Canon Imageclass D530 User Guide

							61
Tr o u b l e s h o o t i n g
 Clearing Document Jams in the Feeder (D560 Only)
After removing any documents placed in the feeder, follow the procedure below to remove 
jammed documents.
1 Open the feeder cover and lift the lock release lever.
 
2 Remove any jammed document by pulling it gently.
 
3 Hold the green grip, and then open the inner cover.
 
4 Remove any jammed document by pulling it gently.
 
5 Close the inner cover.
6 Replace the release lever and close the feeder cover.
7 Place documents in the feeder.
 
						

							62
 Clearing Paper Jams Inside the Machine
Follow the procedure below to remove jammed paper.
1Step  Check and remove the jammed paper inside the machine. 
1 Lift the scanning platform, and then open the toner cover.
2 Remove the toner cartridge.
 
3 Remove any jammed paper by pulling it gently.
 
4 Push up the green colored part (A), and then pull the paper exit guide (B) 
to open.
 (B)
(A)
5 Remove any jammed paper by pulling it gently.
 
6 Lift the paper exit guide, and then fi   rmly close it.
• 
Ensure that each end of the paper exit guide is closed.
7 Gently pull any jammed paper downward from between the fi  xing unit 
(A) and roller (B) until the leading edge emerges from the machine.
 
(B)
(A)
 
						

							63
Tr o u b l e s h o o t i n g
8 When the leading edge emerges, hold both sides of the jammed paper 
and carefully pull it out.
 
2Step  Check and remove the jammed paper in the paper cassette. 
1 Open the front cover and lower front cover.
 
2 Remove any paper in the multi-purpose tray.
 
3 Pull up the multi-purpose tray, and then remove any paper loaded in the 
paper cassette.
 
4 Remove any jammed paper by pulling it gently.
 
5 Reload paper into the paper cassette and close the front cover and lower 
front cover.
 
						

							64
 3Step  Check and remove the jammed paper in the rear cover.  
1 Open the rear cover.
 
2 Remove any jammed paper by pulling it gently.
 
3 Close the rear cover.
4StepLower the scanning platform and restore to a printable condition.
1 Insert the toner cartridge.
2 Close the toner cover and lower the scanning platform.
CAUTION
¢£¢£
¢£¢#£
Do not touch the fi   xing unit (A).
Touching the fi xing unit (A) may cause 
burns a s

 it becomes very hot during 
use.
Do not touch the transfer roller (B).
Touching the transfer roller may 
damage  th

e machine.
 
						

							65
Tr o u b l e s h o o t i n g
 Resolve a Displayed Message 
This section describes some of messages related to the memory and paper.
For more details about other messages, see [Tr o u b l e s h o o t i n g]  
[ Onscreen Messages ] in the e-Manual.
Message Action
• Print pages successfully scanned or cancel the job.
• Split the job into smaller subsets or change the < Original Type>. Change the 
document type in < Photo   ...   Te x t > order.

• Change the < Paper Settings > to the size of the loaded paper
(
→p.22).
• When printing with the printer driver, verify that the paper size setting on the 
computer is correct. 

 Load paper same as the paper type displayed on the screen (→p.22).
 
 Resolve an Error Code 
If an error occurs, a report that contains a 3-digit error code is printed. Locate the error code in the table and follow the 
recommended actions to resolve the problem.
Error Code Cause
Action
#001 A document jam has occurred. Remove the jammed document.
#037 The machine’s memory is full. Print or delete any documents stored in memory.
The d
a

ta size exceeds the machine’s 
available memory. Reduce the data resolution or change the fi le format to reduce 
the data size. 
 
						

							66
Improve Output Quality 
Follow the recommended actions for each symptom to improve the output quality.
If you cannot solve the problem with the following actions, 
see [Tr o u b l e s h o o t i n g ]  [Printing Results Are Not Good ] 
in the e-Manual.
Symptom ExampleAction
Paper curls.
• Verify that the appropriate paper is being used (→p.19).
• Print a test page with new paper.
• Verify that the paper is loaded properly (→p.19).
• Change the < Special Mode V > setting from the operation panel.
Paper creases.
• Verify that the appropriate paper is being used (→p.19).
• Print a test page with new paper.
• Verify that the paper is loaded properly (→p.19).
• Remove any foreign objects inside the machine.
• Change the < Special Mode V > setting from the operation panel.
Printing is uneven.
• Verify that the appropriate paper is being used (→p.19).
• Print a test page with new paper.
• Verify that the paper is loaded properly (→p.19).
• Change the < Special Mode J > setting from the operation panel.
White specks appear.
• Verify that the appropriate paper is being used (→p.19).
• Print a test page with new paper.
• If printing high-contrast documents from a computer, open the 
printer driver and select [ Finishing]  [Advanced Settings ]  
[ Special Print Mode ]  [Special Settings 2 ] to adjust the density.
The toner adheres to 
your  h

and.• Verify that the appropriate paper is being used (→p.19).
• Print a test page with new paper.
• Change the < Special Mode K > setting from the operation panel.
 
