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Canon printer PIXMA MG7520 User Manual

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    							The wireless channel to be used may be limited depending on wireless network devices installed in the
computer. Refer to the instruction manual provided with your computer or your wireless network device to
specify the valid wireless channel.
Check9  Make sure that the channel confirmed in Check 8 can communicate with the
computer.
If not, change the channel set to the access point.
Check10  Make sure that the firewall of the security software is disabled.
If the firewall function of your security software is turned on, a message may appear warning that Canon
software is attempting to access the network. If the warning message appears, set the security software to
always allow access.
If using any programs that switch the network environment, check their settings. Some programs will enable a
firewall by default.
Check11  When using a router, connect the machine and computer to the LAN side
(same network segment).
If the problem is not resolved, perform setup with the Setup CD-ROM or perform it according to theinstructions on our website.
•
For placement:
Make sure that there is no barrier or obstacle between the access point and the machine.
Note
•
When you connect the machine to a Windows XP computer by cableless setup: Follow the procedure below to perform settings of the machine and the computer.
1.
Enable the access point mode of the machine.
2.
Right-click the  Wireless Network Connections  icon on the notification area on the desktop,
then click  View Available Wireless Networks .
3.
Select the network name on the screen displayed, then click  Connect.
Select "XXXXXX-MGXXXXseries" ("XX" represents alphanumeric characters.) as the network name.
4.
Enter the network key on the screen displayed, then click  Connect.
As a default, the serial number of the machine is used as a network key. Confirm the serial number on the rear of the machine.
5.
Perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Cannot Communicate with the Machine Using the Access Point Mode
Check1  Make sure that the machine is turned on.
Check2 Is Change LAN  in LAN settings  under Device settings  set to Disable LAN ,
Wireless LAN active , or Wired LAN active ?
Select  Access point mode active .
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    							Check3 Is the machine selected to connect external communication devices (e.g.
computers, smartphones, or tablets)?
Select an access point name (SSID) specified for the machine as a destination for external communication devices.
Check4  Enter a password if you specify it for the machine.
Check5  Make sure that external communication devices are not placed far away from
the machine.
Do not locate external communication devices too far away from the machine.
Check6  Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check7  Make sure that there is no source of radio wave interference in your vicinity.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed
nearby, the device may cause interference. Place the wireless station as far away from the interference source
as possible.
Check8  Are you trying to connect 6 devices or more?
You can connect up to 5 devices using the access point mode.
Cannot Communicate with the Machine over the Wired LAN
Check1  Make sure that the machine is turned on.
Check2  Make sure that the LAN cable is connected properly.
Make sure that the machine is connected to the router with the LAN cable. If the LAN cable is loose, connect
the cable properly.
If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router.
If the problem is not resolved, perform setup with the Setup CD-ROM or perform it according to theinstructions on our website.
Cannot Print, Scan, or Access the Card Slot from a Computer Connected to
the Network
Check1  Make sure that the network settings of the computer are correct.
For the procedures to set up the computer, refer to the instruction manual of your computer or contact its manufacturer.
Check2  If the MP Drivers are not installed, install them.
Install the MP Drivers with the Setup CD-ROM or install them from our website.
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    							Check3 When using wireless LAN, make sure that access control is not set to the
access point.
For the procedures to connect an access point and set it up, refer to the instruction manual of your access
point or contact its manufacturer.
Note
•
To check the MAC address or the IP address of the computer, see Checking the IP Address or the MAC
Address of the Computer .
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    							Ink Remaining Level Is Not Displayed on Printer Status Monitor of
the Machine
Use the printer driver with bidirectional communication.Select  Enable bidirectional support  in the Ports sheet of the properties dialog box of the printer driver.
How to Open the Printer Driver Setup Window
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    							Printing Speed Is Slow
Check1 The machine may be printing out a large job issued from another computer.
Check2
 When using wireless LAN, make sure that the radio status is good and adjust
the installation positions while monitoring the radio status with IJ Network Tool.
Monitoring Wireless Network Status
Make sure that there is no barrier or obstacle between the access point and the machine. Wireless communication between different rooms or floors is generally poor. The metal, concrete, or timber including the
metallic material, mud wall, or insulator may interrupt a wireless communication. If the machine cannot
communicate with the computer over a wireless LAN for the wall material, place the machine and the computer in the same room or floor.
Check3  Make sure that there is no source of interference in your vicinity.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby,
the device may cause interference. Place the wireless station as far away from the interference source as
possible.
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    							Cannot Use the Card Slot via Network
Cannot Mount the Card Slot
Cannot Use the Card Slot
Cannot Access to the Card Slot Because of Some Security Settings on the
Computer
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    							Cannot Mount the Card Slot
The Available Drive Letter Cannot Be Selected on the Network Setup of the Card Slot Screen
The Card Slot Cannot Be Mounted with IJ Network ToolThe Available Drive Letter Cannot Be Selected on the Network Setup of the
Card Slot Screen
On this screen, only D to Z can be selected as the network drive for the card slot.When the card slot has been set up to be used over network, you cannot select a drive letter. If you want
to assign another drive letter to the network drive for the card slot, disconnect it from the network, then set
up the card slot again using IJ Network Tool.
Using the Card Slot over a Network
The Card Slot Cannot Be Mounted with IJ Network Tool If you cannot mount the card slot to use it over network with IJ Network Tool, follow the procedure below
to mount the card slot manually.
