Canon Lbp 3460 User Guide

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Troubleshooting
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Message List

Cause Paper is jammed inside the printer
Remedy Remove the jammed paper and set the paper cassette and covers to the 
original position. If the printer is not online, press [Online]. (See Paper Jams, 
on p. 7-4)
IMPORTANT
•If paper jams have occurred at multiple areas at the same time, the areas appear in the 
display by rotation.
•If you have removed the jammed paper without opening any cover, be sure to open and 
close the front cover once, and then press [Online].

Cause The toner cartridge is not installed or installed improperly.
Remedy Install the toner cartridge properly. (See Replacing the Toner Cartridge, on p. 6-2)
 (Warning Message)
Cause The toner cartridge needs to be replaced soon.
Remedy You can continue printing for a while, however, have a new toner cartridge available. If you print a large amount of data or white patches appear on the 
images even after applying this remedy, replace the toner cartridge with a new 
one. If the printer is not online after closing the front cover, press [Online]. (See 
Replacing the Toner Cartridge, on p. 6-2)

Cause The toner cartridge needs to be replaced soon.
Remedy Press [Online]. You can continue printing for a while, however, have a new toner  cartridge available. If you print a large amount of data or white patches appear 
on the images even after applying this remedy, replace the toner cartridge with 
a new one. If the printer is not online after closing the front cover, press [Online]. 
(See Replacing the Toner Cartridge, on p. 6-2)
NOTE
The message takes several seconds to disappear after the toner cartridge is installed.
 
						

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Troubleshooting
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Message List

Cause Paper of the size or type that cannot be fed from the multi-purpose tray or paper 
cassette is specified.
Remedy 1 If a paper source is specified, press [Select Feeder], then set PAPER SOURCE to AUTO.
Remedy 2 Press [Select Feeder], select a paper source from which paper of the specified size or type can be fed, then load paper.
Remedy 3 Specify the settings for STD PAPER SIZE and STD PAPER TYPE in the FEEDER MENU options in the SETUP menu to the size or type of paper that 
can be loaded in the paper source.
Remedy 4 Press [Online], then print from the currently selected paper source. However, this may result in deterioration in print quality.
 (Warning Message)
Cause The toner cartridge has reached the end of its life, or there is a possibility that a toner cartridge whose life has once reached the end is installed.
Remedy 1 Check if there is any problem with the toner cartridge.
Remedy 2 If  appears and there is a problem with the print quality even after applying the Remedy 1, remove the toner cartridge and replace it 
with a new one. (See Replacing the Toner Cartridge, on p. 6-2)
 (Warning Message)
Cause There is a possibility that the toner cartridge is not installed properly.
Remedy 1 Remove the toner cartridge, then reinstall it properly.
Remedy 2 If  appears and there is a problem with the print quality  even after applying the Remedy 1, remove the toner cartridge and replace it 
with a new one. (See Replacing the Toner Cartridge, on p. 6-2)
 
Cause The memory for registering overlay forms and custom characters has run out  and overflowed.
Remedy 1 The printer continues printing by pressing [Online]. However, the overflowed data cannot be registered.
Remedy 2 Perform a soft reset using the RESET menu, increase the free space of RAM using the following procedure, register the data again, and then print again.
 
						

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Troubleshooting
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Message List •
P
erform a hard reset or cycle the power of the printer (Be aware that all the 
data in the memory will be deleted).
•Install an optional expansion RAM module. (See Getting Started Guide)
 
Cause The work memory required for the printer process has run out while the system  is processing the data (mainly the graphics data and text data).
Remedy 1 The printer continues printing by pressing [Online]. However, the data with which an error has occurred is not printed properly.
Remedy 2 Perform a soft reset using the RESET menu, and then increase the free space of RAM using the following procedure.
•Perform a hard reset or cycle the power of the printer (Be aware that all the 
data in the memory will be deleted).
•Install an optional expansion RAM module. (See Getting Started Guide)
 
Cause The specified emulation does not exist.
Remedy Press [Online] to continue printing from the next data. However, the data with  which an error has occurred is not printed.
 
Cause 1 The work memory has run out while the system is processing the data.
Remedy The printer continues printing by pressing [Online]. However, the data with which an error has occurred may not be printed properly.
Cause 2 (If this error has occurred while the printer is ON) The amount of memory specified in NVRAM could not be secured because the memory construction 
had been changed (The expansion RAM is removed).
Remedy 1 The printer continues printing by pressing [Online]. However, the data may not be printed properly due to the change of the memory construction.
IMPORTANT
The memory construction of NVRAM is rewrote to a securable value when  appears.
Remedy 2 After turning the printer OFF, restore the memory to the original condition (install the removed RAM), and then print again. (See Getting Started Guide)
Remedy 3 Set EXT.RX BUFFER (See p. 5-34) in the INTERFACE MENU options in the SETUP menu to OFF and then print again.
 
