Canon Imageclass D550 User Guide

							7-5
Troubleshooting
 7  Push up the green colored part (A), and then pull the paper exit guide to open. 
     
(A)
(1)
(2)  
     
(3)
 
 8  Remove any jammed paper by pulling it gently. 
       
 If you do not see the leading edge of the jammed paper 
 Do not force to pull the paper, and proceed to step 9. 
 9  Lift the paper exit guide, and then firmly close it. 
 Ensure that each end of the paper exit guide is closed. 
  
  
(1)  
     
(2)  
 10  Remove any jammed paper by pulling it gently. 
 (1)  Gently pull any jammed paper downward from between the 
fixing unit (A) and transfer roller (B) until the leading edge 
emerges from the machine. 
       
(B)
(A)  
 (2)  When the leading edge emerges, hold both sides of the 
jammed paper and carefully pull it out. 
         
 11  Remove any jammed paper by pulling it gently. 
  
    
 12  Lift the dust cover. 
  
    
 
						

							7-6
Troubleshooting
 13  Remove any paper loaded in the paper cassette. 
      
 14  Remove any jammed paper by pulling it gently. 
  
    
 15  Reload paper into the paper cassette and lower 
the dust cover. 
    Next, continue to clear jams in the rear cover. 
 16  Open the rear cover. 
       
 17  Remove any jammed paper by pulling it gently. 
  
    
 18  Close the rear cover. 
 19  Insert the toner cartridge. 
 Fit the protrusions (A) on each side of the toner cartridge into the 
guides located on each side of the machine,and then slide the 
toner cartridge into the machine until the toner cartridge meets 
the back of the machine. 
  
  
(A)
(A)  
 20  Close the toner cover. 
 
 
 If you cannot close the toner cover 
 Ensure that the toner cartridge properly set in the machine. Do 
not try to forcefully close the toner cover, as this may damage the 
machine. 
  
  
 21  Lower the scanning platform. 
 The machine is ready to print. 
 
						

							7-7
Troubleshooting
 If messages appear, see the following and solve the problem.  
  
 e-Manual à Troubleshooting à Display Messages  
  
  
  
  
  
  
  
 An error code is a 3-digit code recorded as an error log when an error occurs. 
 You can view the code at the job history in the system status screen.  
  
 For details on the error code, see the following. 
#001 Cause
A document may be jammed.
Action Remove the jammed document.
#037 Cause 1
The machine’s memory is full.
Action 1 Print, send, or delete any documents stored in the memory.
Action 2 For a copy job, divide the document into two or set  to  before copying.
 e-Manual à Copy à Selecting Image Quality (Copy)
Cause 2 The data size exceeds the machine’s available memory.
Action Reduce the data resolution or change the file format to reduce the data volume.
   Display  Message 
 Error  Codes  
 
						

							7-8
Troubleshooting
 The message appears when the paper size specified in , or  in the  menu is different from 
the size of the paper loaded in the paper cassette or multi-purpose tray. If the message appears, perform the following operations.       
  NOTE 
 When printing using the printer driver 
 To ignore the message and proceed to print on paper that is currently set, press [] or [] to select , and then press [OK]. However, 
images may be printed improperly, for example, part of images may not be printed. 
  
  
 Change the  menu according to the size of the loaded paper 
 Cancel the job, see “Setting a Paper Size and Type” (àP.2-14) , and then change . 
  
  IMPORTANT  
 When printing using the printer driver 
 Check that the paper size setting on the computer is also correct. 
  
  
 Loading paper of the size specified in the  menu 
 (1)  See “Loading Paper” ( àP.2-9) and reload the paper specified in the  menu. 
 (2)  Press  [
] or [] to select , and then press [OK]. 
 If  Appears 
 
						

							7-9
Troubleshooting
 If one of the following problems occurs during use, try the actions suggested here before contacting technical support. 
 Check the Following First 
 Is the power switched ON? 
Ensure that the power cord is securely plugged into the machine and into the wall outlet.
Ensure that electricity is supplied from the power cord. Use another power cord or verify that cord is broken using a voltmeter.
Turn ON the power switch. If there is no problem 
   
 Has the power switch been just turned ON? 
Wait a moment for the machine starts and warm up.
 If there is no problem 
   
 Is the machine in Sleep mode? 
Press [] (Energy Saver) on the operation panel to exit the Sleep mode.
 If there is no problem 
   
 Are the settings proper? 
If the machine emits the entry error tone and does not start operating when you press [] (Start), your combination of 
settings may be invalid. Recheck the settings.
 If there is no problem 
   
 Is the Error indicator on or blinking? 
Ensure that paper is loaded properly in the paper cassette or multi-purpose tray.
 “Loading Paper” (àP.2-9)
Check if paper is jammed.
 “Clearing Jams” (àP.7-2)
Turn OFF the power switch of the machine, wait for more than 10 seconds, and then turn it ON. If the problem is solved, the 
Error indicator will turn off and the display will return to standby mode. If the Error indicator keeps blinking, unplug the po
wer 
cord and contact your local authorized Canon dealer or the Canon help line.
 If there is no problem 
   
 Troubleshooting 
 
						

							7-10
Troubleshooting
 Does a message appear on the display? 
If an error message appears on the display, refer to the following section to locate the appropriate corrective action.
 “Display Message” (àP.7-7)
Print the transmission management report to see if any errors are listed.
 e-Manual à Basic Operation  à Printing a List à Printing a Communication Management Report
 If there is no problem 
   
 If You Cannot Solve a Problem 
See “Troubleshooting” in the e-Manual, then solve the problem.
  