						

							67
Tr o u b l e s h o o t i n g
SymptomExampleAction
The printed paper has 
ver t

ical steaks.
• Verify that the appropriate paper is being used (→p.19).
• Print a test page with new paper.
• If the machine is not in use for a long time after the toner cartridge 
has been replaced, change the < Special Mode B> settings from 
the operation panel.
• When copying, change the < Special Mode Z> and 
< Special Mode D > settings from the operation panel.
• When printing from a computer, change the < Special Mode D> 
settings from the operation panel, or change the [ Special Print 
Adjustment ] settings from the printer driver.
Smudge marks of 
spattering tone r 
app

ear around the 
text or as patterns.• Verify that the appropriate paper is being used (→p.19).
• Print a test page with new paper.
• Change the < Special Mode U > settings from the operation panel.
The overall print result 
is dark.
• Adjust the copy density settings (→p.29).
• If the machine is exposed to direct sunlight or strong light, move the 
machine to another location.
The bottom edge of 
pape r has smu

dge 
marks.
Provide a margin around the data.
A portion of the page 
is not printed .
Provide a margin around the data.
Printed bar codes 
cannot be  sc

anned.If printing a bar code from a computer, open the printer driver and 
select [Finishing ]  [Advanced Settings ]  [Special Print Mode ] 
  [Special Settings 1 ] to change the printing preferences.
 
						

							68
If you cannot solve the problem
Resolve a Problem
Follow the procedures below to resolve your problem.
See [Troubleshooting] in the e-Manual 
or the Q&A from the support page of the 
offi    cial Canon Web site.
WARNING
If the machine makes strange noises or emits 
smoke or odors:
Turn OFF the power immediately, disconnect the 
pow e

r cord, and contact the Canon Customer Care 
Center. Do not attempt to disassemble or repair the 
machine yourself.
IMPORTANTIMPORTANTIf you attempt to repair the machine by 
yourself, it may void the limited warranty.
Contact your local authorized Canon dealer 
or the Canon help line for assistance.
Please have the following information ready when you 
contact Canon.
• Product name
• Serial number
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the 
results
If you cannot solve the problem
Verify that the cables are connected 
properly and that the power is 
switched ON (See the Starter Guide.)
  
1
Verify that the Error indicator is not 
on or blinking.
• Make sure that paper is loaded properly  (
→p.19).
• Remove any jammed paper (→p.60).
• Turn OFF the power, wait for more than 10 seconds, and then turn it ON again.
  
Verify that the machine is not in 
Sleep mode (
→ p.24).
• If the [ Energy Saver ] key blinks, press it to 
exit the Sleep mode.
  
2
Verify that no message appears on 
the display.
• If a message appears, resolve the problem  (
→p.65).
Press [Status Monitor/Cancel] to 
check the status of the machine.
• If there are jobs in process, wait until the jobs are fi nished.
  
 
						

							69
 FAQ
 QCan I use the scan function when using a machine and drivers that are shared by 
another person?
└ ANo, you may not use the scan function when sharing drivers that are installed to 
another computer. To use the scan function, install the MF Drivers on your computer.
You can use the supplied user software CD-ROM or download the drivers from the offi   cial
  Canon 
Web site (http://www.usa.canon.com).
For details about installing drivers, see the Starter Guide. 
 QTo which fi   le formats can I save the scanned images?
└ AYou may save scanned fi   les to the following formats:
• BMP• JPEG/Exif
• TIFF• PDF
When saving as a PDF fi le, you can create a PDF fi le of a single or multiple page document, or 
add a page to an existing PDF fi le.
 
 QCan I change the folder that the scanned images are saved to?
└  AYes, you can change the folder to save the scanned images when scanning with the 
MF Toolbox.
To change,
1. Fr om the MF T

oolbox screen, click [ Browse].
 
2. Locate a folder to save the scanned images, and then click [ OK].
 
						

							70
 QCan I scan multiple images and save as a single PDF fi le?
└ AYes, you can save multiple images as a single PDF fi   le when scanning with the MF 
To o l b o x .
To make a single PDF fi le of multiple pages,
1. Fr om the P

DF mode screen of MF Toolbox, select [ PDF (Multiple Pages)] in [Save as Type ].
 
2. Scan the documents.
h