Canon Imageclass D1370 User Guide

							9-3
Trou\fleshooting
4 Move the release lever (A) to the position shown 
in the figure.
	 		
(A)
5 Remove the jammed do\bumen\Lt by pulling it 
gently
.
	 		
6 Open the inner \bover.
	 		
7 Remove the jammed do\bumen\Lt by pulling it 
gently
.
	 		
8 Lift the do\bument feeder tray and remove the 
do\bument b
y pulling it gently.
	 		
9 Put the do\bument feeder tray ba\bk into pla\be.
	 		
10 Close inner \bover.
	 		
11 Close the feeder \bover.
	 		
12 Open the feeder or the platen glass \bover and 
remo
ve the do\bument by pulling it gently.
	 		
13 Close the feeder or the platen glass \bover gently.
14 Pla\be do\bument in the feeder.
   
						

							9-4
Trou\fleshooting
Paper Jam\f in \bhe Ou\bpu\b Area
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remo
ve
	jammed	paper.
1 Press [].
	 		
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Lift the s\banning platform.
	 		
3 Remove the jammed paper b\Ly pulling it out 
gently
.
	 		
4 Lower the s\banning platform.
5 When the following s\breen appears, sele\bt  
using [
] and press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No
Paper Jam\f in \bhe Mul\bi-Purpo\fe Tray
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remo

ve
	jammed	paper.
1 Press [].
	 		
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Remove the jammed paper b\Ly pulling it out 
gently
.
If it cannot be removed easily, do not pull it ou\It forcibly. Perform 
the procedure at the position \Ithat is indicated on the message \I
display.
	 		
3 When the following s\breen appears, sele\bt  
using [
] and press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No
Paper Jam\f in \bhe Paper Drawer (Drawer 
1 or 2)
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remo

ve
	jammed	paper.
1 Press [].
Press [\fK] to exit the operati\Ion screen.
	 		
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Pull out the paper dr\Lawer halfway.
	 		
   
						

							9-5
Trou\fleshooting
If paper is jammed \Iin the optional pap\Ier drawer (Drawer 2), also 
pull out this drawer halfway.
3 Remove the jammed paper b\Ly pulling it out 
gently.
	 		
4 Set the paper drawer.
If the optional pape\Ir drawer (Drawer 2) is installed, close the 
optional paper drawer also.
5 When the following s\breen appears, sele\bt  
using [
] and press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No
Paper Jam\f in \bhe Back Cover and Duplex 
Uni\b
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remo

ve
	jammed	paper.
1 Press [].
	 		
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Open the ba\bk \bover.
	 		
3 Remove the jammed paper b\Ly pulling it out 
gently
. 	
		
4 Close the ba\bk \bover.
5 Open the lower rear \bover.
	 		
6 Remove the jammed paper b\Ly pulling it out 
gently
.
	 		
7 Close the lower rear \bover.
8 When the following s\breen appears, sele\bt  
using [
] and press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No
Paper Jam\f in \bhe Fron\b Cover
1 Press [].
Press [\fK] to exit the operati\Ion screen.
	 		
  Paper jam.
Press [  ] to
display steps.
Close back cover
if it is open.
   
						

							9-6
Trou\fleshooting
2 If you are using the multi-pu\Lrpose tray, \blose it.
			
3 Open the front \bover while holding down the 
open button.
	 		
4 Remove the toner \bartridge.
Immediately place the toner cartridge into the original protective 
bag or wrap it wit\Ih a thick cloth.
5 Hold the green tabs ( A), and push the transport 
guide forward and down.
Do not take your hands off the \Itransport guide until it ha\Is reached 
the original position in St\Iep 7.
	 		
(A)
6 Remove the jammed paper b\Ly pulling it out 
gently
.
Remove it as horizontally as possible \Iso that loose toner does not 
spill out.
	 		
7 Slowly move the transport guide to its original 
position.
8 Hold the part where the g reen seal is atta\bhed 
and open the roller \bover.
	 		
9 Remove the do\bument by pulling it gently.
	 		
10 Put the roller \bover ba\bk in pla\be gently.
11 Insert the toner \bartridge.
Fit (A) on both sides o\If the toner cartridge into the guides located 
on both sides of t\Ihe machine and slid\Ie the toner cartridge into the 
machine until the t\Ioner cartridge comes to rest and is held aga\Iinst 
the back of the ma\Ichine.
	 		
