Canon printer imageCLASS MF6560 User Manual

							12-10
Troubleshooting
PLEASE WAITThis message appears when 
turning on the main power 
switch, or when the machine 
is not ready for printing.Wait until the message 
disappears.
RECEIVED IN MEMORYThe machine received the 
fax in memory because 
paper or toner ran out, paper 
jams occurred, or incorrect-
size paper was loaded.Load the correct-size paper 
in the paper cassette, 
replace the toner cartridge, 
or clear the paper jams. For 
more information, see the 
following:
“Setting Paper Type and 
Size,” on p. 3-8
“Replacing the Toner 
Cartridge,” on p. 11-12
“Clearing Jams,” on p. 12-1
START AGAIN– A transmission error 
occurred because the line 
condition was poor.
– The paper jammed or ran 
out during printing a 
report.– Check the line condition, 
then try again.
– Clear the paper jam, or 
replenish the paper, then 
try again.
STOP KEY PRESSED
PRESS OK KEY[Stop] has been pressed 
while scanning the 
document using the ADF.Press [OK], then set the 
document again.
MessageDescriptionAction 
						

							12-11
Troubleshooting
SYSTEM ERRORSome kind of error has 
occurred in the machine.Turn off the main power 
switch, wait for more than 10 
seconds, then turn it on 
again. If the message 
persists, unplug the machine 
from the power supply and 
contact Canon Customer 
Care Center.
TONER IS NOT SET
INSERT TONERA toner cartridge is not 
installed or not installed 
correctly.Install the toner cartridge 
correctly.
TONER LOW
PREPARE NEW TONERThe toner is running low. Remove and rock the toner 
cartridge 5 or 6 times to 
distribute toner evenly, then 
reinstall the toner cartridge.
If the message persists, 
replace the toner cartridge.
TRANSMITTING...During the current 
transmission, the machine 
may have tried to send a 
document identified from the 
list of documents in memory.Wait until the transmission 
from memory is complete.
MessageDescriptionAction 
						

							12-12
Troubleshooting
Error Codes (MF6550/MF6560/MF6580 Only)
An error code is a four-digit code shown on an ERROR TX REPORT or an ERROR 
RX REPORT when an error occurs.
Error Code
For details on reports, see Chapter 6, “Reports and Lists,” in the Advanced Guide.
See the table below for individual error codes.
Error CodeDescriptionAction
#0001A document may be jammed. Remove the jammed document.
#0003– An attempt was made to send a 
document of 24 
7/8 (630 mm) or 
longer from the ADF.
– A document takes a long time to 
send because it contains too 
much data.
– A document takes a long time to 
receive.– Divide the document into smaller 
parts and send from the platen 
glass.
– Reduce the scanning resolution 
before sending.
– Contact the other party and ask 
them to reduce their scanning 
resolution or divide the document 
into smaller parts for sending.
***************************
***   ERROR TX REPORT   ***
***************************
TX FUNCTION WAS NOT COMPLETED
TX/RX NO     0005
RECIPIENT ADDRESS  111XXXXX
DESTINATION ID
ST. TIME    12/31 10:50
TIME USE    0000
PAGES SENT        0
RESULT   NG # 0018 BUSY/NO SIGNAL
CANON
001 12/31/2006  10:50 FAX 123XXXXXX 
						

							12-13
Troubleshooting
#0005– The other fax machine did not 
respond within 35 seconds.
– The other party may not be using 
a G3 fax machine.– Send the document again.
Contact the other party and have 
them check their fax machine. If 
you are making an overseas call, 
add a pause to the number.
– Check with the other party and 
send the document to a 
G3 fax machine. If the other party 
does not have a G3 fax machine, 
try sending your document using 
a transmission mode the other 
partys fax machine supports.
#0009The paper has run out or the paper 
cassette is not set properly.Load the paper or reset the paper 
cassette properly.
#0012You could not send because the 
other party’s fax machine is out of 
paper.Contact the other party and ask 
them to load the paper.
#0018There is no reply when you redial. 
You could not send, because your 
fax signal was not returned as the 
other party’s line was engaged.Check that the other party’s line is 
not engaged and try again from the 
beginning.
#0037The memory is full. Print, send, or delete any 
documents stored in memory.
#0995Communication reservation is 
cleared.If necessary, try again from the 
beginning.
Error CodeDescriptionAction 
						