						

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Troubleshooting
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Message List
 
Cause 1 Paper on which automatic 2-sided printing cannot performed is selected.
Remedy Select a standard paper size for the paper source and paper size setting in the 
computer, and then print again.
Cause 2 The memory for performing 2-sided printing cannot be secured.
Remedy Increase the free space of RAM using the following procedure, then print again.
•Delete the registered data.
•Install an optional expansion RAM module. (See Getting Started Guide)
Cause 3 The printer received data for 2-sided printing on which the printer cannot perform automatic 2-sided printing.
Remedy 1 The printer continues printing by pressing [Online]. However, the data on each side is printed on two pages.
Remedy 2 Perform a soft reset in the RESET menu, change the paper size of the data to the one on which the printer can perform 2-sided printing, and then print again.
 
Cause The work memory for each operation mode cannot be secured.
Remedy 1 The printer continues printing by pressing [Online]. However, the data with which an error has occurred is not printed properly.
IMPORTANT
When you continue printing by pressing [Online], be aware that the data of overlay or 
macro that is already registered may be deleted.
Remedy 2 Perform a soft reset in the RESET menu, increase the free space of RAM using the following procedure, and then print again.
•Perform a hard reset or cycle the power of the printer (Be aware that all the 
data in the memory that the printer has received will be deleted).
•If you are using UFR II Printer Driver, install an optional expansion RAM 
module. However, the problem may not be solved even after the expansion 
RAM module is installed.
 
Cause The number of the documents in a job has exceeded 16.
Remedy The printer continues printing by pressing [Online]. However, the job with which  an error has occurred is not printed.
 
						

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Troubleshooting
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Message List
 
Cause The printer cannot process the data because it is too complicated.
Remedy 1 The printer continues printing by pressing [Online]. However, the printer prints 
with the image quality level being lowered.
Remedy 2 Perform a soft reset in the RESET menu, set GRADATION LEVEL (See p. 5-27) in the QUALITY MENU options in the SETUP menu to STANDARD, and then 
print again.
Remedy 3 If you want to print without the image quality level being lowered, install an optional expansion RAM module, and then print again. (See Getting Started 
Guide)
 
Cause Because spool memory has run out, the printer cannot print.
Remedy 1 The printer continues printing by pressing [Online]. However, the page with which an error has occurred are not printed.
Remedy 2 Perform a soft reset in the RESET menu, specify the paper size smaller, and then print again.
Remedy 3 Perform a soft reset in the RESET menu, set GRADATION LEVEL (See p. 5-27) in the QUALITY MENU options in the SETUP menu to STANDARD, and then 
print again.
Remedy 4 If 2-SIDED PRINT. in the FEEDER MENU options in the SETUP menu is set to ON, specify OFF, and then print again.
Remedy 5 Change the setting for HALFTONES (See p. 5-28) in the QUALITY MENU options in the SETUP menu, and then print again.
Remedy 6 Install an optional expansion RAM module, then print again. (See Getting Started Guide)

Cause 1 The size of the paper loaded in the multi-purpose tray or paper cassette is different from the setting for TRAY PAPER SIZE, CASSETTE1 SIZE, or 
CASSETTE2 SIZE specified from the computer or control panel.
Remedy Match the size specified in TRAY PAPER SIZE (See p. 5-17) and the size of the loaded paper, and then press [Online].
 
						

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Troubleshooting
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Message List
Cause 2 You are using UFR II Printer Driver, and you loaded custom paper of its long 
edges 215.9 mm or less and printed when TRAY PAPER SIZE, CASSETTE1 
SIZE, or CASSETTE2 SIZE in the FEEDER MENU options in the SETUP menu 
was set to MIXED SIZE.
Remedy Load the paper in landscape orientation, then print again.
Cause 3 SPECIAL MODE J in the USER MAIN. options in the SETUP is set to OFF.
Remedy Set SPECIAL MODE J (See p. 5-36) to ON, then print again.
 
Cause The printer received data in format that it does not support during printing in the 
Raster mode.
Remedy 1 The printer continues printing by pressing [Online]. However, the data may not be printed properly.
Remedy 2 Print again using a printer driver that supports image data formats.
 
Cause There is not sufficient free RAM space to process jobs.
Remedy 1 If you are processing multiple jobs at once, press [Online] to cancel printing, wait for other jobs complete, and then print again.
Remedy 2 If the job data is too large, divide the job and print again.
 
Cause The printer received any unanalyzable data while it is receiving a job, or it timed 
out.
Remedy 1 Press [Online] to cancel printing, then print again.
Remedy 2 A problem may be occurring in the network you are using. Check the status of the network that your are using.
/
Cause Paper was to be output with the printed side facing up during automatic 2-sided printing.
Remedy Close the face-up output tray. The printer resumes printing, and the paper is output to the face-down output tray.
 
