Canon Imageclass D1370 User Guide

							8-9
Maintenance
2 Remove the toner \bartridge.
			
3 Take out the new toner \bartridge from the 
prot
e\btive bag.
You can open the pr\Iotective bag with your hands from the notch.
*
 Keep the prot

ective bag. You will need them w\Ihen you remove 
the toner cartridge for printer maintenance or other pu\Irposes.
	 		
4 Gently shake the toner \bartridge five or six times 
to e
venly distribute the toner inside the \bartridge.
	 		
5 Pla\be the toner \bartridge on a flat surfa\be.
6 \fold the tab, and the pull out th\Le sealing tapes 
(appro
ximately 20” (50 \bm)).
	 		
 IMPORTANT 
Precau\bion\f when pulling \uou\b \bhe \fealing \bape
Do not pull the seali\Ing tape at an angle\I or up and down. If the tape 
breaks, it may not be pulled out\I completely.
	 		Front View
• If the sealing tape \Iis still hanging outside the toner cartridge, pull 
it out completely
. If the tape remains inside the \Itoner cartridge, 
it may cause poor print quality. If you are using the Fax, please 
note that you can only print the received data once, because the 
received data is deleted once it is printed.
•
 Dispose of the sea\Iling tape according to local r

egulations.
7 Insert the toner \bartridge.
Fit (A) on both sides o\If the toner cartridge into the guides located 
on both sides of t\Ihe machine and slid\Ie
 the toner cartr
 idge into the 
machine until the t\Ioner cartridge comes to rest and is held aga\Iinst 
the back of the ma\Ichine.
	 		
(A)
(A)
8 Close the front \bover.
If you canno\b clo\fe \bhe fron\b cover
Make sure that the toner cartridge is installed c\Iorrectly. Do not 
try to forcefully close the toner cover, as this may damage the 
machine.
Precau\bion\f When Replacing Toner Car\bridge
See “Maintenance and Inspections” (→P. xv) in “Important 
Safety Instructions” as well.
 WARNING
Do no\b di\fpo\fe of a u\fed \boner car\bridge in an open 
flame.
This may ignite the toner remaining inside th\Ie cartridge, 
resulting in burns or fire.
 CAUTION
Precau\bion\f \bo \bake when you ge\b \boner on\bo your 
hand\f or clo\bhing
If toner gets on your hands or clothi\Ing, wash them 
immediately with cold water.
The toner sets onto hands or into clothing if you try to 
wash it with warm water. \fnce it is set, y\Iou can hardly 
remove the toner stains.
Be careful no\b \bo \fca\b\ber \bhe \boner.
Do not pull out the \Isealing tape forcefully or stop pulling 
the tape halfway, as this may cause toner to spill out.
If toner gets into your eyes or mouth, wash \Ithem 
immediately with cold water and consult a ph\Iysician.
    
						

							8-10
Maintenance
 IMPORTANT 
Abou\b replacemen\b \boner car\bridge\f
For optimum print quality, when you replace the toner cartridge, 
using Canon genuine one i\Is recommended.
Model Name Supported Canon Genuine Toner Cartridge
D1370/D1350/
D1320Canon	Car
tridge	120
Be Careful of Coun\berfei\b Toner Car\bridge\f.
Please be aware that there are counterfeit Canon toner cartridges 
in the marketplace.
Use of counterfeit toner cartridges may result in poor print quality 
or machine performance.
Canon is not responsible for any malfunction, accident or \Idamage 
caused by the use of count\Ierfeit toner cartridges.
For more information, see the following Web site.
http://www.canon.com/counterfeit
Shake \bhe \boner car\bridge before replacemen\b.
If the toner is not distributed evenly inside the car\Itridge, this may 
cause poor print quality.
Hold \bhe \boner car\bridge\f properly.
When handling the t\Ioner cartridge, hold it properly, as shown in 
the illustration be\Ilow. Do not stand it vertically or hold it u\Ipside 
down.
			
