Brother Ppf 1800c Fax Machine Owners Manual

IMPORTANT INFORMATION   14 - 2
If you experience trouble with your FAX-1800C, please contact a Brother 
Authorized Service Center for information on obtaining service or repair. The 
telephone company may ask that you disconnect this equipment from the line 
until the problem has been corrected or until you are sure that the equipment is 
not malfunctioning.
If you are not able to solve a problem with your fax machine, contact Brother 
Customer Service. (See 
Brother Numbers, page i.)
WARNING
For...

14 - 3   IMPORTANT INFORMATION
This equipment has been tested and found to comply with the limits for a Class 
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed 
to provide reasonable protection against harmful interference in a residential 
installation. This equipment generates, uses, and can radiate radio frequency 
energy and, if not installed and used in accordance with the instructions, may 
cause harmful interference to radio communications. However, there is no...

IMPORTANT INFORMATION   14 - 4
Important Safety Instructions
1Read all of these instructions.
2Save them for later reference.
3Follow all warnings and instructions marked on the product.
4Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol 
cleaners. Use a damp cloth for cleaning.
5Do not use this product near water.
6Do not place this product on an unstable cart, stand, or table. The product may fall, causing 
serious damage to the product.
7Slots and openings in the...

14 - 5   IMPORTANT INFORMATION
Trademarks
The brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
© Copyright 2000 Brother Industries, Ltd. All rights reserved.
IBM, IBM PC and Proprinter are registered trademarks of International 
Business Machines Corporation.
Hammermill and JetPrint PHOTO are a registered trademark of International 
Paper.
All other brand and product names mentioned in this manual are 
registered trademarks...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   15 - 1
15
15Troubleshooting and 
Routine Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this 
happens, your fax machine often identifies the problem and displays an error 
message. The table below explains the most common error messages. 
You can correct most problems by yourself. If you need additional help, call the 
Brother fax-back system.
In USA:1-800-521-2846 
In Canada:1-800-681-9838...

15 - 2   TROUBLESHOOTING AND ROUTINE MAINTENANCE
INK EMPTYOne or more of the ink cartridges are 
empty. The fax machine will stop all print 
operations (such as printing copies, faxes 
and jobs from the PC). While memory is 
available, black and white faxes will be 
received into memory. If a sending 
machine has a color fax, the fax machine’s 
“handshake” will request that the fax be 
sent as black and white; if the sending 
machine has the feature to convert it, the 
color fax will be received into...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   15 - 3
Original Jam
If the original is jammed, follow the steps below.
Original is jammed inside front of control panel.
1Remove any paper 
from the ADF that is 
not jammed.
2Pull the jammed 
original out toward the 
front of the fax 
machine.
3Press Stop/Exit.
Original is jammed inside back of control panel.
1Remove any paper 
from the ADF that is 
not jammed.
2Open the control panel 
cover.
3Pull the jammed 
original out toward the 
back of the fax 
machine....

15 - 4   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Printer Jam or Paper Jam
Remove the jammed paper depending on where it is jammed in the fax machine.
Paper is jammed in the multi-purpose sheet feeder.
1Remove any paper 
from the multi-
purpose sheet feeder 
that is not jammed.
2Pull up the jammed 
paper to remove it. 
NoteIf it is difficult to pull 
the jammed paper, try 
to pull it while holding 
down the Paper Release 
Lever.
NoteTo improve the reliability of paper feeding, turn on Secure Feed mode by...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   15 - 5
Paper is jammed inside the fax machine.
1Open the control panel 
cover by lifting it 
toward you, and then 
lift the top cover 
toward the back.
2Remove the jammed 
paper.
3Close the control panel cover and top cover.
Paper is jammed inside the front of the fax machine.
1Pull the paper toward 
you.
 
NoteIf the jammed paper is under the Print Head, unplug the fax machine, and then you 
can move the Print Head to remove the paper. 

15 - 6   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is jammed inside the back of the fax machine.
If the paper rips, the pieces of paper may get stuck inside the back of the 
machine.
1Remove any paper from 
the multi-purpose sheet 
feeder that is not 
jammed.
2Open the Paper Jam 
Cover. 
3To loosen the paper, 
slide the Paper Width 
Guide to the widest 
position.
4Use tweezers to pull out 
the ripped pieces of 
paper.
5Close the Paper Jam 
Cover.
NoteIf PAPER JAM occurs frequently, 
install the Card...