Canon 1dx Owners Manual

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Troubleshooting Guide
 With [51: File name], select the camera’s unique file name or the file 
name registered under User setting 1 (p.156).
  If the card already contains re corded images, the image number may 
not start from 0001 (p.158).
  Make sure the correct date and time has been set (p.40).
  Check the time zone and daylight savings time (p.41).
 
The shooting date and time does not  appear in the picture. The date and 
time is instead recorded in the imag e data as shooting information. When 
printing, you can imprint the date and ti me in the picture by using the date 
and time recorded in the s hooting information (p.40, 305).
 If the card has recorded a number of images greater than the camera 
can display, [ ###] will be displayed (p.257).
  In low temperatures, the display  speed of the AF points may become 
slower due to the AF point di splay device’s (liquid crystal) 
characteristics. The display speed  will return to normal at room 
temperature.
  If the LCD monitor is dirty,  use a soft cloth to clean it.
  In low or high temperatures, the  LCD monitor display may seem slow 
or may look black. It will retu rn to normal at room temperature.
The fourth character in the file name changes.
The file numbering does not start from 0001.
The shooting date and time displayed is incorrect.
The date and time is not in the picture.
[###] is displayed.
In the viewfinder, the AF po int display speed is slow.
The LCD monitor does not display a clear image.
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Troubleshooting Guide
 [3 3: Highlight alert ] is set to [Enable] (p.249).
  [3 3: AF point disp.] is set to [ Enable] (p.249).
  If the image is protected, it  cannot be erased (p.273).
  Set [ 85: J /K  button function ] to [Play memo (Hold: Record 
memo)] (p.330).
  Movies edited with a personal com puter cannot be played with the 
camera.
  If you operate the camera’s dials or  lens during movie shooting, the 
operation noise will also be reco rded. Using an external microphone 
(commercially available) is recommended (p.237).
  During autoexposure movie shooting, if  there is a drastic change in the 
exposure level, the recording will  stop momentarily until the brightness 
stabilizes. If this  happens, shoot in the  mode (p.225).
Playback Problems
Part of the image blinks in black.
A red box is displayed on the image.
The image cannot be erased.
A voice memo cannot be played back.
The movie cannot be played back.
When the movie is played back, camera operation 
noise can be heard.
The movie has still moments.
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Troubleshooting Guide
 Use the stereo AV cable that ca me with the camera (p.272).
  Make sure the stereo AV cable or  HDMI cable’s plug is inserted all the 
way in (p.269, 272).
  Set the video OUT system (NTSC/PAL)  to the same video system as 
the TV set (p.272).
  If the movie file size reaches 4  GB, another movie file will be created 
automatically (p.234).
  If you format a card of 128 GB or hi gher with this camera, it will be 
formatted in exFAT. This means that some card readers and computer 
operating systems might not recognize  the card properly. In such a 
case, connect your camera to the co mputer with the provided interface 
cable, then transfer the images to  your computer using EOS Utility 
(provided software, p.410).
  41  and 61  images cannot be processed with the camera. Use 
the provided software Digital Phot o Professional to process the image 
(p.410).
  The camera cannot resize the following images: JPEG  6(Small), 
1, 
4
1, and  61 (p.291).
No image appears on the TV screen.
There are multiple movie file s for a single movie shoot.
My card reader does not recognize the card.
I cannot process the RAW image.
I cannot resize the image.
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Troubleshooting Guide
 If you selected [Clean now f], the shutter will make a noise, but no 
picture is taken (p.294).
  If you repeatedly turn the power switch < 1> and < 2> at a short 
interval, the < f> icon may not appear (p.38).
  What is displayed on the screen di ffers depending on the printer. This 
instruction manual list s all the printing effects available (p.304).
  Install the provided software (E OS DIGITAL Solution Disk CD-ROM) 
on the personal computer (p.411).
  Check that EOS Utility’s top screen appears.
Sensor Cleaning Problems
The shutter makes a noise during sensor cleaning.
Automatic sensor cleaning does not work.
Printing-Related Problems
There are fewer printing effects than listed in the instruction 
manual.
