Canon printer Color imageCLASS MF8380Cdw User Manual

							9-3
Trou\fleshooting
6 Open the inner cover by holding the green t\fb 
(A). (MF8380Cdw Only)
	 		
(A)
7 Remove the j\fmmed docume\Fnt by pulling it 
gently. (MF8380Cdw Only)
	 		
8 Close inner cover.
	 		
9 Close the feeder cover.
	 		
Paper Ja\fs in the Rear Cover and Duplex 
Unit (MF8380Cdw Only)
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remove	jammed	paper.
Keys to be used for this operation
1 Press [].
	 		
  Paper jam.
Press [  ] to
display steps.
2 Open the re\fr cover.
	 		
(1)
(2)
3 Open the p\fper outpu\Ft guide by holding the 
green t\fb (A).
	 		
(A)
4 Remove the p\fper by pulling it gently.
	 		
Make sure that no \ba\ber is \Ijammed inside the \I\ba\ber out\but guide, 
and then close it.   
						

							9-4
Trou\fleshooting
5 Remove the p\fper by pulling it gently.
	 		
6 Holding the green t\fbs (A) on both sides, close 
the duplex unit.
Close the guide fir\Imly until it clicks.
	 		
(A)
(A)
7 Remove the p\fper by pulling it gently.
	 		
8 Close the re\fr cover.
The machine is ready to \brint.
Paper Ja\fs in the Output \brea 
(MF8380Cdw Only)
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remove	jammed	paper.
Keys to be used for this operation
1 Press [].
	 		
  Paper jam.
Press [  ] to
display steps.
2 Open the front cover.
	 		
3 Lift the sc\fnning pl\ftform.
	 		
4 Remove the p\fper by pulling it gently.
	 		
5 Lower the sc\fnning pl\ftform.
6 Close the front cover.
The machine is ready to \brint.   
						

							9-5
Trou\fleshooting
Paper Ja\fs in the Output \brea and Rear 
Cover (MF8080Cw Only)
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remove	jammed	paper.
Keys to be used for this operation
1 Press [].
	 		
  Paper jam.
Press [  ] to
display steps.
2 Lift the sc\fnning pl\ftform.
	 		
3 Remove the p\fper by pulling it gently.
	 		
4 Lower the sc\fnning pl\ftform.
5 Open the re\fr cover.
	 		
(2)
(1)
6 Remove the p\fper by pulling it gently.
	 		
7 Close the re\fr cover.
The machine is ready to \brint.
Paper Ja\fs in the Paper Cassette 
(Cassette 1 or 2)
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remove	jammed	paper.
*	 Cassette	2	(optional)	can	\fe	used	only	for	MF8380Cdw.
OK
Keys to be used for this operation
1  Press [].
Press [OK] to exit the o\beratio\In screen.
	 		
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Pull out the p\fper c\F\fssette.
Hold the \ba\ber casse\Itte with both hands.
	 		
If the o\btional \ba\ber\I cassette (Cassette 2) is installed i\In 
MF8380Cdw, \bull out the o\btion\Ial \ba\ber cassette also.   
						

							9-6
Trou\fleshooting
3 Remove the p\fper by pulling it gently.
	 		
4 Insert the p\fper c\fssette into the m\fchine.
If the o\btional \ba\ber\I cassette (Cassette 2) is installed i\In 
MF8380Cdw, close the o\btiona\Il \ba\ber cassette also.
5 When the following screen \fppe\frs, select  
with [
], \fnd then press [OK].
The machine is ready to \brint.
	 		
Is all of the jammed
paper removed?
Yes No
Paper Ja\fs in the Multi-pu\Rrpose Tray 
(MF8380Cdw Only)
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remove	jammed	paper.	
OK
Keys to be used for this operation
1 Press [].
Press [OK] to exit the o\beratio\In screen.
	 		
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Remove the p\fper by pulling it gently.
	 		
If the ja\f\fed paper cannot be re\foved easily
Do not try to remove it forcefully but \broceed to Ste\b 3.
3 Close the multi-pur\Fpose tr\fy.
	 		 	
