Canon printer imageCLASS MF6560 User Manual

							11-24
Maintenance 
						

							12-1
Troubleshooting
Troubleshooting
Clearing Jams
When a jam occurs in the machine, the 
paper jam message appears on the 
LCD display. Check the jam location 
indicator where the jam occurs, then 
remove the jammed paper.
NOTE
Do not force a jammed document or paper out of 
the machine. Contact Canon Customer Care 
Center for assistance if needed.
Document Jams
When  or 
 appears on 
the LCD display, remove a jammed 
document from the ADF or the document 
delivery slot.
CAUTION
– When removing jammed documents or paper, 
take care not to cut your hands on the edges of 
the document or paper.
– When removing jammed paper or when 
inspecting the inside of the machine, do not allow 
necklaces, bracelets, or other metal objects to 
touch the inside of the machine, as this may 
result in burns or electrical shock.
1Open the ADF.
2Remove any jammed 
documents.
NOTE
Do not pull the document forcefully as it 
may tear. 
						

							12-2
Troubleshooting
3Lift the document feeder tray.
4Remove any jammed 
documents.
5Lower the document feeder tray 
and close the ADF.
CAUTION
Be careful not to get your fingers caught.
6Open the platen glass cover, and 
remove any jammed documents.
7Close the platen glass cover.
CAUTION
Be careful not to get your fingers caught. 
						

							12-3
Troubleshooting
Paper Jams
When  appears on the 
LCD display, remove jammed paper from 
inside the machine first, then from the 
paper cassette if necessary. Check the 
following if you experience repeated 
paper jams:
– Even the edge of the paper stack by a 
flat surface before loading it in the 
machine.
– Check that the paper you are using 
meets the requirements for use. (See 
“Print Media,” on p. 3-1.)
– Make sure you have removed any 
scraps of paper from inside the 
machine.
1Open the left cover.
2Carefully pull the jammed paper 
out of the machine.
CAUTION
– Do not touch the fixing assembly (A) as it 
becomes very hot during use.
– If you tear the paper, remove any torn 
pieces to avoid further jams.
– If loose toner comes into contact with 
your skin or clothing, wash with cold 
water. Warm water will set the toner.
3Tilt the 2-sided transport guide 
(A) toward the machine, then 
remove the jammed paper (Only 
for 2-sided copying).
A
A 
						

							12-4
Troubleshooting
4Lift and hold the transcription 
frame (A), then remove the 
jammed paper (Only for 2-sided 
copying).
5Close the left cover.
CAUTION
Be careful not to get your fingers caught.
6If you use the optional paper 
cassette, open the cover on the 
left side of the optional paper 
cassette. Remove any jammed 
paper, then close the cover.
7Pull out the paper cassette and 
push the corners of the stack 
under the tabs.
A 
						

							12-5
Troubleshooting
8Gently push the paper cassette 
back into the machine until it 
clicks.
CAUTION
Be careful not to get your fingers caught. 
						

							12-6
Troubleshooting
LCD Messages
See the table below when the LCD displays error messages.
MessageDescriptionAction
ADJUSTING
WAITING TO SCANThe machine is not ready for 
scanning.Wait until the machine is 
ready.
AUTO REDIALThis message appears when 
the recipient is engaged in 
direct sending and the job is 
waiting.Disappears when the 
transmission restarts.
CHANGE PAPERSIZEThe size of the paper in the 
paper cassette or multi-
purpose tray is different from 
that of the paper specified in 
 or 
 in the 
 
menu.– Load the paper which size 
is shown on the lower line 
of the LCD display. Or 
change the paper size 
setting. Then reset the 
machine by opening the 
left cover and then closing 
it.
– If you are trying to print a 
report or list, set the paper 
size to  or , 
then load paper of the 
same size. Then reset the 
machine by opening the 
left cover and then closing 
it. 
CHANGE REG’D SIZE
→COMMON SETTINGSThis message appears at the 
same time when  is shown. You may 
not print at the current paper 
size.Change paper on the paper 
cassette or multi-purpose 
tray. And you must also 
change the size setting in 
the  
menu.
CHECK DOCUMENTA document jam may have 
occurred in the ADF.Remove the jammed 
document.
CLOSE COVERA cover is open. Close the cover shown on 
the lower line of the LCD 
display. 
						