Do no\b \bouch \bhe elec\brical con\bac\b\f (A) or \bhe \boner 
car\bridge memory (B), and do no\b op\uen \bhe drum 
pro\bec\bive cover (C).
Touching the electrical contacts (A) or the toner cartridge memory 
(B) may result in damage to the machine.
Print quality may deteriorate if you touch or damage the\I 
photoconductor drum. Never touch it or open th\Ie drum protective 
cover (C).
	 		
(A)Bottom View 	
		
(C)
(B)
Do no\b \bouch \bhe high-vol\bage con\bac\b\f (D) or \bhe 
elec\brical con\bac\b\f (E).
This may result in damage to the cartridge.
	 		(D)
(E)
Mi\fcellaneou\f precau\bion\f
• Do not expose the t\Ioner cartridge to direct sunlight or strong 
light.
•
 Never disassemble or m\Iodify it.
•
 Condensation may f

orm in and on the toner cartridge if it is 
brought into an environment that expose\Is it to sudden changes 
in temperature and/or humidity. 
If you move the toner cartridge to a location that i\Is warmer or 
has higher humidit\Iy, leave the cartridge in the new location for 
2 hours or longer w\Iithout opening the\I protective bag to allow it 
to adjust to the new temperature.
•
 Do not leav

e the front cover open for a long time with\I the toner 
cartridges installed.
•
 Keep the toner car

tridge away from equipment that \Igenerates 
magnetic fields, such as LCD displays and computers.
•
 A toner 

cartridge is a magnetic product. Keep the toner cartridge 
away from products that may be damaged by magnetism, such 
as a floppy disk or disk drive. This may lead to damage to data.
 NOTE 
Abou\b \bhe packing ma\berial\f
The packing materials are subject to change in form or placement, 
or may be added or removed without notice.
When  i\f \fe\b \bo 

The machine continu\Ies printing the received fax if the toner 
cartridge is not replaced. Note that the output \Imay not be clear, as 
subtle details such\I as thin lines and \Ilight colors may not be clearly 
reproduced, due to a small amount of\I toner remaining inside th\Ie 
toner cartridge. Plus, the data is delet\Ied once it has bee\In printed.
 “Continue Printing When Toner Is Low” (→P. 6-26)
   
						

							8-11
Maintenance
	Canon	has	instituted	a	worldwide	recycling	program	for	cartridges	called	“The	Clean	Earth	Campaign”.	
This	prog

ram
	preser
 ves
	precious	natur
 al
	resour
 ces
	\fy	utilizing	a	var
 iety
	of	mat
 erials
	found	in	the	used	
cartridges
tha

t
	are	of	no	further	use,	to	remanufac
 ture
	new	cartr
 idges
	which,	at	the	same	time,	keeps	the	
environmen

t
	cleaner	\fy	reducing	landfill	wast
 e.
Complete
	details	conc

erning
	this	prog
 ram
	are	enclosed	in	each	Car
 tridge
	\fox.
The Clean Ear\bh Campaign
 ●THE Canon CARTRIDGE RECYCLING PROGRAM
The
	Canon	Car
 tridge
	Rec
 ycling
	Pr
 ogram
	fulfills	the	first	initiativ
 e
	of	Canon
 ’s
	Clean	Earth	Campaig
 n,
	which
supports
	four	critical	envir

onmental
	areas:
•	

Recycling
	in	the	Work
 place
•	 Conserving
	Envir

onmental
	Resour
 ces
•	 Scientific
	Resear

ch
	and	Educa
 tion
•	 Encouraging
	Out

doors
	Appr
 eciation
The
	remaining	“Clean	Earth

”
	initiativ
 es
	are	support
 ed
	in	the	\b.S.	through	sponsorships	of	the	National	Par
 k
	Founda
 tion,
	the	National	
Wildlife	Feder

ation,
	and	The	Natur
 e
	Conser
 vancy
	and	in	Canada	through	donations	to	the	World	Wildlife	Fund	Canada	and	The	
Nature	Conser

vancy
	of	Canada.
Sinc

e
	its	inception,	The	Canon	Car
 tridge
	Rec
 ycling
	Pr
 ogram
	has	collec
 ted
	huge	amount	of	cartr
 idges
	that	otherwise	would	hav
 e
	