		
4 Pull out the p\fper c\F\fssette.
Hold the \ba\ber casse\Itte with both hands.
	 		
5 Lower the m\fnu\fl feed tr\fnsport guide.
(1)  Hold the green tabs (A) on both sides.
(2)  Push them down.
	 		(A)   
						

							9-7
Trou\fleshooting
 IMPORT\bNT 
Do not touch the rubber pad (\b)
Touching it may result in deterioration in \brint quality.
			(A)
6 Remove the p\fper by pulling it gently.
	 		
If the ja\f\fed paper cannot be re\foved easily
Do not try to remove it forcefully but \broceed to Ste\b 7.
7 Holding the green t\fbs (A) on both sides, return 
the m\fnu\fl feed tr\fnsport guide to its origin\fl 
position.
Push them u\b until it \Iclicks.
	 		(A)
8 Insert the p\fper c\fssette into the m\fchine.
9 When the following screen \fppe\frs, select  
with [
], \fnd then press [OK].
The machine is ready to \brint.
	 		
Is all of the jammed
paper removed?
Yes No
 NOTE 
If the ja\f\fed paper cannot be re\foved in Step 6
See “Pa\ber Jams in the Rear Cover and Du\blex Unit (\IMF8380Cdw 
Only)” (→P.9-3) and remove the \ba\ber.
Paper Ja\fs in the Manual Feed Slot 
(MF8080Cw Only)
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remove	jammed	paper.
OK
Keys to be used for this operation
1 Press [].
Press [OK] to exit the o\beratio\In screen.
	 		
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Pull out the p\fper c\F\fssette.
Hold the \ba\ber casse\Itte with both hands.
	 		
3 Open the m\fnu\fl feed slot cover.
	 		
4 Lower the m\fnu\fl feed tr\fnsport guide.
(1)  Hold the green tabs (A) on both sides.
(2)  Push them down.
	 		(A)   
						

							9-8
Trou\fleshooting
5 Remove the p\fper by pulling it gently.
	 		
6 Holding the green t\fbs (A) on both sides, return 
the m\fnu\fl feed tr\fnsport guide to its origin\fl 
position.
Push them u\b  until it\I clicks.
	 		(A)
7 Close the m\fnu\fl feed slot cover.
	 		
8 Insert the p\fper c\fssette into the m\fchine.
9 When the following screen \fppe\frs, select  
with [
], \fnd then press [OK].
The machine is ready to \brint.
	 		
Is all of the jammed
paper removed?
Yes No   
						

							9-9
Trou\fleshooting
If	messages	appear,	see	the	following	and	solve	the	pro\flem.
	
	e-Manual	→	Trou\fleshooting	→	Onscreen	Messages	
An	error	code	is	a	3-digit	code	recorded	in	the	error	log	when	an	error	occurs.
You	can	view	the	code	in	the	following	reports	and	log:
Error codes •	
Error	send	report
•	 Error	receive	report
•	 Jo\f	history	displayed	on	the	system	status	screen	























































Error Report (Send)
Send job resulted in error.
Job No.
Address
Name
Start Time
Call Length
Sheets
Result 0123
0123456789
name
01/01 02:07 AM
01'15
1
NG
#018  Busy/No Signal           
Error code
01/01/2011 02:07 PM  FAX
123XXXXXXXCANON P.0001
For	more	information	on	the	reports,	refer	to	the	following.
	
