Canon Imageclass D550 User Guide

							6-13
Maintenance
  Canon has instituted a worldwide recycling program for cartridges called “The Clean Earth Campaign”. 
This program preserves precious natural resources by utilizing a variety of materials found in the used 
cartridges 
 that are of no further use, to remanufacture new cartridges which, at the same time, keeps the 
environment cleaner by reducing landfill waste. 
 Complete details concerning this program are enclosed in each Cartridge box. 
  
 The Clean Earth Campaign 
 
Ô  THE Canon CARTRIDGE RECYCLING PROGRAM 
 The Canon Cartridge Recycling Program fulfills the first initiative of Canon’s Clean Earth Campaign, which 
 supports four critical environmental areas: 
•   Recycling in the Workplace 
•   Conserving Environmental Resources 
•   Scientific Research and Education 
•   Encouraging Outdoors Appreciation 
  
 The remaining “Clean Earth” initiatives are supported in the U.S. through sponsorships of the National Park Foundation, the Na tional 
Wildlife Federation, and The Nature Conservancy and in Canada through donations to the World Wildlife Fund Canada and The 
Nature Conservancy of Canada. 
  
 Since its inception, The Canon Cartridge Recycling Program has collected huge amount of cartridges that otherwise would have 
been discarded into landfills or similar facilities. 
Instead, this rapidly growing program returns used cartridges to the manufacturing process, thus conserving an array of resources.
Becoming a part of this worthwhile program is easy. When your cartridge is of no further use, simply follow the instructions 
detailed for U.S. or Canadian residents.
We appreciate your support of The Canon Cartridge Recycling Program.
Working together we can make a significant contribution to a cleaner planet. 
•   Cartridges collected through this program are not refilled. 
•   You are not entitled to a tax deduction or rebate for the return of empty cartridges. 
•   This program may be modified or discontinued without notice. 
   
 U.S.A.  PROGRAM 
 Packaging 
 
Ô  Option A-1: Single Box Return 
•   Repackage the empty cartridge utilizing the wrapper and pulp mould end-blocks from the new cartridge’s box. 
•   Place the empty cartridge in the box of your new cartridge. Seal the box. 
   
   Recycling  Used  Cartridges 
 
						

							6-14
Maintenance
 
Ô  Option B: Volume Box Return 
 We encourage you to use this option as a more efficient way to ship cartridges. 
•   Place as many cartridges as possible into one box. Carefully seal the box with tape;
or 
•  Call  1-800-OK-Canon to receive your free eight cartridge collection box. 
   
 
Ô  Option A-2: Multiple Box Return 
 We encourage you to use this option as a more efficient way to ship cartridges. 
•   Complete Option A-1. 
•   Bundle multiple cartridge boxes together securely with tape. 
   
 Please be sure that the shipment does not exceed UPS specifications. 
  Maximum weight = 70 lb. (31.8 kg) 
 Maximum length = 108” (2,743 mm) 
 Maximum girth (length + 2 x width + 2 x height) = 130” (3,302 mm) 
 If your shipment exceeds the above limits, please call 1-800-OK-Canon for special shipping information. 
  
Please Note:
Do not send defective cartridges for replacement.
Defective cartridges under warranty should be exchanged by an authorized dealer or service facility as provided in the 
warranty.
 Shipping 
 Apply the UPS authorized returning label provided in this guide. 
  Residents of Alaska and Hawaii: Do not use the UPS authorized returning label. For Alaska and Hawaii Canon set up alternative 
mail service with the U.S. Postal Service. 
 Please call 1-800-OK-Canon to receive U.S. Postal Service merchandise returning label. 
•   Give the shipment to your UPS driver when you receive your next regular delivery; (UPS may charge a fee for customers who  call UPS to pick up a cartridge shipment if they do not already have a delivery scheduled.)
or 
•   Take the shipment to your local UPS receiving point. 
   
 
						

							6-15
Maintenance
 CANADA PROGRAM-CANADA PROGRAMME 
 
Ô  Option A: Single Box Return 
•   Repackage the empty cartridge utilizing the wrapper and pulp mould end-blocks from the new cartridge’s box. 
•   Place the empty cartridge in the box of your new cartridge. Seal the box. 
•   Apply the Canon Canada Inc./Canada Post label provided in this brochure. Canon’s labels are specially marked so that Canon  pays the postage. 
•   Deposit your empty cartridge in any full size street mailbox or take it to your local Canada Post outlet or franchise. 
   
