Canon Lbp 3460 User Guide

							7-34Service Call Display
Troubleshooting
7
Service Call Display
When a problem has occurred and the printer does not work properly, the service 
call shown in the figure appears:
1Tu rn the power OFF, wait for 10 seconds or longer, and then 
turn it ON again.
If the message does not reappear, the printer can be used as normal. If the error 
message still appears, proceed to the next step.
MessageCauseRemedy
(n represents a number) A problem has 
occurred inside the 
printer.Cycle the power of the printer using the 
fo
llowing procedure. If the message does 
not disappear after cycling the power of 
the printer several times, contact your 
local authorized Canon dealer.
(n represents a number) A problem has 
occurred with the 
fixing unit of the 
printer.
Pe
rform the following procedures from 
the Step 2 to contact your local 
authorized Canon dealer.
(nn represents two-digit 
alphanumeric characters) A problem has 
occurred while the 
printer is processing 
print data.
Cycle the power of the printer using the 
fo
llowing procedure.
Ennn-nnnn
E001-nnnn
E003-nnnn
F9-nn PWR OFF>ON
ON
OFF
 
						

							7-35
Troubleshooting
7
Service Call Display
2Note down the eight-digit alphanumeric characters and 
message in the display.
3Tu rn the printer OFF aa a
a,  remove the USB cable bb
b
b, an d then 
disconnect the power plug from the AC power outlet 
c c
c
c.
4Contact your local authorized Canon dealer.
When contacting your Canon dealer, please report the problems and code 
number (eight-digit alphanumeric characters) that you have noted.
a
ab
c
 
						

							7-36When You Cannot Obtain Appropriate Printout Results
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
If any problem occurs while you are using the printer, take the following measures 
depending on the symptoms.
IMPORTANT
•If the printer does not operate properly or an error message appears, see Message 
List, on p. 7-22 and Service Call Display, on p. 7-34.
•When a paper jam occurs, see Paper Jams, on p. 7-4.
•If a symptom that is not indicated in this section occurs, if none of the indicated remedies 
do not solve the problem, or if you cannot determine the problem, contact your local 
authorized Canon dealer.
Problems with the Power or Printer Operation
The printer cannot be turned ON.
Cause The power plug is unplugged from the AC power outlet.
Remedy Plug the power plug into the AC power outlet.
Cause The printer is plugged to an extension cord or multiple power strip.
Remedy Plug the power plug of the printer directly into the AC power outlet on the wall.
Cause The breakers have tripped.
Remedy Reset the breakers on the switch board.
Cause There is a break in the power cord.
Remedy If the printer is turned ON after replacing the power cord with the one that is of 
the same type and is used for other device, there is a break in the power cord. 
In this case, purchase a new power cord and replace it with the broken one.
The printer does not operate.
Cause The printer is offline.
Remedy Press [Online] to turn on the Online indicator. (See Online and Offline, on p. 2-7)
 
						

							7-37
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
Cause There is data remaining in the memory (the Job indicator is on).
Remedy Press [Online] to place the printer offline, then select FORM FEED in the 
RESET menu to output all the data remaining in the memory. (See Canceling a 
Job, on p. 2-9)
Cause The interface cable is disconnected.
Remedy Connect the interface cable firmly to the interface connectors on the computer and printer unit. (See Getting Started Guide)
Cause This printer or any optional accessory is broken.
Remedy Clear the problem referring to the message in the display. (See Message List, on p. 7-22, Service Call Display, on p. 7-34)
All the indicators on the print server are off.
Cause 1 The LAN cable is not connected properly or broken.
Remedy 1 Remove the LAN cable once, then connect it again.
Remedy 2 Replace the LAN cable with another one, then connect it.
Cause 2 The cable is connected to the UP-LINK (cascade) port on the hub.
Remedy 1 Connect the LAN cable to a port with a X mark.
Remedy 2 If the hub has a UP-LINK (cascade) switch, switch to X.
Cause 3 A cross LAN cable is being used.
Remedy 1 Replace the cable with a straight LAN cable.
Remedy 2 Connect the cross LAN cable to the UP-LINK (cascade) port on the hub. If the hub has a UP-LINK (cascade) switch, switch to =.
NOTE
A cross LAN cable is a cable used to connect to a printer and computer directly.
Cause 4 Cannot communicate with the hub.
Remedy 1 Make sure that the power of the hub is on.
Remedy 2 Set network transmission setting for the print server according to the transmission speed of the connected hub. (See ETHERNET DRIVER, on p. 
5-33)
Remedy 3 Replace the hub.
Cause 5 The hardware of the print server is in an abnormal condition.
Remedy Report the problems to your local authorized Canon dealer.
 