							12-14
Troubleshooting
If a Power Failure Occurs
If power is suddenly lost due to an outage or accidental unplugging, a built-in 
battery retains the user data settings and the speed dialing settings. Any sent or 
received documents stored in memory are backed up for about 60 minutes.
During a power cut, functions are limited as follows:
– You cannot send, receive, copy, scan, or print documents.
– You may not be able to make telephone calls using an external telephone, 
depending on the type of telephone you use.
– You can receive telephone calls using an external telephone depending on the type 
of telephone you use. 
						

							12-15
Troubleshooting
If You Cannot Solve a Problem
If you cannot solve the problem after having referred to the information in this 
chapter, contact Canon Customer Care Center at 1-800-828-4040 between the 
hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 
8:00 P.M. on Saturday.
Please have the following information ready when you contact Canon:
– Product name (imageCLASS MF6530/MF6531/MF6550/MF6560/MF6580)
– Serial number (On the label located on the left cover)
– Place of purchase
– Nature of problem
– Steps you have taken to solve the problem and the results
CAUTION
If the machine makes strange noises, emits smoke or odd odor, unplug it immediately and contact the 
Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
NOTE
Attempting to repair the machine yourself may void the limited warranty. 
						

							12-16
Troubleshooting 
						

							13-1
Machine Settings
Machine Settings
Machine Settings
You can adjust the machine settings from the Setting Menu to customize the way 
the machine works. To see the list of current settings, print out USER’S DATA 
LIST.
Printing USER’S DATA LIST
1Press [Additional Functions].
2Press [ ] or [ ] to select , then press [OK].
04
08
2Address
Book
Paper
Select
COPY FAX SCAN
Image Quality Density Enlarge/ReduceOK
Two-SidedSystem
Monitor
View
Settings
Reset CollateGHI
@./
PQRS
To n eJKL ABC
TUVMNODEF
Clear ON/OFF
Stop
Start
Processing/
DataErrorPower
WXYZ
SYMBOLS
Additional
Functions2 on 1
Frame
 Erase ded
al
1
4
72
5
8
0#3C
6
9
[OK]
1
2 
						

							13-2
Machine Settings
3Press [ ] or [ ] to select , then press [OK].
4Press [ ] or [ ] to select , then press [OK].
04
08
2Address
Book
Paper
Select
COPY FAX SCAN
Image Quality Density Enlarge/ReduceOK
Two-SidedSystem
Monitor
View
Settings
Reset CollateGHI
@./
PQRS
To n eJKL ABC
TUVMNODEF
Clear ON/OFF
Stop
Start
Processing/
DataErrorPower
WXYZ
SYMBOLS
Additional
Functions2 on 1
Frame
 Erase ded
al
1
4
72
5
8
0#3C
6
9
[OK]
3
4 
						

							13-3
Machine Settings
Accessing the Setting Menu
1Press [Additional Functions].
2Press [ ] or [ ] to select the menu you want to access, then press 
[OK].


*
*





* MF6550/MF6560/MF6580 Only
04
08
2Address
Book
Paper
Select
COPY FAX SCAN
Image Quality Density Enlarge/ReduceOK
Two-SidedSystem
Monitor
View
Settings
Reset CollateGHI
@./
PQRS
To n eJKL ABC
TUVMNODEF
Clear ON/OFF
Stop
Start
Processing/
DataErrorPower
WXYZ
SYMBOLS
Additional
Functions2 on 1
Frame
 Erase ded
al
1
4
72
5
8
0#3C
6
9
[OK]
1
2