Canon Pixma Ip110 User Guide

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe printer or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
•
If the printer emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the
printer yourself.
•...

Support Code ListThe support code appears on the computer screen when an error occurs."Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the computer screen and take the appropriate
action.
Support Code Appears on the Computer Screen•
1000 to 1ZZZ
10001200130014011403140514101411160016601681168716881689170017011810 •
2000 to 2ZZZ
2100210121032500  •
4000 to 4ZZZ
4103     •
5000 to 5ZZZ
51005200540057005B005B015C00...

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.•
If you can see the jammed paper at the paper output slot or the rear tray:
1300
•
If the paper tears and you cannot remove it from the paper output slot or from the rear tray:
Paper Is Jammed inside the Printer
•
Cases other than above:
In Other Cases
483
 

1300Cause
Paper is jammed in the paper output slot or in the rear tray.
Action Remove the jammed paper following the procedure below.
Note
•
If you need to turn off the printer to remove jammed paper during printing, press the  RESUME/
CANCEL  button to cancel print jobs before turning off the printer.
1.
Pull the paper out slowly, either from the rear tray or from the paper output slot,
whichever is easier.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Note
•
If you...

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continuesafter removing the paper, contact the service center.
485
 

Paper Is Jammed inside the PrinterIf the jammed paper tears and you cannot remove the paper either from the paper output slot or from the
rear tray, or if the jammed paper remains inside the printer, remove the paper following the procedure below.
Note
•
If you need to turn off the printer to remove jammed paper during printing, press the  RESUME/CANCEL
button to cancel print jobs before turning off the printer.
1.
Turn off the printer, and unplug the power cord of the printer from the power supply.
If...

If the paper is rolled up, pull it out.
5.
Pull the paper slowly not to tear it, then pull the paper out.
Keep an angle of the paper about 45 degrees and pull it slowly.
6.
Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the
piece of paper if it remains.
•
Does the piece of paper remain under the print head holder?
•
Does the little piece of paper remain inside the printer?
•
Does the piece of paper...

7.
Close the print head cover.All print jobs in the queue are canceled. Reprint if necessary.
Note
•
When reloading the paper, confirm that you are using the paper suited for printing and are loadingit correctly. If the message about paper jam is displayed on the computer screen when you
resume printing after removing all the jammed paper, a piece of paper may remain inside the
printer. In this case, confirm that no piece of paper remains inside the printer.
If you cannot remove the paper or the paper...

In Other CasesMake sure of the following:
Check1  Are there any foreign objects around the paper output slot?
Check2 Are there any foreign objects in the rear tray?
If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply,
then remove the foreign object.
If you use a battery, turn off the printer, detach the battery, then remove the foreign object.
Check3  Is the paper curled?
Load the paper after correcting its curl.
489
 

1000Cause
There is no paper in the rear tray.
Action Load paper in the rear tray and press the printer's  RESUME/CANCEL button.490