Canon Imageclass D1370 User Guide

							9-13
Trou\fleshooting
Doe\f a me\f\fage appear on \bhe \fcreen?
If	an	error	message	appears	on	the	screen,	see	the	following	section	and	try	the	appropriate	action.
	“Onscreen	Message”	(→ P.	9-8)
Pr
int
	the	transmission	management	repor
 t
	to	see	if	the	repor
 t
	show
 s
	any	err
 ors.
	e-Manual	→	Basic	Operation	→	Printing	List	→	Printing	a	Communication	Management	Report	(D1370/D1350	Only)
If
	this	wor
 ks
I\f \bhe \belephone line connec\bed or configured properly? (D1370/D1350 O\unly)
Make	sure	that	the	telephone	ca\f le	is	pro perly	con nected.	Mak e	sur e	tha t	the	ca\f les	for	the	tel ephone	lin e	por t	and	ext ernal	dev ice	
por

t
	on	the	\fac
 k
	of	the	mac
 hine
	are	not	con
 nected
	inv
 ersely.
	See	the	Sta
 rter
	Gui
 de.
Make	sure	that	the	line	type	(dial	or	push)	specified	in	the	menu	matches	the	type	of	line	connected	to	the	machine.
	“Select	Line	Type”	(→P.	6-23)
Make	sure	that	the	telephone	line	is	not	receiving	interference	from	near\fy	devices	such	as	a	microwave	oven.	This	may	affec t	
the	status	of	the	telephone	line.
If You Canno\b Solve a Problem
See “Trouble\fhoo\bing” in \bhe e-Manual, \bhen \folve \bhe problem.
  
						

							9-14
Trou\fleshooting
The	machine	cannot	\fe	used	while	the	power	supply	is	cut	off.
When \bhere i\f a p ower failure, you can or canno\b perform \bhe following fax opera\bion\f.
•	 You
	cannot	send	or	rec

eive
	faxes
 .
•	 You
	may	not	\fe	a\fle	to	make	a	call	using	the	ex

ternal
	telephone
 ,
	depending	on	your	telephone	syst
 em.
•	 You
	may	\fe	a\fle	to	answer	a	call	using	the	ex

ternal
	telephone
 ,
	depending	on	your	telephone	syst
 em.
 IMPORTANT 
To \fave documen\b\f in memory when \bhe power \fupply i\f cu\b off
If the power is lost due to a power failure or the power cord is accidentally u\Inplugged, data can be stored in memory for approximately 5 minutes 
so you can back it up. To store document in the \Imemory requires the printer’s built-in battery must be charged for more than 6 hours. ( The printer’s 
power switch is turned \fN for more than 16 hours.)
When a Power Failure Occur\f
   
						

							9-15
Trou\fleshooting
 NOTE
To con\bac\b your local au\bhorized Canon dealer
When a problem occurs that i\Is not suggested in the e-Manual, or a problem persists if y\Iou follow the instructions, or you cannot determine the 
nature of the problem, contact your local authorized Canon dealer
Paper Curl\f
Try	one	of	the	following	to	solve	the	pro\flem.
 Damp paper i\f u\fed .
Solution 1Replace	the	paper	stack	with	new	unopened	one.	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
Solution 2Follow	the	steps	in	the	procedure	\felow	when	plain	paper	(16	to	23	l\f	Bond	(60	to	89	g/m2))	is	loaded.
1.	 Acc ess	the	[Page	Setup ]	ta\f.
2.	
Set
	[Paper	Type]	to	[Plain	Paper	L].
Solution 3
Change	the		setting	from	the	opera tion	panel.	e-Manual	→		Maintenance	→	Special	Mode
The	effec t	\fecomes	gr eater	as	the	num\fer	goes	up.
	→		→	
(low)
	(high)
*	 Paper
	curls	and	creases	can	\fe	minimized	\fy	changing	the	paper	type	and	usage	conditions
 ,
	without	needing	to	change	the	setting.
*	

The
	more	effec

tive
	the	setting	\fecomes
 ,
	the	slow
 er
	the	prin
 t
	speed.
 The paper \bype loaded i\f no\b appropria\be.
SolutionMake	sure	that	the	num\fer	of	sheets	or	the	paper	type	loaded	in	the	paper	drawer	or	multi-purpose	tray	meets	the	paper	specifications.
	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
Prin\bing Re\ful\b\f Are No\b Good
   
						

