Canon LBP 2900 2900i User's Guide

							Installation Problems6-30
Troubleshooting
6
Uninstalling the USB Class Driver
Uninstalling the USB class driver is required when you cannot install the CAPT 
software properly after uninstalling it once or when you cannot uninstall the CAPT 
software.
1Make sure that the computer is connected to the printer with 
the USB cable and that the printer is turned on.
2From the [Start] menu, select [Control Panel], and then click 
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start] menu, select [Settings] ➞ [Control 
Panel], and then click [Add/Remove Programs].
3Make sure that [Canon LBP2900] does not appear in the [Add 
or Remove Programs] dialog box, and then click [ ].
For Windows 98/Me/2000: Make sure that [Canon LBP2900] does not appear in 
the [Add/Remove Programs] dialog box, and then click [ ].
NOTE
If [Canon LBP2900] is displayed in the [Add or Remove Programs] dialog box (the 
[Add/Remove Programs] dialog box for Windows 98/Me/2000), refer to (See If 
Uninstallation Fails, on p. 6-28.) for the procedure for deleting [Canon LBP2900] 
from the [Add and Remove Programs] dialog box (the [Add/Remove Programs] 
dialog box for Windows 98/Me/2000). 
						

							Installation Problems6-31
Troubleshooting
6
4From the [Start] menu, select [Control Panel], and then click 
[Performance and Maintenance] ➞ [System].
For Windows 98/Me/2000: From the [Start] menu, select [Settings] ➞ [Control 
Panel], and then double-click the [System] icon.
For Windows Server 2003: From the [Start] menu, select [Control Panel] ➞ 
[System]. 
						

							Installation Problems6-32
Troubleshooting
6
5Click [Hardware] ➞ [Device Manager], and then double-click 
[Universal Serial Bus controllers].
For Windows 98/Me: Display the [System Properties] dialog box, click the 
[Device Manager] tab, and then double-click [Universal Serial Bus controllers].
6Select [USB Printing Support], then select [Uninstall] in the 
[Action] menu.
On Windows 98 select [Canon LBP2900]; and on Windows Me select [Canon 
CAPT USB Device]; and then click [Remove]. 
						

							Installation Problems6-33
Troubleshooting
6
IMPORTANT
•You cannot install the printer driver properly if the USB class driver is listed under 
[Other Devices]. Depending on your OS, select [Canon LBP2900], [Canon CAPT 
USB Device] or [Unknown Device] and delete it.
•Do not delete any other devices or device drivers. If you delete the wrong thing by 
mistake, Windows may not be able to startup properly.
•If the USB Class Driver is not installed properly, [USB Printing Support]
(on Windows 2000/XP/Server 2003), [Canon CAPT USB Device] (on Windows 
Me), or [Canon LBP2900] (on Windows 98) will not be displayed.
7When the [Confirm Device Removal] dialog box appears, click 
[OK].
8Click [ ].
[Device Manager] closes.
9Disconnect the USB cable from the computer, then restart 
Windows.
After Windows restarts, reinstall the CAPT software. (See Installing the CAPT 
Software, on p. 3-4.) 
						

							Installation Problems6-34
Troubleshooting
6
Problems During Local Installation
When you install the printer driver from CD-ROM, the printer is not automatically detected 
even when it is turned on.
Cause 1 The USB cable has already been connected and the printer is turned on before 
installing the printer driver.
Remedy Turn the printer off then turn it back on again.
Cause 2 The printer is turned off.
Remedy Turn the printer on.
Cause 3 The USB cable is not connected properly.
Remedy Make sure that the printer and computer are connected properly with the USB 
cable.
Cause 4 An inappropriate USB cable is being used.
Remedy Use a USB cable that matches the USB interface on the printer. The USB 
interface on this printer is USB 2.0 High-Speed (Windows 2000/XP/Server 2003 
only), USB Full-Speed (USB 1.1 equivalent).
Cause 5 You cannot install from CD-ROM Setup.
Remedy Install using Plug and Play. (See Installing with Plug and Play, on p. 3-10, p. 
3-25 or p. 3-37)
Problems Installing a Shared Printer
You cannot find the print server to connect to.
Cause 1 The print server has not been started up.
Remedy Start up the print server.
Cause 2 The printer is not configured as a shared printer.
Remedy Configure the printer as a shared printer using the [Printer Properties] dialog 
box on the print server.
Cause 3 You do not have permissions to access the print server or printer.
Remedy Ask your network administrator to change the user permissions. 
						