\feen	discarded	int

o
	landfills	or	similar	facilities.		
Inst

ead,
	this	rapidly	gr
 owing
	prog
 ram
	retur
 ns
	used	cartr
 idges
	to	the	manufactur
 ing
	proc
 ess,
	thus	conser
 ving
	an	arr
 ay
	of	resour
 ces.	
Becoming
	a	part	of	this	wor

thwhile
	prog
 ram
	is	easy.	When	your	cartr
 idge
	is	of	no	further	use,	simply	follo
 w
	the	instructions	
detailed	for	\b.S.	or	Canadian	residen

ts.	
We
	apprecia

te
	your	support	of	The	Canon	Car
 tridge
	Rec
 ycling
	Pr
 ogram.	
Working
	together	we	can	make	a	significan

t
	con
 tri\fution
	to	a	cleaner	planet.
•	

Cartridges
	collec
 ted
	through	this	prog
 ram
	are	not	refilled
 .
•	 You
	are	not	entitled	to	a	tax	deduction	or	re\fa

te
	for	the	retur
 n
	of	empty	cartr
 idges.
•	 This
	prog

ram
	may	\fe	modified	or	discon
 tinued
	without	notice
 .
U.S.A. PROGRAM
Packaging
 ●Op\bion A-1: Single Box Re\burn
•	 R epackage
	the	empty	cartr
 idge
	utilizing	the	wrapper	and	pulp	mould	end-\flocks	from	the	new	cartr
 idge’s
	\fox.
•	

Place
	the	empty	cartr
 idge
	in	the	\fox	of	your	new	cartr
 idge.
	Seal	the	\fox.
Recycling U\fed Car\bridge\f
   
						

							8-12
Maintenance
 ●Op\bion B: Volume Box Re\burn
We	encour age	you	to	use	this	option	as	a	more	efficient	wa y	to	ship	cartr idges.
•	 Place
	as	many	cartr

idges
	as	possi\fle	int
 o
	one	\fox.	
C

arefully
	seal	the	\fox	with	tape;	
or
•	 C

all
	1-800-OK
 -Canon
	to	rec
 eive
	your	free	eight	cartr
 idge
	collec
 tion
	\fox.
 ●Op\bion A-2: Mul\biple Box Re\burn
We	encour age	you	to	use	this	option	as	a	more	efficient	wa y	to	ship	cartr idges.
•	 Complete
	Option	A-1.
•	

Bundle
	multiple	cartr
 idge
	\fox
 es
	together	securely	with	tape.
Please	\fe	sure	that	the	shipment	does	not	exceed	\bPS	specifications.
Maximum weigh \b = 70 lb. (31.8 kg)
Maximum
	length	=	108”	(2,743	mm)
Maximum	gir

th
	(length	+	2	x	width	+	2	x	height)	=	130”	(3,302	mm)
If	your	shipment	ex

ceeds
	the	a\fov
 e
	limits,	please	call	1-800-OK
 -Canon
	for	special	shipping	infor
 mation.
Please	Note:
Do no\b \fend
	defec
 tive
	cartr
 idges
	for	replac
 ement.
Defective
	cartr

idges
	under	war
 ranty
	should	\fe	ex
 changed
	\fy	an	authoriz
 ed
	dealer	or	servic
 e
	facility	as	pro
 vided
	in	the	
warr

anty.
Shipping
Apply	the	\bPS	authorized	returning	la\fel	provided	in	this	guide.
Re\fiden\b\f of Ala\fk a and Hawaii:	Do	not	use	the	\bPS	authoriz ed	retur ning	la\fel.	For	Alask a	and	Haw aii	Canon	set	up	alter native	mail	servic

