Canon Fax L2000ip User Guide

7
Troubleshooting
Clearing Printer Feed Jams7-15
3While holding the green label, flip the transfer guide up a, and 
slowly pull the paper out from below b.
CAUTION
 The toner fixing unit and its surroundings inside the machine may become hot 
during use. When removing jammed paper or when inspecting the inside of the 
machine, do not touch the toner fixing unit and its surroundings, as doing so may 
result in burns or electrical shock.
IMPORTANT
 When removing the jammed paper, be careful not to touch...

Clearing Printer Feed Jams7-16
Troubleshooting
7
Duplexer Area
1Remove the upper paper cassette.
2Pull the green lever on the left front of the machine to open the 
bottom of the duplexer.
Green Lever
 

7
Troubleshooting
Clearing Printer Feed Jams7-17
3Reach in and pull out the jammed paper from the duplexer area.
4Push the bottom of the duplexer back up until it clicks into place.
Duplexer
Duplexer
 

Clearing Printer Feed Jams7-18
Troubleshooting
7
5Reinsert the paper cassette into the machine.
NOTE
 To reset the printer and continue printing, open the printer cover all the way and close it. 
If the Error lamp does not stop blinking, there is still jammed paper inside the machine. 
Check the other areas of the machine to clear all paper jams.
 

Service Call Message7-19
7
Troubleshooting
Service Call Message
If a malfunction occurs to the machine, service call messages appear on the LCD display.
WA R N I N G
 Do not connect or disconnect the power plug with wet hands, as this may result in electrical 
shock.
CAUTION
 Always grasp the plug portion when disconnecting the power plug. Pulling by the power cord 
may expose or snap the core wire, or otherwise damage the power cord. If the cord is 
damaged, this could cause an electricity leak and...

Service Call Message7-20
Troubleshooting
7
1Disconnect the power cord, wait for more than 10 seconds, then 
connect it again.
2If the problem persists, disconnect the power cord again, and 
contact your local authorized Canon dealer.
NOTE
 When consulting your local authorized Canon dealer, check the following:
- Model name
- Problem and status of the machine
- Error code on the LCD display
 

Error Code Table (Listed by Number)7-21
7
Troubleshooting
Error Code Table (Listed by Number)
Errors in reports are recorded as numbers because there is not enough space to print a 
detailed description of the error in the report. When errors are recorded in reports, note the 
error code number, and check it against the table below to learn more about what caused the 
error and how to remedy it. Try to solve the problem following the procedure described as 
“Remedy.” If you cannot find the corresponding...

Error Code Table (Listed by Number)7-22
Troubleshooting
7
##0322 to ##0330
Cause A fatal error has occurred.
Remedy Contact your local authorized Canon dealer where you purchased your Canon 
product for assistance.
 

List of LCD Display Messages (Alphabetical List)7-23
7
Troubleshooting
List of LCD Display Messages 
(Alphabetical List)
This section explains a list of messages that appear on the LCD display when a problem occurs 
in the machine.
CHECK DOCUMENT
Cause A document page may be jammed or may not have been fed correctly by the 
ADF (Automatic Document Feeder).
Remedy 1 Clear the paper jam, and try placing the document again. (See “Clearing 
Document Feed Jams”, on p. 7-2.)
Remedy 2 If the document does not...

List of LCD Display Messages (Alphabetical List)7-24
Troubleshooting
7
ENTER DEPT. ID
Cause Department ID restriction has been set.
Remedy You have to enter the Department ID and password (if set) in order to operate 
the machine.
HANG UP PHONE
Cause The transaction has completed, but the handset is not sitting completely on its 
cradle.
Remedy Make sure the handset is sitting completely on its cradle.
INCORRECT PAPER SIZE
Cause The paper size set in the PAPER SETTINGS menu does not match the paper 
size...