Canon printer MAXIFY MB5020 User Manual

Paper Jams
When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action
described in the message.
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When a Support Code and a message are displayed on the computer screen:
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When a Support Code and a message are displayed on the touch screen:
For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed) .
Note
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You can confirm the actions against errors with Support Codes on your computer or on the touch
screen by searching a...

Paper Does Not Feed Properly/"No Paper" Error Occurs
Check1 Make sure that paper is loaded.
Loading Paper
Check2 Make sure of the following when you load paper.
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When loading two or more sheets of paper, flip through the paper before loading. In addition, when you load
paper with some paper remaining in the cassette, flip through the remaining paper and the newly loaded
paper before loading.
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When loading two or more sheets of paper, align the edges of the sheets before loading.
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When loading...

Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in
landscape orientation, they will not feed properly.
Check5  Confirm that the media type and the paper size settings correspond with the
loaded paper.
Check6  Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
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Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
Check7 If two or more sheets of paper feed from the cassette at once, clean the...

Cannot Print Properly with Automatic Duplex Printing
Check1 Is the setting for automatic duplex printing selected?
Make sure that the  Duplex Printing and Automatic  check boxes are selected on the  Page Setup sheet in the
printer driver setup window.
Duplex Printing
Check2  Make sure that the actual size of the paper is suitable for automatic duplex
printing.
The sizes of media suitable for automatic duplex printing are A4 and Letter.
Load paper of suitable size, then tap  OK on the touch screen....

Copying/Printing Stops Before It Is Completed
Check1 Is the paper loaded?
Make sure that paper is loaded.
If the machine has run out of paper, load paper.
Check2  Do the printing documents have lots of photographs or illustrations?
As printing large data such as photos or graphics takes time for the machine and the computer to process, the machine may appear to have stopped operating.
In addition, when printing data that uses a large amount of ink continuously on plain paper, the machine maypause...

Problems with Printing Quality
Print Results Not Satisfactory
Ink Is Not Ejected
946 

Print Results Not Satisfactory
If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the
paper and print quality settings first.
Check1  Do the page size and media type settings match the size and type of the loaded
paper?
When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality of the
printout color.
Also, if you print with an...

Back of the Paper Is Smudged
Colors Are Uneven or Streaked948 

Cannot Print to End of Job
Check1 Select the setting not to compress the printing data.
If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved.
Click  Print Options  on the Page Setup  sheet on the printer driver. Select the  Do not allow application
software to compress print data  check box, then click OK.
* Deselect the check box after printing is complete.
Check2  Is the size of the print data extremely large?
Click...

Part of the Page Is Not Printed
Check When performing automatic duplex printing, the reason below is possible.
When performing automatic duplex printing, the printable area at the top of the page will be 0.08 inches / 2 mm
narrower than the usual.
For this reason, the bottom of the page may not be printed. To prevent this, select the setting to reduce printing
from the printer driver.
Important
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Reduced printing may affect the layout depending on your document.
Apply the print setting specified with the...