Canon Lbp 3460 User Guide

							7-14
Troubleshooting
7
Paper Jams
14Close the front cover.
Close the front cover completely until it clicks.
15Pull out the paper cassette.
 
						

							7-15
Troubleshooting
7
Paper Jams
If the paper feeder is installed, pull out the paper cassette of the pap\
er feeder 
also.
16Push any jammed paper downward slowly and forcefully to 
remove it.
In case of the printer unit
 
						

							7-16
Troubleshooting
7
Paper Jams
In case of the paper feeder
If you have not been performing 2-sided printing, proceed to Step 20.
IMPORTANT
Do not touch the feed rollers (A) in the printer unit and paper feeder. This may 
result in damage to the printer or printer error.
(A)
 
						

							7-17
Troubleshooting
7
Paper Jams
17Open the duplex print transport guide.
Press the green toner cover release tab (A) as shown in the figure.
18Remove any jammed paper by pulling it in the direction of the 
arrow.
(A)
 
						

							7-18
Troubleshooting
7
Paper Jams
19Close the duplex print transport guide.
Close both sides of the duplex print transport guide firmly.
IMPORTANT
Make sure that the duplex print transport guide is closed completely. If the duplex 
print transport guide is not closed completely, this may result in misfeeds or paper 
jams.
20Set the paper cassette in the printer.
Push the paper cassette into the printer firmly until the front side of the paper 
cassette is flush with the front surface of the printer.
 
						

							7-19
Troubleshooting
7
Paper Jams
If the paper feeder is installed, set the paper cassette of the paper fe\
eder also.
21Open the front cover.
While pressing the lever on the top of the front cover, open it gently.
 
						

							7-20
Troubleshooting
7
Paper Jams
22Take the toner cartridge out of the protective bag.
23Push the toner cartridge into the printer until it touches the 
back of the printer while aligning (A) on both sides of the 
toner cartridge with the toner cartridge guides inside the 
printer.
(A)
(A)
 
						

							7-21
Troubleshooting
7
Paper Jams
24Close the front cover.
Close the front cover completely until it clicks.
 
						

							7-22Message List
Troubleshooting
7
Message List
When the printer cannot continue printing for some reason (an error status), the 
printer beeps, the Message indicator comes on, and an error message that 
indicates the description of the error appears in the display. A Warning message 
appears in the display when the printer requires some remedy (a warning status) 
although the job is not affected.
If either of these messages appears, perform the following procedures according to 
the message.
NOTE
•When multiple warnings are occurring at the same time, the Waning messages appear 
by  rotation.
•When the printer is in error status and warning status at the same time, the Waning 
message does not appear.
•If WARNING STEP in the SETUP menu is set to OFF, a message with (Warning 
Message) does not appear even when the printer is in a warning status.
•For a message with the  mark, you can skip the error by pressing [Online] 
and continue printing. However, part of the print data may be missing or it may not be 
printed properly. When you want to stop the process, perform a soft reset to eliminate the 
cause of the error, press [Online], and then print again. Also, you can automatically skip 
the errors to which this mark is attached by setting AUTO ERROR SKIP in the SETUP 
menu to ON.
 (n represents a number)
Cause A problem has occurred inside the printer.
Remedy Solve the problem following the instructions in Service Call Display (See p. 
7-34).

Cause 1 The temperature of the fixing unit exceeded a fixed value after printing (especially paper with a narrower width) continuously.
Remedy Please wait a moment. The printer cools down the fixing unit automatically. It resumes the job after finishing the cool down process.
 
						

							7-23
Troubleshooting
7
Message List
Cause 2 When printing after the paper is changed from narrower one to wider one, the 
printer cools down the fixing unit so that the print quality is maintained.
Remedy Please wait a moment. The printer cools down the fixing unit automatically. If the message appeared during printing, it resumes the job after finishing the cool 
down process. If the message appeared after the job, the message disappears 
and the printer stops operation after the cool down process, and the printer 
becomes ready to print.

Cause 1 The optional paper feeder is not installed properly.
Remedy Turn the power OFF, install the paper feeder properly, and then turn it ON again. (See Getting Started Guide)
Cause 2 The optional paper feeder is installed or removed when the printer is ON.
Remedy Turn the power OFF, install or remove the paper feeder, then turn the printer ON again. (See Getting Started Guide)
Cause 3 The connector of the optional paper feeder is disconnected.
Remedy Turn the printer OFF, unplug the power plug from the AC power outlet and contact your local authorized Canon dealer.
Cause 4 A paper feeder that is not for this printer is installed.
Remedy Turn the power OFF, install the paper feeder for this printer, and then turn it ON again. (See Getting Started Guide)

Cause Paper of the size specified in the application is not loaded in the paper source (in all the paper sources when PAPER SOURCE is set to AUTO; in the specified 
paper source when the setting is fixed).
Remedy 1 Refill or load paper.
Remedy 2 Press [Feeder Selection], then select other paper source for the same paper size or larger paper size. (See Selecting a Paper Source, on p. 3-12)

Cause The front cover is open.
Remedy Close the front cover firmly. If the printer is not online, press [Online].