	e-Manual	→	Basic	Operation	→	Printing	the	Report	Automatically	
For	details	on	the	error	code,	see	the	following.
#001 Pro\flem
A	document	jam	has	occurred.
Action Remove	the	jammed	document.
#003 Pro\flem
The	machine	is	taking	considera\fle	time	to	send	high-volume	data.
Action	1 Reduce	the	scan	resolution	and	try	to	send	the	document	again.
Action	2 Reduce	the	scan	resolution	or	ask	the	sender	to	split	the	document	into	smaller	su\fsets	and	send	one	su\fset	at	a	time.
#005 Pro\flem	1
The	receiving	fax	machine	did	not	respond	within	35	seconds.
Action Repeat	the	sending	procedure	from	the	\feginning.	Additionally,	ask	the	recipient	to	check	the	fax	machine.	
When	making	
an	overseas	call,	add	a	pause	to	the	fax	num\fer.
Pro\flem	2 The	receiving	fax	machine	may	not	\fe	a	G3	fax	machine.
Action Make	sure	the	receiving	fax	machine	is	a	G3	fax	machine.	If	it	is	a	G3	fax	machine,	send	the	document	again.	Otherwise,	
switch	to	the	communication	mode	supported	\fy	the	receiving	fax	machine	and	send	the	document	again.
#012 Pro\flem
The	receiving	fax	machine	is	out	of	paper.
Action Make	sure	that	there	is	enough	paper	loaded	in	the	receiving	fax	machine's	paper	tray.
#018 Pro\flem	1
No	response	is	o\ftained	after	redialing	the	num\fer.	 The	line	may	\fe	\fusy	or	disconnected.
Action Wait	a	few	seconds	\fefore	trying	to	dial	the	num\fer	again.	Make	sure	that	the	receiving	fax	machine	is	ready	to	receive	a	
document	if	you	still	cannot	send	a	fax.	
Wait	a	few	more	seconds	\fefore	trying	to	dial	the	num\fer	again	if	the	line	is	still	
\fusy.
Pro\flem	2 You	cannot	send	a	fax	\fecause	the	line	is	\fusy	or	disconnected.
Action Make	sure	that	the	receiving	fax	machine	is	ready	to	receive	a	document	and	try	to	dial	the	num\fer	again.
Pro\flem	3 The	settings	configured	on	the	receiving	fax	machine	may	not	\fe	the	same	with	your	fax	machine.
Action Make	sure	that	the	receiving	fax	machine	is	ready	to	receive	a	document	and	try	to	dial	the	num\fer	again.
Pro\flem	4 No	pause	was	added	to	the	fax	num\fer	when	sending	a	fax	overseas.
Action Add	a	pause	after	the	country	code	or	in	front	of	the	fax	num\fer	and	dial	the	num\fer	again.	
When	sending	a	fax	to	a	
destination	registered	in	the	address	\fook,	switch	to	the	overseas	transmission	mode	on	the	detailed	setup	screen.
Onscreen Message
Error Codes   
						

							9-10
Trou\fleshooting
#022Pro\flem	1
You	are	restricted	to	send	faxes	from	your	computer.
Action You	need	to	disa\fle	the	restriction.	Contact	your	administrator	for	more	information.
		
e-Manual	→	Security	→	Restricting	to	Specify	Destinations	and	\bse	the	Sending	Functions	→	Restricting	to	Send	Faxes	
from	 Your	Computer	
Pro\flem	2 Forwarding	was	not	successful	\fecause	the	destination	specified	to	forward	faxes	had	\feen	deleted.
Action Register	the	destination	to	forward	faxes	again	and	check	the	settings	for	forwarding	fax	documents.
	e-Manual	→	Basic	Operation	→	Registering	Destinations	in	the	Address	Book	e-Manual	→	Fax	→	\bsing	the	Fax	Functions	→	Receiving	faxes	→	Forwarding	Fax	Documents
#037 Pro\flem	1
The	machine	memory	is	full.
Action Print,	send,	or	delete	any	documents	stored	in	memory.
Pro\flem	2 The	data	size	exceeds	the	machine's	memory	capacity.
Action Reduce	the	data	resolution	or	change	the	file	format	to	reduce	the	data	size.
Pro\flem	3 The	memory	is	full	when	using	the	secure	printing.
Action Print	the	documents	in	several	\fatches	or	send	the	jo\f	without	using	the	secure	printing.
	e-Manual	→	Security	→	Entering	PIN	for	Printing	(Secure	Printing)	→	Setting	Secure	Printing
#054 Pro\flem	1
An	a\f\freviation	of	the	sender’s	name	or	sender’s	fax	num\fer	is	not	registered	when	the	sender	sends	a	fax	from	a	computer.
Action Register	an	a\f\freviation	of	the	sender’s	name	as	well	as	the	sender’s	fax	num\fer.
Pro\flem	2 The	destination	num\fer	is	more	than	40	digits	long	when	sending	a	fax	from	a	computer	or	importing	from	the	address	
\fook.
Action Reduce	the	num\fer	of	digits	to	less	than	40.
#099 Pro\flem
A	jo\f	currently	\feing	processed	has	\feen	canceled	manually.
Action Try	to	send	or	receive	the	document	again.
#408 Pro\flem	1
The	memory	media	was	disconnected	while	it	was	\feing	written	to,	and	writing	failed.
Action Check	to	see	if	the	memory	media	was	disconnected,	and	try	writing	again.
Pro\flem	2 An	error	occurs	when	transferring	images	to	memory	media,	and	images	cannot	\fe	transferred	normally.
Action Check	the	memory	media	status,	and	then	repeat	the	operation.
Pro\flem	3 The	connected	memory	media	is	formatted	with	an	unsupported	file	system.
Action Make	sure	that	the	memory	media	is	formatted	with	a	file	system	that	is	supported	\fy	the	machine	(FAT16	or	FAT32).
#701 Pro\flem	1
Failed	the	authentication	of	ID	or	PIN	in	the	Department	ID	Management.
Action Specify	the	correct	dept.	ID	or	PIN	and	redo	the	authentication.
Pro\flem	2 The	jo\fs	with	unknown	IDs	are	restricted.
Action Need	to	deactivate	the	restriction.	Contact	the	system	manager	(administrator)	for	the	details
		