							9-16
Trou\fleshooting
Paper Crea\fe\f
Try	one	of	the	following	to	solve	the	pro\flem.
 T he paper \f\back i\f no\b loaded\u correc\bly.
SolutionLoad	the	paper	stack	correctly.	“Loading	Paper”	(→ P.	2-9)
 Damp paper i\f u\fed.
SolutionReplace	the	paper	stack	with	new	unopened	one.	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
 The paper \bype loaded i\f no\b appropria\be.
SolutionMake	sure	that	the	num\fer	of	sheets	or	the	paper	type	loaded	in	the	paper	drawer	or	multi-purpose	tray	meets	the	paper	specifications
.
	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
 There i\f a foreign objec\b in\fide \bhe machine\u.
SolutionRemove	the	foreign	o\fject	from	the	machine.
 Paper crea\fe\f due \bo \bhe paper \bype u\fed or u\fage condi\bion\f of \bhe mach\uine.
Solution 
Change	the		setting	from	the	opera tion	panel.	e-Manual	→		Maintenance	→	Special	Mode
The	effec t	\fecomes	gr eater	as	the	num\fer	goes	up.
	→		→	
(low)
	(high)
*	 Paper
	curls	and	creases	can	\fe	minimized	\fy	changing	the	paper	type	and	usage	conditions
 ,
	without	needing	to	change	the	setting.
*	

The
	more	effec

tive
	the	setting	\fecomes
 ,
	the	slow
 er
	the	prin
 t
	speed.
  
						

							9-17
Trou\fleshooting
Ver\bical S\break\f Appear on \bhe Ou\bpu\b
Try	one	of	the	following	to	solve	the	pro\flem.
 Due \b o \bhe paper \bype or u\fage condi\bion\f, ver\bical \f\break\f appear on \bhe ou\bpu\b.
Solution 1Replace	the	paper	stack	with	new	unopened	one.	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
Solution 2
To copy
Change	the		setting	from	the	opera tion	panel.
T
o prin\b from USB Direc\b Prin\b or a compu\ber
For
	\bSB	Direc

t
	Pr
 int,
	change	the		setting	in	the	opera
 tion
	panel.
T

o
	prin
 t
	from	a	comput
 er,
	change	the	[Special	Pr
 int
	Adjustmen
 t]
	setting	in	the	prin
 t
	driv
 er.
	e-Manual	→		Maintenance	→	Special	Mode
The	effec t	\fecomes	gr eater	as	the	num\fer	goes	up.
	→		→		→	
(low)
	(high)
*	 Streaks
	can	\fe	minimized	\fy	changing	the	paper	type	or	usage	conditions
 ,
	without	needing	to	change	the	setting.
*	

The
	more	effec

tive
	the	setting,	the	low

er
	the	density	\fecomes
 .
	Additionally
 ,
	the	outline	of	te
 xt
	and	images	may	\fe	reproduc

ed
	less	clearly

,
	and	images	may	appear	slightly	jagged.
*	

If
	you	cannot	solve	the	pro\flem	even	setting	,	set		to	.
Solution 3
To prin\b received faxe\f or \bhe prin\b repor\b
Change	the		setting	to		from	the	opera tion	panel.
T
o apply \bhe \folu\bion\f \u\bo all \bhe job\f
Change
	the		setting	to		in	the	prin

t
	driv
 er.
	e-Manual	→		Maintenance	→	Special	Mode
*	 Streaks	can	\fe	minimized	\fy	changing	the	paper	type	or	usage	conditions ,	without	needing	to	change	the	setting.
*	
If
	you	set	this	option	to	,	the	prin
 ting
	speed	will	\fe	slow
 .
 The \boner car\bridge wa\f replaced recen\bly, or \bhe machine ha\f\u no\b prin\bed any\bhing for an ex\bended period of 
\bime.
Solution
Change	the	setting	of		from	the	operation	panel.	e-Manual	→		Maintenance	→	Special	Mode
The	effec t	\fecomes	gr eater	as	the	num\fer	goes	up.
	→		→		→	
(low)
	(high)
*	 Streaks
	can	\fe	minimized	\fy	changing	the	paper	type	or	usage	conditions
 ,
	without	needing	to	change	the	setting.
*	

If
	you	set	this	option	to	,	the	prin

ting
	speed	will	\fe	slow
 .
  
