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Canon printer imageCLASS MF6560 User Manual

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    							11-24
    Maintenance 
    						
    							12-1
    Troubleshooting
    Troubleshooting
    Clearing Jams
    When a jam occurs in the machine, the 
    paper jam message appears on the 
    LCD display. Check the jam location 
    indicator where the jam occurs, then 
    remove the jammed paper.
    NOTE
    Do not force a jammed document or paper out of 
    the machine. Contact Canon Customer Care 
    Center for assistance if needed.
    Document Jams
    When  or 
     appears on 
    the LCD display, remove a jammed 
    document from the ADF or the document 
    delivery slot.
    CAUTION
    – When removing jammed documents or paper, 
    take care not to cut your hands on the edges of 
    the document or paper.
    – When removing jammed paper or when 
    inspecting the inside of the machine, do not allow 
    necklaces, bracelets, or other metal objects to 
    touch the inside of the machine, as this may 
    result in burns or electrical shock.
    1Open the ADF.
    2Remove any jammed 
    documents.
    NOTE
    Do not pull the document forcefully as it 
    may tear. 
    						
    							12-2
    Troubleshooting
    3Lift the document feeder tray.
    4Remove any jammed 
    documents.
    5Lower the document feeder tray 
    and close the ADF.
    CAUTION
    Be careful not to get your fingers caught.
    6Open the platen glass cover, and 
    remove any jammed documents.
    7Close the platen glass cover.
    CAUTION
    Be careful not to get your fingers caught. 
    						
    							12-3
    Troubleshooting
    Paper Jams
    When  appears on the 
    LCD display, remove jammed paper from 
    inside the machine first, then from the 
    paper cassette if necessary. Check the 
    following if you experience repeated 
    paper jams:
    – Even the edge of the paper stack by a 
    flat surface before loading it in the 
    machine.
    – Check that the paper you are using 
    meets the requirements for use. (See 
    “Print Media,” on p. 3-1.)
    – Make sure you have removed any 
    scraps of paper from inside the 
    machine.
    1Open the left cover.
    2Carefully pull the jammed paper 
    out of the machine.
    CAUTION
    – Do not touch the fixing assembly (A) as it 
    becomes very hot during use.
    – If you tear the paper, remove any torn 
    pieces to avoid further jams.
    – If loose toner comes into contact with 
    your skin or clothing, wash with cold 
    water. Warm water will set the toner.
    3Tilt the 2-sided transport guide 
    (A) toward the machine, then 
    remove the jammed paper (Only 
    for 2-sided copying).
    A
    A 
    						
    							12-4
    Troubleshooting
    4Lift and hold the transcription 
    frame (A), then remove the 
    jammed paper (Only for 2-sided 
    copying).
    5Close the left cover.
    CAUTION
    Be careful not to get your fingers caught.
    6If you use the optional paper 
    cassette, open the cover on the 
    left side of the optional paper 
    cassette. Remove any jammed 
    paper, then close the cover.
    7Pull out the paper cassette and 
    push the corners of the stack 
    under the tabs.
    A 
    						
    							12-5
    Troubleshooting
    8Gently push the paper cassette 
    back into the machine until it 
    clicks.
    CAUTION
    Be careful not to get your fingers caught. 
    						
    							12-6
    Troubleshooting
    LCD Messages
    See the table below when the LCD displays error messages.
    MessageDescriptionAction
    ADJUSTING
    WAITING TO SCANThe machine is not ready for 
    scanning.Wait until the machine is 
    ready.
    AUTO REDIALThis message appears when 
    the recipient is engaged in 
    direct sending and the job is 
    waiting.Disappears when the 
    transmission restarts.
    CHANGE PAPERSIZEThe size of the paper in the 
    paper cassette or multi-
    purpose tray is different from 
    that of the paper specified in 
     or 
     in the 
     
    menu.– Load the paper which size 
    is shown on the lower line 
    of the LCD display. Or 
    change the paper size 
    setting. Then reset the 
    machine by opening the 
    left cover and then closing 
    it.
    – If you are trying to print a 
    report or list, set the paper 
    size to  or , 
    then load paper of the 
    same size. Then reset the 
    machine by opening the 
    left cover and then closing 
    it. 
    CHANGE REG’D SIZE
    →COMMON SETTINGSThis message appears at the 
    same time when  is shown. You may 
    not print at the current paper 
    size.Change paper on the paper 
    cassette or multi-purpose 
    tray. And you must also 
    change the size setting in 
    the  
    menu.
    CHECK DOCUMENTA document jam may have 
    occurred in the ADF.Remove the jammed 
    document.
    CLOSE COVERA cover is open. Close the cover shown on 
    the lower line of the LCD 
    display. 
    						
