Canon Lbp 5200 User Guide

Paper Jams7-26
Troubleshooting
7
Paper Jam in the Drum Cartridge
If paper is jammed in the drum cartridge as shown in the figure, remove the 
jammed paper using the following procedure.
1Turn the knob on the drum cartridge in the direction of the 
arrow.
 

Paper Jams7-27
Troubleshooting
7
2Lift the cover a and remove the jammed paper b.
IMPORTANT
Do not touch the transfer belt. Doing so will degrade the printing quality.
3Return the cover to its original position a and turn the knob in 
the direction of the arrow 
b.
Proceed to the next step to remove the jammed paper.
When removing paper jammed inside the printer ➞ Step 6 on p. 7-10
When removing paper jammed behind the printer ➞ Step 6 on p. 7-17
a
b
Transfer Belt
a
b
 

Service Call7-28
Troubleshooting
7
Service Call
When the printer malfunctions and the problem cannot be resolved, the Alarm 
indicator (red) illuminates and the following service call is displayed in the Printer 
Status Window.
If the service call appears, cycle the power of the printer using the following 
procedure. This may clear the message.
1Turn the printer off, wait for 3 or more seconds, then turn the 
printer on again.
If the message does not reappear, continue using the printer as normal. If...

Service Call7-29
Troubleshooting
7
2Note down the error code displayed in the Printer Status 
Window.
3Press the power switch to turn the printer off a, remove the 
USB cable 
b, and disconnect the power plug from the power 
outlet 
c.
4Contact your local authorized Canon dealer.
When contacting your Canon dealer, please report the problems you 
experienced and the error code that you wrote down.
a
bc
 

Print Quality Problems7-30
Troubleshooting
7
Print Quality Problems
If any problem occurs while you are using the printer, take the following measures 
depending on the symptoms.
IMPORTANT
•If a message appears in the Printer Status Window, follow the directions in the message.
•In the case of a paper jam, refer to Paper Jams, on p. 7-4.
•If a symptom occurs that is not mentioned in this section, or if none of the solutions listed 
here solve the problem, or if you cannot determine the cause of the...

Print Quality Problems7-31
Troubleshooting
7
Cause 2 The last printed page comes out dark in color.
Remedy Set the [Special Print Mode] in the printer driver to [Special Settings 3]. If this 
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking 
[Finishing Details] in the [Finishing] sheet.
Cause 3 The paper is too thin.
Remedy 1 Set the [Paper Type] in the printer driver to [Plain Paper].
Open the [Paper Source]...

Print Quality Problems7-32
Troubleshooting
7
The printing is uneven.
Cause 1 Paper is too moist or too dry.
Remedy Replace the paper with new paper and print again. (See Paper Requirements, 
on p. 2-2.)
Cause 2 The toner cartridge is nearing the end of its life.
Remedy Open the [Consumables/Counters] dialog box, and replace the toner cartridge 
that is almost empty with a new cartridge. (See Replacing Toner Cartridges, 
on p. 5-2.)
The front or back of printouts are stained with black dots.
Cause The...

Print Quality Problems7-33
Troubleshooting
7
Spots or streaks appear on black parts of the printed images.
Cause The printer is installed in a humid environment.
Remedy Set the [Special Print Mode] in the printer driver to [Special Settings 4]. If this 
solves the problem, set the [Special Print Mode] back to [Off].
Update the [Special Print Mode] in the [Finishing Details] dialog box by clicking 
[Finishing Details] in the [Finishing] sheet.
Images in which two or more colors are overlaid come out...

Print Quality Problems7-34
Troubleshooting
7
Cause 2 The paper is not loaded in the correct position.
Remedy Load the paper properly. (See Printing from the Multi-purpose Tray, on p. 2-15, 
Printing from the Paper Cassette, on p. 2-34.)
Cause 3 A document with no margins was printed.
Remedy Data cannot be printed within a 5 mm margin (10 mm for envelopes) on all sides 
of the paper.  Therefore, you should secure a margin of 5 mm or more (10 mm 
or more for envelopes) around the data.
Print position is...

Print Quality Problems7-35
Troubleshooting
7
Paper comes out completely black.
Cause The drum in the drum cartridge has deteriorated.
Remedy Replace the drum cartridge with new one. (See Replacing the Drum 
Cartridge, on p. 5-18.)
Toner does not fix onto paper completely.
Cause 1 Paper is inappropriate.
Remedy Replace the paper with paper that can be used with this printer. (See Paper 
Requirements, on p. 2-2.)
Cause 2 Coarse paper is being used.
Remedy 1 Change the [Paper Type] in the printer driver to...