						

							9-18
Trou\fleshooting
Toner Smudge\f and Spa\u\b\ber\f Appear around Tex\b and Image\f
Try	one	of	the	following	to	solve	the	pro\flem.
 T he paper \bype loaded i\f no\b appropria\be.
SolutionMake	sure	that	the	num\fer	of	sheets	or	the	paper	type	loaded	in	the	paper	drawer	or	multi-purpose	tray	meets	the	paper	specifications .
	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
 Due \bo \bhe paper \bype (for example, heavy paper) or u\fage condi\bion\f (for example, dry condi\bion\f), \boner 
\fmudge\f and \fpa\b\ber\f appear on \bhe ou\bpu\b.
Solution 
Change	the		setting	to		from	the	operation	panel.	e-Manual	→		Maintenance	→	Special	Mode
*	 Set	this	setting	to		unless	the	a\fov e	mentioned	pro\flem	occurs .	*	 The	prin

t
	quality	may	\fecome	low
 er
	when	this	setting	is	ena\fled,	depending	on	the	paper	type	used	(for	example
 ,
	thin	paper)	or	usage	conditions	(humid	conditions).
The Bo\b\bom Edge of Paper or Following Paper Ha\f Smudge Mark\f
Perform	following	procedure.
 A documen \b wi\bh no margin\f wa\f prin\bed.
Solution 1Data	is	printed	with	a	margin	of	5	mm	(10	mm	for	envelopes).	Provide	a	margin	around	the	data.	“Printa\fle	Area”	(→ P.	2-8)
Solution 2
Perform	the	following	procedure	in	the	printer	driver.
1.	Display	the	[Finishing]	sheet.
2.	Click	[A

dvanced
	Setting].
3.	Set	[Enlarge	Pr

int
	Ar
 ea]
	to	[O
 ff ].
   
						

							9-19
Trou\fleshooting
A Por\bion of \bhe Page I\f No\b Prin\bed
Perform	one	of	the	following	solutions	according	to	the	cause.
 A documen \b wi\bh no margin\f wa\f prin\bed.
Solution 1Data	is	printed	with	a	margin	of	5	mm	(10	mm	for	envelopes).	Provide	a	margin	around	the	data.	“Printa\fle	Area”	(→ P.	2-8)
Solution 2
Perform	the	following	procedure	in	the	printer	driver.
1.	Display	the	[Finishing]	sheet.
2.	Click	[A

dvanced
	Setting].
3.	Set	[Enlarge	Pr

int
	Ar
 ea]
	to	[O
 ff ].
  
						

							9-20
Trou\fleshooting
Cu\f\bomer Suppor\b (U.S.A.)
If	you	cannot	solve	a	pro\flem	\fy	referring	to	the	information	
in	this	chapter
,
	con
 tact
	the	Canon	Cust
 omer
	Car
 e
	Cen
 ter
	at	
1-800-OK-

CANON,
	Monda
 y
	through	Fr
 iday,
	\fetw
 een
	8:00	A.M.	
and	8:00	P.M.	EST.	On-line	support	is	av

aila\fle
	24	hours	a	day	at	
http://ww

w.canontechsupport.com.
Plea\fe have \bhe following informa\bion ready when 
con\bac\bing \bhe Canon Cu\f\bomer Care Cen\ber: •	 Product
	name	(imageCLASS	D1370/D1350/D1320)\A
•	 S

erial
	num\fer	(a	charac
 ter
	string	of	3	letters	and	a	5-dig
 it
	num\fer;	locat

ed
	on	the	ra
 ting
	la\fel	on	the	rear	side	of	the	machine	or	on	the	la\fel	on	inside	of	the	machine’

s
	fron
 t
	cov

er)
	Rating label
•	 Place	of	purchase
•	 Nature
	of	the	pro\flem
•	

Steps
	you	hav
 e
	taken	to	solve	the	pro\flem	and	the	results
 IMPORTANT 
If you a\b\bemp\b \bo fix \bhe machine y\uour\felf
It may void the limited warranty.
Cu\f\bomer Suppor\b (Canada)
Canon	Canada	Inc.,	offers	a	full	range	of	customer	technical	
support	options*:*	 Availa\fle	support	options	are	su\fject	to	change	without	notice .
•	 To	perform	step-\fy-step	trou\fleshooting ,	send	e-mail	to	technical	support
,	download	driv ers	or	support	documents ,	or	view	answers	to	frequen

tly
	asked	questions,	visit	http://
w

ww.canon.ca/
•	 Free
	live	technical	support	is	av

aila\fle
	from	9	A.M.	to	8	P.M.	EST,	Monda

y
	through	Fr
 iday
	(ex
 cluding
	holiday
 s),
	for	products	still	under	war

ranty
	1-800-OK
 -CANON
•	 To
	find	the	location	of	the	authoriz

ed
	servic
 e
	facility	nearest	you,	visit	http://w

ww.canon.ca/
	or	call	1-	800-OK
 -CANON.
•	 If
	the	pro\flem	cannot	\fe	cor

rected
	via	these	technical	support	options,	repair	options	are	av

aila\fle
	from	the	technical	support	personnel	via	the	we\fsit

e
	at	http://w
 ww.
canon.ca/
Plea\fe have \bhe following informa\bion ready when 
con\bac\bing \bhe Canon Cu\f\bomer Care Cen\ber: •	 Product
	name	(imageCLASS	D1370/D1350/D1320)\A
•	 S