Image Transfer Problems
I cannot transfer images to a personal computer.
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You can check the camera’s serial number, firmware version, and 
shutter release cycles on the screen. You can also check the status log 
for past Error and Caution messages.
Use this function to c heck the camera’s condition. If necessary, take the 
camera to your nearest Canon Se rvice Center for maintenance to 
minimize camera problems in the future.
1Select [System status display].
 Under the [ 54] tab, select [ System 
status display ], then press .
2Check the system status.
  You can check the serial number, 
firmware version, and shutter release 
cycles.
You can check the camera’s past erro rs, caution history, and the lens, 
flash, and battery used when the error or caution occurred.
 3Check the log.
  In step 2, press the < B> button.
X The camera’s status log will be 
displayed.
  “Err **” is an error message. For the 
error messages, see page 388.
  “Caution **” is a caution message. 
For the caution messages, see the 
next page.
3  System Status Display
Check the Error and Caution Log
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3 System Status Display
 4Check the system status.
 Turn the < 5> dial to select an Error 
or Caution, then press the < B> 
button to view the message.
  Turn the < 5> dial to check the 
message.
  Caution Messages
The camera checks its important components to see if they are 
operating properly. If it detects an ope ration that is inaccurate but not 
serious enough to be an error, it  will be recorded as a Caution message 
in the Camera status log. Although you can continue shooting, you 
should follow the recommendatio ns in the Caution message and 
solution since the condition may lead to a malfunction.
Caution 
No.MessageDescription and Solution
01
Shutter speed repeatedly 
adjusted automatically.
You may continue 
shooting but contacting a 
service center is 
recommended.If the camera detects an  error in the shutter 
speed, it will make ad justments to maintain 
shutter speed precision. If this adjustment is 
made repeatedly, this Caution message will 
appear. 
You can continue shooti ng, but consulting a 
Canon Service Center  is recommended.
02
A sudden drop in battery 
performance was 
detected.
If this happens again after 
battery replacement, 
contact a service center.While the camera is turned off, if the battery 
pack’s remaining capacity decreases 
abnormally within a certain period, this 
Caution message will appear.
If the same Caut ion message appears 
repeatedly even after changing to a different, 
fully-charged Battery Pack LP-E4N or LP-
E4, there may be a problem with the camera. 
Consult your nearest Canon Service Center.
03
Retry operation was 
performed for the shutter 
charge mechanism.
If this happens repeatedly, 
contacting a service 
center is recommended.The shutter- and mirror-cocking operation 
was not completed norm ally. If this occurs 
again, this Caution message will appear.
You can continue shootin g, but if the same 
message appears again, you should 
consult your nearest  Canon Service Center.
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3 System Status Display
When you press the < L> button in step 3, you can delete all the log 
entries displayed.
Erasing the Camera Status Log
  The Camera status log screen displays  the latest five entries for Errors 
and Cautions. If there are mo re than five entries, the oldest entries will be 
deleted automatically.
  The shutter release cycles  are displayed in units of 1000. If there have 
been 1,000,000 or more shutter re lease cycles, 1,000,000 will be 
displayed.
  If the same Error or Caution occu rs often, consult a Canon Service 
Center.
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If there is a problem with the camera, an 
error message will appear. Follow the on-
screen instructions.
* If the error still persists, write down the erro r number and contact your 
nearest Canon Service Center.
Error Codes
NumberError Message  and Solution
01
Communications between the camera  and lens is faulty. Clean the 
lens contacts.
Î Clean the electrical contacts on  the camera and lens or use a 
Canon lens (p.15, 18).
02
Card * cannot be accessed. Rein sert/change card * or format 
card * with camera.
Î Remove and insert the card again,  replace the card, or format the 
card (p.35, 55).
04
Cannot save images because card * is full. Replace card *.
Î Replace the card, eras e unnecessary images,  or format the card 
(p.35, 55, 280).
06
Sensor cleaning is not possible.  Turn the camera off and on 
again.
Î Operate the power switch (p.38).
10, 20,
30, 40,
50, 60,
70, 80,
 99Shooting is not possible due to an  error. Turn the camera off and 
on again or re-install the battery.
