Canon printer PIXMA MG7520 User Manual
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Printing Does Not Start Check1 Make sure that the power plug is securely plugged in, then touch the ON button to turn the machine on. While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit. Note • When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing, the computer is processing data and sending it to the machine. Wait until printing starts. Check2 Make sure that the machine is connected to your computer properly. When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings: • If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. • There could also be a problem with the USB cable. Replace the USB cable and try printing again. When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly. Check3 Is the access point mode enabled? When you print using a mode other than the access point mode, disable the access point mode in advance. Check4 Are the paper settings identical with those registered to the cassette? When the paper settings are not identical with those registered to the cassette, an error message is displayed. Resolve the error according to the instructions on the touch screen. Paper Setting for Printing Note • You can disable the message which prevents misprinting. • To change the setting using the operation panel: Cassette settings • To change the setting using the printer driver: Changing the Printer Operation Mode Check5 If you are printing from the computer and there are any unnecessary print jobs, delete them. Deleting the Undesired Print Job Check6 Make sure that the disc tray guide is closed. If the disc tray guide is opened, close the disc tray guide and tap OK on the touch screen. 841
Check7 Are the Media Type and the Page Size settings of the printer driver correct? When using non Canon genuine specialty paper, be sure to select the proper media type or page size correctly in the printer driver. Confirm the settings following the procedure below, and try printing again.1. Make sure that either A4 (Art Paper Margin 35) or Letter (Art Paper Margin 35) is selected in the application. If the page size you want to use is not displayed, open the File menu of the application and select Print. Then make sure that the name of your printer is selected. 2. Make sure that the paper selected for Media Type in the Main sheet in the printer driver matches the paper loaded in the machine. 3. Make sure that the Page Size setting in the Page Setup sheet in the printer driver is the same as the size set in step 1. Check8 Make sure that your machine's name is selected in the Print dialog box. The machine will not print properly if you are using a printer driver for a different printer. Make sure that "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialog box. Note • To make the machine the one selected by default, select Set as Default Printer. Check9 Configure the printer port appropriately. Make sure that the printer port is configured appropriately. 1. Log on as a user account with administrator privilege. 2. Select items as shown below. • In Windows 8.1 or Windows 8, select Control Panel from the Settings charm on Desktop > Hardware and Sound > Devices and Printers . • In Windows 7, select Devices and Printers from the Start menu. • In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers . • In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes . 3. Open the properties of the printer driver for the machine. • In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series Printer" icon (where "XXX" is your machine's name), then select Printer properties. • In Windows Vista or Windows XP, right-click the "Canon XXX series Printer" icon (where "XXX" is your machine's name), then select Properties. 4. Click the Ports tab to confirm the port settings. Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer" appearing in the Printer column is selected for Print to the following port(s) . Note • When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine. 842
•If the setting is incorrect:Reinstall the MP Drivers with the Setup CD-ROM or install them from our website.• Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected: In Windows 8.1 or Windows 8, select My Printer on the Start screen to start My Printer. If My Printer is not displayed on the Start screen, select the Search charm, then search for " My Printer". Set the correct printer port on Diagnose and Repair Printer . Follow the on-screen instructions to set the correct printer port, then select your machine's name. In Windows 7, Windows Vista, or Windows XP, click Start and select All programs , Canon Utilities , Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow the on- screen instructions to set the correct printer port, then select your machine's name. If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our website. • Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN: Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu. If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our website. Check10 Is the size of the print data extremely large? Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On. * When On is selected for Prevention of Print Data Loss , print quality may be reduced. Check11 Restart your computer if you are printing from the computer. 843
Paper JamsWhen paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. Watch the movie • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the touch screen: For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed) . Note • You can confirm the actions against errors with Support Codes on your computer or on the touch screen by searching a Support Code. Click Here to Search 844
Paper Does Not Feed Properly/"No Paper" Error Occurs Check1 Make sure that paper is loaded. Loading Paper Check2 Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. • When loading two or more sheets of paper, align the edges of the sheets before loading. • When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit. • Always load the paper in portrait orientation, regardless of the printing orientation. Important • When loading paper in the cassette, slide the paper guide on the front side to align with the corresponding mark of page size. Load the paper with the print side facing DOWN, load the paper stack in the center of the cassette, then slide the paper guides to align with the both edges of the paper stack. Loading Paper Check3 Check to see if the paper you are printing on is not too thick or curled. Media Types You Cannot Use Check4 Make sure of the following when you load Hagakis or envelopes. • If a Hagaki is curled, it may not feed properly even though the paper stack does not exceed the paper load limit. Load Hagakis with a zip code column toward the far end of the cassette 1. • When printing on envelopes, refer to Loading Paper , and prepare the envelopes before printing. Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly. Check5 Confirm that the media type and the paper size settings correspond with the loaded paper. Check6 Make sure that the disc tray guide is closed completely. Paper does not feed properly if the disc tray guide is even slightly open. Placing a Printable Disc 845
Check7 Clean the paper feed roller. Cleaning the Paper Feed Roller Note • Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary. Check8 If two or more sheets of paper feed from the cassette at once, clean the inside of the cassette. For information on cleaning the inside of the cassette, refer to Cleaning the Pad in the Cassette . Check9 Are the transport unit cover and the rear cover attached properly? Refer to Rear View for the position of the rear cover. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. 846
Cannot Print on the Disc Label
Disc Label Printing Does Not Start
Disc Tray Does Not Feed Properly
Disc Tray JammedDisc Label Printing Does Not Start
Check1 Is the disc tray placed properly?
