Canon printer imageCLASS MF3240 User Manual
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11-7 Troubleshooting LCD Messages See the table below when the LCD displays error messages. Common MessageDescriptionAction CHANGE REG’D SIZEWhen the machine prints the reports or lists, the paper size is set to a size other than , , or .Set the paper size to , , or and load paper of the same size. For the TX report or RX report, the machine automatically prints the report(s) which was stored in memory. CHECK PRINTERA problem has occurred in the printer.Reset the machine by opening the front...
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11-8 Troubleshooting LOAD CORRECT PAPERThe size of the paper in the paper cassette or multi- purpose feeder is different from that of the paper specified in or of the menu.– Load the correct paper size or change the paper size in or of the menu. For more informa- tion, see “Setting Paper Size and Type,” on p. 3-7. – If you are trying to print a report or list, set the paper size to , , or then load paper of the same size. Then reset the machine by opening the front cover and then...
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11-9 Troubleshooting LOST IMAGEThe data in memory was lost when the machine was turned on.The error is automatically released after two seconds, and the machine automatically prints out the lost report that shows the records still existing in the activity report. MEMORY FULL– The number of the scanned document that can be stored in memory reached the maximum. – The machine’s memory is full of scanned documents when you use the sort copy function.Divide the document and copy each part...
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11-10 Troubleshooting PAPER JAMPaper jams have occurred in the machine.Clear the paper jam (See “Clearing Paper Jams,” on p. 11-1) and reload paper in the paper cassette or multi- purpose feeder. Then reset the machine by opening the front cover and then closing it. PLEASE WAITThis message appears when the power cord is plugged in or when the machine is not ready for printing.Wait until the message disappears. REMOVE MP PAPERPaper is loaded in the multi- purpose feeder.Remove the paper from...
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11-11 Troubleshooting Facsimile MessageDescriptionAction ALREADY REGISTEREDThe same recipient was entered twice.Select a different recipient. CANNOT REGIST MORE– Maximum number of recipients (124) were entered for broadcasting. – Maximum number of recipients (50) were regis- tered for group dialing.– Resend the document to other recipients if neces- sary. – Register a different one- touch speed dialing key for group dialing. HANG UP PHONEExternal telephone is off the hook.Hang up the phone. LINE...
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11-12 Troubleshooting MEMORY FULL– The memory becomes full during sending, or receiv- ing the fax. – The number of fax jobs that can be stored in memory reached the max- imum.– When sending the docu- ment, divide it into a few parts or select a lower fax resolution. If you need more space, wait for the machine to send any remaining faxes. – The machine memory can store up to 256 fax jobs including sending and receiving jobs. (Based on the condition that the other party sends the fax by the...
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11-13 Troubleshooting NOT REGISTEREDNo recipient is registered in the selected speed dialing key or code.Select a registered key or code. For more information, “Registering One-Touch Speed Dialing,” on p. 4-7 or “Registering Coded Dialing,” on p. 4-14. RECEIVED IN MEMORYThe machine received the fax in memory because paper or toner ran out, paper jams occurred, or incorrect paper size was loaded.Load correct paper size in the paper cassette, replace the toner cartridge, or clear the paper...
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11-14 Troubleshooting Printer MessageDescriptionAction PRINTER DATA ERROR CHECK PRINTERThe data from the PC was not printed.Check if the software is installed properly or if the printer cable is properly connected. PRINTINGThe printer is processing a print job. No action required. Wait for printing to finish.
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11-15 Troubleshooting Error Codes An error code is a four-digit code displayed on the LCD or in the bottom row of a TX Result Report or an RX Result Report when an error occurs. For details on TX Result Report and RX Result Report, see Chapter 4, “Reports and Lists,” in the Advanced Guide. See the table below for individual error codes. Error CodeDescriptionAction 0001The sender may not be using a G3 fax machine.Make sure the sender’s machine is compatible with your machine. 0070Reception was...
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11-16 Troubleshooting If You Cannot Solve a Problem If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. Please have the following information ready when you contact Canon: – Product name (imageCLASS MF3240/MF3241) – Serial number (On the label located at the back of the machine) – Place of purchase –...