Î Operate the power switch, remove  and install the battery pack 
again, or use a Canon lens (p.34, 38).
Error number
Countermeasures
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							389
•TypeType:Digital, single-lens reflex, AF/AE camera
Recording media: Type I or II CF  card, UDMA mode 7-compatible
* Dual CF card slots
Image sensor size: Approx. 36 x 24 mm
Compatible lenses:
Canon EF lenses (except EF-S  lenses) (35 mm-equivalent 
lens focal length will be  as indicated on the lens)
Lens mount: Canon EF mount
• Image SensorType: CMOS sensor
Effective pixels: Approx. 18.10 megapixels
Aspect ratio: 3:2
Dust delete feature: Auto, Manual, Dust Delete Data appending
• Recording SystemRecording format: Design rule for  Camera File System (DCF) 2.0
Image type: JPEG, RAW (14-bit  Canon original), RAW+JPEG 
simultaneous recording enabled
Recorded pixels: L (Large ) : Approx. 17.90 megapixels (5184 x 3456)
M1 (Medium 1): Approx. 14.20 megapixels (4608 x 3072)M2 (Medium 2): Approx. 8.00 megapixels (3456 x 2304)
S (Small) : Approx. 4.50  megapixels (2592 x 1728)
RAW : Approx. 17.90 megapixels (5184 x 3456)
M-RAW : Approx. 10.10 megapixels (3888 x 2592)
S-RAW : Approx. 4.50 me gapixels (2592 x 1728)
JPEG quality: 10 levels
Recording function:
Standard, Auto switch card, Record  separately, Record to multipleCreate/select a folder: Possible
File name: Preset code, User setting 1, User setting 2
File numbering: Continuous,  Auto reset, Manual reset
• Image Processing During ShootingPicture Style:Auto, Standard, Portrait,  Landscape, Neutral, Faithful, 
Monochrome, User Def. 1 - 3
White balance: Auto, Preset (Daylight , Shade, Cloudy, Tungsten light, 
White fluorescent light,  Flash), Custom, Color 
temperature setting (Approx. 2500-10000K), Personal 
white balance (5 settings),  White balance correction, and 
White balance bracketing possible
* 
Flash color temperature information transmission enabled
Specifications
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Specifications
Noise reduction: Applicable to long exposures and high ISO speed shots
Automatic image 
brightness correction: A uto Lighting Optimizer
Highlight tone priority: Provided
Lens aberration correction:Peripheral illumination corr ection, Chromatic aberration 
correction
• ViewfinderType: Eye-level pentaprism
Coverage:Vertical/Horizontal approx. 100%  (with Eye point approx. 20 mm)Magnification: Approx. 0.76x (-1 m-1 with 50 mm lens at infinity)
Eye point: Approx. 20 mm (from eyepiece lens center at -1 m-1)Built-in dioptric adjustment:Approx. -3.0 - +1.0 m-1 (dpt)
Eyepiece shutter: Built-in
Focusing screen: Ec-C V pr ovided, interchangeable
AF status indicator: Provided
Grid display: Provided
Electronic level: Horizont al: 1° increments, ±6°
Vertical: 1° increments, ±4°
* During horizontal shooting
Mirror: Quick-return type
Depth-of-field preview: Provided
• AutofocusType: TTL secondary image-registration, phase detection
AF points: 61 points (Up to 41 cross-type points)
* Number of available AF points and cross-type points  vary depending on the lens.
Focusing brightness range:EV -2 - 18 (with center f/2.8 AF  point, at 23°C/73°F, ISO 100)Focus modes: One-Shot AF, AI Se rvo AF, Manual focusing (MF)AF area selection modes:Single-point Spot AF (manual selection), Single-point AF 
(manual selection), AF point expansion (manual 
selection: up, down, left, an d right), AF point expansion 
(manual selection: surrou nd), Zone AF (manual 
selection), Auto select ion of 61 AF points
AF point automatic 
selection conditions: Depending on EO S iTR AF setting (AF using color and 
face detection information possible)
* iTR: Intelligent Tr acking and Recognition
AF Configuration tool: Case 1 - 6
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