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Brother Ppf 1800c Fax Machine Owners Manual

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    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   15 - 7
    If You Are Having Difficulty with Your Fax Machine
    If you think there is a problem with your fax machine, make a copy first. If the 
    copy looks good, the problem is probably not your fax machine. Check the chart 
    below and follow the troubleshooting tips.
    If you have any other problems, visit us at: 
    http://solutions.brother.com
    DIFFICULTYSUGGESTIONS
    Printing or Receiving Faxes
    Condensed Print and Horizontal 
    Streaks / Top and Bottom of 
    Sentences Are Cut OffIf your copy looks good, you probably had a bad connection, with static or 
    interference on the phone line. If the copy looks bad, call Brother Customer 
    Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or 
    1-514-685-6464 (in Montreal).
    Poor Quality Print If you are using plain paper, try using recommended special paper (See 
    Chapter 3). Don’t handle the paper until the ink is dry. Adjust the Vertical 
    Alignment (See page 15-10).
    Print Too Dark or Too Light Make sure your ink cartridges are fresh. Cartridges are good up to two 
    years; after that the ink may become clogged. Cartridge expiration dates are 
    printed on the package. Try using recommended special paper (See 
    Chapter 3). The recommended environment for your fax machine is 
    between 68°F to 91°F.
    Print Appears Dirty or Ink Seems to 
    RunMake sure you are using the recommended paper (See Chapter 3). Don’t 
    handle the paper until the ink is dry.
    The recommended environment for your fax machine is between 68°F to 
    91°F.
    White Lines in Text or Graphics Clean the print head (See Cleaning the Print Head, page 15-9.).
    Stains Appear on the Reverse Side or 
    at the Bottom of the PageMake sure the Printer Platen and Pick Up Roller are not dirty with ink mist.
    (See page 15-15).
    Vertical Black Lines When Receiving The sender’s scanner may be dirty. Ask the sender to make a copy to see if 
    the problem is with the sending machine. Try receiving from another fax 
    machine.
    If the problem continues, call Brother Customer Service at 1-800-284-4329 
    (in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in 
    Montreal).
    Received color fax prints only in 
    B & W.Replace the color ink cartridges that are empty or nearly empty, and then 
    ask the other party to send the color fax again. (See Replacing the Ink 
    Cartridges, page 15-16.)
    Left and right margins are cut off. Turn on Auto Reduction. (See Printing a Reduced Incoming Fax (Auto 
    Reduction), Page 6-4.)
    Horizontal lines appear in Text or 
    Graphics.Clean the print head (See Cleaning the Print Head, page 15-9.). If you 
    clean the print heads five times and the print has not improved, call Brother 
    Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in
     Canada) or 1-514-685-6464 (in Montreal).
    Phone Line or Connections
    Dialing does not work. Check for a dial tone. Change TONE/PULSE setting (See Setting Tone/
    Pulse Dialing Mode, page 5-7). Check all line cord connections, and make 
    sure the curled handset cord is not in the EXT jack. Check power cord 
    connection. Send a manual fax by pressing Hook/Hold––OR––by lifting 
    the handset, and dialing the number. Wait to hear the fax receiving tones 
    before pressing Black Fax Start. 
    						