    							12-7
    Troubleshooting
    DATA ERRORThe machine may have 
    trouble.Contact Canon Customer 
    Care Center.
    DOCUMENT TOO LONGThe document is longer than 
    24 
    7/8 (630 mm), or is not 
    feeding correctly.– Scan the document on the 
    platen glass.
    – Reduce the length of the 
    document to within 24 
    7/8 
    (630 mm), then try again.
    FEEDER PAPER JAM
    CHECK THE FEEDERA document jam may have 
    occurred in the ADF.Remove the jammed 
    document.
    LOAD PAPERNo paper is loaded in the 
    paper cassette or multi-
    purpose tray, or not inserted 
    correctly.Insert the paper cassette as 
    far as it will go or load paper.
    MEM IN USE nn%This message shows the 
    percentage of the memory 
    currently in use. This 
    message is displayed when 
    you set the document in the 
    ADF to send a fax.If you need more space, wait 
    for the machine to send any 
    faxes in memory. Also print, 
    send, or delete any 
    documents stored in 
    memory.
    MEMORY FULL– The machine is full of 
    jobs.– Print, send, or delete any 
    documents stored in 
    memory.
    – Divide the document stack 
    or data into a few parts 
    and try again one by one.
    – Send the document with 
    low resolution.
    – When this message 
    appears during using the 
    ADF, the scanning 
    document stops halfway. 
    In this case, clear the 
    paper jam from the ADF.
    MessageDescriptionAction 
    						
    							12-8
    Troubleshooting
    MEMORY FULL– The number of fax jobs 
    that can be stored in 
    memory reached the 
    maximum.– The maximum numbers of 
    jobs that can be stored in 
    memory are as follows 
    (Based on the condition 
    that the other party sends 
    the fax by the MF6550/
    MF6560/MF6580 with 
    ITU-T No.1 Chart 
    standard mode);
    MF6560/MF6580: Up to 
    70 jobs for sending or 90 
    jobs for receiving, or 95 
    fax jobs including sending 
    and receiving jobs
    MF6550: Up to 20 jobs for 
    sending or 20 jobs for 
    receiving, or 25 fax jobs 
    including sending and 
    receiving jobs
    Wait for the machine to 
    send any faxes in 
    memory. Also print, send, 
    or delete any documents 
    stored in memory.
    NO APPROPRIATE SIZEAlthough  
    is set to  in 
     in 
    the  
    menu, appropriate-sized 
    paper is not set in the paper 
    cassette nor on the multi-
    purpose tray.Select the paper size, or set 
    the copy ratio. If you press 
    [Start] while this message is 
    displayed, the paper with the 
    least margin is selected 
    automatically and printing 
    starts.
    MessageDescriptionAction 
    						
    							12-9
    Troubleshooting
    NOT AVAILABLE NOW– You pressed the one-
    touch speed dialing key or 
    coded speed dialing 
    number that has already 
    been registered, while you 
    perform group dial 
    registration.
    – You pressed the group 
    dialing that has already 
    been registered, while you 
    perform one-touch or 
    coded speed dialing 
    registration.
    – You have specified the 
    group dialing when the 
    line is off the hook.– Register the key or 
    number that is not used 
    for the speed dialing.
    – Specify the recipient other 
    than group dialing.
    NOT REGISTEREDThe telephone number you 
    attempted to dial using a 
    speed dialing function was 
    not registered.Register the telephone 
    number before using the 
    speed dialing function.
    OUTPUT TRAY FULLThe paper delivery tray is full 
    of paper.Remove the printouts from 
    the paper delivery tray.
    PAPER JAMPaper jams have occurred in 
    the machine.Remove the jammed paper. 
    The cover must be opened 
    and closed to resume the 
    current job. If this message 
    disappears while printing 
    from a PC, press [Start] to 
    bring the printer back on-
    line.
    PLATEN GLASS DIRTY
    CLEAN PLATEN GLASSThe ADF scanning area on 
    the left side of the platen 
    glass may be dirty.Clean the ADF scanning 
    area, then press [OK].
    MessageDescriptionAction 
    						
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