						

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Troubleshooting
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Message List
 (Warning Message)
Cause There is a possibility that a toner cartridge whose life has once reached the end 
is installed.
Remedy 1 Check if there is any problem with the toner cartridge.
Remedy 2 If  appears and there is a problem with the print quality even after applying the Remedy 1, remove the toner cartridge and replace it 
with a new one. (See Replacing the Toner Cartridge, on p. 6-2)
 (nn represents two-digit alphanumeric characters)
Cause A problem has occurred and the printer does not operate properly.
Remedy Cycle the power of the printer. If the message appears even after cycling the  power of the printer, note down the message in the display, and contact your 
local authorized Canon dealer.
 (nn represents two-digit alphanumeric characters)
Cause A problem has occurred and the printer does not operate properly.
Remedy Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your 
local authorized Canon dealer.
 (nn represents two-digit alphanumeric characters)
Cause A problem has occurred and the printer does not operate properly.
Remedy Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your 
local authorized Canon dealer.
 (nn represents two-digit alphanumeric characters)
Cause A problem has occurred and the printer does not operate properly.
Remedy Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your 
local authorized Canon dealer.
 
						

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Troubleshooting
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Message List

Cause The page cannot be laid out because the memory has run out.
Remedy 1 Set [Graphics Mode] in UFR II Printer Driver to [Raster Mode], then print again. 
(See Help of UFR II Printer Driver)
Remedy 2 After performing a soft reset using the RESET menu, perform a hard reset to increase the free memory space or cycle the power of the printer, and then print 
again. (Be aware that all the data in the memory that the printer has received 
will be deleted.)
Remedy 3 Perform Error Skip, then continue printing. However, the data with which an error has occurred is not printed properly.

Cause Any job is sent from a UFR II Printer Driver that this printer does not support.
Remedy 1 Change the version of the UFR Printer Driver to that this printer supports, and then print again.
Remedy 2 Perform Error Skip, then continue printing. However, the data with which an error has occurred is not printed properly.

Cause Invalid data is sent when printing using UFR II Printer Driver.
Remedy 1 Press [Online] to continue printing from the next data. However, the page with which an error has occurred and its subsequent pages are not printed.
Remedy 2 Confirm the data to be printed, then print again.
 (nn represents two-digit alphanumeric characters)
Cause A problem has occurred and the printer does not operate properly.
Remedy Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your 
local authorized Canon dealer.
 
						

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Troubleshooting
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Message List
 
Cause The registered fonts used for creating overlay forms had been deleted during 
printing.
Remedy 1 The printer continues printing by pressing [Online]. However, unregistered fonts are not printed.
Remedy 2 Register the fonts in the memory again or create a form using usable registered fonts, and then print again.
ON> (nn represents two-digit alphanumeric characters)
Cause A problem has occurred while the printer is processing print data.
Remedy Cycle the power of the printer. If the message appears even after cycling the 
power of the printer, note down the message in the display, and contact your 
local authorized Canon dealer.
 
Cause Because of too many fonts to be registered, the field (font table) for registering font information has run out and overflowed.
Remedy The printer continues printing by pressing [Online]. However, the page with 
which an error has occurred is not printed properly.
 
Cause There is some font with its size exceeds the pseudo-scalable font size.
Remedy Perform Error Skip, then continue printing. However, the characters with which an error has occurred are not printed properly.
 
Cause There is a character in which the number of coordinate points on the contour lines exceeds the limitation of a pseudo-scalable font.
Remedy Perform Error Skip, then continue printing. However, the characters with which an error has occurred are not printed properly.
 
						

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Troubleshooting
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Message List

Cause The paper of the size specified in the application is not loaded in the paper 
cassette or multi-purpose tray, or the paper source for the different paper size is 
selected.
Remedy 1 Load the paper of the size selected in the application (or the one specified by scaling factors). (See Printing from the Paper Cassette, on p. 3-21)
Remedy 2 If you are using the multi-purpose tray, check the size of the paper in the multi-purpose tray, and when the size does not match the size specified in the 
application (or the one specified by scaling factors), specify the setting properly. 
(See Printing from the Multi-purpose Tray, on p. 3-38)
Remedy 3 Press [Feeder Selection], then select the paper cassette in which the paper of  the matched size is loaded. (See Selecting a Paper Source, on p. 3-12)
Remedy 4 Press [Online], then print to the currently loaded paper forcibly. If you are using multi-purpose tray, the paper size setting for the multi-purpose tray 
automatically changes to the setting specified in the application.
IMPORTANT
If you open the front cover when the message  is displayed, the 
message may disappear. However, be sure to follow the directions in the displayed 
message to change the paper.