Brother Ppf 1800c Fax Machine Owners Manual
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 15 - 7 If You Are Having Difficulty with Your Fax Machine If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the chart below and follow the troubleshooting tips. If you have any other problems, visit us at: http://solutions.brother.com DIFFICULTYSUGGESTIONS Printing or Receiving Faxes Condensed Print and Horizontal Streaks / Top and Bottom of Sentences Are Cut OffIf your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). Poor Quality Print If you are using plain paper, try using recommended special paper (See Chapter 3). Don’t handle the paper until the ink is dry. Adjust the Vertical Alignment (See page 15-10). Print Too Dark or Too Light Make sure your ink cartridges are fresh. Cartridges are good up to two years; after that the ink may become clogged. Cartridge expiration dates are printed on the package. Try using recommended special paper (See Chapter 3). The recommended environment for your fax machine is between 68°F to 91°F. Print Appears Dirty or Ink Seems to RunMake sure you are using the recommended paper (See Chapter 3). Don’t handle the paper until the ink is dry. The recommended environment for your fax machine is between 68°F to 91°F. White Lines in Text or Graphics Clean the print head (See Cleaning the Print Head, page 15-9.). Stains Appear on the Reverse Side or at the Bottom of the PageMake sure the Printer Platen and Pick Up Roller are not dirty with ink mist. (See page 15-15). Vertical Black Lines When Receiving The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). Received color fax prints only in B & W.Replace the color ink cartridges that are empty or nearly empty, and then ask the other party to send the color fax again. (See Replacing the Ink Cartridges, page 15-16.) Left and right margins are cut off. Turn on Auto Reduction. (See Printing a Reduced Incoming Fax (Auto Reduction), Page 6-4.) Horizontal lines appear in Text or Graphics.Clean the print head (See Cleaning the Print Head, page 15-9.). If you clean the print heads five times and the print has not improved, call Brother Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). Phone Line or Connections Dialing does not work. Check for a dial tone. Change TONE/PULSE setting (See Setting Tone/ Pulse Dialing Mode, page 5-7). Check all line cord connections, and make sure the curled handset cord is not in the EXT jack. Check power cord connection. Send a manual fax by pressing Hook/Hold––OR––by lifting the handset, and dialing the number. Wait to hear the fax receiving tones before pressing Black Fax Start.
15 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE Fax Machine Does Not Answer When CalledMake sure the fax machine is in the correct receiving mode for your setup (either FAX ONLY, FAX/TEL or TAD: ANSWER MACH). Check for dial tone. If possible, call your fax machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your fax machine, call your telephone company to check the line. There is no dial tone on the handset. Press Hook/Hold––OR––Lift the handset. If you hear no dial tone, check telephone line cord connections at the fax machine and wall jack. Check that the handset curled cord is connected to the fax machine’s handset jack. Test the jack with another single line telephone. If no dial tone on the wall outlet, call your telephone company. Sending Faxes Poor Transmission Quality Try changing your resolution to FINE or S.FINE. Make a copy to verify your fax machine’s scanner operation. Transmission Verification Report says “Result:NG”There is probably temporary noise or static on the line. Try sending the fax again. If the problem continues, call the telephone company to check your phone line. Vertical Black Lines When Sending If the copy you made shows the same problem, your scanner is dirty (See Cleaning the Scanner, page 15-15.). Handling Incoming Calls Fax Machine “Hears” Voice as CNG ToneIf your fax machine is set to Easy Receive ON, it is more sensitive to sounds. Your fax machine may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to OFF. (See Easy Receive, page 6-3.) Transferring a Fax Call to the Fax MachineIf you answered at the fax machine, press Black Fax Start and hang up immediately. If you answered at an extension phone, press your Fax Receive Code (default setting is 51). When your fax machine answers, hang up. Custom Features on a Single Line If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice Mail, an alarm system or any other custom feature on a single phone line with your fax machine, it may create a problem sending or receiving fax data. For example: If you are sending or receiving a fax message while a custom feature signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended. DIFFICULTYSUGGESTIONS
TROUBLESHOOTING AND ROUTINE MAINTENANCE 15 - 9 How to Improve Print Quality Cleaning the Print Head Clean the print head if you get a horizontal line in the text or graphics on your printed pages. There are two print heads; each contains two print cartridges. You can clean either black and cyan, yellow and magenta, or all four colors by using Ink. Caution Do NOT clean the print head by touching it with your hand or a cloth. 1Press Ink. 2Press 1 to choose 1.CLEANING. 3Press to choose the color you want to clean, and then press Menu/Set. The fax machine will clean the print head automatically. When cleaning is finished, the fax machine will go back online automatically. Print Quality Check If the print quality is not satisfactory, you can print a Print Quality Check Sheet to help you identify settings you may need to change. 1Press Menu/Set, 4. 2Press Black Fax Start. The fax machine begins printing the Print Quality Check Sheet. The LCD shows: 3Check the sheet to see if the quality and alignment are OK by following STEPs A and B. STEP A: Color Block Quality Check The LCD shows: NoteIf you clean the print head at least five times and the print has not improved, call Brother Customer Service for assistance at 1-800-284-4329 (in USA), 1-800-853-6660 ( in Canada), or 1-514-685-6464 (in Montreal). or 4.TEST PRINT IS STEP “A” OK? 1.YES 2.NO IS STEP “A” OK? 1.YES 2.NO
