink counter, it will assume that the Ink Tank is full 
regardless of how much ink actually remains. The reset is the only way to 
match the counter value with an actual ink volume. Reset the ink counter when 
installing a new Ink Tank.
(1) Check the message, select Ye s and then press 
the OK button.
This returns the ink level of the ink counter full.
If you select No after replacing the Ink Tank, 
selectInk counter reset from To o l  b o x to reset 
the ink counter. Failing to reset the ink counter 
may result in the low ink warning displaying 
incorrectly. 
						

							Printing Maintenance
74
Low Ink Warning Display
How to Display Low Ink Warning Correctly
• Reset the ink counter every time you install a new Ink Tank.
The ink counter cannot work correctly unless you synchronize it with the 
actual ink level. The ink counter can only be adjusted when it is reset at the 
time a new Ink Tank is installed.
• Do not reset the ink counter of an Ink Tank in use.
Synchronization of the counter and the actual ink level will not work 
properly.
The '!' shows a low ink level in the Ink Tank. 
A new Ink Tank should be prepared.
Important
If you did not reset the counter when you installed the current Ink Tank, the low ink 
warning may not function correctly, until the next time you replace the Ink Tank.
Refer to “Accompanied by Ink Tank icon with '?'” on page 76. 
						

							Troubleshooting
75
Troubleshooting
Let's take a look at countermeasures against problems which may occur during use 
of the printer.
Note
Here, we will discuss errors indicated on the LCD, problems that might occur during 
direct printing from the digital camera. If you cannot find the symptom corresponding 
to a certain problem, refer to the 
User’s Guide.
• “An Error Message is Displayed on the LCD” on page 75
• “Cannot See the Display Properly on the LCD/Cannot See the Display on the LCD” on 
page 77
• “Paper Does Not Feed Properly/Paper Jam” on page 77
• “Printing is Blurred/Colors are Wrong/White Streaks appear” on page 78
• “Printed Surface is Scratched or Ink Blots” on page 79
• “Cannot Print Properly from the Digital Camera” on page 81
• “Cannot Install the Printer Driver” on page 83
• “Cannot Print Properly through Wireless Communication” on page 84
An Error Message is Displayed on the LCD
If a message is displayed on the LCD, take the corresponding countermeasure 
described below.
Message/ErrorTr y This
There are no photos 
in memory card.• Photo data edited/processed on the computer should be printed 
from the computer, not from the camera.
• There is no proper data in the memory card. See “Memory Cards 
Supported by this Printer” on page 17.
Ink tank replaced? • If the Ink Tank has been replaced with a new one.
SelectYe s to reset the ink counter.
See “Resetting the Ink Counter” on page 73.
• If the Ink Tank has been removed for a certain period (the Ink Tank 
has not been replaced)
SelectNo on the dialog box described above.
The waste ink 
absorber is almost 
full.The printer has a built-in waste ink absorber to hold the ink used 
during Print Head Cleaning, for example.
This error message indicates that the waste ink absorber is nearly full.
Press the OK button to cancel the error so you can continue printing.
However, because printing is disabled once the waste ink absorber 
becomes completely full until the waste ink absorber is replaced, you 
are recommended to contact a Canon service representative as early as 
possible. (You will need to replace a particular part of the printer.) 
						

							Troubleshooting
76
Note
Accompanied by Ink Tank icon with '?'
Always be sure to reset the ink counter when you replace Ink Tank.
See “Resetting the Ink Counter” on page 73.
A “?” is displayed next to the Ink counter between the time one Ink Tank is removed 
and the ink counter is reset when the next one is installed. Display of the “?” can be 
disabled by changing the settings on Low ink warning.
1Press the Menu button.
2 Select To o l  b o x and then press the OK button.
3 Select Device settings and then press the OK button.
4 Select Other settings and press the OK button.
5 Select Low ink warning and then press the OK button.
The confirmation screen is displayed.
6 Select Hide and then press the OK button. Incompatible device 
detected.Disconnect the camera cable and reconnect it.
Depending on the model or brand of your device, you may have to 
select a print mode compliant with PictBridge before connecting the 
device.
You may also have to turn on the device or select Play mode manually 
after connecting the device to the printer.
Perform necessary operations according to the instruction manual 
supplied with your device.
If the error is still unresolved, there is a possibility that you are using a 
digital camera or digital video camcorder that is not supported by this 
printer. Use a digital camera or digital video camcorder compatible 
with this printer.
**** Error code An error requiring servicing might have occurred. (POWER lamp and 
Alarm lamp flash alternately.)
Disconnect the printer cable from the printer, and then turn the printer 
off and unplug the printer from the power supply. Plug the printer back 
in and turn the printer back on after leaving it for a while.
If the problem remains, contact a Canon service representative.
Message/ErrorTr y This
The Ink Tank level accompanied by the Ink Tank icon 
with the “?” indicates Ink Tank is not synchronized 
with its ink counter. 
						