    							15 - 8   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Fax Machine Does Not Answer When 
    CalledMake sure the fax machine is in the correct receiving mode for your setup 
    (either FAX ONLY, FAX/TEL or TAD: ANSWER MACH). Check for 
    dial tone. If possible, call your fax machine to hear it answer. If there is still 
    no answer, check the telephone line cord connection. If there is no ringing 
    when you call your fax machine, call your telephone company to check the 
    line.
    There is no dial tone on the handset. Press Hook/Hold––OR––Lift the handset. If you hear no dial tone, check 
    telephone line cord connections at the fax machine and wall jack. Check 
    that the handset curled cord is connected to the fax machine’s handset jack. 
    Test the jack with another single line telephone. If no dial tone on the wall 
    outlet, call your telephone company.
    Sending Faxes
    Poor Transmission Quality Try changing your resolution to FINE or S.FINE. Make a copy to verify 
    your fax machine’s scanner operation.
    Transmission Verification Report 
    says “Result:NG”There is probably temporary noise or static on the line. Try sending the fax 
    again. If the problem continues, call the telephone company to check your 
    phone line.
    Vertical Black Lines When Sending If the copy you made shows the same problem, your scanner is dirty 
    (See Cleaning the Scanner, page 15-15.).
    Handling Incoming Calls
    Fax Machine “Hears” Voice as CNG 
    ToneIf your fax machine is set to Easy Receive ON, it is more sensitive to 
    sounds. Your fax machine may mistakenly interpret certain voices or music 
    on the line as a calling fax machine and respond with fax receiving tones. 
    Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by 
    turning Easy Receive to OFF. (See Easy Receive, page 6-3.)
    Transferring a Fax Call to the Fax 
    MachineIf you answered at the fax machine, press Black Fax Start and hang up 
    immediately. If you answered at an extension phone, press your Fax 
    Receive Code (default setting is  51). When your fax machine answers, 
    hang up.
    Custom Features on a Single Line If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice 
    Mail, an alarm system or any other custom feature on a single phone line 
    with your fax machine, it may create a problem sending or receiving fax 
    data.
    For example: If you are sending or receiving a fax message while a custom 
    feature signal comes through on the line, the signal can temporarily 
    interrupt or disrupt the fax data. Brother’s ECM feature should help 
    overcome this problem. This condition is related to the telephone system 
    industry and is common to all devices that send and receive information on 
    a single, shared line with custom features. If avoiding a slight interruption 
    is crucial to your business, a separate line with no custom features is 
    recommended.
    DIFFICULTYSUGGESTIONS 
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   15 - 9
    How to Improve Print Quality
    Cleaning the Print Head
    Clean the print head if you get a horizontal line in the text or graphics on your 
    printed pages. There are two print heads; each contains two print cartridges. You 
    can clean either black and cyan, yellow and magenta, or all four colors by using 
    Ink.
    Caution
    Do NOT clean the print head by touching it with your hand or a cloth.
    1Press Ink. 
    2Press 1 to choose 1.CLEANING.
    3Press   to choose the color you want to clean, and then press Menu/Set.
    The fax machine will clean the print head automatically. When cleaning is 
    finished, the fax machine will go back online automatically.
    Print Quality Check
    If the print quality is not satisfactory, you can print a Print Quality Check Sheet 
    to help you identify settings you may need to change.
    1Press Menu/Set, 4.
    2Press Black Fax Start. 
    The fax machine begins printing the 
    Print Quality Check Sheet.
    The LCD shows:
    3Check the sheet to see if the quality and 
    alignment are OK by following STEPs A and B.
    STEP A: Color Block Quality Check
    The LCD shows:
    NoteIf you clean the print head at least five times and the print has not improved, call 
    Brother Customer Service for assistance at 1-800-284-4329 (in 
    USA), 
    1-800-853-6660 (
    in Canada), or 1-514-685-6464 (in Montreal).
    or
    4.TEST PRINT
    IS STEP “A” OK?
    1.YES 2.NO
    IS STEP “A” OK?
    1.YES 2.NO 
    						
    							15 - 10   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Check the quality of the four color blocks in the sheet. (BLACK/CYAN/
    YELLOW/MAGENTA).
    If the quality is OK for all colors, press 
    1 (YES) to go to STEP B––OR––
    If white horizontal lines appear in some color blocks below, press 
    2 (NO).
    The LCD will ask you if the print quality 
    is OK for each color.
    Press 
    2 (NO) for any color with a problem. 
    The LCD shows:
    Press 
    1 (YES). the fax machine will start cleaning the colors.
    After cleaning is finished, press Black Fax Start. The fax machine will start 
    printing the Print Quality Check Sheet again and then return to 
    STEP A. If 
    STEP A is OK, press 1 to proceed to STEP B.
    STEP B: Alignment Check
    The LCD shows:
    Check the 600 DPI and 1200 DPI test prints to see if number 5 most closely 
    matches number 0. If the number 5 sample of both the 600 DPI and 1200 DPI 
    are the best matches, press 
    1 (YES) to finish STEP B––OR––
    If another test print number is a better match for either 600 DPI or 1200 DPI, 
    press 
    2 (NO) to select it.
    OK Poor
    BLACK OK?
    1.YES 2.NO
    START CLEANING?
    1.YES 2.NO
    IS STEP “B” OK?
    1.YES 2.NO
    600 DPI
    1200 DPI}
    }
    Do NOT select 
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   15 - 11
    For 600 DPI, press the number of the test 
    print that most closely matches the 
    number 0 sample (1-8).
    For 1200 DPI, press the number of the 
    test print that most closly matches the 
    number 0 sample (1-8).
    4Repeat Steps 1 and 2 (in Print Quality Check) to print another sample Print 
    Quality Check Sheet, and then check it.
    5Press Stop/Exit.
    If you still see missing ink in this Print Quality Check Sheet, repeat the cleaning 
    and test print procedures at least five times.  If ink is still missing after the fifth 
    cleaning and test print, replace the ink cartridge for the clogged color. (Perhaps 
    the ink cartridge was in your fax machine over six months or the expiration date 
    written on the cartridge package has passed. Or, the ink may not have been 
    stored properly before use.)
    After replacing the ink cartridge, check it by printing another Print Quality 
    Check Sheet. If the problem still exists, repeat the cleaning and test print 
    procedures at least five times for the new ink cartridge. If ink is still missing, 
    call Customer Service at 1-800-284-4329 (
    in USA), 1-800-853-6660 (in 
    Canada
    ) or 1-514-685-6464 (in Montreal). 
    Caution
    Do NOT touch the print head. Touching the print head may cause permanent 
    damage and may void the print head’s warranty.
    When an ink head nozzle is clogged 
    the printed sample looks like this.After the ink head nozzle is cleaned, 
    the horizontal lines are gone.
    600DPI ADJUST
    SELECT BEST #
    1200DPI ADJUST
    SELECT BEST # 
    						
