Brother Ppf 1800c Fax Machine Owners Manual
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IMPORTANT INFORMATION 14 - 2 If you experience trouble with your FAX-1800C, please contact a Brother Authorized Service Center for information on obtaining service or repair. The telephone company may ask that you disconnect this equipment from the line until the problem has been corrected or until you are sure that the equipment is not malfunctioning. If you are not able to solve a problem with your fax machine, contact Brother Customer Service. (See Brother Numbers, page i.) WARNING For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment. This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties extended or granted by this document. Federal Communications Commission (FCC) Declaration of Conformity (For USA Only) declares, that the products Product Name: FAX-1800C comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Responsible Party:Brother International Corporation 100 Somerset Corporate Boulevard Bridgewater, NJ 08807-0911 USA TEL: (908) 704-1700
14 - 3 IMPORTANT INFORMATION This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Important Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment. Industry Canada Compliance Statement (For Canada Only) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. International ENERGY STAR® Compliance Statement As an ENERGY STAR® Partner, Brother Industries, Ltd. has determined that product meets the E NERGY STAR® guidelines for energy efficiency.
IMPORTANT INFORMATION 14 - 4 Important Safety Instructions 1Read all of these instructions. 2Save them for later reference. 3Follow all warnings and instructions marked on the product. 4Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 5Do not use this product near water. 6Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product. 7Slots and openings in the cabinet and the back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should never be placed in a built-in installation unless proper ventilation is provided. 8This product should be operated from the type of power source indicated on the label. If you are not sure of the type of power available, consult your dealer or local power company. 9This product is equipped with a 3-wire grounding type plug, a plug having a third (grounding) pin. This plug will fit into only a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounding-type plug. 10Do not allow anything to rest on the power cord. Do not place this product where people can walk on the cord. 11If an extension cord is used with this product, make sure that the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes (USA only). 12Do not place anything in front of the machine that will block received faxes. Do not place anything in the path of received faxes. 13Wait until pages have exited the machine before picking them up. 14Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never spill liquid of any kind on the product. 15Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points and/or other risks, and may void your warranty. Refer all servicing to Authorized Service Personnel. A list of Authorized Service Centers has been included for your convenience, or you may contact Customer Service for your nearest Brother Authorized Service Center. (See Brother Numbers, page i. ) 16This product does not have an ON/OFF switch. Therefore, it is very important that you have easy access to the main plug and the main socket to which the plug is connected, in case the main power to the fax machine must be disconnected quickly. 17Unplug this product from the wall outlet and refer servicing to Authorized Service Personnel under the following conditions: AWhen the power cord is damaged or frayed. BIf liquid has been spilled into the product. CIf the product has been exposed to rain or water. DIf the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation. EIf the product has been dropped or the cabinet has been damaged. FIf the product exhibits a distinct change in performance, indicating a need for service. 18To protect your product against power surges, we recommend the use of a power protection device (Surge Protector).
14 - 5 IMPORTANT INFORMATION Trademarks The brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. © Copyright 2000 Brother Industries, Ltd. All rights reserved. IBM, IBM PC and Proprinter are registered trademarks of International Business Machines Corporation. Hammermill and JetPrint PHOTO are a registered trademark of International Paper. All other brand and product names mentioned in this manual are registered trademarks of their respective companies.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 15 - 1 15 15Troubleshooting and Routine Maintenance Troubleshooting Error Messages As with any sophisticated office product, errors may sometimes occur. If this happens, your fax machine often identifies the problem and displays an error message. The table below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother fax-back system. In USA:1-800-521-2846 In Canada:1-800-681-9838 1-514-685-5381 In Montreal Or, visit us at: http://solutions.brother.com IMPORTANT For technical and operational assistance, you must call the country where you purchased the fax machine. Calls must be made from within that country. ERROR MESSAGES ERROR MESSAGECAUSE ACTION CHECK CARTRIDGEAn ink cartridge is not installed properly. Re-install the ink, seating it properly. See page 15-16. CHECK ORIGINALOriginal was not inserted or fed properly, or document was longer than about 40 inches (90cm).See page 15-3. CHECK PAPER SIZEYour paper is not the correct size. Reload the correct size of paper, and then press Black Fax Start. CHECK PAPERFax machine is out of paper.Add paper, and then press Black Fax Start. COMM. ERRORPoor phone line quality caused a communication error.Try the call again. If problem continues, call the telephone company to check your phone line. CONNECTION FAILYou tried to poll a fax machine that is not in Polled Waiting mode.Verify the other party’s polling setup. HIGH TEMPERATUREThe print head detects high temperature. Use the fax machine in a cool room or lower the temperature . COVER OPENControl panel cover or top cover is not closed completely.Open and close the covers. DISCONNECTEDThe other party or other party’s fax machine terminated the call.Try to transmit or receive again.
