Canon printer PIXMA MG5620 User Manual

Checking Information about the Network
Checking the IP Address or the MAC Address of the Machine
Checking the IP Address or the MAC Address of the Computer
Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate
Checking the Network Setting InformationChecking the IP Address or the MAC Address of the Machine
To check the IP address or the MAC address of the machine, display the network setting information
using the operation panel of the machine or print out the network...

2.Type the ping command and the IP address of the target machine or the target access
point, and then press the  Enter key.
ping XXX.XXX.XXX.XXX "XXX.XXX.XXX.XXX" is the IP address of the target device. If the communication is available, a message such as the following is displayed.
Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255
When  Request timed out  is displayed, the communication is not available.
Checking the Network Setting Information To check the network setting information of...

Packets Are Sent SteadilyWhile IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it can
communicate with the machine over the network. When using the computer in a network environment other
than the one used to set up the machine, disable IJ Network Scanner Selector EX.
To disable IJ Network Scanner Selector EX, right-click the 
 icon on the notification area on the
desktop, then select  Disable Canon IJ Network Scanner Selector EX .
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How to Restore the Machine's Network Settings to Factory Default
Important
•
Note that initialization erases all network settings on the machine, and printing or scanning operationfrom a computer over network may become impossible. To use the machine over network, perform
setup with the Setup CD-ROM or perform it according to the instructions on our website.
Initialize the network setting using the operation panel of the machine.
Reset setting
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Problems with Printing
Printing Does Not Start
Paper Jams
Paper Does Not Feed Properly/"No Paper" Error Occurs
Cannot Print Properly with Automatic Duplex Printing
Copying/Printing Stops Before It Is Completed
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Printing Does Not Start
Check1 Make sure that the power plug is securely plugged in, then press the  ON button
to turn the machine on.
While the  POWER lamp is flashing, the machine is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Note
•
When printing large data such as a photo or graphics, it may take longer to start printing. While the
POWER  lamp is flashing, the computer is processing data and sending it to the machine. Wait until printing
starts.
Check2  Make sure that the...

Make sure that "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialogbox.
Note
•
To make the machine the one selected by default, select  Set as Default Printer.
Check8
 Configure the printer port appropriately.
Make sure that the printer port is configured appropriately.
1.
Log on as a user account with administrator privilege.
2.
Select items as shown below.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on...

Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate
the port with the printer using  Associate Port in the Settings  menu.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our
website.
Check9  Is the size of the print data extremely large?
Click  Print Options  on the Page Setup  sheet on the printer driver. Then, set  Prevention of Print Data Loss in
the displayed dialog to  On.
* When  On is...

Paper JamsWhen paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action
described in the message.•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the LCD:
For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed) .
Note
•
You can confirm the actions against errors with Support Codes on your computer or on the LCD by
searching a Support Code.
Click...

Paper Does Not Feed Properly/"No Paper" Error Occurs
Check1 Make sure that paper is loaded.
Loading Paper
Check2
 Make sure of the following when you load paper.
•
When loading two or more sheets of paper, flip through the paper before loading.
•
When loading two or more sheets of paper, align the edges of the sheets before loading.
•
When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load
limit.
However, proper feeding of paper may not be possible...