(A)
(A)
12 Close the front \bover.
Paper Jam\f in \bhe 2-\fided Tran\fpor\b Guide
1 Press [].
Press [\fK] to exit the operati\Ion screen.
	 		
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Pull out the paper dr\Lawer.
	 		
   
						

							9-7
Trou\fleshooting
3 Holding the green tabs (A), open the 2-sided \L
transport guide.
	 		
(A)
4 Remove the jammed paper b\Ly pulling it out 
gently
.
	 		
5 Holding the green tabs , \blose the 2-sided 
transport guide se\burely.
Make sure that both ends o\If the paper exit g\Iuide are closed.
	 		
6 Set the paper drawer.
7 When the following s\breen appears, sele\bt  
using [
] and press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No
   
						

							9-8
Trou\fleshooting
If	messages	appear,	see	the	following	and	solve	the	pro\flem.
		e-Manual	→	Trou\fleshooting	→	Onscreen	Messages	
An	err
or
	code	is	a	3-dig
 it
	code	rec
 orded
	in	the	err
 or
	log	when	an	err
 or
	occurs
 .
You
	can	view	the	code	in	the	follo

wing
	repor
 ts
	and	log:
Error code\f•	 Error	send	repor t
•	 Error	rec eive	repor t
•	 Jo\f	histor y	display ed	on	the	syst em	status	screen	























































Error Report (Send)
Send job resulted in error\f
Job No\f
Address
N\bme
St\brt Time
C\bll Length
Sheets
Result 0123
0123456789
n\bme
01/01 02:07 AM
0115
1
NG
#018  Busy/No Sign\bl           
Error code
01/01/2011 02:07 PM  FAX
123XXXXXXXCANON P\f0001
For	more	information	on	the	reports,	refer	to	the	following.
		e-Manual	→	Basic	Operation	→	Printing	the	Report	Automatically	(D1370/D1350	Only)
For
	details	on	the	err
 or
	code
 ,
	see	the	follo
 wing.
#001Pro\flem A	document	jam	has	occur red.
Action Remove	the	jammed	document .
#003 Pro\flem The
	machine	is	taking	consider

a\fle
	time	to	send	high-v
 olume
	data.
A

ction
	1 R
 educe
	the	scan	resolution	and	try	to	send	the	document	again.
Ac

tion
	2 R
 educe
	the	scan	resolution	or	ask	the	sender	to	split	the	document	int
 o
	smaller	su\fsets	and	send	one	su\fset	at	a	time.
#005 P

ro\flem
	1 T
 he
	rec
 eiving
	fax	machine	did	not	respond	within	35	seconds
 .
Action Repeat
	the	sending	proc

edure
	from	the	\feginning
 .
	Additionally
 ,
	ask	the	recipien
 t
	to	check	the	fax	machine.	When	making	an	ov

erseas
	call,	add	a	pause	to	the	fax	num\fer.
P

ro\flem
	2 T
 he
	rec
 eiving
	fax	machine	may	not	\fe	a	G3	fax	machine.
A

ction Make
	sure	the	rec

eiving
	fax	machine	is	a	G3	fax	machine.	If	it	is	a	G3	fax	machine,	send	the	document	again.	Other
 wise,
	switch	to	the	communica

tion
	mode	support
 ed
	\fy	the	rec
 eiving
	fax	machine	and	send	the	document	again.
#012 Pr

o\flem The
	rec
 eiving
	fax	machine	is	out	of	paper.
A

ction Make
	sure	that	there	is	enough	paper	loaded	in	the	rec
 eiving
	fax	machine's	paper	tra
 y.
#018 Pro\flem
	1 No	response	is	o\ftained	aft

er
	redialing	the	num\fer.	The	line	may	\fe	\fusy	or	disconnec
 ted.
Action Wait
	a	few	seconds	\fefor

e
	trying	to	dial	the	num\fer	again.	Make	sure	that	the	rec
 eiving
	fax	machine	is	ready	to	rec
 eive
	a	document	if	you	still	cannot	send	a	fax.	Wait	a	few	more	seconds	\fefor

e
	trying	to	dial	the	num\fer	again	if	the	line	is	still	\fusy.
Pr

o\flem
	2 Y
 ou
	cannot	send	a	fax	\fecause	the	line	is	\fusy	or	disconnec
 ted.
Action Make
	sure	that	the	rec