 
Ô  Option B: Volume Box Return (eight or more cartridges) 
 We encourage you to use this option as a more efficient way to ship cartridges. 
•  Call  1-800-667-2666 to receive your free Canon collection box kit. 
•   The collection box can accommodate eight individual cartridge boxes. 
•   Place your eight individually packaged boxes of empty cartridges into the Canon collection box. Seal the box. 
•   Apply the Canon Canada Inc./Canada Post label provided in this brochure. 
•   Canon’s labels are specially marked so that Canon pays the postage. 
•   Deliver to any local Canada Post outlet or franchise. Customers who hold a Commercial pick-up agreement with Canada Post  may have their collection box picked up. 
   
 Working to preserve endangered species is a long-standing Canon interest. 
 To this end, for every cartridge collected, Canon Canada donates $1, shared equally between World Wildlife Fund Canada and the 
Nature Conservancy of Canada. This donation is utilized in Canada. 
•   For further information about The Clean Earth Campaign in Canada, please call or write to Canon. 1-800-667-2666
Canon Canada Inc.
Corporate Customer Relations
6390 Dixie Road
Mississauga, ON L5T 1P7 
 
						

							6-16
Maintenance   
Before transporting the machine, see “Precautions when 
Transporting the Machine” (àP.6-17)  
 When changing the location of the machine or moving the 
machine for maintenance, be sure to perform the following 
procedure. 
 1  Turn OFF the machine and any connected 
computer. 
     
OFF
OFF  
 2  Disconnect all cables and the power cord from the 
machine. 
     
(1)
(3)
(2)
 
 How to remove the cables and cord 
USB cable* (1) Remove it from the machine.
Power cord (2)  Unplug the power plug from the AC 
power outlet.
(3) Remove it from the machine.
 *  Whether the cable is connected or not varies depending on  your environment. 
  
 3  Fold the paper stopper, and then push the output  tray extension into the machine. 
     
(2)
(1)  
  NOTE  
 If paper is in the output tray 
 Remove the paper from the output tray. 
  
 4  Lift the dust cover. 
  
    
  NOTE  
 If paper is set in the multi-purpose tray 
 Remove the paper from the multi-purpose tray. 
  
  
   Transporting  the  Machine  
 
						

							6-17
Maintenance
 5  Remove any paper from the paper cassette. 
      
  NOTE  
 If the paper guide at the front projects from the paper 
cassette 
 Push the paper guide into the paper cassette. 
  
 6  Lower the dust cover. 
 7  Close the paper cassette. 
  
    
 8  Move the machine. 
 Ensure that all covers and trays are closed, and hold the lift handles 
with the front side of the machine facing you. 
 Check the weight of the machine to carry it safely. 
 
 “Main Specifications” (àP.9-2) 
  
    
       
  
 9  Carefully set the machine down on the new 
installation site. 
 
 NOTE  
 When reinstalling the machine 
 Refer to the supplied Starter Guide. 
  
   Precautions  when  Transporting  the 
Machine 
  IMPORTANT  
 Do not carry the machine with covers or trays open. 
 Make sure that the scanning platform and paper cassette are closed 
before carrying the machine. 
  
  
  CAUTION 
 Set the machine down slowly and carefully. 
 Be careful not to hurt your hands or fingers. 
  WARNING 
 When transporting the machine 
 Be sure to turn off the power switches of the machine 
and your computer, and then unplug the power plug and 
interface cables. 
 Failure to do so can damage the cables or cords, resulting in 
a fire or electrical shock. 
 When transporting the machine long distance 
 To prevent damage to the machine during transportation, 
refer to the following.  •   Remove the toner cartridge. 
•   Securely pack the printer in its original box with the  original packing materials. 
*   If the original box and packing materials are not available,  find an appropriate box along with packing materials and 
pack the machine and the parts appropriately. 
 
						

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Maintenance
 
						

							7-1
Chapter
7
  Troubleshooting   
 This section describes solutions for cases such as paper jam and when problems are not 
solved. 
Clearing Jams 7-2
Document Jams in the Feeder  7-3
Paper Jams Inside the Machine  7-4
Display Message 7-7
Error Codes  7-7
If  Appears  7-8
Troubleshooting 7-9
Check the Following First  7-9
Is the power switched ON?  7-9
Has the power switch been just turned ON?  7-9
Is the machine in Sleep mode?  7-9
Are the settings proper?  7-9
Is the Error indicator on or blinking?  7-9
Does a message appear on the display?  7-10
If You Cannot Solve a Problem 7-10
If a Power Failure Occurs 7-11
If You Cannot Solve a Problem  7-12
Customer Support (U.S.A.)  7-12
Customer Support (Canada)  7-12
Print Result Is Not Good 7-13
Paper Curls  7-13
Paper Creases  7-13
Printing Is Uneven  7-14
White Specks Appear  7-15
The Toner Does Not Fix onto the Paper Well  7-15
The Printed Paper Has Vertical Streaks  7-16
Smudge Marks of Spattering Toner Appear around the Text or 
Patterns 7-17
The Overall Print Result Is Dark  7-17
Copied Lines and Text Appear Faded  7-18
Printed Bar Codes Cannot Be Scanned  7-18
Paper Jams Occur Frequently When Performing 
2-Sided Printing  7-18
 