						

							7-38
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
The printer stopped printing during a job.
Cause There is data remaining in the memory (the Job indicator is on).
Remedy Press [Online] to place the printer offline, then select FORM FEED in the 
RESET to output all the data remaining in the memory. (See Canceling a Job, 
on p. 2-9)
The indicators on the control panel do not come on.
Cause 1 The printer is not ON.
Remedy Turn the printer ON.
Cause 2 The printer is in Power Save Mode.
Remedy The printer will be ready to print after you send print data or press any key on the control panel.
The keys on the control panel do not function.
Cause There is data remaining in the memory (the Job indicator is on).
Remedy Press [Online] to place the printer offline, then select FORM FEED in the RESET menu. (See Canceling a Job, on p. 2-9)
A paper jam occurs each time you print.
Cause 1 The amount of the paper loaded in the paper cassette or multi-purpose tray exceeds the load limitation.
Remedy Reduce the amount of paper to within the load limitation and print again. (See 
Printing from the Paper Cassette, on p. 3-21, Printing from the Multi-purpose 
Tray , on p. 3-38)
Cause 2 Paper is not loaded properly in the paper cassette or multi-purpose tray.
Remedy Load the paper properly and print again. (See Printing from the Paper 
Cassette, on p. 3-21, Printing from the Multi-purpose Tray, on p. 3-38)
Cause 3 Unusable paper is loaded in the paper cassette or multi-purpose tray.
Remedy Replace the paper with one that can be used and print again. (See Paper Requirements, on p. 3-2)
 
						

							7-39
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
Cause 4 You are using UFR II Printer Driver, and you loaded custom paper of its long 
edges 215.9 mm or less and printed when TRAY PAPER SIZE, CASSETTE1 
SIZE, or CASSETTE2 SIZE in the FEEDER MENU options in the SETUP menu 
was set to MIXED SIZE.
Remedy Load the paper in landscape orientation, then print again.
Cause 5 There is still jammed paper inside the printer.
Remedy Remove any jammed paper and print again. (See Paper Jams, on p. 7-4)
Problems with the Printout Results
Unreadable characters are printed.
Cause 1 The data is printed from Windows without the supplied printer driver installed for 
Windows.
Remedy Install the supplied printer driver for Windows, then print again.
Cause 2 The printer setting in the DOS application is not appropriate.
Remedy Specify the printer setting in the DOS application to the one that is compatible with this printer.
A blank page cannot be printed.
Cause PAPER SAVE is set to ON.
Remedy When printing a blank page, set PAPER SAVE (p. 5-38, p. 5-42) to OFF.
The last page cannot be printed.
Cause The command that notifies of the end of the data is not sent from the \
computer (the Job indicator is on).
Remedy Press [Online] to place the printer offline, then select FORM FEED in the RESET menu (If you print using an application that does not have a printing 
function, the last page in which data is less than one page remains in t\
he 
memory). (See Canceling a Job, on p. 2-9)
 
						

							7-40
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
The data lies outside the paper.
Cause 1 You are using UFR II Printer Driver, and you loaded custom paper of its long 
edges 215.9 mm or less and printed when TRAY PAPER SIZE, CASSETTE1 
SIZE, or CASSETTE2 SIZE in the FEEDER MENU options in the SETUP menu 
was set to MIXED SIZE.
Remedy Load the paper in landscape orientation, then print again.
Cause 2 Paper of the size smaller than the data size is loaded.
Remedy Load the paper of the size that matches the data size or print the data in the 
reduced size that matches the paper size.
Cause 3 The position of the paper is incorrect.
Remedy Load the paper properly and print again. (See Printing from the Paper Cassette, on p. 3-21, Printing from the Multi-purpose Tray, on p. 3-38)
Cause 4 A document with no margins was printed.
Remedy 1 Secure a margin of 5 mm or more (10 mm or more for envelopes) around the data, then print again (Data cannot be printed within a 5 mm margin (10 mm for 
envelopes) on all sides of the paper). (See the instruction manual supplied with 
your application)
Remedy 2 If you select the [Print with Upper Left of Sheet as Starting Point] check box in 
the [Finishing Details] dialog box in the printer driver, the printer prints with its 
printable area expanded. However, data may be printed with the edges missing.
The printing position is skewed.
Cause 1 GUTTER, OFFSET Y, or OFFSET X in the LAYOUT MENU options in the SETUP menu is specified.
Remedy Set GUTTER, OFFSET Y, or OFFSET X in the LAYOUT MENU options in the SETUP menu to 0, and then print again.
Cause 2 Top Margin and Paper Position in the application are not specified properly.
Remedy Specify the settings for Top Margin and Paper Position in the application properly, and then print again. (See the instruction manual supplied with your 
application)
 
						