eiving
	fax	machine	is	ready	to	rec
 eive
	a	document	and	try	to	dial	the	num\fer	again.
Pr

o\flem
	3 T
 he
	settings	configur
 ed
	on	the	rec
 eiving
	fax	machine	may	not	\fe	the	same	with	your	fax	machine.
A

ction Make
	sure	that	the	rec
 eiving
	fax	machine	is	ready	to	rec
 eive
	a	document	and	try	to	dial	the	num\fer	again.
Pr

o\flem
	4 No	pause	was	added	to	the	fax	num\fer	when	sending	a	fax	ov
 erseas.
Action Add
	a	pause	aft

er
	the	coun
 try
	code	or	in	fron
 t
	of	the	fax	num\fer	and	dial	the	num\fer	again.	When	sending	a	fax	to	a	destination	reg

istered
	in	a	one-t
 ouch
	key,	switch	to	the	ov
 erseas
	transmission	mode	on	the	detailed	setup	screen.
On\fcreen Me\f\fage
Error Code\f
   
						

							9-9
Trou\fleshooting
#022Pro\flem You
	are	restr
 icted
	to	send	faxes	from	your	comput
 er.
Action You	need	to	disa\fle	the	restr
iction.	Con tact	your	administra tor	for	more	infor mation.		e-Manual	→	Secur
ity	→	Restr icting	to	Specify	Destina tions	and	\bse	the	Sending	Func tions	(D1370/D1350	Only)	→	Restric
ting	to	Send	Fax es	from	Your	Comput er	
#037Pro\flem
	1 T

he
	machine	memory	is	full.
A

ction Print,
	send,	or	delete	any	documents	stor
 ed
	in	memory
 .
Pro\flem
	2 T

he
	data	size	ex
 ceeds
	the	machine's	memory	capacity
 .
Action Reduce
	the	data	resolution	or	change	the	file	for

mat
	to	reduc
 e
	the	data	size
 .
Pro\flem
	3 T

he
	memory	is	full	when	using	the	secure	prin
 ting.
Action Print
	the	documents	in	sever

al
	\fat
 ches
	or	send	the	jo\f	without	using	the	secure	prin
 ting.
		e-Manual	→	Security	→	Entering	PIN	for	Printing	(Secure	Printing)	(D1370	Only)	→	Setting	Secure	Printing
#054 Pro\flem
	1 A

n
	a\f\frevia
 tion
	of	the	sender's	name	or	sender's	fax	num\fer	is	not	reg
 istered
	when	the	sender	sends	a	fax	from	a	comput
 er.
Action Register
	an	a\f\frevia

tion
	of	the	sender's	name	as	well	as	the	sender's	fax	num\fer.
P

ro\flem
	2 The	destination	num\fer	is	more	than	40	digits	long	when	sending	a	fax	from	a	comput

er
	or	importing	from	the	address	\fook.
Ac

tion Reduce
	the	num\fer	of	digits	to	less	than	40.
#099 Pr

o\flem A
	jo\f	curr
 ently
	\feing	proc
 essed
	has	\feen	canceled	manually.
A

ction Try
	to	send	or	rec
 eive
	the	document	again.
#408 Pr

o\flem
	1 T

he
	memory	media	was	disconnec
 ted
	while	it	was	\feing	writt
 en
	to
 ,
	and	writing	failed.
A

ction Check
	to	see	if	the	memory	media	was	disconnec
 ted,
	and	try	writing	again.
Pr

o\flem
	2 A

n
	err
 or
	occurs	when	transf
 erring
	images	to	memory	media,	and	images	cannot	\fe	transf
 erred
	normally
 .
Action Check
	the	memory	media	status

,
	and	then	repea
 t
	the	opera
 tion.
Pro\flem
	3 T

he
	connec
 ted
	memory	media	is	for
 matted
	with	an	unsupport
 ed
	file	syst
 em.
Action Make
	sure	that	the	memory	media	is	for

matted
	with	a	file	syst
 em
	that	is	support
 ed
	\fy	the	machine	(FA
 T16
	or	FA
 T32).
#701 Pro\flem
	1 F

ailed
	the	authentica
 tion
	of	ID	or	PIN	in	the	Depar
 tmental
	ID	Managemen
 t.
Action Specify
	the	cor

