Canon printer MAXIFY MB5020 User Manual

Note•
To prevent the inside of the machine from stains, set the paper size correctly.
Check10 Set the time to dry the printed surface longer.
Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented.
1.
Make sure that the machine is turned on.
2.
Open the printer driver setup window.
How to Open the Printer Driver Setup Window
3.
Click the  Maintenance  tab and then  Custom Settings .
4.
Drag the Ink Drying Wait Time  slide bar to set the wait time, and then...

Back of the Paper Is Smudged
Check1 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2  Perform the Bottom Plate Cleaning to clean the inside of the machine.
Cleaning the Inside of the Machine (Bottom Plate Cleaning)
Note
•
When performing duplex printing or too much printing, the inside may become stained with ink.
962 

Colors Are Uneven or Streaked
 Colors Are Uneven
 Colors Are Streaked
Check1 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2 Print the Nozzle Check Pattern and perform any necessary maintenance
operations such as Print Head Cleaning.
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.Refer to 
When Printing Becomes Faint or Colors Are Incorrect  for the Nozzle Check Pattern printing, Print Head
Cleaning, and...

Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and
perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do not unplug it
from the power supply.•
If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the
service center.
Check3  Perform Print Head Alignment....

Ink Is Not Ejected
Check1 Has the ink run out?
Check the Support Code on the touch screen and take the appropriate action to resolve the error.
Support Code List
Check2  Are the print head nozzles clogged?
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to 
When Printing Becomes Faint or Colors Are Incorrect  for the Nozzle Check Pattern printing, Print Head
Cleaning, and Print Head Deep Cleaning.
•
If the Nozzle Check Pattern is not printed...

Problems with Scanning
Problems with Scanning
Scan Results Not Satisfactory
Software Problems
966 

Problems with Scanning
Scanner Does Not Work
ScanGear (Scanner Driver) Does Not Start
Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not
Appear
Cannot Scan Multiple Items at One Time
Slow Scanning Speed
"There is not enough memory." Message Is Displayed
Computer Stops Operating during Scanning
Scanner Does Not Work after Upgrading Windows
Scanned Image Does Not Open
967 

Scanner Does Not Work
Check 1 Make sure that your scanner or printer is turned on.
Check 2 Connect the USB cable to a different USB port on the computer.
Check 3  If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 4  Restart the computer.
968 

ScanGear (Scanner Driver) Does Not Start
Check 1 Make sure that MP Drivers is installed.
If not installed, install MP Drivers from the Setup CD-ROM or the web page.
Check 2  Select your scanner or printer on the application's menu.
Important
•
If your scanner or printer name is displayed multiple times, select the one that does not include WIA.
Note
•
The operation may differ depending on the application.
•
Use the WIA driver when scanning from a WIA-compliant application.
Scanning with WIA Driver...

Error Message Appears and the ScanGear (Scanner Driver) ScreenDoes Not Appear
Check 1  Make sure that your scanner or printer is turned on.
Check 2  Turn off your scanner or printer, then reconnect the USB cable and replug the
power cord.
Check 3  Connect the USB cable to a different USB port on the computer.
Check 4  If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 5  Make sure that MP Drivers is installed.
If not installed,...