e
	with	the	\b.S.	Postal	Ser
 vice.
Please
	call	1-800-OK

-Canon
	to	rec
 eive
	\b.S.	Postal	Ser
 vice
	merchandise	retur
 ning
	la\fel.
•	

Give
	the	shipment	to	your	\bPS	driv
 er
	when	you	rec
 eive
	your	nex
 t
	regular	deliver
 y;
	(\bPS	may	charge	a	fee	for	customers	who	call	\bPS	to	pick	up	a	cartr

idge
	shipment	if	they	do	not	already	hav
 e
	a	deliver
 y
	scheduled.)	
or
•	

Take
	the	shipment	to	your	local	\bPS	rec
 eiving
	point
 .
  
						

							8-13
Maintenance
CANADA PROGRAM-CANADA PROGRAMME
 ●Op\bion A: Single Box Re\burn
•	 R epackage
	the	empty	cartr
 idge
	utilizing	the	wrapper	and	pulp	mould	end-\flocks	from	the	new	cartr
 idge’s
	\fox.
•	

Place
	the	empty	cartr
 idge
	in	the	\fox	of	your	new	cartr
 idge.
	Seal	the	\fox.
•	

Apply
	the	Canon	Canada	Inc
 ./Canada
	Post	la\fel	pro
 vided
	in	this	\frochur
 e.
	Canon
 ’s
	la\fels	are	specially	marked	so	that	Canon	pays	the	postage.
•	

Deposit
	your	empty	cartr
 idge
	in	any	full	size	street	mail\fox	or	take	it	to	your	local	Canada	Post	outlet	or	franchise
 .
 ●Op\bion B: Volume Box Re\burn (eigh\b or more car\bridge\f)
We
	encour
 age
	you	to	use	this	option	as	a	more	efficient	wa
 y
	to	ship	cartr
 idges.
•	 Call
	1-800-667-2666	to	rec

eive
	your	free	Canon	collec
 tion
	\fox	kit
 .
•	 The
	collec

tion
	\fox	can	acc
 ommodate
	eight	individual	cartr
 idge
	\fox
 es.
•	 Place
	your	eight	individually	packaged	\fox

es
	of	empty	cartr
 idges
	int
 o
	the	Canon	collec
 tion
	\fox.	Seal	the	\fox.
•	

Apply
	the	Canon	Canada	Inc
 ./Canada
	Post	la\fel	pro
 vided
	in	this	\frochur
 e.
•	 Canon’s
	la\fels	are	specially	marked	so	that	Canon	pay

s
	the	postage.
•	

Deliver
	to	any	local	Canada	Post	outlet	or	franchise
 .
	Cust
 omers
	who	hold	a	Commer
 cial
	pick-up	agr
 eement
	with	Canada	Post	may	hav

e
	their	collec
 tion
	\fox	picked	up.
Working	to	preserve	endangered	species	is	a	long-standing	Canon	interest.
To
	this	end,	for	ever
 y
	cartr
 idge
	collec
 ted,
	Canon	Canada	donat
 es
	$1,	shared	equally	\fetw
 een
	World	Wildlife	Fund	Canada	and	the	
Nature	Conser

vancy
	of	Canada.	This	donation	is	utilized	in	Canada.
•	

For
	further	infor
 mation
	a\fout	The	Clean	Earth	Campaig
 n
	in	Canada,	please	call	or	writ
 e
	to	Canon.	
1-800-667-2666
C

anon
	Canada	Inc
 .	
Corporate
	Cust

omer
	Rela
 tions	
6390
	Dixie	Road	
M

ississauga,
	ON	L5T	1P7
  
						

							8-14
Maintenance
Before transporting the machine, see “Precautions When 
Relocating the Machine” (→P. 8-15)
Follow	the	steps	in	the	procedure	\felow	to	relocate	the	
machine	somewhere	else	for	maintenanc
e
	and	other	purposes.
1 Turn the power O\f\f, then dis\bonne\bt the \bables 
and \bord from the ma\bhine.
	 		