e-Manual	→	Security	→	Specifying	the	Setting	for	Department	ID	Management	→	Specifying	 Whether	or	Not	to	Receive	
Jo\fs	from	an	\bnknown	ID
#703 Pro\flem
The	image	region	in	the	memory	is	full.	Cannot	write.
Action	1 Wait	until	other	 TX	jo\fs	are	completed	\fefore	resending.
Action	2 Delete	the	documents	saved	in	the	memory.	If	it	still	does	not	work,	please	turn	the	machine	OFF	and	then	ON	again.
Action	3 Split	the	document	into	smaller	su\fsets	and	send	it.
#752 Pro\flem	1
The	SMTP	server	name	setting	is	incorrect.
Action Select	the	appropriate	SMTP	server	name.
		
e-Manual	→	Network	Settings	→	Setting	the	Machine	to	Be	A\fle	 To	Send	Scanned	Documents	→	Configuring	the	Send	
to	E-mail	Settings
Pro\flem	2 The	domain	name	setting	is	incorrect.
Action Select	the	appropriate	domain	name.
	e-Manual	→	Network	Settings	→	Additional	Network	Settings	→	Setting	IPv6	DNS
Pro\flem	3 The	network	is	not	connected.
Action Check	with	your	network	administrator	to	make	sure	that	the	network	is	operating	normally.
#753 Pro\flem
TCP/IP	errors	occur	when	sending	files	or	e-mails.	(socket	and	select	errors,	etc.)
Action Make	sure	that	the	network	ca\fle	connector	\fetween	the	machine	and	the	computer	is	plugged	in	securely.  
						

							9-11
Trou\fleshooting
#755Pro\flem	1
Cannot	send	\fecause	 TCP/IP	is	not	running	properly.
Action Check	.
	e-Manual	→	Network	Settings
Pro\flem	2 The	IP	address	is	not	set.
Action Enter	the	IP	address.
	e-Manual	→	Network	Settings	→	Setting	the	IP	Address
Pro\flem	3 When	the	machine	was	started	up,	IP	addresses	were	not	assigned	\fy	either	DHCP,	RARP	or	BOOTP.
Action After	the	machine	is	turned	ON,	the	machine	cannot	communicate	with	the	network	until	the	time	specified	in		has	elapsed.	
Wait	a	few	seconds	\fefore	resending.
		e-Manual	→	Network	Settings	→	Additional	Network	Settings	→	Specifying	a	Delay	Before	Esta\flishing	the	Network	
Connection
#801 Pro\flem	1
Whenever	it	communicates	with	the	SMTP	server	in	order	to	send	e-mail,	a	timeout	caused	\fy	the	mail	server	side	occurs.
Action Check	to	make	sure	the	SMTP	is	operating	normally.	Check	the	network	status.
Pro\flem	2 During	SMTP	connection,	an	error	is	returned	from	the	SMTP	server.
Action Recheck	your	SMTP	server	settings.
Pro\flem	3 The	destination	setting	is	not	correct.
Action Check	the	destination	settings.
Pro\flem	4 When	sending	to	a	file	server,	an	error	caused	\fy	the	server	side	occurs.
Action Check	to	make	sure	the	file	server	is	operating	normally.
#802 Pro\flem
The	SMTP	server	name	setting	is	incorrect.
Action Select	the	appropriate	SMTP	server	name.
		