rect
	dept.	ID	or	PIN	and	redo	the	authentica
 tion.
Pro\flem
	2 T

he
	jo\fs	with	unkno
 wn
	IDs	are	restr
 icted.
Action Need
	to	deactiv

ate
	the	restr
 iction.
	Con
 tact
	the	syst
 em
	manager	(administra
 tor)
	for	the	details		e-Manual	→	Security	→	Specifying	the	Setting	for	Depar tment	ID	Managemen t	→	Specifying	Whether	or	Not	to	Rec eive	a	Pr
int	Jo\f	from	an	\bnkno wn	ID
#703 Pr
o\flem The
	image	reg
 ion
	in	the	memory	is	full.	Cannot	writ
 e.
Action
	1 W

ait
	until	other	TX	jo\fs	are	complet
 ed
	\fefor
 e
	resending
 .
Action
	2 D

elete
	the	documents	sav
 ed
	in	the	memory
 .
	If	it	still	does	not	wor
 k,
	please	turn	the	machine	OFF	and	then	ON	again.
Ac

tion
	3 Split	the	document	int
 o
	smaller	su\fsets	and	send	it.
#752 P

ro\flem
	1 T

he
	SMTP	serv
 er
	name	setting	is	incor
 rect.
Action Select
	the	appropr

iate
	SMTP	serv
 er
	name.		e-Manual	→	Network	Settings	→	Setting	the	Machine	to	Be	A\fle	To	Send	Scanned	Documen ts	(D1370	Only)	→	Configuring	E-Mail	Send	Settings
P
ro\flem
	2 T

he
	domain	name	setting	is	incor
 rect.
Action Select
	the	appropr

iate
	domain	name.	e-Manual	→	Network	Settings	→	Additional	Network	Settings	→	Setting	IPv4	DNS	e-Manual	→	Network	Settings	→	Additional	Network	Settings	→	Setting	IPv6	DNS
Pro\flem
	3 T

he
	netw
 ork
	is	not	connec
 ted.
Action Check
	with	your	netw

ork
	administra
 tor
	to	make	sure	that	the	netw
 ork
	is	opera
 ting
	normally
 .
#753 Pro\flem TCP/IP
	err

ors
	occur	when	sending	files	or	e-mails
 .
	(socket	and	select	err
 ors,
	etc
 .)
Action Make
	sure	that	the	netw

ork
	ca\fle	connec
 tor
	\fetw
 een
	the	machine	and	the	comput
 er
	is	plugged	in	securely
 .
#755 Pro\flem
	1 C

annot
	send	\fecause	TCP/IP	is	not	running	proper
 ly.
Action Check
	.	e-Manual	→	Network	Settings
Pro\flem
	2 T

he
	IP	address	is	not	set.
A

ction Enter
	the	IP	address

.
	e-Manual	→	Network	Settings	→	Basic	Network	Settings	→	Setting	the	IP	Address
Pro\flem
	3 W

hen
	the	machine	was	start
 ed
	up,	IP	addresses	wer
 e
	not	assigned	\fy	either	DHCP,	RARP	or	BOOTP
 .
Action After
	the	machine	is	turned	ON,	the	machine	cannot	communica

te
	with	the	netw
 ork
	until	the	time	specified	in		has	elapsed.	Wait	a	few	seconds	\fefor

e
	resending
 .
		e-Manual	→	Network	Settings	→	Additional	Netw ork	Settings	→	Specifying	a	Dela y	Bef ore	Esta\flishing	the	Netw ork	Connection
  
						

							9-10
Trou\fleshooting
#801Pro\flem
	1 W
 henever
	it	communica
 tes
	with	the	SMTP	serv
 er
	in	order	to	send	e-mail
 ,
	a	timeout	caused	\fy	the	mail	serv
 er
	side	occurs
 .
Action Check
	to	make	sure	the	SMTP	is	opera
 ting
	normally
 .
	Check	the	netw
 ork
	status
 .
Pro\flem
	2 D
 uring
	SMTP	connec
 tion,
	an	err
 or
	is	retur
 ned
	from	the	SMTP	serv
 er.
Action Recheck	your	SMTP	serv er	settings.
P ro\flem	3 T he	destination	setting	is	not	cor rect.
Action Check
	the	destination	settings.
P

ro\flem
	4 W
 hen
	sending	to	a	file	serv
 er,
	an	err
 or
	caused	\fy	the	serv
 er
	side	occurs
 .
Action Check
	to	make	sure	the	file	serv

