Canon printer MAXIFY MB5020 User Manual

Security is not configured on the access point. The machine can still be used, so continue the setupprocedure to complete it.
Important
•
If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party.
931 

The Administrator Password Set to the Machine Was Forgotten
Initialize the machine settings.
Select  Reset all , then the administrator password reverts to the default.
Reset setting
After initializing the machine settings, perform setup with the Setup CD-ROM or perform it according to the
instructions on our website.
932 

Checking Information about the Network
Checking the IP Address or the MAC Address of the Machine
Checking the IP Address or the MAC Address of the Computer
Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate
Checking the Network Setting Information
Checking the IP Address or the MAC Address of the Machine
To check the IP address or the MAC address of the machine, display the network setting information
using the operation panel of the machine or print out the...

To check that communication is available, perform the ping test.1.
Select Command Prompt  as shown below.
•
In Windows 8.1 or Windows 8, select  Command Prompt from the Start screen. If  Command
Prompt  is not displayed on the  Start screen, select the  Search charm, then search for
" Command Prompt ".
•
In Windows 7, Windows Vista, or Windows XP, click  Start > All Programs  > Accessories  >
Command Prompt .
2.
Type the ping command and the IP address of the target machine or the target access...

Packets Are Sent Steadily
While IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it can
communicate with the machine over the network. When using the computer in a network environment other
than the one used to set up the machine, disable IJ Network Scanner Selector EX.
To disable IJ Network Scanner Selector EX, right-click the 
 icon on the notification area on the
desktop, then select  Disable Canon IJ Network Scanner Selector EX .
935 

How to Restore the Machine's Network Settings to Factory Default
Important
•
Note that initialization erases all network settings on the machine, and printing, scanning, or faxing
operation from a computer over network may become impossible. To use the machine over network, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Initialize the network setting using the operation panel of the machine.
Reset setting
936 

Problems with Printing
Printing Does Not Start
Paper Jams
Paper Does Not Feed Properly/"No Paper" Error Occurs
Cannot Print Properly with Automatic Duplex Printing
Copying/Printing Stops Before It Is Completed
937 

Printing Does Not Start
Check1 Make sure that the power plug is securely plugged in, then press the  ON button
to turn the machine on.
While the  POWER lamp is flashing, the machine is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Note
•
When printing large data such as a photo or graphics, it may take longer to start printing. While the
POWER  lamp is flashing, the computer is processing data and sending it to the machine. Wait until printing
starts.
Check2  Make sure that the...

Deleting the Undesired Print Job
Check6 Make sure that your machine's name is selected in the Print dialog box.
The machine will not print properly if you are using a printer driver for a different printer.
Make sure that "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialog
box.
Note
•
To make the machine the one selected by default, select  Set as Default Printer.
Check7
 Configure the printer port appropriately.
Make sure that the...

If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our
website.•
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate
the port with the printer using  Associate Port in the Settings  menu.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install...