Canon printer imageCLASS MF3240 User Manual

11-7
Troubleshooting
LCD Messages
See the table below when the LCD displays error messages.
Common
MessageDescriptionAction
CHANGE REG’D SIZEWhen the machine prints the 
reports or lists, the paper 
size is set to a size other 
than , , or 
.Set the paper size to , 
, or  and load 
paper of the same size. For 
the TX report or RX report, 
the machine automatically 
prints the report(s) which 
was stored in memory.
CHECK PRINTERA problem has occurred in 
the printer.Reset the machine by 
opening the front...

11-8
Troubleshooting
LOAD CORRECT PAPERThe size of the paper in the 
paper cassette or multi-
purpose feeder is different 
from that of the paper 
specified in  
or  of the 
 menu.– Load the correct paper 
size or change the paper 
size in  or 
 of the 
 
menu. For more informa-
tion, see “Setting Paper 
Size and Type,” on p. 3-7.
– If you are trying to print a 
report or list, set the paper 
size to , , or 
 then load paper of 
the same size. 
Then reset the machine by 
opening the front cover and 
then...

11-9
Troubleshooting
LOST IMAGEThe data in memory was lost 
when the machine was 
turned on.The error is automatically 
released after two seconds, 
and the machine 
automatically prints out the 
lost report that shows the 
records still existing in the 
activity report.
MEMORY FULL– The number of the 
scanned document that 
can be stored in memory 
reached the maximum.
– The machine’s memory is 
full of scanned documents 
when you use the sort 
copy function.Divide the document and 
copy each part...

11-10
Troubleshooting
PAPER JAMPaper jams have occurred in 
the machine.Clear the paper jam (See 
“Clearing Paper Jams,” on 
p. 11-1) and reload paper in 
the paper cassette or multi-
purpose feeder. Then reset 
the machine by opening the 
front cover and then closing 
it.
PLEASE WAITThis message appears when 
the power cord is plugged in 
or when the machine is not 
ready for printing.Wait until the message 
disappears.
REMOVE MP PAPERPaper is loaded in the multi-
purpose feeder.Remove the paper from...

11-11
Troubleshooting
Facsimile
MessageDescriptionAction
ALREADY REGISTEREDThe same recipient was 
entered twice.Select a different recipient.
CANNOT REGIST MORE– Maximum number of 
recipients (124) were 
entered for broadcasting.
– Maximum number of 
recipients (50) were regis-
tered for group dialing.– Resend the document to 
other recipients if neces-
sary.
– Register a different one-
touch speed dialing key 
for group dialing.
HANG UP PHONEExternal telephone is off the 
hook.Hang up the phone.
LINE...

11-12
Troubleshooting
MEMORY FULL– The memory becomes full 
during sending, or receiv-
ing the fax.
– The number of fax jobs 
that can be stored in 
memory reached the max-
imum.– When sending the docu-
ment, divide it into a few 
parts or select a lower fax 
resolution. 
If you need more space, 
wait for the machine to 
send any remaining faxes.
– The machine memory can 
store up to 256 fax jobs 
including sending and 
receiving jobs. 
(Based on the condition 
that the other party sends 
the fax by the...

11-13
Troubleshooting
NOT REGISTEREDNo recipient is registered in 
the selected speed dialing 
key or code.Select a registered key or 
code. For more information, 
“Registering One-Touch 
Speed Dialing,” on p. 4-7 or 
“Registering Coded Dialing,” 
on p. 4-14. 
RECEIVED IN MEMORYThe machine received the 
fax in memory because 
paper or toner ran out, paper 
jams occurred, or incorrect 
paper size was loaded.Load correct paper size in 
the paper cassette, replace 
the toner cartridge, or clear 
the paper...

11-14
Troubleshooting
Printer
MessageDescriptionAction
PRINTER DATA ERROR
CHECK PRINTERThe data from the PC was 
not printed.Check if the software is 
installed properly or if the 
printer cable is properly 
connected.
PRINTINGThe printer is processing a 
print job. No action required. Wait for 
printing to finish. 

11-15
Troubleshooting
Error Codes
An error code is a four-digit code displayed on the LCD or in the bottom row of a 
TX Result Report or an RX Result Report when an error occurs.
For details on TX Result Report and RX Result Report, see Chapter 4, “Reports and 
Lists,” in the Advanced Guide.
See the table below for individual error codes.
Error CodeDescriptionAction
0001The sender may not be using a G3 
fax machine.Make sure the sender’s machine is 
compatible with your machine.
0070Reception was...

11-16
Troubleshooting
If You Cannot Solve a Problem
If you cannot solve the problem after having referred to the information in this 
chapter, contact Canon Customer Care Center at 1-800-828-4040 between the 
hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 
8:00 P.M. on Saturday.
Please have the following information ready when you contact Canon:
– Product name (imageCLASS MF3240/MF3241)
– Serial number (On the label located at the back of the machine)
– Place of purchase
–...