er
	is	opera
 ting
	normally
 .
#802 Pro\flem The
	SMTP	serv

er
	name	setting	is	incor
 rect.
Action Select
	the	appropr

iate
	SMTP	serv
 er
	name.		e-Manual	→	Network	Settings	→	Setting	the	Machine	to	Be	A\fle	To	Send	Scanned	Documen ts	(D1370	Only)	→	Configuring	E-Mail	Send	Settings
#804 P
ro\flem No
	acc
 ess
	privileges	to	folder
 .
Action Make
	sure	that	the	user	name	and	passwor

d
	that	is	reg
 istered
	for	the	destination	mat
 ches
	the	user	acc
 ount
	(user	name	and	password)	that	is	reg

istered
	in	the	comput
 er
	(file	serv
 er).
#806 Pro\flem
	1 W

hen
	sending	to	a	file	serv
 er,
	the	specified	user	name	and	passwor
 d
	are	incor
 rect.
Action Make
	sure	that	the	user	name	and	passwor

d
	that	is	reg
 istered
	for	the	destination	mat
 ches
	the	user	acc
 ount
	(user	name	and	password)	that	is	reg

istered
	in	the	comput
 er
	(file	serv
 er).
Pro\flem
	2 W

hen
	sending	e-mail
 ,
	the	specified	destination	is	incor
 rect.
Action Check
	the	reg

istered
	e-mail	destination	settings.
#810 P

ro\flem While
	connec
 ting
	to	the	POP	serv
 er,
	an	err
 or
	is	retur
 ned
	from	the	POP	serv
 er.
Action
	1 Check	to	see	if	the	POP	serv

er
	address	is	ent
 ered
	cor
 rectly.
Action
	2 Check	with	your	netw

ork
	administra
 tor
	to	make	sure	that	the	mail	serv
 er
	is	opera
 ting
	normally	and	that	the	netw
 ork
	is	operating	normally

.
#812 Pro\flem The
	POP	passwor

d
	setting	is	incor
 rect.
Action Enter
	the	cor

rect
	POP	passwor
 d.
	Check	the	POP	passwor
 d
	in	the	settings	notification	documenta
 tion,
	etc
 .
	issued	\fy	the	contr

acted
	pro
 vider,
	or	ask	the	netw
 ork
	administra
 tor.
#813 Pro\flem The
	POP	login	name	setting	is	incor

rect.
Action Recheck
	your	POP	login	name	setting.
#822 P

ro\flem The
	jo\f	cannot	\fe	prin
 ted
	due	to	incor
 rect
	image	for
 mat.
Action Repeat
	the	opera

tion.
#839 Pro\flem The
	user	name	and	passwor

d
	setting	used	for	SMTP	authentica
 tion
	is	incor
 rect.
Action Set
	the	user	name	and	passwor

d
	cor
 rectly.
		e-Manual	→	Network	Settings	→	Setting	the	Machine	to	Be	A\fle	To	Send	Scanned	Documen ts	(D1370	Only)	→	Configuring	E-Mail	Send	Settings
#846 P
ro\flem The
	err
 or
	has	occur
 red
	during	the	POP	authentica
 tion.
Action Recheck
	the	setting	and	redo	the	opera

tion.
		e-Manual	→	Network	Settings	→	Setting	the	Machine	to	Be	A\fle	To	Send	Scanned	Documen ts	(D1370	Only)	→	Configuring	E-Mail	Send	Settings
#852 P
ro\flem The
	err
 or
	has	occur
 red
	\fy	shutting	down	the	pow
 er
	switch	while	proc
 essing
	jo\fs.
A

ction Recheck
	the	setting	and	redo	the	opera
 tion.
#853 Pro\flem
	1
The	jo\f	was	not	a\fle	to	\fe	proc

essed
	due	to	the	reason	why	it	was	canceled	from	an	application	or	opera
 ting
	syst
 em
	while	the	prin

t
	data	was	\feing	sent	to	this	machine	from	a	comput
 er
	etc
 .
Action Check
	the	settings,	and	then	repea

t
	the	opera
 tion.
Pro\flem
	2 W

hile
	perf
 orming
	the	secure	prin
 ting,
	the	jo\f	has	\feen	canceled	for	running	out	of	time	to	proc
 ess.
Action Start
	ov

er
	the	jo\f	as	necessar
 y.
Pro\flem
	3 T

he
	jo\f	using	the	secure	prin
 ting
	has	\feen	sent	when		is	turned	.
A

ction Set
		to	.	Or	send	the	jo\f	without	the	secure	prin
 ting.
	e-Manual	→	Security	→	Entering	PIN	for	Printing	(Secure	Printing)	→	Setting	Secure	Printing
#995 Pro\flem
A
	document	waiting	to	\fe	sent	or	rec
 eived
	has	\feen	canceled
 .
Action Try
	to	send	or	rec

eive
	the	document	again.
  
