Brother Mfc 6890cdw User Manual

Troubleshooting and Routine Maintenance155
B
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress MENU.
bPress  aor b to display 
Initial Setup .
cPress Initial Setup .
dPress aor b to display  Dial Tone .
ePress Dial Tone .
fPress Detection  or No Detection .
gPress Stop/Exit .
Telephone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the telephone line, we recommend that 
you adjust the Equalization for...

156
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error and shows an error message. The 
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more 
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
....

Troubleshooting and Routine Maintenance157
B
Cannot DetectYou installed a new ink cartridge 
too quickly and the machine did 
not detect it. Take out the new ink cartridge and 
re-install it slowly until it clicks.
If you are not using genuine 
Brother Innobella™ ink the 
machine may not detect the ink 
cartridge. Use a new Genuine Brother Innobella™ 
Ink Cartridge. If the error is not cleared, call 
Brother Customer Service.
An ink cartridge is not installed 
properly. Take out the new ink cartridge...

158
Hub is Unusable.A Hub or USB Flash memory 
drive with Hub has been 
connected to the USB direct 
interface. A Hub or USB Flash memory drive with 
Hub are not supported. Unplug the device 
from the USB direct interface.
Image Too Long. The proportions of your photo are 
irregular so effects could not be 
added. Choose a regularly proportioned image.
Image Too Small. The size of your photo is too small 
to trim. Choose a larger image.
Ink low One or more of the ink cartridges 
are running out of ink....

Troubleshooting and Routine Maintenance159
B
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Black Start  or Color Start .
„ Remove the paper and load it again 
and then press  Black Start or 
Color Start . (See Loading paper and 
other print media  on page 10.)
The paper is jammed in the 
machine. Remove the jammed paper by following 
the steps in 
Printer jam or paper jam  
on...

160
Touchscreen initia
lization failedThe Touchscreen was pressed 
before the power on initialization 
was completed. Make sure that nothing is touching or 
resting on the Touchscreen.
Unable to Clean XX
Unable to Init. XX
Unable to Print XX
Unable to Scan XX
(If the LCD shows error 
number  46, see the error 
message 
Unable to Clean 46  
Unable to Init. 46  
Unable to Print 46  
in this table.) The machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the...

Troubleshooting and Routine Maintenance161
B
Unusable Device
Disconnect device
from front connect
or & turn machine
off & then onA broken device has been 
connected to the USB direct 
interface.
Unplug the device from the USB direct 
interface, then press 
On/Off to turn the 
machine off and then on again.
Unusable Device
Please Disconnect
USB Device. A USB device or USB Flash 
memory drive that is not 
supported has been connected to 
the USB direct interface.
(For more information, visit us at...

162
Error animationB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and  d to go 
back. If you do not press a key after 1 minute 
the animation starts running automatically 
again.
Note
You can press  dor c to pause the auto-
animation and go back to step-by-step 
mode.
 
Transferring your faxes or Fax 
Journal reportB
If the LCD shows:
„ Unable to Clean  XX
„ Unable to Init.  XX
„ Unable to Print...

Troubleshooting and Routine Maintenance163
B
cMake sure you have set PC Fax 
Receive on the machine. (See PC Fax 
Receive  on page 58.)
If faxes are in the machine’s memory 
when you set up PC Fax Receive, the 
LCD will ask if you want to transfer the 
faxes to your PC.
dDo one of the following:
„ To transfer all faxes to your PC, 
press  Yes. You will be asked if you 
want to also turn on backup print.
„ To exit and leave the faxes in the 
memory, press  No.
ePress  Stop/Exit .
Transferring Fax Journal...

164
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit .
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aPull the paper trays (1) out of the 
machine.
 
 
bPush the two green levers up on both 
sides.
 
1
1