Important
•
If you change the printer name with  Set printer name on Other settings  in LAN settings  under
Device settings  using the operation panel of the machine before you mount the card slot with IJ
Network Tool, you cannot mount the card slot with IJ Network Tool. In this case, follow the procedure
below and input the specified printer name in place of the Default Name to mount the card slot
manually.
1.
Check the Default Name of the machine by selecting  Network Information on the View
menu of IJ Network Tool.
2.
Select items as shown below.
•
In Windows 8.1 or Windows 8, select  Run from the  Start screen. If  Run is not displayed on the
Start  screen, select the  Search charm, then search for " Run".
•
In Windows 7 or Windows Vista, click  Start > All Programs  > Accessories  > Run .
•
In Windows XP, click  Start > Run .
3.
Input "\\xxxxxxxxxxxx\", then click  OK.
For example, if the Default Name is "0000000847B6\canon_memory", then input only "\
\0000000847B6\".
Note
•
If you cannot mount the card slot with the method above, input the IP address of the machine
instead of the 12 alphanumeric characters of the Default Name, and try again. For example, "\
\192.168.1.1\canon_memory\". If you mount the card slot with the IP address, you have to
remount it whenever the machine's IP address changes.
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    							4.
When the  "canon_memory" icon appears, right-click the icon, then select Map
Network Drive .
5.
Select the drive letter, then click  Finish.
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    							Cannot Access to the Card Slot Because of Some Security
Settings on the Computer
Check1  Make sure that  Read/write attribute  in Device user settings  under Device
settings  is set to  Writable from LAN PC .
Device user settings
Check2
 Make sure that the memory card is inserted in the card slot.
Check3 To share the printer's card slot with multiple computers over a network, set  Set
memory card sharing  on Other settings  in LAN settings  under Device settings  to
Enable .
LAN settings
Check4
 Disable the Windows Firewall function, or open port 137:139 to allow
communication with the machine following the procedure below.
For information on other security software, refer to its instruction manual or manufacturer.
Important
•
If you disabled the firewall function, disconnect your network from the Internet. You can do this by
configuring your access point or router not to connect to the Internet or WAN.
•
To disable the Windows Firewall:
◦
If you are using Windows 8.1, Windows 8, or Windows 7:
1.
Select  Windows Firewall  as shown below.
■
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
System and Security  > Windows Firewall .
■
In Windows 7, click  Start > Control Panel  > System and Security  > Windows Firewall .
2.
Click Turn Windows Firewall on or off .
3.
Select Turn off Windows Firewall .
◦
If you are using Windows Vista or Windows XP:
1.
Select items from the Start menu as shown below.
■
In Windows Vista, click  Start > Control Panel  > Security  > Windows Firewall  > Change
settings .
■
In Windows XP, click  Start > Control Panel  > Security Center  > Windows Firewall .
2.
Select Off and click  OK.
•
To open port 137:139:
◦
If you are using Windows 8.1, Windows 8, or Windows 7:
1.
Select  Windows Firewall  as shown below.
■
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
System and Security  > Windows Firewall .
■
In Windows 7, click  Start > Control Panel  > System and Security  > Windows Firewall .
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    							2.Click Advanced settings .
If the  User Account Control  screen is displayed, click  Yes.3.
Select and right-click  Inbound Rules, then select New Rule.
If you set outbound rules, right-click  Outbound Rules.
4.
Select Port, then click  Next.
5.
Select  TCP, then select  Specific local ports:  and input "137", then click  Next.
If you open UDP ports, select  UDP.
If you open other ports, input the other port's number in  Specific local ports:.
6.
Select Allow the connection , then click Next.
7.
Choose the profile for which this rule applies, then click  Next.
8.
Input any name and description, then click  Finish.
9.
Repeat steps 3 to 8 to open the other ports (138TCP, 138UDP, 139TCP, and 139UDP).
10.
Confirm that the port names are added on the  Inbound Rules screen, then close  Windows
Firewall .
◦
If you are using Windows Vista or Windows XP:
1.
Select items from the  Start menu as shown below.
■
In Windows Vista, click  Start > Control Panel  > Security  > Windows Firewall  > Change
settings .
■
In Windows XP, click  Start > Control Panel  > Security Center  > Windows Firewall .
2.
Click the Exceptions  tab, and click  Add port.
3.
On the Add a Port  screen, input the following information, and click  OK.
Name : Input any name for the port.
Port number : Input "137".
Protocol : Select TCP.
4.
Repeat steps 2 and 3.
On the  Add a Port  screen, input the same information as you did in step 3 except for selecting
UDP  in Protocol .
5.
Repeat steps 2 to 4 to open the other ports (138TCP, 138UDP, 139TCP, and 139UDP).
6.
Confirm that the port names are added on the  Exceptions sheet, and click  OK.
Check5
 Change the workgroup name to "WORKGROUP" following the procedure
below.
Note
•
Changing the workgroup name may have an effect on the network, so you need to ask the administrator to change it.
1.
Display the  System properties  screen as shown below.
•
In Windows 8.1 or Windows 8, select the  Explorer icon in Taskbar  on Desktop , right-click  Computer
from the list on the left, select  Properties, then click  Change settings .
•
In Windows 7 or Windows Vista, right-click  Computer, select Properties , then click  Change settings .
•
In Windows XP, right-click  My Computer, then select Properties.
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