						

							9-11
Trou\fleshooting
This	message	appears	when	the	paper	size	loaded	in	the	paper	drawer	or	multi-purpose	tray	does	not	match	the	size	specified	in	
,	,	or	
	in	the		menu.	When	this	message	appears,	follo
 w
	the	steps	in	
the	proc

edure
	\felow
 .
 NOTE
Ignore \bhe me\f\fage and pr\uoceed \bo prin\b
You can print on paper currently set in the pa\Iper drawer or multi-purpose tray if you press [\fK] to ignore the message. Note that this may cause 
unexpected print results, for example, a part of the image may not be printed at all.
Changing \bhe paper \fize in \bhe  menu \bo ma\bch \bhe \fize loaded in \bhe pap\uer drawer or mul\bi-purpo\fe \bray
Cancel	the	jo\f	and	refer	to		e-Manual	→	Basic	Operation	→	Setting	the	Paper	Size	and	Type	→	For	the	Paper	Dra wer,	to	change	the	paper	size	in		menu.
 IMPORTANT 
When prin\bing from \bhe prin\ber driver
Make sure that the paper s\Iize specified in the\I printer driver also matches the size loaded in the pap\Ier drawer or multi-purpose tray.
Loading \bhe paper \fize \fpecified in \bhe  menu
See “Loading Paper” (→P. 2-9) and load the\I size specified in the\I  menu.
When  Appear\f
   
						

							9-12
Trou\fleshooting
If	a	pro\flem	occurs	while	the	machine	is	in	use,	try	the	actions	suggested	in	this	section	\fefore	contacting	technical	support
Check \bhe Following Fir\f\b
I\f \bhe power \fwi\bched ON?
Make	sure	that	the	power	cord	is	securely	plugged	into	the	machine	and	into	the	wall	outlet.
Make	sure	that	electricity	is	supplied	from	the	power	cord.
\bse
	another	pow
 er
	cor
 d
	or	check	to	see	if	the	cor
 d
	is	\froken	using	a	voltmet
 er.
Turn	ON	the	power	switch.
If
	this	wor
 ks
Ha\f \bhe power \fwi\bch been ju\f\b \burned ON?
Wait	a	few	moments	until	the	machine	starts	and	warms	up.
If
	this	wor
 ks
I\f \bhe machine in \bhe\u \fleep mode?
Press	[]	(Energy	Saver)	on	the	operation	panel	to	return	from	the	sleep	mode.
If
	this	wor
 ks
Are \bhe \fe\b\bing\f properly configured?
If	the	machine	makes	the	error	sound	and	does	not	start	operating	even	after	[]	(Start)	has	\feen
pressed,
	the	settings	may	not	hav

e
	\feen	configur

ed
	proper

ly.
	Check	the	configur

ed
	settings.
I\f \bhe Error indica\bor on or blinking?
Make	sure	that	paper	is	loaded	properly	in	the	paper	drawer	or	multi-purpose	tray.
	“Loading	Paper”	(→ P.	2-9)
Check	to	see	if	there	is	a	jam	somewhere	inside	the	machine.
	“Clearing	Jams”	(→P.	9-2)
Turn	OFF	the	power	switch,	wait	10	seconds,	and	turn	it	\fack	ON.
Aft er
	the	pro\flem	has	\feen	solved
 ,
	the	Err
 or
	indicat
 or
	goes	out	and	the	screen	retur
 ns
	to	the	stand\fy	mode.	If	the	Err
 or
	
indicator	keeps	\flinking

,
	unplug	the	pow
 er
	cor
 d
	and	con
 tact
	your	local	authoriz
 ed
	Canon	dealer	or	the	Canon	help	line.
I

f
	this	wor
 ks
Trouble\fhoo\bing