							Troubleshooting
77
Cannot See the Display Properly on the LCD/Cannot 
See the Display on the LCD
Paper Does Not Feed Properly/Paper Jam
Possible CauseTr y This
Cannot see the display 
properly on the LCD/the 
display on the LCD is 
illegibleIf the LCD contrast is too strong or too weak, adjust the Adjust 
contrast setting in the To o l  b o x. See “Adjust contrast” on page 43.
Cannot see the display 
on the LCDThe LCD may be in sleep mode. Press the OK button to deactivate 
sleep mode. If you leave the printer more than five minutes without 
using any buttons on the operation panel, the LCD goes into sleep 
mode automatically. 
Possible CauseTr y This
Inappropriate paper type 
usedCheck to see if the paper you are printing on is too thin or curled.
See “Print Media to Avoid” on page 20.
Paper Feed Roller is dirty Follow the steps described below to clean the Paper Feed Rollers.
If post cards do not feed properly, even after correcting any paper 
curl, clean the Paper Feed Roller.
1. Ensure that the printer is turned on.
2. Load 3 sheets of Canon 4"×6"/101.6×152.4 mm paper with 
print side facing down.
3. Select Roller cleaning from the menu.
•Press the Menu button.
• Select To o l  b o x and then press the OK button.
• Select Maintenance and then press the OK button.
• Select Roller cleaning and then press the OK button.
4. Select Ye s, and press the OK button.
The printer loads the paper in the Auto Sheet Feeder, performs a 
cleaning operation and then ejects it. After ejecting the paper, 
the printer operates for a few minutes and stops.
If the situation is not improved, repeat the same operation for a few 
times. 
Perform Roller cleaning only when necessary.  
						

							Troubleshooting
78
Printing is Blurred/Colors are Wrong/White Streaks appear
Paper Jams(1)Slowly pull the paper out from the back of the printer or, from 
the front of the printer.
• If the paper does not come out from the front of the printer or 
the back of the printer, or the paper tears and some of it is left 
in the printer, turn the printer off, then open the Cover and 
remove the piece of paper. Do not touch internal parts in the 
printer.
• If you cannot extract the paper, turn 
the printer off, and then turn it back 
on.
The remaining paper will be ejected 
automatically.
(2)Close the Cover and reload the paper into 
the Paper Support, then press the OK
button on the printer.
• If you have turned on the power again 
at the step (1), redo the printing.
• If you cannot reach or remove the torn 
paper, do not attempt to disassemble the printer by yourself. 
Contact a Canon service representative.
Possible CauseTr y This
Possible CauseTr y This
Ink Tank is not installed
If an Ink Tank is not installed, install it. If an Ink Tank is installed, push 
the PUSH mark on the Ink Tank to ensure it has snapped firmly into place.
Media type is not 
selected properlyEnsure that the media type selected in the Settings screen is the 
same type as the media type loaded on the printer.
See “To Change Print Setting” on page 24.
Print Head Nozzles 
clogged/Print Head is 
misaligned
Print the nozzle check pattern to check for uneven ink output.See “Printing the Nozzle Check Pattern” on page 66.
• When a specific color is missing from the nozzle check pattern, 
clean the Print Head. If ink supply is uneven: See “Print Head 
Cleaning” on page 67.
• Print Head is misaligned.
Align the Print Head. See “Aligning the Print Head” on page 69.
If this does not solve the problem, 
Ink Tank may run out of ink. 
Replace the vacant Ink Tank.
See “Replacing an Ink Tank” on page 71.
Media is not loaded with 
the print-side up
Check that your paper is loaded with the correct print side facing up. 
See “Loading the Print Media” on page 21.
Note
Follow the instructions packaged with your specialty media for 
loading and handling.