							Miscellaneous Problems6-35
Troubleshooting
6
Miscellaneous Problems
 The LBP2900/2900i does not function properly.
Cause 1 The LBP2900/2900i is not configured as the default printer.
Remedy Set it to the default printer.
Cause 2 The CAPT software may not be installed properly.
Remedy To check whether the CAPT software is installed correctly or not, try printing 
from an application. If the printing does not work properly, uninstall the CAPT 
software and then reinstall it (see Uninstalling the CAPT software, on p. 3-72,  
Installing the CAPT Software, on p. 3-4).
 You cannot use Adobe Type Manager (ATM) Fonts.
Cause You cannot use Adobe Type Manager (ATM) fonts with this printer
Remedy Only use fonts that can be used with this printer. 
CD-ROM Setup does not appear automatically.
Cause 1 The [Always Display when CD-ROM is Inserted] option is not selected in 
CD-ROM Setup.
Remedy Right-click on the CD-ROM drive in [My Computer] and select [Open] to start 
CD-ROM Setup manually. Select [Always Display when CD-ROM is Inserted].
Cause 2 [Auto insert notification] is not selected. (Windows 98/Me only)
Remedy Display the properties for the CD-ROM drive from [Device Manager] and select 
[Auto insert notification] in the [Settings] sheet.
The error message [File not found on CD-ROM.] appears when CD-ROM Setup starts up.
Cause The program is loaded from the hard disk.
Remedy Search for the file [CNAB4MNU.EXE] using the search function of your 
computer, delete the CNAB4MNU.EXE file from the hard disk, and then start up 
CD-ROM Setup from the supplied CD-ROM LBP2900/2900i User Software. 
						

							Miscellaneous Problems6-36
Troubleshooting
6
The message [Specified Paper Incorrect] appears in the Printer Status Window.
Cause 1 The [Output Size] setting of the current print job is different from the [Output 
Size] setting of the previous job.
Remedy To print on the paper currently loaded in the printer, click [ ] (Error 
Recovery) in the Printer Status Window. To print on different paper than the 
paper currently loaded in the printer, reload the new paper then click [ ] 
(Error Recovery) in the Printer Status Window.
Cause 2 [Detect Paper Size in Multi-purpose Tray] is selected.
Remedy If you clear the checkmark from the [Detect Paper Size in Multi-purpose Tray] 
checkbox, printing continues on the paper that is currently loaded in the printer 
without displaying a message, regardless of the [Output Size] setting.
You can adjust the [Detect Paper Size in Multi-purpose Tray] setting in the 
[Finishing Details] dialog box by clicking [Finishing Details] in the [Finishing] 
sheet.
If you are using the printer sharing function on your computer, it takes a long time for the 
Printer Status Window to obtain the printer status.
Cause If you are using Windows XP Service Pack 2 or another operating system 
equipped with Windows Firewall as a print server, communication with the client 
computers is blocked by Windows Firewall.
Remedy Start the print server and configure Windows Firewall to unblock 
communications with the client computers. (See Windows Firewall, on p. 7-8)
When you are using the printer sharing function from the computer, the printer status does 
not display correctly in the Printer Status Window.
Cause The client computer is installed with an operating system equipped with 
Windows Firewall, such as Windows XP Service Pack 2, and Windows Firewall 
is blocking communication with the print server.
Remedy Configure Windows Firewall to unblock communication with the server. (See 
Windows Firewall, on p. 7-8) 
						

