Brother Mfc 6890cdw User Manual

Safety and Legal145
A
Legal limitations for copyingA
Color reproductions of certain documents are illegal and may result in either criminal or civil 
liability. This memorandum is intended to be a guide rather than a complete listing of every 
possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular 
questionable documents.
The following documents issued by the United States/Canadian Government or any of its 
Agencies may not be copied:„ Money
„ Bonds or other...

146
TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2008 Brother Industries, Ltd. All rights reserved.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the 
United States and other countries.
Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in...

147
B
B
TroubleshootingB
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within  that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com
.
If you are having difficulty with...

148
Poor print quality Check the print quality. (See Checking the print quality on page 173.) 
Make sure that the Media Type setting in the printer driver or the Paper Type 
setting in the machine’s menu matches the type of paper you are using. (See  
Printing  for Windows
® or Printing and Faxing  for Macintosh® in the Software 
User’s Guide on the CD
-ROM and  Paper Size and Type  on page 28.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date...

Troubleshooting and Routine Maintenance149
BWide black lines appear on the 
pages.Clean the paper pick-up roller. (See 
Cleaning the paper pick-up roller  
on page 172.)
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver  Advanced tab, click Color Settings , and uncheck 
Bi-Directional Printing  for Windows
® or Bi-Directional Printing  for Macintosh®.
Make sure you are using Genuine Brother...

150
Printing Received Faxes
DifficultySuggestions
Condensed print and white streaks 
across the page or the top and 
bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The senders scanner may be dirty. Ask the sender to make a copy to see if the  problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in...

Troubleshooting and Routine Maintenance151
B
Sending Faxes
DifficultySuggestions
Cannot  send  a  fax. Check all line cord connections. Make sure the telephone line cord is plugged into  the telephone wall jack and the LINE jack of the machine.
Make sure that the Fax   key is illuminated. (See  Entering Fax mode 
on page 40.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See  Reports 
on page 91.)
Transmission...

152
Copying Difficulties
DifficultySuggestions
Cannot make a copy. Make sure that the Copy   key is illuminated. (See  Entering Copy mode 
on page 96.)
Poor copy results when using the 
ADF. Try using the scanner glass. (See 
Using the scanner glass on page 25.)
Vertical black lines or streaks 
appear in copies. Vertical black lines or streaks on copies are typically caused by dirt or correction 
fluid on the scanner. Clean the glass strip and scanner glass and the white bar and 
white plastic above...

Troubleshooting and Routine Maintenance153
B
PhotoCapture Center® Difficulties
DifficultySuggestions
Removable Disk does not work 
properly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
„ Install MFL-Pro Suite from the CD-ROM. (See the  Quick Setup 
Guide .)
„ Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then...

154
Network Difficulties
DifficultySuggestions
Cannot print  over  the  Network. Make sure that your machine is powered on, is online and in Ready mode. Print a  Network Configuration list (see Reports on page 91.) and check the current 
Network settings printed in this list. Reconnect the LAN cable to the hub to verify 
that the cabling and network connections are good. If possible, try connecting the 
machine to a different port on your hub using a different cable. If the connections 
are good, the...