15 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE Check the quality of the four color blocks in the sheet. (BLACK/CYAN/ YELLOW/MAGENTA). If the quality is OK for all colors, press 1 (YES) to go to STEP B––OR–– If white horizontal lines appear in some color blocks below, press 2 (NO). The LCD will ask you if the print quality is OK for each color. Press 2 (NO) for any color with a problem. The LCD shows: Press 1 (YES). the fax machine will start cleaning the colors. After cleaning is finished, press Black Fax Start. The fax machine will start printing the Print Quality Check Sheet again and then return to STEP A. If STEP A is OK, press 1 to proceed to STEP B. STEP B: Alignment Check The LCD shows: Check the 600 DPI and 1200 DPI test prints to see if number 5 most closely matches number 0. If the number 5 sample of both the 600 DPI and 1200 DPI are the best matches, press 1 (YES) to finish STEP B––OR–– If another test print number is a better match for either 600 DPI or 1200 DPI, press 2 (NO) to select it. OK Poor BLACK OK? 1.YES 2.NO START CLEANING? 1.YES 2.NO IS STEP “B” OK? 1.YES 2.NO 600 DPI 1200 DPI} } Do NOT select
TROUBLESHOOTING AND ROUTINE MAINTENANCE 15 - 11 For 600 DPI, press the number of the test print that most closely matches the number 0 sample (1-8). For 1200 DPI, press the number of the test print that most closly matches the number 0 sample (1-8). 4Repeat Steps 1 and 2 (in Print Quality Check) to print another sample Print Quality Check Sheet, and then check it. 5Press Stop/Exit. If you still see missing ink in this Print Quality Check Sheet, repeat the cleaning and test print procedures at least five times. If ink is still missing after the fifth cleaning and test print, replace the ink cartridge for the clogged color. (Perhaps the ink cartridge was in your fax machine over six months or the expiration date written on the cartridge package has passed. Or, the ink may not have been stored properly before use.) After replacing the ink cartridge, check it by printing another Print Quality Check Sheet. If the problem still exists, repeat the cleaning and test print procedures at least five times for the new ink cartridge. If ink is still missing, call Customer Service at 1-800-284-4329 ( in USA), 1-800-853-6660 (in Canada ) or 1-514-685-6464 (in Montreal). Caution Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty. When an ink head nozzle is clogged the printed sample looks like this.After the ink head nozzle is cleaned, the horizontal lines are gone. 600DPI ADJUST SELECT BEST # 1200DPI ADJUST SELECT BEST #
15 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE Packing and Shipping the Fax Machine Whenever you transport the fax machine, use the packing materials that came with your fax machine. If you do not pack the fax machine correctly, you could void your warranty. 1First, remove all the ink cartridges and attach the white shipping cover. (See Replacing the Ink Cartridges, page 15-16.) After attaching the white shipping cover, press the all ink cartridge covers down. Caution Damage to your print head resulting from packing without the shipping cover will void your warranty. 2Attach the protective yellow bar, and then close the top cover and control panel cover until they click into place. 3Unplug the fax machine from the telephone wall jack and remove the telephone line cord from machine. Caution Do not unplug the fax machine after a print job until you hear the final click. 4Unplug the fax machine from the AC outlet. 5Unplug the USB cable from the fax machine, if it is connected. 6Remove the paper wire extension, paper tray, document support, document wire extension, handset and handset curled cord. NoteIf you are packing the machine for the Brother Exchange Service, keep these items and return only the machine. To attach the white shipping cover Protective Yellow Bar
TROUBLESHOOTING AND ROUTINE MAINTENANCE 15 - 13 7Wrap the fax machine in the plastic bag and place it in the original carton with the original packing material. 8Pack the printed materials in the original carton as shown below. Do not pack the used ink cartridges in the carton. NoteIf you are returning your machine to Brother as part of the Exchange Service, pack only the fax machine. Keep all separate parts and printed materials to use with your “Exchange” machine.
15 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE 9Close the carton.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 15 - 15 Routine Maintenance Cleaning the Scanner Unplug the fax machine, and then open the control panel cover. Clean the flat white pressure bar and the glass strip under the bar with isopropyl alcohol on a lint-free cloth. Cleaning the Fax Machine Printer Platen WARNING Be sure to unplug the fax machine from the AC power outlet before cleaning the printer platen. Be careful not to touch the paper feed star wheels, flat cable and encode film. When you want to clean your fax machine printer platen, wipe it with a lint free cloth that is dry. Do NOT Touch! Do NOT Touch! Flat Cable Clean Here Paper Feed Star Wheel Do NOT Touch! Encode Film
15 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE Replacing the Ink Cartridges Your fax machine is equipped with an ink dot counter that automatically monitors the ink level in each color cartridge. When the counter detects an ink cartridge is running out of ink, the fax machine will notify you with a message on the LCD. The LCD shows you which color cartridges are low or empty. Be sure to follow the LCD prompts so you replace the color cartridges in the appropriate order. When the ink cartridges are running low, you must use the Ink key to begin the cartridge replacement (Steps 1 to 3). If the ink is empty, skip to Step 4. 1Press Ink. 2Press 2 to choose 2. REPLACE INK. If one or more ink cartridges are empty, for example Black, the LCD shows INK EMPTY BLACK and PLS OPEN COVER 3Open the control panel cover, and then lift the top cover. 4Push the appropriate colored ink cartridge covers and remove the ink cartridge. 5Open the new ink cartridge bag for the color shown on the LCD, and then take out the ink cartridge. PUSHPUSHPUSHPUSH Ink Cartridge Covers