Canon printer PIXMA MG3620 User Manual
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Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Machine via USB Printer Status Monitor Not Displayed (Windows) 792
Power Does Not Come On Check1 Press ON button. Check2 Make sure power plug is securely connected to machine, and then turn it back on. Check3 Unplug machine, leave it for at least 2 minutes, and then plug it back in and turn it on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. 793
Power Shuts Off By Itself Check If machine is set to turn off automatically after a certain time, disable this setting. If you have set the machine to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed.
USB Connection Problems Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the machine operates at the slower speed of USB 1.1. In this case, the machine works properly but printing or scanning speed may slow down due to the communication speed. Check Check following to make sure your system environment supports Hi-Speed USB connection.
Cannot Communicate with Machine via USB Check1 Make sure machine is turned on. Check2 Connect USB cable properly. As the illustration below, the USB port is at the back of the machine. Check3 Do not start IJ Network Tool while printing. Check4 Do not print while IJ Network Tool is running. Check5 Make sure Enable bidirectional support is selected in Ports sheet of properties dialog box of printer driver. (Windows) How to Open the Printer Driver Setup Window 796
Printer Status Monitor Not Displayed (Windows) Check Is printer status monitor enabled? Make sure that Enable Status Monitor is selected on the Option menu of the printer status monitor. 1. Open printer driver setup window. How to Open the Printer Driver Setup Window 2. On Maintenance sheet, click View Printer Status . 3. Select Enable Status Monitor on Option menu if it is not selected. 797
Installation and Download Problems Cannot Install MP Drivers Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows) Updating MP Drivers in Network Environment (Windows) Uninstalling IJ Network Tool 798
Cannot Install MP Drivers For Windows: For Mac OS:For Windows: