Brother Ppf 1800c Fax Machine Owners Manual

TROUBLESHOOTING AND ROUTINE MAINTENANCE   15 - 7
If You Are Having Difficulty with Your Fax Machine
If you think there is a problem with your fax machine, make a copy first. If the 
copy looks good, the problem is probably not your fax machine. Check the chart 
below and follow the troubleshooting tips.
If you have any other problems, visit us at: 
http://solutions.brother.com
DIFFICULTYSUGGESTIONS
Printing or Receiving Faxes
Condensed Print and Horizontal 
Streaks / Top and Bottom of 
Sentences Are Cut...

15 - 8   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Fax Machine Does Not Answer When 
CalledMake sure the fax machine is in the correct receiving mode for your setup 
(either FAX ONLY, FAX/TEL or TAD: ANSWER MACH). Check for 
dial tone. If possible, call your fax machine to hear it answer. If there is still 
no answer, check the telephone line cord connection. If there is no ringing 
when you call your fax machine, call your telephone company to check the 
line.
There is no dial tone on the handset. Press...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   15 - 9
How to Improve Print Quality
Cleaning the Print Head
Clean the print head if you get a horizontal line in the text or graphics on your 
printed pages. There are two print heads; each contains two print cartridges. You 
can clean either black and cyan, yellow and magenta, or all four colors by using 
Ink.
Caution
Do NOT clean the print head by touching it with your hand or a cloth.
1Press Ink. 
2Press 1 to choose 1.CLEANING.
3Press   to choose the color you...

15 - 10   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Check the quality of the four color blocks in the sheet. (BLACK/CYAN/
YELLOW/MAGENTA).
If the quality is OK for all colors, press 
1 (YES) to go to STEP B––OR––
If white horizontal lines appear in some color blocks below, press 
2 (NO).
The LCD will ask you if the print quality 
is OK for each color.
Press 
2 (NO) for any color with a problem. 
The LCD shows:
Press 
1 (YES). the fax machine will start cleaning the colors.
After cleaning is finished, press...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   15 - 11
For 600 DPI, press the number of the test 
print that most closely matches the 
number 0 sample (1-8).
For 1200 DPI, press the number of the 
test print that most closly matches the 
number 0 sample (1-8).
4Repeat Steps 1 and 2 (in Print Quality Check) to print another sample Print 
Quality Check Sheet, and then check it.
5Press Stop/Exit.
If you still see missing ink in this Print Quality Check Sheet, repeat the cleaning 
and test print procedures at...

15 - 12   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Packing and Shipping the Fax Machine
Whenever you transport the fax machine, use the packing materials that came with your 
fax machine.  If you do not pack the fax machine correctly, you could void your warranty.
1First, remove all the ink cartridges and attach the white shipping cover. (See 
Replacing the Ink Cartridges, page 15-16.) After attaching the white shipping 
cover, press the all ink cartridge covers down.
Caution
Damage to your print head...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   15 - 13
7Wrap the fax machine in the plastic bag and place it in the original carton with 
the original packing material. 
8Pack the printed materials in the original carton as shown below. Do not pack 
the used ink cartridges in the carton.
NoteIf you are returning your machine to Brother as part of the Exchange Service, 
pack only the fax machine. Keep all separate parts and printed materials to use 
with your “Exchange” machine. 

15 - 14   TROUBLESHOOTING AND ROUTINE MAINTENANCE
9Close the carton.  

TROUBLESHOOTING AND ROUTINE MAINTENANCE   15 - 15
Routine Maintenance
Cleaning the Scanner
Unplug the fax machine, and then open the control panel cover. Clean the flat 
white pressure bar and the glass strip under the bar with isopropyl alcohol on a 
lint-free cloth.
Cleaning the Fax Machine Printer Platen
WARNING
Be sure to unplug the fax machine from the AC power outlet before cleaning the 
printer platen.
Be careful not to touch the paper feed star wheels, flat cable and encode film.
When you want...

15 - 16   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Replacing the Ink Cartridges
Your fax machine is equipped with an ink dot counter that automatically 
monitors the ink level in each color cartridge. When the counter detects an ink 
cartridge is running out of ink, the fax machine will notify you with a message 
on the LCD.
The LCD shows you which color cartridges are low or empty. Be sure to follow 
the LCD prompts so you replace the color cartridges in the appropriate order.
When the ink cartridges are...