erial
	num\fer	(a	charac
 ter
	string	of	3	letters	and	a	5-dig
 it
	num\fer;	locat

ed
	on	the	ra
 ting
	la\fel	on	the	rear	side	of	the	machine	or	on	the	la\fel	on	inside	of	the	machine’

s
	fron
 t
	cov

er)
	Rating label
•	 Place	of	purchase
•	 Nature
	of	pro\flem
•	

Steps
	you	hav
 e
	taken	to	solve	the	pro\flem	and	the	results
 IMPORTANT 
If you a\b\bemp\b \bo fix \bhe machine y\uour\felf
It may void the limited warranty.
When a Problem Canno\b Be Re\folved
 WARNING
If \bhe machine make\f \f\brange noi\fe\f or emi\b\f \f\umoke or 
an odd odor
Turn \fFF the power switch immediately, disconnect the 
power cord, and contact the Canon Customer Care Center. 
Do not attempt to disassemble or repair the machine \I
yourself.
 WARNING
If \bhe machine make\f \f\brange noi\fe\f or emi\b\f \f\umoke or 
an odd odor
Turn \fFF the power switch immediately, disconnect the 
power cord, and contact the Canon Customer Care Center. 
Do not attempt to disassemble or repair the machine \I
yourself.
    
						

							10-1
Chapter
10
Regi\f\bering/Se\b\bing \bhe Variou\f Func\bion\f
You	can	set	or	change	machine	functions	from	the	setting	menu	according	to	your	purpose.
Setting Menu List 10-2
Printing a User Data\I List 10-2
Contents of the S etting Menu
 10-2
   
						

							10-2
Registering/Setting
	the
	Various
	Func
tions
Prin\bing a U\fer Da\ba Li\f\b
Con\ben\b\f of \bhe Se\b\bing Menu
MM/DD/YYYY
DD/MM YYYY
YYYY MM/DD
P.1-12
Timer Settings
Date Display TypeTime&Date Settings
This area represents the first hierarchy in the menu.
This area represents hierarchies for "setting item."
This area represents 
hierarchies for "setting values."
The setting values with the 
gray background or of the 
boldface represents the default 
settings.
These  represents  reference  areas  in  this  manual. 
For the items with the       icon, see the e-Manual.
Register the size and type of the 
paper to be used.
You can also register a custom paper 
size.
[Select Paper/Settings] key
Configure the machine settings.
You can perform adjustment and 
cleaning.
[Menu] key
You can specify the settings for 
various report output conditions and 
output a report.
[Report] key
Returns to the previous hierarchy.
Proceeds to the next hierarchy.
Selects an upper item/setting value.
Selects a lower item/setting value.
Proceeds to the next hierarchy. Also, a setting 
value is determined, and an operation is performed.
* When  appears in the screen, you need to select   and press [OK] after specifying the setting.
Returns to the previous hierarchy.
Resets the settings. (Resets the copy/scan/fax/USB 
direct print mode.)
Menu Operations
Back
Reset
Viewing the Route Map
Register the following types of destination.- One-touch keys
- Coded dialing
- Group dialing
[Address Book] key
Press [        ] (Menu) to exit the menu screen and return to the default screen.
About the menu options in the following chart• The settings marked with "*1" are only for D1370.
• The settings marked with "*2" are only for D1370/D1350.
• For values with "*3" mark, the default value varies depending on the country where you are using the machine.
• The settings marked with "*4" cannot be imported or exported via the Remote UI.
Se\b\bing Menu Li\f\b
To	see	the	contents	of	curren t	settings,	print	out	user’s	data	list.
Keys to be used for this operation
OK
Report
1 Press [] (Report).
2 Sele\bt  using [] or [] and press 
[OK].
	 		
Reports
 Reports Settings
 Print Reports
3 Sele\bt  using [] or [] and 
press [OK].
	 		
Print Reports
 Address Book List
 User Data List
 System Manager Data
...
 Communication Manag...
4 Make sure that paper is loaded in\L the paper 
sour\b
e and press [OK].
Load the displayed paper size.
	 		
Supported Paper:
Size: A4, LTR
Type: Pln, Rec, Clr
OK
5 Sele\bt  using [] and press [OK].
Printing starts.
	 		
Print User Data
List?
No
Yes
6 Press [] (Report) to \blose  
s\breen.