						

							7-2
Troubleshooting 
Keys to be used for this operation  
 When  appears on the display, a paper jam has 
occurred in the feeder or inside the machine. To remove the 
jammed document or paper, follow the instructions on the 
display. Press [
] to view the next step.      
 
  Paper jam.
Press [  ] to
display steps.
 
   “Document Jams in the Feeder” (àP.7-3) 
 
  “Paper Jams Inside the Machine” (àP.7-4) 
  IMPORTANT  
 If the jammed paper is torn 
 Remove all torn pieces to avoid further jams. 
 If repeated paper jams occur 
 Check the following. 
•   Ensure that the following packing material is completely 
removed. 
     
This part (a plastic part
attached to the end of
paper) is also a packing
material. Be sure to
remove it.
 
•   Fan the paper stack and tap the edge on a flat surface to align 
the paper before loading it into the machine. 
•   Ensure that the paper you are using meets the requirements for  use.  
 
 “Paper Requirements” (àP.2-6) 
•   Ensure that you have removed all scraps of paper from the inside  of the machine. 
 Do not touch the transfer roller (A). 
 Touching the transfer roller (A) may damage the machine. 
     
(A)  
  
 
 NOTE  
 Do not force the jammed document or paper out of the 
machine 
 Contact your local authorized Canon dealer or the Canon help line 
for assistance, if needed. 
  
   Clearing  Jams 
  WARNING 
 When removing the jammed document or paper 
 Use caution to avoid cutting your hands. 
 When removing jammed paper or when inspecting the 
inside of the machine 
 Do not allow necklaces, bracelets, or other metal objects to 
touch the inside of the machine, as this may result in burns 
or electrical shock. 
  CAUTION 
 If loose toner comes into contact with your skin or 
clothing 
 Wash with cold water. Avoid warm water, as this will set the 
toner and cause it to stain your skin or clothing. 
 When removing the jammed document or paper 
 If paper is jammed, remove the jammed paper so that any 
pieces of paper do not remain inside the machine according 
to the displayed message. Also, do not put your hand in an 
area other than indicated areas, as this may result in personal 
injuries or burns. 
 Do not touch the fixing unit (A). 
 Touching the fixing unit (A) may cause burns as it becomes 
very hot during use. 
(A)
 
						

							7-3
Troubleshooting
   Document Jams in the Feeder 
 Referring to the procedure on the display, follow the steps 
below to remove jammed documents. 
  
 1  Remove any document loaded in the feeder. 
 2  Open the feeder cover. 
      
 3  Lift the lock release lever (A). 
  
  
(A)  
 4  Remove any jammed document by pulling it 
gently. 
       
       
 5  Hold the green grip (A), and then open the inner 
cover. 
     
(A)  
 6  Remove any jammed document by pulling it 
gently. 
       
 7  Close the inner cover. 
  
    
 8  Replace the release lever (A). 
  
  
(A)  
 
						

							7-4
Troubleshooting
 9  Close the feeder cover. 
      
 10  Place documents in the feeder. 
  
   Paper Jams Inside the Machine 
 Referring to the procedure on the display, follow the steps 
below to remove jammed paper. 
 1  Hold the operation panel. 
  
    
 2  Lift the scanning platform. 
  
    
   If you cannot lift the scanning platform 
 Ensure that the feeder is completely closed. 
 Do not try to forcefully lift the scanning platform, as this may 
damage the machine. 
 *   If you set thick documents such as a book, the feeder may not be 
completely closed. Remove the documents. 
  
  
 3  Hold the grip on the left front side of the toner  cover. 
       
 4  Open the toner cover. 
  
    
 5  Remove the toner cartridge. 
  
    
 6  Remove any jammed paper by pulling it gently. 
  
    
 If you do not see the leading edge of the jammed paper
  
 Do not force to pull the paper, and proceed to step 7.