Canon Faxphone B640 Users Manual

92Frequently Asked Questions
Refer to this section if you experience trouble operating your FAXPHONE.TRANSMITTING
oCannot send a document?
•Is the FAXPHONE set for the type of telephone line in use (pulse/tone)?
If you have a pulse line, be sure the FAXPHONE is set for pulse dialing.
If you are not sure about what type of line you have, contact your local
telephone company. See p. 14.
•Has the document been fed correctly into the FAXPHONE?
Remove the document, stack it and feed it into the FAXPHONE...

938 Frequently Asked QuestionsRECEIVING
oCannot receive a document automatically?
•Is the FAXPHONE set to receive automatically?
For the FAXPHONE to receive automatically, the LCD must display
“Fax/Tel”, “Fax Only” or “AnsMode”. Press [RECEIVE MODE] to
display “Fax/Tel Mode”“Fax Only Mode”or “Ans. Machine Mode”  on
the operation panel. See pp. 65 and 66.Make sure you have printed out any document received in memory. See p. 68.Check the LCD for an error message. See p. 98.
Print an activity report and...

94oCannot receive using Error Correction Mode (ECM)?
•Does the other party’s fax support ECM?
Some fax units do not support ECM transmission. If the other party’s fax
does not support ECM, the document is sent in the normal mode without
error checking.
•Is your FAXPHONE set for ECM receiving?
ECM receiving can be turned off and on. Check the current setting.
See p. 77.
oNothing prints?
•Did you remove the orange tape from the BJ cartridge before you
installed it in the FAXPHONE?
Be sure to remove the...

958 Frequently Asked QuestionsCOPYING
oCannot make a copy?
•Was the [HOOK] button pressed?
You cannot make copies if [HOOK] was pressed. Press [HOOK] to
release it.
Make sure a document is set in the Automatic Document Feeder (ADF)
and the LCD displays DOCUMENT READY.
Print an activity report to ensure the FAXPHONE is working properly.PAPER LOADING PROBLEMS
oMultiple sheets feed into the FAXPHONE.
•Make sure the paper is not sticking together. Fan the paper before load-
ing it into the paper tray. Always...

96oCannot get faxes from information services?
•Is your FAXPHONE connected to a rotary dial telephone line?
Press [TONE] to receive faxes from information services that require
touch-tone telephone lines for transmission.
oNothing shows on the display?
•Is the power plug firmly plugged in?
Check the plug and be sure it is firmly plugged into the socket.
•Cannot solve the problem?
Disconnect the power. Wait five seconds and reconnect the power again.
Check the other party’s fax and be sure that it is...

978Print quality problems
If the printout is unsatisfactory, consider the following suggestions:
zMost paper has a right side and a wrong side. If the print quality is poor, try
turning the paper over and printing on the other side.
zIf characters and images are blurred, check that you are using the correct
kind of paper, see p. 6.
zIf ink gets on the printer’s platen, the reverse side of the printed page will
have smudges. In this case, clean the platen area with a soft dry cloth.
See p. 89.
zIf white...

98Error codes, messages and solutionsThe following table summarizes the error codes that appear on Activity reports
(see p. 79), the displayed messages and what to do for each error.MessageError Code CauseAction
The telephone
number you dialed is
busy.
The other party’s fax
is not working.
The other party is not
using a G3 machine.
The touch tone/rotary
pulse setting on your
FAXPHONE is incor-
rect.
The receiving fax did
not answer within 35
seconds.
The BJ cartridge is
empty or the ink has
dried out.
No...

998MessageError Code CauseAction
Press [STOP]. Try your
operation again.
Divide the document and
send or copy each part
separately.
Contact the other party.
Have them divide the
document and send each
part separately.
Use a copy machine to
make a reduced copy of
the document and send
the copy.
Place the handset prop-
erly into its cradle.
Print out any documents
that are stored in
memory. Then start the
operation again.
(See p. 68)
Divide the documents and
send each part separately.If you want the...

100PUT IN CARTRIDGE–
RECD IN MEMORY–
REC.PAPER JAM#009
REDIALING–
START AGAIN–
STOP KEY PRESSED–
TALK–
TIMER–MessageError CodeCauseAction
Install the BJ cartridge
(See p. 10).
Add paper to the paper
tray, change the BJ
cartridge, or clear the
paper jam. Print out the
document from memory.
(See p. 68)
Clear the jam, then press
[STOP]. (See p. 87)Wait for the FAXPHONE to
try redialing. If that doesnt
work, wait until the
FAXPHONE starts to dial
the number, then press
[STOP] to cancel redialing.
Try to send...

1018 In case of a power failure
The user data settings and registered data for One-touch Speed Dialing and Coded
Speed Dialing are saved during a power failure using a built-in battery. However, docu-
ments stored in the FAXPHONE memory will be deleted. If a power failure occurs or
the power is turned off, the FAXPHONE will automatically print a Memory Clear List
as soon as the power is turned on or the power is restored. This list informs you of the
deleted memory files.
During a power failure...