							12-7
Troubleshooting
DATA ERRORThe machine may have 
trouble.Contact Canon Customer 
Care Center.
DOCUMENT TOO LONGThe document is longer than 
24 
7/8 (630 mm), or is not 
feeding correctly.– Scan the document on the 
platen glass.
– Reduce the length of the 
document to within 24 
7/8 
(630 mm), then try again.
FEEDER PAPER JAM
CHECK THE FEEDERA document jam may have 
occurred in the ADF.Remove the jammed 
document.
LOAD PAPERNo paper is loaded in the 
paper cassette or multi-
purpose tray, or not inserted 
correctly.Insert the paper cassette as 
far as it will go or load paper.
MEM IN USE nn%This message shows the 
percentage of the memory 
currently in use. This 
message is displayed when 
you set the document in the 
ADF to send a fax.If you need more space, wait 
for the machine to send any 
faxes in memory. Also print, 
send, or delete any 
documents stored in 
memory.
MEMORY FULL– The machine is full of 
jobs.– Print, send, or delete any 
documents stored in 
memory.
– Divide the document stack 
or data into a few parts 
and try again one by one.
– Send the document with 
low resolution.
– When this message 
appears during using the 
ADF, the scanning 
document stops halfway. 
In this case, clear the 
paper jam from the ADF.
MessageDescriptionAction 
						

							12-8
Troubleshooting
MEMORY FULL– The number of fax jobs 
that can be stored in 
memory reached the 
maximum.– The maximum numbers of 
jobs that can be stored in 
memory are as follows 
(Based on the condition 
that the other party sends 
the fax by the MF6550/
MF6560/MF6580 with 
ITU-T No.1 Chart 
standard mode);
MF6560/MF6580: Up to 
70 jobs for sending or 90 
jobs for receiving, or 95 
fax jobs including sending 
and receiving jobs
MF6550: Up to 20 jobs for 
sending or 20 jobs for 
receiving, or 25 fax jobs 
including sending and 
receiving jobs
Wait for the machine to 
send any faxes in 
memory. Also print, send, 
or delete any documents 
stored in memory.
NO APPROPRIATE SIZEAlthough  
is set to  in 
 in 
the  
menu, appropriate-sized 
paper is not set in the paper 
cassette nor on the multi-
purpose tray.Select the paper size, or set 
the copy ratio. If you press 
[Start] while this message is 
displayed, the paper with the 
least margin is selected 
automatically and printing 
starts.
MessageDescriptionAction 
						

							12-9
Troubleshooting
NOT AVAILABLE NOW– You pressed the one-
touch speed dialing key or 
coded speed dialing 
number that has already 
been registered, while you 
perform group dial 
registration.
– You pressed the group 
dialing that has already 
been registered, while you 
perform one-touch or 
coded speed dialing 
registration.
– You have specified the 
group dialing when the 
line is off the hook.– Register the key or 
number that is not used 
for the speed dialing.
– Specify the recipient other 
than group dialing.
NOT REGISTEREDThe telephone number you 
attempted to dial using a 
speed dialing function was 
not registered.Register the telephone 
number before using the 
speed dialing function.
OUTPUT TRAY FULLThe paper delivery tray is full 
of paper.Remove the printouts from 
the paper delivery tray.
PAPER JAMPaper jams have occurred in 
the machine.Remove the jammed paper. 
The cover must be opened 
and closed to resume the 
current job. If this message 
disappears while printing 
from a PC, press [Start] to 
bring the printer back on-
line.
PLATEN GLASS DIRTY
CLEAN PLATEN GLASSThe ADF scanning area on 
the left side of the platen 
glass may be dirty.Clean the ADF scanning 
area, then press [OK].
MessageDescriptionAction