15 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE INK EMPTYOne or more of the ink cartridges are empty. The fax machine will stop all print operations (such as printing copies, faxes and jobs from the PC). While memory is available, black and white faxes will be received into memory. If a sending machine has a color fax, the fax machine’s “handshake” will request that the fax be sent as black and white; if the sending machine has the feature to convert it, the color fax will be received into memory as a black and white fax. fax machines connected with a USB cable will be able to perform scan operations; fax machines connected with a parallel cable, will not scan. To preserve good quality, the fax machine periodically cleans the print head. Also, you can press Ink to start the cleaning when needed. This cleaning process uses up ink and can cause the ink to run out.Replace the ink cartridges. See page 15-16. INK EMPTY & FAX IN MEMORYFax machine can not print fax messages because one or more of the ink cartridges are empty.Replace the empty ink cartridges. See page 15-16. LOW TEMPERATUREThe print head detects low temperature. Use the fax machine in a warm room or raise the temperature. MACHINE ERROR XXFax machine has a mechanical problem. Call Brother Customer Service. In USA: 1-800-284-4329 In Canada: 1-800-853-6660 In Montreal: 1-514-685-6464 NEAR EMPTYOne or more of the ink cartridges are running out of ink. The fax machine will stop receiving color faxes. The fax machine’s “handshake” will request that it be sent in black and white; if the sending machine has the feature to convert it, the color fax will be received into memory as a black and white fax.Order a new ink cartridge. See page ii. NO RESPONSE/ BUSYThe number you dialed does not answer or is busy.Verify the number and try again. NOT REGISTEREDYou tried to access a Speed Dial number that is not programmed. Set up the Speed Dial number.See page 8-1. OUT OF MEMORYThe data is too large for the fax machine’s memory.See page 12-2. PAPER JAMThe paper is jammed in the fax machine. See page 15-4. ERROR MESSAGES ERROR MESSAGECAUSE ACTION
TROUBLESHOOTING AND ROUTINE MAINTENANCE 15 - 3 Original Jam If the original is jammed, follow the steps below. Original is jammed inside front of control panel. 1Remove any paper from the ADF that is not jammed. 2Pull the jammed original out toward the front of the fax machine. 3Press Stop/Exit. Original is jammed inside back of control panel. 1Remove any paper from the ADF that is not jammed. 2Open the control panel cover. 3Pull the jammed original out toward the back of the fax machine. 4Close the control panel cover. Control Panel Cover
15 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE Printer Jam or Paper Jam Remove the jammed paper depending on where it is jammed in the fax machine. Paper is jammed in the multi-purpose sheet feeder. 1Remove any paper from the multi- purpose sheet feeder that is not jammed. 2Pull up the jammed paper to remove it. NoteIf it is difficult to pull the jammed paper, try to pull it while holding down the Paper Release Lever. NoteTo improve the reliability of paper feeding, turn on Secure Feed mode by pressing the Shift and Hook/Hold keys simultaneously. The fax machine will then feed paper more securely, but paper feeding will take a longer time. To turn off the Secure Feed mode, simultaneously press Shift and Hook/Hold again. Multi-Purpose Sheet Feeder Paper Release Lever
TROUBLESHOOTING AND ROUTINE MAINTENANCE 15 - 5 Paper is jammed inside the fax machine. 1Open the control panel cover by lifting it toward you, and then lift the top cover toward the back. 2Remove the jammed paper. 3Close the control panel cover and top cover. Paper is jammed inside the front of the fax machine. 1Pull the paper toward you. NoteIf the jammed paper is under the Print Head, unplug the fax machine, and then you can move the Print Head to remove the paper.
15 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed inside the back of the fax machine. If the paper rips, the pieces of paper may get stuck inside the back of the machine. 1Remove any paper from the multi-purpose sheet feeder that is not jammed. 2Open the Paper Jam Cover. 3To loosen the paper, slide the Paper Width Guide to the widest position. 4Use tweezers to pull out the ripped pieces of paper. 5Close the Paper Jam Cover. NoteIf PAPER JAM occurs frequently, install the Card Stock Support in the feeder and reload the paper. Or, try reloading the paper upside down. Paper Width Guide Card Stock Support