							7-41
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
The next page is printed from halfway across the previous page.
Cause Line Spacing or Lines/Page in the application is not specified properly.
Remedy Specify the settings for Line Spacing and Lines/Page in the application so 
that data fits in one page, and print again. (See the instruction manual supplied 
with your application)
Data is printed with its size reduced.
Cause The printer is set to reduce the print size.
Remedy Confirm the setting for [Manual Scaling] in the printer driver.
Paper comes out wrinkled.
Cause 1 Paper is loaded in the paper cassette or multi-purpose tray at an angle.
Remedy Load the paper in the paper cassette or multi-purpose tray straight. (See 
Loading Paper in the Paper Cassette, on p. 3-23, Loading Paper in the 
Multi-purpose Tray, on p. 3-39)
Cause 2 Paper is damp since the paper has been stored in unsuitable condition.
RemedyReplace the paper with new one and print again. (See Paper Requirements, 
on p. 3-2)
P aper curls.
Cause 1 Paper is damp since the paper has been stored in unsuitable condition.
Remedy Replace the paper with new one and print again. (See Paper Requirements, 
on p. 3-2)
Cause 2 Paper is inappropriate.
Remedy Replace the paper with one that can be used with this printer. (See Paper Requirements, on p. 3-2)
Cause 3 The paper is too thin.
Remedy Set [Paper Type] to [Plain L] in the printer driver.In order to specify the setting for [Paper Type], display the [Paper Source] sheet.
Cause 4 Paper that curls easily is output to the face-down output tray.
RemedyWhen printing transparencies or envelopes that curl easily, switch an output tray 
to the face-up output tray. 
(See Output Trays, on p. 3-15)
 
						

							7-42
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
Nothing is printed on the paper.
Cause 1 The toner cartridge was installed with the sealing tape still attached.
Remedy Take the toner cartridge out of the printer, pull out the sealing tape, and reinstall 
the toner cartridge. (See Replacing the Toner Cartridge, on p. 6-2)
Cause 2 Multiple sheets of paper were fed at a time.
Remedy Align the paper stack in the paper cassette or multi-purpose tray properly and load it again. If you are using transparencies or labels, fan them thoroughly and 
load them again. (See Printing from the Paper Cassette, on p. 3-21, Printing 
from the Multi-purpose Tray, on p. 3-38)
Cause 3 A problem has occurred inside the printer.
Remedy 1 If  is displayed in the display, turn the power OFF, wait for 10 seconds or longer, and then turn the power ON again. This may clear the 
message.
Remedy 2 If the message does not disappear even after applying the Remedy 1, contact your local Canon dealer for servicing.
 
Print Quality Problems
White streaks appear.
Cause 1 The toner cartridge has run out of toner.
Remedy Replace the toner cartridge with a new one. (See Replacing the Toner 
Cartridge, on p. 6-2)
Cause 2 The drum in the toner cartridge has deteriorated.
Remedy Replace the toner cartridge with a new one. (See Replacing the Toner Cartridge, on p. 6-2)
Printed pages have white specks.
Cause 1 Appropriate paper is not being used.
Remedy Replace the paper with one that can be used and print again. (See Paper Requirements, on p. 3-2)
Cause 2 Paper is damp since the paper has been stored in unsuitable condition.
Remedy Replace the paper with new one and print again. (See Paper Requirements, on p. 3-2)
 
						

							7-43
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
Cause 3 The drum in the toner cartridge has deteriorated.
Remedy Replace the toner cartridge with a new one. (See Replacing the Toner 
Cartridge, on p. 6-2)
The overall print result is faint.
Cause 1 The setting for the toner density is not appropriate.
Remedy Adjust DENSITY (See p. 5-28) in the QUALITY MENU options in the SETUP menu.
Cause 2 TONER SAVE in the QUALITY MENU options in the SETUP is set to ON.
Remedy Set TONER SAVE (See p. 5-28) in the QUALITY MENU options in the SETUP menu to OFF.
The overall print result is dark.
Cause 1 The setting for the toner density is not appropriate.
Remedy Adjust DENSITY (See p. 5-28) in the QUALITY MENU options in the SETUP menu.
Cause 2 The printer is exposed to direct sunlight or strong light.
Remedy Move the printer to a place where it will not be exposed to direct sunlight or strong light. Alternatively, move the strong light source away from the printer.
The print is uneven.
Cause 1 The toner cartridge has run out of toner.
Remedy Replace the toner cartridge with a new one. (See Replacing the Toner Cartridge, on p. 6-2)
Cause 2 Paper is too moist or too dry.
Remedy Replace the paper with appropriate one and print again. (See Paper Requirements, on p. 3-2)
Cause 3 The toner cartridge has deteriorated or is damaged.
Remedy Replace the toner cartridge with a new one. (See Replacing the Toner Cartridge, on p. 6-2)