Canon Lbp 5200 User Guide

Print Quality Problems7-36
Troubleshooting
7
Data is not printed in the correct color (specified color), or colored text appears blurred due 
to color deviation.
Cause 1 One of the four color-cartridges is almost out of toner, or the cartridge has 
deteriorated.
Remedy 1 Perform a calibration. (See Calibrating the Printer, on p. 5-31.)
Remedy 2 Open the [Consumables/Counters] dialog box, and replace the toner cartridge 
that is almost empty with a new cartridge. (See Replacing Toner Cartridges, 
on p....

Print Quality Problems7-37
Troubleshooting
7
The displayed color and printed color differ when printing photos, etc.
Cause The method for adjusting color on the screen (RGB) and in the printer (YMCK) 
is different. Therefore, there may be cases when the color on the screen cannot 
be printed out exactly as it appears.
Remedy 1 Select [Perceptual [Monitor Color Matched]] for [Matching Method] in the printer 
driver.
Specify [Matching Method] in the [Matching] sheet by checking [Manual Color 
Settings] in...

Paper Problems7-38
Troubleshooting
7
Paper Problems
Paper comes out wrinkled.
Cause 1 Paper is not loaded properly in the paper cassette installed in the optional 
250-sheet paper feeder.
Remedy Load paper in the paper cassette properly. (See Printing from the Paper 
Cassette, on p. 2-34.)
Cause 2 Paper is loaded in the multi-purpose tray at an angle.
Remedy Load the paper in the multi-purpose tray straight. (See Printing from the 
Multi-purpose Tray, on p. 2-15.)
Cause 3 Paper is damp because it was...

Paper Problems7-39
Troubleshooting
7
Cause 4 The paper is too thin.
Remedy 1 Set the [Paper Type] in the printer driver to [Plain Paper].
Open the [Paper Source] sheet to change the [Paper Type] setting.
Remedy 2 Set the [Special Print Mode] in the printer driver to [Special Settings 6]. If this 
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking 
[Finishing Details] in the [Finishing] sheet.
White dust is...

When Nothing is Printed7-40
Troubleshooting
7
When Nothing is Printed
Check the following items if nothing prints when printing from an application:
1Check if any error messages are displayed in the Printer 
Status Window.
IMPORTANT
If not, uninstall the CAPT software and install it again. (See Uninstalling the CAPT 
Software, on p. 3-81.)
2Print a test page.
Click [Print Test Page] in the [General] sheet in the [Printer Properties] dialog 
box.
■If the test page prints correctly
You can print from the...

Installation Problems7-41
Troubleshooting
7
Installation Problems
If the USB Class Driver and LBP5200 Printer Driver cannot be installed properly, 
perform the following procedure to check for problems.
Uninstall the USB Class Driver➞Chapter 7: Uninstalling the USB 
Class Driver (p.7-44)
Uninstall using the uninstaller➞Chapter 3: Uninstalling the CAPT 
Software (p.3-81)
Uninstall using the uninstaller➞Chapter 3: Uninstalling the CAPT 
Software (p.3-81)
Uninstall using the uninstaller➞Chapter 3:...

Installation Problems7-42
Troubleshooting
7
If Uninstallation Fails
If you cannot uninstall the CAPT software using the Uninstaller that was created 
during installation, use the following procedure to uninstall the CAPT software from 
[Add/Remove Programs] ([Add or Remove Programs] for Windows XP/Server 2003).
1From the [Start] menu, select [Control Panel], and then click 
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start] menu, select [Settings] ➞ [Control 
Panel], and then click...

Installation Problems7-43
Troubleshooting
7
3Select the name of this printer, then click [Delete].
4Click [Yes].
The uninstallation process begins. Please wait a moment.
5Click [Exit].
The [Delete Printer] dialog box closes.
6Restart Windows.
 

Installation Problems7-44
Troubleshooting
7
Uninstalling the USB Class Driver
Uninstalling the USB class driver is required when you cannot install the CAPT 
software properly after uninstalling it once or when you cannot uninstall the CAPT 
software.
1Make sure that the computer is connected to the printer with 
the USB cable and that the printer is turned on.
2From the [Start] menu, select [Control Panel], and then click 
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start] menu, select...

Installation Problems7-45
Troubleshooting
7
NOTE
If [Canon LBP5200] is displayed in the [Add or Remove Programs] dialog box (the 
[Add/Remove Programs] dialog box for Windows 98/Me/2000), refer to If 
Uninstallation Fails, on p. 7-42 to delete [Canon LBP5200] from the [Add or 
Remove Programs] dialog box (the [Add/Remove Programs] dialog box for 
Windows 98/Me/2000).
4From the [Start] menu, select [Control Panel], and then click 
[Performance and Maintenance] ➞ [System].
For Windows 98/Me/2000: From the...