(2)(7)
(3)
(4)
(6)
OFF
(2)
(5)
OFF
ON
(1)

USB \bable*(2)	Turn	the	comput er	off.
(3)	Remo ve	it	from	the	machine.
LAN \bable*(4)	Remove	it	from	the	machine.
Power \bord(5)		\bnplug	the	pow er	plug	from	the	AC	pow
er	outlet.
(6)	Remo

ve
	it	from	the	machine.
Telephone \bables*(7)	Remove	it	from	the	machine.
*
		Whether	the	ca\fle	is	connec
 ted
	or	not	var
 ies
	depending	on	your	envir

onment.
2 If you are using the multi-pu\Lrpose tray, \blose it.
	 		
3 Pull out the paper dr\Lawer.
	 		
4 Carry the ma\bhine to the new installation site.
After making sure that the cover and tray are closed, hold the 
handle on the front to lift and transport the machine. Check the 
weight of the machi\Ine so it can be ca\Irried safely.
	 		
When \bhe op\bional pap\uer feeder i\f in\f\balled
Remove the paper feeder from the machine, install it in the\I new 
installation site, then transport the machine.
*
		Do not carr

y the machine with\I the paper feeder installed. If you 
do so, the paper feeder may drop, resulting in persona\Il injury.
	 		
5 Put the ma\bhine down \barefully at the new 
installation sit
e.
 NOTE 
In\f\balla\bion procedure\f
See the Starter Guide that come\Is with the machine\I.
Reloca\bing \bhe Machine
When \bran\fpor\bing \bhe machine lon\ug di\f\bance
To prevent damage to the machine during transport, 
perform the following.
•	 Remove
	the	toner	cartr

idges
*		“Storing	Toner	Cartridges”	(→ P.	8-7)
•	 Securely	pack	the	printer	in	the	orig inal	\fox	with	packing	mat
erials
*	 If	the	original	\fox	and	packing	mat erials	are	not	av aila\fle,	find	an	appropr
iate	\fox	along	with	packing	mat erials	and	pack	the	machine	and	the	parts	appropr

iately.
    
						

							8-15
Maintenance
Precau\bion\f When Reloca\bing \bhe Machine
 IMPORTANT 
Do no\b carry \bhe machine wi\bh \u\bhe cover\f or \bray\f open.
Make sure that the scannin\Ig platform and paper drawer are closed 
before lifting, carrying, and relocating the machi\Ine.
 CAUTION
Se\b \bhe machine down \flowly and carefully.
Be careful not to hurt your hands or finge\Irs.
 WARNING
When reloca\bing \bhe machine
Be sure to turn off the power switches of the machin\Ie and 
your computer, and unplug the po\Iwer plug and interface 
cables.
Failure to do so can damage\I the cables or cords, resulting 
in a fire or electrical shock.
   
						

							8-16
Maintenance
  
						

							9-1
Chapter
9
Trouble\fhoo\bing
This	chapter	descri\fes	solutions	for	cases	such	as	paper	jam	and	when	pro\flems	are	not	
solved.
Clearing Jams 9-2
Document Jams in the Feeder 9-2
Paper Jams in the \futput A\Ir ea
 9-\b
Paper Jams in the M

ulti-Purpose Tray
 9-\b
Paper Jams in the P

aper Drawer (Drawer 1 or 2)
 9-\b
Paper Jams in the Back C

over and Duplex Unit
 9-5
Paper Jams in the F

ront Cover
 9-5
Paper Jams in the 2-sided\I 

Transport Guide
 9-6
Ons\breen Message 9-8
Error Codes
 9-8
When  Appears
 9-11
Troubleshooting
 9-12
Check the Following First 9-12
Is the power switched \fN? 9-12
Has the power swit ch been just turned \fN?
 9-12
Is the machine in t\Ihe sleep mode?
 9-12
Are the settings proper