    							15 - 12   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Packing and Shipping the Fax Machine
    Whenever you transport the fax machine, use the packing materials that came with your 
    fax machine.  If you do not pack the fax machine correctly, you could void your warranty.
    1First, remove all the ink cartridges and attach the white shipping cover. (See 
    Replacing the Ink Cartridges, page 15-16.) After attaching the white shipping 
    cover, press the all ink cartridge covers down.
    Caution
    Damage to your print head resulting from packing without the shipping cover will void your warranty.
    2Attach the protective yellow bar, and then close the top cover and control panel 
    cover until they click into place.
    3Unplug the fax machine from the telephone wall jack and remove the telephone 
    line cord from machine.
    Caution
    Do not unplug the fax machine after a print job until you hear the final click.
    4Unplug the fax machine from the AC outlet.
    5Unplug the USB cable from the fax machine, if it is connected.
    6Remove the paper wire extension, paper tray, document support, document wire 
    extension, handset and handset curled cord.
    NoteIf you are packing the machine for the Brother Exchange Service, keep these 
    items and return only the machine.
    To attach the white shipping cover
    Protective Yellow  Bar 
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   15 - 13
    7Wrap the fax machine in the plastic bag and place it in the original carton with 
    the original packing material. 
    8Pack the printed materials in the original carton as shown below. Do not pack 
    the used ink cartridges in the carton.
    NoteIf you are returning your machine to Brother as part of the Exchange Service, 
    pack only the fax machine. Keep all separate parts and printed materials to use 
    with your “Exchange” machine. 
    						
    							15 - 14   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    9Close the carton.  
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   15 - 15
    Routine Maintenance
    Cleaning the Scanner
    Unplug the fax machine, and then open the control panel cover. Clean the flat 
    white pressure bar and the glass strip under the bar with isopropyl alcohol on a 
    lint-free cloth.
    Cleaning the Fax Machine Printer Platen
    WARNING
    Be sure to unplug the fax machine from the AC power outlet before cleaning the 
    printer platen.
    Be careful not to touch the paper feed star wheels, flat cable and encode film.
    When you want to clean your fax machine printer platen, wipe it with a lint free 
    cloth that is 
    dry.
    Do NOT Touch!
    Do NOT Touch!
    Flat Cable
    Clean Here
    Paper Feed Star Wheel
    Do NOT Touch!
    Encode Film 
    						
    							15 - 16   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Replacing the Ink Cartridges
    Your fax machine is equipped with an ink dot counter that automatically 
    monitors the ink level in each color cartridge. When the counter detects an ink 
    cartridge is running out of ink, the fax machine will notify you with a message 
    on the LCD.
    The LCD shows you which color cartridges are low or empty. Be sure to follow 
    the LCD prompts so you replace the color cartridges in the appropriate order.
    When the ink cartridges are running low, you must use the Ink key to begin 
    the cartridge replacement (Steps 1 to 3). If the ink is empty, skip to Step 4.
    1Press Ink.
    2Press 2 to choose 2. REPLACE INK.
    If one or more ink cartridges are empty, for example Black, the LCD shows INK 
    EMPTY BLACK and PLS OPEN COVER
    3Open the control panel cover, and then lift the top cover. 
    4Push the appropriate colored ink cartridge covers and remove the ink cartridge.
    5Open the new ink cartridge bag for the color shown on the LCD, and then take 
    out the ink cartridge.
    PUSHPUSHPUSHPUSH
    Ink Cartridge 
    Covers 
    						
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