Canon printer PIXMA MG3620 User Manual
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Cannot Find Machine During Wireless LAN Setup: Check 3 Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, and DHCP function. Make sure the same radio channel is assigned to the wireless router and the machine. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer. After checking the wireless router settings, click Redetect on the Check Printer Settings screen to redetect the machine. If the machine is found, follow the instructions on the screen to continue to set up network communication. If wireless router settings are not causing problem:Go to check 4. Cannot Find Machine During Wireless LAN Setup: Check 4 701
Cannot Find Machine During Wireless LAN Setup: Check 4 Check wireless router configuration and make sure the machine is notplaced too far away from the wireless router. Make sure the wireless router you are using is configured to use 2.4 GHz bandwidth. For more on checking the setting of the wireless router, refer to the instruction manual supplied with the wireless router or contact its manufacturer. After checking the wireless router setting, make sure the machine is not placed far away from the wireless router. The machine can be up to 50 m (164 ft) from the wireless router indoors. Make sure the machine is close enough to the wireless router to be used. In addition, check where the machine and the wireless router are located and take the appropriate action.
Cannot Find Machine on Printers on Network List Screen The machine could not be detected with the current setup method.Select the Setting printer could not be found on the list check box and click Next. The screen to show another setup method is displayed. Perform setup following the instructions on the screen. 703
Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen If you cannot proceed beyond the Printer Connection screen or the Connect Cable screen, check the following. Check1 Make sure USB cable is securely plugged in to machine and computer. Connect the machine and the computer using a USB cable as the illustration below. The USB port is located at the back of the machine. Check the items below only if you cannot proceed beyond the Printer Connection screen. Check2 Follow procedure below to connect machine and computer again. Important
Cannot Find Machine on Wireless LAN Check1 Make sure machine is turned on. Check2 Make sure Wi-Fi lamp is lit on machine. If the Wi-Fi lamp is off, the wireless LAN is disabled. Follow the procedure below to enable the wireless LAN. 1. Press and hold Wi-Fi button and release it when ON lamp flashes. 2. Press Color button, Black button, and then Wi-Fi button in this order. When the ON lamp changed from flashing to lit and the Wi-Fi lamp lights up, and then the wireless LAN is enabled. Check3 If machine is temporarily connected to computer via USB cable, make sure USB cable is connected properly. If you set up the wireless LAN connection or change the wireless LAN settings using IJ Network Tool over a USB connection, connect the machine and the computer using a USB cable as the illustration below. The USB port is at the back of the machine. Check4 Make sure machine setup is complete. If it is not, perform setup.
Check6 If searching for machine over a network, make sure machine is associated with a port. (Windows) If No Driver appears under Name in IJ Network Tool, the machine is not associated with a port. Select Associate Port in the Settings menu to associate a port with the machine. When Printer Driver Is Not Associated with Port Check7 Make sure machine and wireless router network settings match. See instruction manual provided with wireless router or contact its manufacturer to check wireless router settings, and then modify machine settings to match. Setting an Encryption Key Check8 Check for obstructions. Wireless communication between different rooms or floors is generally poor. Move the machine and wireless router as necessary. To check the radio status,
Check12 Make sure Enable bidirectional support is selected in Ports sheet of properties dialog box of printer driver. (Windows) Check13 Make sure security software's firewall is off. If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access. If you are using any programs that switch between network environments, check their settings. Some programs use a firewall by default. Check14 If using a router, connect machine and computer to LAN side (same network segment). Check15 If machine is connected to an AirPort Base Station via LAN, use alphanumeric characters for network name (SSID). (Mac OS) Check16 Check machine's TCP/IP setting and disable IPv6. To check the current TCP/IP setting, print out the network setting information using the operation panel. Printing Network Settings If "TCP/IPv6" is set to "Enable", both IPv4 and IPv6 are enabled. Press and hold Stop button and release it when Alarm lamp flashes 23 times. IPv6 is disabled and only IPv4 is enabled. If the problem is not resolved, redo setup.
Network Connection Problems Machine Suddenly Cannot Be Used Network Key Unknown Administrator Password Set for Machine Unknown Machine Cannot Be Used After Replacing Wireless Router or Changing Its Settings Printing Is Slow Ink Level Not Shown on Printer Status Monitor (Windows) 709
Machine Suddenly Cannot Be Used Cannot Communicate with Machine Following Network Settings Change (Windows) Cannot Communicate with Machine via Wireless LAN Cannot Communicate with Machine Using Access Point Mode Cannot Print or Scan from Network Computer Cannot Communicate with Machine Following Network Settings Change (Windows) It may take a while for the computer to obtain an IP address, or you may need to restart your computer. Make sure the computer has obtained a valid IP address, and try again to find the machine. Cannot Communicate with Machine via Wireless LAN Check1 Make sure machine is turned on. Check2 Make sure machine and wireless router network settings match. To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the machine, print out the network setting information. Printing Network Settings If the machine network settings do not match with those of the wireless router, change the network settings of the machine to match with those of the wireless router using IJ Network Tool. Check3 Make sure machine is not placed too far away from the wireless router. The machine can be up to 50 m (164 ft) from the wireless router indoors. Make sure the machine is close enough to the wireless router to be used. Check4 Check for obstructions. Wireless communication between different rooms or floors is generally poor. Move the machine and wireless router as necessary. Check5 Make sure there is no source of radio wave interference nearby. If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible. Check6 Make sure computer network settings are correct. 710