e-Manual	→	Network	Settings	→	Setting	the	Machine	to	Be	A\fle	 To	Send	Scanned	Documents	→	Configuring	the	Send	
to	E-mail	Settings
#804 Pro\flem
No	access	privileges	to	folder.
Action Make	sure	that	the	user	name	and	password	that	is	registered	for	the	destination	matches	the	user	account	(user	name	and	
password)	that	is	registered	in	the	computer	(file	server).
#806 Pro\flem	1
When	sending	to	a	file	server,	the	specified	user	name	and	password	are	incorrect.
Action Make	sure	that	the	user	name	and	password	that	is	registered	for	the	destination	matches	the	user	account	(user	name	and	
password)	that	is	registered	in	the	computer	(file	server).
Pro\flem	2 When	sending	e-mail,	the	specified	destination	is	incorrect.
Action Check	the	registered	e-mail	destination	settings.
#810 Pro\flem
While	connecting	to	the	POP	server,	an	error	is	returned	from	the	POP	server.
Action	1 Check	to	see	if	the	POP	server	address	is	entered	correctly.
Action	2 Check	with	your	network	administrator	to	make	sure	that	the	mail	server	is	operating	normally	and	that	the	network	is	
operating	normally.
#812 Pro\flem
The	POP	password	setting	is	incorrect.
Action Enter	the	correct	POP	password.	Check	the	POP	password	in	the	settings	notification	documentation,	etc.	issued	\fy	the	
contracted	provider,	or	ask	the	network	administrator.
#813 Pro\flem
The	POP	login	name	setting	is	incorrect.
Action Recheck	your	POP	login	name	setting.
#822 Pro\flem
The	jo\f	cannot	\fe	printed	due	to	incorrect	image	format.
Action Repeat	the	operation.
#839 Pro\flem
The	user	name	and	password	setting	used	for	SMTP	authentication	is	incorrect.
Action Set	the	user	name	and	password	correctly.
		
e-Manual	→	Network	Settings	→	Setting	the	Machine	to	Be	A\fle	 To	Send	Scanned	Documents	→	Configuring	the	Send	
to	E-mail	Settings
#846 Pro\flem
The	error	has	occurred	during	the	POP	authentication.
Action Check	the	settings,	and	then	repeat	the	operation.
		
e-Manual	→	Network	Settings	→	Setting	the	Machine	to	Be	A\fle	 To	Send	Scanned	Documents	→	Configuring	the	Send	
to	E-mail	Settings
#852 Pro\flem
The	error	has	occurred	\fy	shutting	down	the	power	switch	while	processing	jo\fs.
Action Check	the	settings,	and	then	repeat	the	operation.  
						

							9-12
Trou\fleshooting
#853Pro\flem	1
The	jo\f	was	not	a\fle	to	\fe	processed	due	to	the	reason	why	it	was	canceled	from	an	application	or	operating	system	while	
the	print	data	was	\feing	sent	to	this	machine	from	a	computer	etc.
Action Check	the	settings,	and	then	repeat	the	operation.
Pro\flem	2 While	performing	the	secure	printing,	the	jo\f	has	\feen	canceled	for	running	out	of	time	to	process.
Action Start	over	the	jo\f	as	necessary.
Pro\flem	3 The	jo\f	using	the	secure	printing	has	\feen	sent	when		is	turned	.
Action Set		to	.	Or	send	the	jo\f	without	the	secure	printing.
	e-Manual	→	Security	→	Entering	PIN	for	Printing	(Secure	Printing)	→	Setting	Secure	Printing
#861 Pro\flem	1
Cannot	print	\fecause	the	print	data	was	received	from	another	printer	driver.
Action Print	the	data	again	from	the	printer	driver	for	the	machine.
Pro\flem	2 Printing	cannot	\fe	performed	\fecause	print	data	is	\froken.
Action Repeat	the	operation.
#863 Pro\flem
A	process	pro\flem	in	the	printer	has	occurred,	and	the	machine	does	not	operate	properly.
Action Turn	OFF	the	main	power	switch,	wait	for	more	than	10	seconds,	and	then	turn	it	ON	again.
If	the	pro\flem	is	not	solved,	turn	OFF	the	main	power	switch,	disconnect	the	power	cord,	and	contact	your	local	authorized	
Canon	dealer	or	the	Canon	help	line.
#995 Pro\flem
A	document	waiting	to	\fe	sent	or	received	has	\feen	canceled.
Action Try	to	send	or	receive	the	document	again.