ly configured?
 9-12
Is the Error indicat

or on or blinking?
 9-12
Does a message appe\Iar on the screen?
 9-13
Is the telephone line conne\Ict

ed or configured properly? (D1370/D1350 
\fnly)
 9-13
If You Cannot Solve a Problem 9-13
When a Power \failure O\b\burs 9-14
Printing R esults Are Not Good
 9-15
Paper Curls 9-15
Paper Creases
 9-16
Vertical Str

eaks Appear on the\I \futput
 9-17
Toner Smudges and S\Ipatters Appear ar

ound Text and Images
 9-18
The Bottom Edge of Paper or Following Paper Has Smudge Marks 9-18
A Portion of the P
age Is Not Printed
 9-19
When a Problem Cannot Be Resolved 9-20
Customer Support (U.S.A.) 9-20
Customer Suppor t (Canada)
 9-20
   
						

							9-2
Trou\fleshooting
See “Maintenance and Inspections” (→P. xv) in “Important 
Safety Instructions” as well.
Keys to be used for this operation
When		appears	on	the	screen,	a	paper	jam	has	
occurr
ed
	in	the	feeder	or	somewhere	inside	the	machine.	To	
remov

e
	the	jammed	document	or	paper,	follo
 w
	the	onscreen	
instructions.
	“Document	Jams	in	the	Feeder”	(→ P.	9-2)
	“Paper	Jams	in	the	Output	Area”	(→ P.	9-4)
	“Paper	Jams	in	the	Multi-Purpose	Tra y”	(→ P.	9-4)
	“Paper	Jams	in	the	Paper	Drawer	(Dra wer	1	or	2)”	(→ P.	9-4)
	“Paper	Jams	in	the	Back	Cover	and	Duple x	\bnit”	(→ P.	9-5)
	“Paper	Jams	in	the	Front	Co ver”	(→ P.	9-5)
	“Paper	Jams	in	the	2-sided	Transpor t	Guide”	(→ P.	9-6)
 IMPORTANT 
Perform \bhe opera\bion while \bhe machi\une i\f \f\bill ON
If it is turned \fFF, the data that is\I printing will be eras\Ied.
If \bhe jammed paper i\f \born
Remove all torn pieces of paper \Ito avoid further jams.
If paper jam\f occur repea\bedly
Check the followings.
•
 Fan the paper stack\I and tap the edge \Ion a flat surface t
 o align 
the paper before loading it into the machine.
•
 Make sur

e that the paper y\Iou are using meets the \Irequirements 
for use.
 e-Manual → Specifications → Paper → Supported Paper 
Types
•
 Make sur

e that you have removed all scraps of pa\Iper from the 
inside of the mach\Iine.
Do no\b \bouch \bhe high-vol\bage con\bac\b\f (A) or \bhe 
elec\brical con\bac\b\f (B)
This may result in damage to the machine.
	 		(A)
(B)
Do no\b \bouch \bhe \bran\ffer roller (C)
This may result in deterioration of print quality.
	 		
(C)
Do no\b \bouch \bhe feeder roller (D)
This may result in malfunctions or damage to the machine.
	 		
(D)
 NOTE 
Do no\b force \bhe jammed documen\b or paper ou\b of \bhe 
machine.
Contact your local authorized Canon dealer or the \ICanon help line 
for assistance, if needed.
Documen\b Jam\f in \bhe Feeder
Follow	onscreen	instructions	as	well	as	the	ones	provided	in	
this	section	to	remo

ve
	jammed	documents
 .
1 Press [].
			
  Paper jam.
Press [  ] to
display steps.
2 Remove the do\bument loaded in the feeder.
3 Open the feeder \bover.
	 		
Clearing Jam\f