							CHAPTER
7-1
7Appendix
This chapter describes the printer specifications and index.
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Hardware Specifications  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
Software Specifications  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3
Printer Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Optional Accessories  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Network Adapter  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-5
NetSpot Device Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Windows Firewall  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Configuring Windows Firewall to unblock communication with client computers . . . . . . . . . . . .7-9
Configuring Windows Firewall to block communication with client computers . . . . . . . . . . . . .7-10
Configuring Windows Firewall to unblock communication with the server  . . . . . . . . . . . . . . . .7-12
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Locating the Serial Number  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16 
						

							Specifications7-2
Appendix
7
Specifications
Hardware Specifications
Type Desktop Page Printer
Printing method Electrophoto Method (On-demand fixing)
Print speed
Plain Paper (64 to 90 g/m2)
LBP2900
When printing A4 continuously
12 pages/min.
*The printing speed drops in steps depending on the 
paper size, paper type, number of pages printed, 
and fixing mode settings. (This is a safety feature 
that prevents damage due to overheating.)
LBP2900i
When printing A4 continuously
11 pages/min.
*The printing speed drops in steps depending on the 
paper size, paper type, number of pages printed, 
and fixing mode settings. (This is a safety feature 
that prevents damage due to overheating.)
Warm-up time 0 seconds (10 seconds or less when the printer is on)
First print time9.3 seconds or less (20°C (68°F), A4 size)
*Time from when print data is received.
Paper SizesMulti-Purpose 
Tr a yA4, B5, A5, Legal, Letter, Executive, Envelope C5, 
Envelope COM10, Envelope DL, Envelope Monarch, 
Custom Paper Size (width 76.2 to 215.9 mm, height 
127.0 to 355.6 mm)
Paper capacity: Approx. 150 sheets (64 g/m
2)
Manual Feed 
Tr a yA4, B5, A5, Legal, Letter, Executive, Envelope C5, 
Envelope COM10, Envelope DL, Envelope Monarch, 
Index Card, Custom Paper Size (width 76.2 to 
215.9 mm, height 127.0 to 355.6 mm)
Paper capacity: 1 sheet
Paper Output Facedown
Output capacity Output tray: Approx. 100 sheets (64 g/m
2) 
						

							Specifications7-3
Appendix
7
Software Specifications
Noise
(Sound value released based 
on ISO9296)Audio Power Level
During standby: Background noise level
During operation: 6.5 B or less
Sound pressure level (Bystander position)
During operation: 48 dB [A] or less
Operating environment
(Printer unit only)Operating environment temperature: 10 to 32.5°C (50 
to 90.5°F)
Humidity: 20 to 80% RH (non-condensing)
Storage environment
(Printer unit only)Storage Temperature Range: 0 to 35°C (32 to 95°F)
Humidity: 10 to 80% RH (non-condensing)
Host interfaceWindows 98/Me: USB Full-Speed (USB1.1 equivalent)
Windows 2000/XP/Server 2003: USB 2.0 Hi-Speed/
USB Full-Speed (USB1.1 equivalent)
Power220 to 240 V (±10%) 50/60 Hz (± 2 Hz)
Power consumption
(at 20
°C or 68°F)Average during operation:  approx. 259W
Average during standby:  approx. 2W
Maximum:  726W or less
Consumables Toner CartridgePrintable pages: Approx. 2,000 pages*
*Canon genuine parts, and for A4 or Letter size paper 
at 5% page coverage using the factory default print 
density setting
WeightMain Printer 
Unit And 
Included PartsMain Printer Unit.................................Approx. 5.7 kg*
Toner Cartridge...................................Approx. 0.7 kg
*Excluding the toner cartridge
ConsumablesToner Cartridge 
(Canon Genuine Parts).......................Approx. 0.7 kg
ItemSpecification
Printing software CAPT (Canon Advanced Printing Technology)
Printable areaThe area on the page excluding a 4 mm top margin, 6 mm 
bottom margin, 5 mm left margin and 5 mm right margin 
(for index card and envelopes, the top, bottom, left and 
right margins are all 10 mm).