 
						

							7-11
Troubleshooting
 The machine cannot be used while power supply is cut off.    
  NOTE 
 Charging the built-in battery 
 It takes approximately 24 hours to fully charge the built-in battery after the machine is turned ON. 
 If the built-in battery has not been charged fully charged, documents stored in the memory may not be properly backed up. 
  
 If a Power Failure Occurs 
 
						

							7-12
Troubleshooting
 Customer Support (U.S.A.) 
 If you cannot solve the problem after having referred to the 
information in this chapter, contact Canon Customer Care 
Center at 1-800-OK-CANON Monday through Friday between 
the hours of 8:00 A.M. to 8:00 P.M. EST. On-line support is 
also available 24 hours a day at the website http://www.
canontechsupport.com.     
 Please have the following information ready when you 
contact Canon: •   Product name (imageCLASS D550) 
•   Serial number (a character string which consists of three  alphabets and a 5-digit number and is indicated on the 
rating label located on the rear side of the machine) 
Rating label
•   Place of purchase 
•   Nature of problem 
•   Steps you have taken to solve the problem and the results 
  IMPORTANT  
 If you attempt to repair the machine by yourself 
 It may void the limited warranty. 
  
  
 Customer Support (Canada) 
 Canon Canada Inc., offers a full range of customer technical 
support options*: 
*   Support program specifics are subject to change without notice. 
•   For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to 
frequently asked questions, visit 
http://www.canon.ca/  
•   Free live technical support 9 A.M. to 8 P.M. EST Monday  through Friday (excluding holidays) for products still under 
warranty 1-800-OK-CANON 
•   For the location of the authorized service facility nearest  you, visit http://www.canon.ca/ or 1-800-OK-CANON 
•   If the problem cannot be corrected by using one of the  above technical support options, repair options are 
available at the time of your call to the live technical 
support number above or via the website at 
http://www.canon.ca/ 
*   Support program specifics are subject to change without notice. 
  
  Please have the following information ready when you 
contact Canon: 
•   Product name (imageCLASS D550) 
•   Serial number (a character string which consists of three  alphabets and a 5-digit number and is indicated on the 
rating label located on the rear side of the machine) 
Rating label
  
•   Place of purchase 
•   Nature of problem 
•   Steps you have taken to solve the problem and the results 
  IMPORTANT  
 If you attempt to repair the machine by yourself 
 It may void the limited warranty. 
  
  
 If You Cannot Solve a Problem 
  WARNING 
 If the machine makes strange noises or emits smoke or 
odd odor 
 Turn OFF the power switch immediately, disconnect the 
power cord, and contact Canon Customer Care Center. 
Do not attempt to disassemble or repair the machine 
yourself. 
  WARNING 
 If the machine makes strange noises or emits smoke or 
odd odor 
 Turn OFF the power switch immediately, disconnect the 
power cord, and contact Canon Customer Care Center. 
Do not attempt to disassemble or repair the machine 
yourself. 
 
						

							7-13
Troubleshooting
  
  NOTE 
 Contacting your local authorized Canon dealer 
 If a problem that is not indicated in the e-Manual occurs, if none of the suggested measures solve the problem, or if you cannot determine the 
problem, contact your local authorized Canon dealer. 
  
  
 Paper  Curls 
  
 Perform one of the following solutions according to the cause. 
  
  Damp paper is used. 
Solution 1Replace the paper with new paper in an unopened package. “Paper Requirements” (àP.2-6)
Solution 2Perform the following procedure in the printer driver when you are using plainpaper (60 to 90 g/m2).
1.  Display the [Page Setup] tab.
2.  Set [Paper Type] to [Plain Paper L].
Solution 3
Change the  settings from the operation panel. e-Manual à Maintenance à Special Mode
The level of improvement according to the setting option is as following.
 à  à  à 
(low)
 (high)
*  Change of paper type or environment may reduce the curl or wrinkle problem, even without changing the setting.
*  This setting is available when •  the  is set to , , , or 
•  the  is set to , \
, , , , or 
*  As you select an option that has higer effect, printing speed becomes slower.
  
 Appropriate paper is not being used.
SolutionReplace the paper with which can be used with this printer. “Paper Requirements” (àP.2-6)
   Paper  Creases 
      
 Perform one of the following solutions according to the cause. 
 Print Result Is Not Good 
 
						

							7-14
Troubleshooting
    The paper is not loaded properly.  
SolutionLoad the paper properly. “Loading Paper” (àP.2-9)
  
  Damp paper is used. 
SolutionReplace the paper with new paper in an unopened package. “Paper Requirements” (àP.2-6)
  
  Appropriate paper is not being used. 
SolutionReplace the paper with which can be used with this printer. “Paper Requirements” (àP.2-6)
  
  There is a foreign object inside the printer. 
SolutionRemove the foreign object inside the printer.
  
  Depending on the paper type or the operating environment, the paper may be creased. 
Solution 
Change the  settings from the operation panel. e-Manual à Maintenance à Special Mode
The level of improvement according to the setting option is as following.
 à  à  à 
(low)
 (high)
*  Change of paper type or environment may reduce the curl or wrinkle problem, even without changing the setting.
*  This setting is available when •  the  is set to , , , or 
•  the  is set to , \
, , , , or 
*  As you select an option that has higer effect, printing speed becomes slower.
  
  
 Printing Is Uneven 
  
 Perform one of the following solutions according to the cause. 
  
  Paper is too moist or Too dry. 
SolutionReplace the paper with new paper in an unopened package. “Paper Requirements” (àP.2-6)
  
  Toner is nearly out. 
SolutionTo view the solution, refer to the following. “Replacing the Toner Cartridge” ( àP.6-9)
  
  The drum in the toner cartridge is deteriorated. 
SolutionReplace the toner cartridge with a new one. “Replacing the Toner Cartridge” (àP.6-9)