Canon printer PIXMA MG5620 User Manual

Vertical Lines Are Printed on the Sides of the Printout
Check Is the size of the loaded paper correct?
The vertical lines may be printed in the margin if the size of the loaded paper is larger than that you have
specified.
Set the paper size correctly according to the paper you loaded.
Print Results Not Satisfactory
Note
•
The direction of the vertical line pattern may vary depending on the image data or the print setting.
•
This machine performs automatic cleaning when necessary to keep printouts clean....

Colors Are Uneven or Streaked
 Colors Are Uneven
 Colors Are Streaked
Check1 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2 Print the Nozzle Check Pattern and perform any necessary maintenance
operations such as Print Head Cleaning.
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.Refer to 
When Printing Becomes Faint or Colors Are Incorrect  for the Nozzle Check Pattern printing, Print Head
Cleaning, and...

If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the
service center.
Check3  Perform Print Head Alignment.
Aligning the Print Head
Note
•
If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment
manually referring to 
Aligning the Print Head Position from Your Computer .
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Ink Is Not Ejected
Check1 Has the ink run out?
Open the operation panel, then check the status of ink lamp.
Checking the Ink Status
Check2  Is the orange tape or protective film remaining?
Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A). If the orange tape is left as in (B), pull the orange tape and remove it.
Check3  Are the print head nozzles clogged?
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the...

Problems with Scanning
Problems with Scanning
Scan Results Not Satisfactory
Software Problems
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Problems with Scanning
Scanner Does Not Work
ScanGear (Scanner Driver) Does Not Start
Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not
Appear
Cannot Scan Multiple Items at One Time
Cannot Scan Properly with Auto Scan
Slow Scanning Speed
"There is not enough memory." Message Is Displayed
Computer Stops Operating during Scanning
Scanner Does Not Work after Upgrading Windows
Scanned Image Does Not Open
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Scanner Does Not Work
Check 1 Make sure that your scanner or printer is turned on.
Check 2
 Connect the USB cable to a different USB port on the computer.
Check 3  If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 4  Restart the computer.
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ScanGear (Scanner Driver) Does Not Start
Check 1 Make sure that MP Drivers is installed.
If not installed, install MP Drivers from the Setup CD-ROM or the web page.
Check 2  Select your scanner or printer on the application's menu.
Important
•
If your scanner or printer name is displayed multiple times, select the one that does not include WIA.
Note
•
The operation may differ depending on the application.
•
Use the WIA driver when scanning from a WIA-compliant application.
Scanning with WIA Driver...

Error Message Appears and the ScanGear (Scanner Driver) ScreenDoes Not Appear
Check 1  Make sure that your scanner or printer is turned on.
Check 2  Turn off your scanner or printer, then reconnect the USB cable and replug the
power cord.
Check 3  Connect the USB cable to a different USB port on the computer.
Check 4  If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 5  Make sure that MP Drivers is installed.
If not installed,...

Cannot Scan Multiple Items at One Time
Check 1 Make sure that the items are placed correctly.
Placing Items (When Scanning from a Computer)
Check 2
 Check if you can properly scan one item.
Some applications do not support multiple image scanning. In that case, scan each item individually.
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