Open the disc tray guide, properly place the disc tray again, then tap OK on the touch screen to dismiss the
error.
Use the disc tray supplied with this machine ("J" is on the upper side).
For details on how to place the disc tray, refer to
Placing a Printable Disc .
Check2
Is the printable disc placed on the disc tray?
Place the printable disc on the disc tray properly, then tap OK on the touch screen to dismiss the error.
Use the disc tray supplied with this machine ("J" is on the upper side).
For details on how to place the disc tray, refer to
Placing a Printable Disc .
Check3
If disc label printing stops before it is complete, try the operation again.
If a certain period of time has elapsed while disc label printing is in progress, the machine stops initializing.
The machine resumes initializing by tapping OK on the touch screen.
Try the operation again following the on-screen instructions.
Disc Tray Does Not Feed Properly
Check1 Is the disc tray placed properly?
Open the disc tray guide, properly place the disc tray again, then tap OK on the touch screen to dismiss the
error.
Make sure that you are using the disc tray supplied with the machine ("J" is on the upper side).
For details on how to place the disc tray, refer to
Placing a Printable Disc .
Check2
Unrecognizable printable disc may be placed.
Canon recommends that you use printable discs specially processed to be printed on by an inkjet printer.
Disc Tray Jammed Pull out the disc tray gently.
If the disc tray cannot be pulled out, turn the machine off, then turn the machine back on again. The disc tray will automatically be ejected.
When the disc tray is pulled out, place the disc tray ("J" is on the upper side) again, then retry printing.
Place the printable disc properly referring to
Placing a Printable Disc .
If the disc tray is still jammed, check if there is a problem with the printable disc.
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Cannot Print Properly with Automatic Duplex Printing Check1 Is the setting for automatic duplex printing selected? Make sure that the Duplex Printing and Automatic check boxes are selected on the Page Setup sheet in the printer driver setup window. Duplex Printing Check2 Make sure that the actual size of the paper is suitable for automatic duplex printing. The sizes of media suitable for automatic duplex printing are A4, Letter, A5, B5, and Hagaki. Load paper of suitable size, then tap OK on the touch screen. Check3 Make sure that the paper size setting is correct. Make sure that the paper size setting matches the actual size of the paper with a size suitable for automatic duplex printing. First, check the paper size setting in the application software you are printing from. Then, check the Page Size setting on the Page Setup sheet in the printer driver setup window. Note • Duplex printing may not be available depending on the version of the application software. Check4 Make sure that the media type setting is correct. Make sure that the media type setting matches the actual size of the paper with a size suitable for automatic duplex printing. Make sure that the type of loaded paper is suitable for automatic duplex printing on the Main sheet in the printer driver setup window. Note • To switch to manual duplex printing, follow the procedure below. Open the printer driver setup window, clear the Automatic check box on the Page Setup sheet, and reprint. When performing manual duplex printing, note the following. • If you are printing three or more pages of a document with manual duplex printing, one side of all sheets of paper will be printed first. Turn over the paper and reload the paper in the machine, and then the reverse side of all sheets of paper will be printed. Be careful not to change the order of paper in the stack. • The procedure for reversing the paper varies depending on the staple side and printing orientation. Follow the on-screen instructions. 849
Copying/Printing Stops Before It Is Completed Check1 Is the disc tray guide opened while printing on paper? Close the disc tray guide, then tap OK on the touch screen. Check2 Is the paper loaded? Make sure that paper is loaded. If the machine has run out of paper, load paper. Check3 Do the printing documents have lots of photographs or illustrations? As printing large data such as photos or graphics takes time for the machine and the computer to process, the machine may appear to have stopped operating. In addition, when printing data that uses a large amount of ink continuously on plain paper, the machine maypause temporarily. In either case, wait until the process is complete. Note • If you are printing a document with a large printing area or printing multiple copies of a document, printing may pause to allow the ink to dry. Check4 Has the machine been printing continuously for a long period? If the machine has been printing continuously for a long time, the print head or other parts around it may overheat. The machine may stop printing at a line break for a period of time and then resume printing. In this case, wait for a while without operation. If the printing still does not resume, interrupt your print session at a convenient time and turn the machine off for at least 15 minutes. Caution • The print head and the surrounding area can become extremely hot inside the machine. Never touch the print head or nearby components. 850